Subway in Nottingham

Didn’t get my full order and no one answers the phone

Avoid avoid! Customer service is so bad there was a girl staff name Emily she is so rude and with me I just asked her can you repeat your answer I couldn’t get you and she got angry and was throwing the bread on the the table and when I said what is this then she told me get out from here I don’t recommend to go there the staff very rude

Wow, just 2 staff on tonight and credit to them they were brilliant. How they manage to stay upbeat and keep up with making amazing foot longs is beyond me. Well done guys thanks for the great service 👍

Just two staff on tonight, they were incredible, still remained friendly and efficient even with a massive queue and online orders streaming through, keep up the great work guys 👍

The two members of staff working at this moment of time was absolutely delightful, very friendly , very cheerful and fast surface and our subs was delicious, will be coming here every time, the best one I have been to and the restaurant was spotless 😁😁😁😁😁

Service was quick and friendly and the subs were of the same standard you would find across the rest of the franchise.

This store used to do a family meal deal and then all of a sudden just stopped and to be honest it was all very sneaky how I was not made aware of this once I was ready to pay and was therefore already committed. I think it's an absolute disgrace, as if you are not making enough millions of pounds of profit already. You have officially lost mine and my families customs!

AVOID AVOID AVOID !!!!!! Don't bother ordering for delivery here, we did a pre order. They had about an hour and half to know what they was making. Yet missed a foot long of the order so 1 person had to go without. Shocking service. Needs shutting down. They have no care for customers at all. Make way for something better cause pointless even being there if the staff can't do their job right. Honestly AVOID AVOID AVOID !!! WASTE OF SPACE !!!

Watched as they placed new food on old food. God knows how long that had been there bit don't plan on going back as the food hygiene was abysmal

Had ordered many a time and.alway came on time and orders been correct. Except one today 31st October, but they did say to claim.back of just eat , or pop up to get my sides we didn't receive. Give the female staff they sorted it and even gave us a little extra for our inconvenience. They work really hard here I could see and easily missed a side I think.too much work..but they manage and coped thankyou ladies.

Top valley subway I visit every Saturday and Sunday the staff run like a military operation i Go there because the staff and food are great 😃

Staff are absolutely lovely and very helpful and polite

Very disappointed just orded from just eat at 5:45 didnt receive my food and and says your closed you really know how to treat your customers well dont you

Food was lovely and was served fast & staff were friendly

Not the best service or sandwich quality this visit. Won't put me off going back but staff need to concentrate on their task at hand and focus on customer service.

Locked the doors five minutes before closing time. If you shut at eight stay open until then, management be prepared to pay staff until they finish, not make them shut up early to get things done.

Staff is so rude as soon as you walk in they tell you they are close the question is why you serving the customer before me?And its 19:57!!

Slow service, took so long the subway was cold by the time it was made. Staff really disorganised

10.99 for a footlong meal. It's nice and all but not a daily.

Website said closed at 9pm actually closed at 8pm

Superb food .staff a d ambience

I've always enjoyed subway but think that the new toasties melt menu is not clear enough if you have a toastie you can't have salad choice on there.

Spme of people who work there are not very educated to say the least. I asked for an order I had a month ago and the lady just saying the equivalent of "computer says no". No real justification or resolution (and there way many ways to offer resolution) I don't like treating people like robots but you will go crazy if you treat some of these people like humans.

The restaurant itself was very empty and a dull atmosphere. Expensive but good food.

Ordered food for my whole family through uber eats. Order summary was clear as day, no sauce mentioned whatsoever, yet they send a footlong sandwich literally covered in sauce. Rang the store and all she could tell me was sorry but you'll just have to claim a refund through uber eats. No offering to make another to be collected, just a 'nothing we can do attitude' . I understand mistakes happen but when you've got it in front of you, clear as day on a ticket, how hard can it be to get it right?

Fantastic staff, very quick serving , and great sandwiches. Thanks 😊

Popped in this morning to have some lunch and recieved amazing customer service from Ania. Ania was very accommodating and friendly and even went to the back to get me a drink that they didn't currently have in the fridges. As we were checking out Ania also helped us get the most for our money by selling us some cookies and drinks to get the family meal which also saved us a couple of quid 😊

Well priced and great service . Friendly staff

The usual good standard you expect from a subway

Took 46 minutes to put meatballs on bread

Very good service, nice bunch of kids who keep a good humour inspite of having to serve some real knuckle draggers. Kudos

absolutely sick of this place now, I literally wont order again, every time I do there items missing, its cold, not toasted or with cheese, so sauce, doesn't matter how any notes I put on the order, people just ignore it. just annoying!

A bit dis organised that day we need Sonny back

Pleasent staff quick service just a pity subway is still not taking cash we need to get back in the real world not think cash is going to kill us

Very tasty, fresh and well organised. Excellent servivce and very friendly staff

Really nice and The staff were lovely

The food was bland and the service curt bordering on rude

Everywhere is same but this one was really good because of the staff

Good nice clean example of this food chain with nice fresh foods being served today..

Great staff, fairly busy when we went.

Very quick and easy to receive the order

Always go here because it the nearest one to my house. But the staff are very happy and friendly and always happy to help if you have a problem.

They make thier own prices up mini sub is 1.29 everywhere eles 1.79 p and its old outdate ingredients. Staff rude

Good clean subway. The staff actually give you a good amount of salad unlike other subways...

Love this place it's always nice

Shannon Booth is the rudest member of staff I've ever met. She needs a crash course in customer service, RUDE

Good service good food as always. Staff are always kind and friendly, food always tastes fresh. Spot on. Thank you subway.

Bang on.. Only had a steak and cheese bite and garlic bread with cheese. Filled a hole for less then £2.50! Very friendly staff..

I only gave 1 star as there is no option for zero stars. Absolutely appalling attitude and staff hygiene. Manageress has the audacity to tell us to get out as they have a 6 guests max policy, fair enough but there was already 12 people in there and after we waited to go in a further 6 people came in behind and she said nothing. er mask was under her chin and when we asked for her to raise it she didn't. Staff in the kitchens didn't have a mask on. Absolutely disgusting

Wouldn't go again. The poor staff were rushed off their feet, but the service showed this as well.

Good friendly staff tall guy served me very good customer service and till man was kind and really nice would highly recommended coming

Friendly staff use this subway regularly quick service always busy in afternoons

This is THE best Subway I have ever been to. Staff are really friendly, they are so customer focussed, nothing is too much for them. They always make the best sandwiches. They remember their regular customers orders as well. 100% the best in the UK.

Always great friendly service here. Portions are great and customer focused: not like the four salad options at many other franchises even when the picture advertises more salad in things like the wraps! Great food and never had any issues over the years i have been going here... thanks team...

Went in ordered veggie delight, saw the new starter put the toppings on, but Once I got home, half of the topping had gone and sauce!! Note to staff, if you put so much lettuce on the subway, toppings on top of it and then sauce, it will result in a mess, unable to cut in half and half of the toppings pushed out of the bread! The driest sub I have ever had!

Nice food (same as most Subways), good service, and conveniently next to Tesco

Tried the veggie meatballs for the first time, however a bit disappointing, but other Subs I have are usually nice, lack of napkins in the restaurant to grab for yourself, customer service is good and friendly and straight to the point

Good fast service by the staff, table's and general area was nice and clean, couldn't fault the food it was delicious, even tried a couple of those new toasted bites, very taisty thank you.

Used to br good now it got worse. When ever I visit this place the tables are still dirty so i can forget about eating inside. Staff is very slow and not very friendly, you can tell by their body language. The fridge where you can see all the vegetables is not always full, you may want to have eggs but they dont have it cuz no one prepared it. There are far more better subways in Nottingham and this specific area to go to rather than this one.

Lovely to come in to friendly staff with smiles on there faces and the hot chocolate is really nice thank u so much

Very professional and quick service. Had two meat feast subs. Was delicious. Thankyou

Think they need to clean there act up

Very nice sandwich and very polite staff would deffo recommend

Great food n great service friendly staff but dirty unclean environment toilets were appalling

Used to be really good here, however since the staff have changed the service is slow and quite poor.. I ordered a salad bowl and had to tell them several times what I wanted, despite wanting all salad except for olives and spinach.. portions have gotten a lot smaller too. That being said, the quality of the food is just as good as before, which is a plus

Great food_ but get your air conditioner working.☺️

Lovely sandwiches and wraps, drinks all u can drink

Big turn around on staff never know weather food will be good or not

It was very busy but only expected at lunch time.

Salad bowl was to die for, girls at slimming world had mentioned it and they weren't lying.... I will be going again 😋

Never had a subway b4. It was very tasty and reasonable. You could sit and eat in which is a bonus. Would visit again

The Top Valley branch in Nottingham is the best subway I have visited. The staff are friendly and helpful. They remember their customers and go above and beyond in their service. I regularly get asked how my family are. Well done. 😀

Staff are friendly but got order wrong

Food as per usual but the hygiene in the restaurant was poor. None of the tables had been cleaned. Very poor

Staff are like kids shouting swearing nothing like the staff before shop was a mess filthy staff just sat round shouting and laughing chavs disgusted Drinks dispenser wasn’t full so couldn’t even pick a drink I wanted and had to sit on filthy tables Bunch of kids running the place clearly my food was cold too

Ok for fast food, popular location in this area.

One of the worst I've been to. Dirty, staff ignoring you (Didn't think that was possible) etc dirty bowls used to measure the chicken had to point that out. Truly appalling

Slow to served but good sandwich

Terrible service, so slow I've not known anywhere else like it. 5 staff behind counter and its still a 20min wait to even order. Seriously, not worth the wait!

Had another Christmas cracker wrap amazing and worth it

convenient good choice nice filings and always fresh, what's not to like.

Food as expected, but staff looks tired, still 4 stars what can you expect when you have only 2 people behind counter looking after everything.

Most of the time this Subway is very good however I have visited several Sundays in a row and the staff (similar each week) are so slow it's unreal.

Delicious food, good selection.

Great staff, food rotated correctly and fresh bread. Can not fault this branch at all

Great time today, got served by Molly she was lovely and friendly and even helped me by bringing my sub to my table and my drink as I couldn't carry it. Great service.

Always fast and friendly service

Excellent food and polite staff

It's only down the road from its convenient nice food

My local Subway, has everything you would expect. Great for a quick bite on the go! This branch is a s good as any other Subway I've been too. Service tends to be decent and food freshness and quality is always very good.

Food is as per subway, very friendly staff

Best subway in Nottingham top valley

Nothing like paying £6 for a footlong when the staff members but as least as possible on the f****** cob ...

As always an excellent place for a sub sandwhich. The top valley Subway also has the edition of carrot as part of the salad selection! Bonus!

The staff are fantastic alway enthusiastic.

Always friendly and eager to help

What's not to like about this place, conveniently located beside Tesco meaning you can pop in without having to pay or park a mile away which is the case with most Subways. Food is pretty much the same as any Subway.

Service normally good here.However today there was not 1 clean table in there.I used a voucher where I had to buy a dispensed drink in order to get a sub free.However the dispenser only had iced tea!!Very poor today subway.

One of the better subways, provides your usual subway meals but you won't get any of the national offers (like free 6" sub day) due to it being a franchise. Good friendly staff who are always willing to chat

Always clean, staff well turned out and friendly. 12’ Meatball sub always nice and hot and you can add exactly what you want on it. I wish I could make their ‘hearty Italian” rolls they are so nice!