Subway in Northampton

Get rid of the screens. Stupid gimmick that makes waiting times x20 longer, and you can no longer customise your sandwich - the screens are blocking the counter so you can’t even see/talk to the employees making your sandwich. Utter woke nonsense. All of the people in the photo are waiting for their sandwich for 30+ mins.

Made the mistake of waiting in the shop for our food to be prepared. They’re more fussed about the delivery drivers than those people actually walking in. It’s not the worth the wait. If you value your time I wouldn’t bother. Life is too short and the subway isn’t worth it.

This subway got automated machine but very bad experience. We can’t see how they are making as we are vegetarian we can’t see if it’s hygiene or not. As we opened sub all the vegetables are very less even sauce didn’t put as much as we want.

Not too busy but had to wait 23 minutes for 2x 6"subs. Never again

The whole point of subway was so that you can choose your food visually now they got computers to choose your food that are so painfull and time consuming not to mention the 20 min wait to get your food......then they have to pay to have a security guard protecting the place.what a horrible world we leave in

By far the worst experience I have ever had at a fast food restaurant. 20 minutes wait after ordering 2 salads and a 6"sub.paid extra for cheese on both salads that I didn't receive. Automated service just doesn't work and I don't appreciate having to wait while the staff behind the counter are having a laugh and joke and taking pictures of subs they have just made. Highly unprofessional.

This used to be a great place to eat, they have put in these new automated machines which are slower than giving your order manually and they give less choice which makes things confusing. The older system worked really well for the customer, the old saying is true.. don't try and fix what isn't broken... or you'll screw it up like you just have.

Food counters are dirty and not clean, the new digital screens have doubled the usual wait time. Staff not polite when asked how long for our food after 30minutes. This new format is pointless and needs to go back to how it used to be. Staff bickering in public doesn't help

Waiting times are insane after the installation of the kiosks - over half an hour for a sandwich is completely unacceptable :(

Ordered on the app, Minute wait time quoted, the order was the only one on the screens, but several orders that were placed after mine were made before mine. 25minutes later, with no sign of my order I asked when it would be ready and was told it hadn't even been started yet. Another 5minutes later, so 30 minutes after I ordered, I was told some of the food was sold out so I had to choose something else. I asked for a full refund and left with a very hungry and very disappointed young family.

Visited Subway Mereway a couple of days ago and ordered myself a 6inch turkey ham sub. I’d had a long day at work and wound up waiting around 25 minutes for my order. I did not order anything additional to the 6 inch sub - just this. There were several orders in front of mine so I would’ve understood a 10 min wait or so, but 25 minutes seemed excessive, especially for a fast food place with kiosks that are supposed to quicken the process. A few people around me were also complaining about the wait times and staff didn’t seem to have much urgency regarding the amount of people waiting for their orders. I ordered at 14:27 and received my order around 14:55. Has really put me off from visiting again, which is a shame as I enjoy subway and this store is close to home!

Switching to touch screen ordering is so crap, can't edit any of the favourites and you don't even get your order any quicker, nothing much has changed about the food itself, just added another annoyance for no reason - I hope they don't add this everywhere else. What even happened to being able to see your sub being made infront of you, it was something subway had over other fast foods...

Self order is slow and awkward, can't make the sandwich you want any more. Waited 20 minutes for a standard sub

Guys - just be honest. The kiosks haven’t worked. It’s taken nearly half an hour to get a sandwich that would otherwise be ready in minutes the old way. I’ve seen three people refund & cancel their order due to the time it’s taking to make each sandwich in the period it’s taken for me to get my food. Just walk it back. Very unlikely to come back under current circumstances - Subway simply isn’t worth waiting the best part of an hour for.

Just use people. Like the old way. This automated way is rubbish. You can’t ask for a little bit more lettuce or a little less onion. Just weird. I want to interact and see my sub getting made Also got the wrong cookies, and the veggie Pattie was tiny!

The new ordering kiosks are dreadful. They don’t allow customers to use rewards and no longer let them see their food being prepared, which takes away from the overall Subway experience. I won’t be returning to this branch.

I've been to this Subway twice now with my partner to give it another go. The place was messy with crubs and bits of food all over the floor. And the new machines for order are horrible. They aren't particularly hard to use but they are ruining the experience. Without the human interaction it feels soulless and I cant ask for more sauce or less lettuce in my subs. I won't be coming back to this store until the machines are either gone or you have an option to interact witht the people making my food. That's what I liked most about Subway.

Food was ok, took a long time to be prepared and wasn't particularly hot. Staff seemed to spend more time talking than preparing customer orders. Wasn't very warm inside and dining area was untidy and not cleaned.

Why does it take so long to make sandwiches? Customers waiting around looking angry. Not efficiently run.

No subway should have order screens. Theyre not working so it’s slow and awful.

Absolutely disgusting food all over the floor and the table. I don't why they 5 star rated. Food was ok but it was very dirty

Very very bad service from the staff

Terrible service. Waited 25 minutes for a kids meal and it was cold, the roll was burnt. Other customers warned us they had waited over 40 minutes but staff were really unproductive and chatting rather than cracking on. Self service acts as a wall for them to hide behind and service has plummeted since it's been installed.

The new order machines are awful There complicated to use and take away the personal subway experience. I couldn't say anything about the service because there wasn't any. The half sub was really thin very disappointed

I'm not too keen on the new layout / ordering system but the sub was nice and rhe staff were polite

Clean and spacious Subway with Toilets available for use by customers! Ice machine was broken when I visited. Hope it is repaired by the time you visit it.

The new screens make the subway experience miserable, not only are the machines slow what if I want extra sauce or pickles? There's no option for it! Part of the whole subway appeal is that you can make your sandwich how you want it!

How does it take 37 minutes to make a sandwich? It’s fairly busy but still. The new ordering system is terrible. You just sit and wait and wait for a sandwich! Go back to the old way. Won’t bother getting another again.

By far the worst Subway I’ve ever been in! Extremely slow service, food looked like it had been thrown in to the bag, portions were tiny and when I queried everything, the staff just shrugged at me and carried on serving the next customer. Save yourself the disappointment and grab a sandwich from Tesco next door.

The new order machines are awful. It took ages compared to the quicker service we used to have when you spoke to a person to order your food. You can't see your sandwich being made anymore or have any input into the quantities of salad items you might want. You just have to hope they got it right. Hated this.

Changed to order via screen. Part of the appeal of Subway was the ordering process. Now it's just a Macdonald's for sandwiches. I will not be returning.

New brie V.I submelt was DISGUSTING, soaking wet in that dip/sos. I look for the brie in all that sandwich and yes, two shadow slices where there drowning screaming for HELP!!! I also got those hasbrowns with sweet onion dip that by the time I open the bag (3 min after)all the dip was in the paper towels. To late to go back from the road and experience 😕 SHAME, not touching SUBWAY AGAIN !!!

This place has always been very slow, today it took half an hour between ordering and receiving my sandwich, wasting my entire lunch break. Whatever they are doing clearly doesn’t work, they seem to focus on online orders and not on the people in-front them. The new self order kiosks are a bad idea.

If you want to spend your life waiting for a sandwich this is the place to be. If you’re normal and want decent timely service go somewhere else. Takes about 40 mins for them to make a sandwich and everyone sits waiting in the ‘waiting room’ starving whilst you wait.

Probably slowest Subway i’ve ever been , have wait in the que 20 or over, there was like 5-6 staff member including managers , only 2 of them was serving , they was running around like headless chicken, que build up so fast , at least 20 people, half way trough felt to walk away, but i go ahead and order and they made my order wrong , instead of remaking my sandwitxh they add extra topping on a paper and put it in my sandwitxh , had to eat cold food .

Next to Tesco with plenty of parking. Lovely staff and seating. Plenty of light options. Thanks.

Clare was very helpful and polite and friendly made subway a nice experience.

Nice clean place, not too busy, polite and friendly staff.🙂 thank you

Absolutely shocking! Ordered a delivery, took over an hour to get here. When we received our order not only was all the food cold but we were missing an item, a whole entire foot long sub. Rang the shop multiple times, no answer! Contacted Deliveroo, couldn’t offer me a refund and refused to send out the missing item. Disgusting!

My sister order a 3 footlong meals one for me, her and my gf. We got the meals but we only got footlongs. We tried calling the shop not a answer and the food wasnt even done probably looks like its been tucked around. Outstanding shocking its still running.

The new menu is so much easier to navigate

Don't think the service could have been any slower if they tired and the to top it off when I get to the front of the que they put an order infront of me. Like this Every time I go in.

What's the point of doing breakfast and not opening till 9!?

Expensive- but u get what u see

Damn Joey and farhan and something special. Great customer service, I'd rate them 10 stars if possible. Definitely will be returning

Really bad business practices, didn't pay or call my 17 year old nephew after a 4 hour trial shift. Franchise owner and manager are disgusting should be ashamed of themselves. They also don't train new staff properly who knows what they do behind the scenes. Soggy sandwiches aswell. Would not recommend

Never order from this place off of Uber eats as they’re a joke! Ordered 1 footlong meal a six inch meal and some sides the six inch was the only thing to turn up with 1 side they put what I ordered in the footlong into the 6 inch and the footlong never turned up the whole place is a scam

Very nice. Clean and tidy area to dine in. Very nice sandwiches and the menus are great, lots to choose from

Most painful experience ever. I don’t think they could have been any slower if they tried! Took 30 mins to be served and there were only 3 people ahead of us in the queue then I had to repeat myself 50 times as they couldn’t seem to understand what I wanted. I swear the guy doing the salad put the olive in one ant a time! I wanted to scream it was so frustrating! I think I could have baked the bread myself in the time it took. Also when did the menu change?! It’s rubbish now.

Ordered a few times before on deliveroo and have had problems with not receiving the drinks I ordered and crisps , yet again I received the wrong drink and no cheese in my sandwich but they managed to remember to toast it when the whole point of toasting the sandwich is to melt the cheese, I’m not sure why it’s so hard to make a basic sandwich but obviously for this subway it is, will not be ordering again

Terrible service this lunchtime!!! The staff were arguing between themselves, fed up waiting, management didn’t care. I was fed up waiting Omer 10 minutes. Left them all to it

Soooooo slow! Long queue, no sense of urgency, two servers no one could understand…added to the frustration! Nearly gave up!

Bought cheese salad 6 inch sub which was tasty, the italian herb and cheese sub is really nice. Bought a foot long ham and cheese for my son. Popular place, long queue.

It's your run of the mill Subway. Just what you expect. Nothing bad here, it's a decent branch. I think I prefer a subway to McDonald's these days.

Great for a quick lunch when busy.

Staff not very good food quantity poor

My opinion I think this is over price for what you get. I pay £8 for a foot long with packet of crisps and a fizzy pop. I think that a bit expensive for lunch for a sandwich & packet & fizzy pop. There was nothing special about it. I felt ripped off. It first time in long time I be to a subway. Also member of staff doesn’t change the gloves when serving different customers and there keep the gloves when touch the equipment which is not safe. Also didn’t ask me if had any food allergies.

Decent Subway. Good staff and service

Sadly, Subway is not what it used to be. Disappointed with the sub and I felt poorly a few hours after eating. Staff are miserable like they don't want to work there. A smile goes a long way! Won't be going back!

Lovely food but slow when really busy. Still worth the wait and nice re-fit

Very poor customer service on the till, lady doesn’t understand English and fat ginger had manager was horrible too. 1 star is too much for them 👎

Great sandwich and fast service. Really friendly staff.

First time used in last couple of years. Was ok

Swift service; didn't have sweetcorn.

Very nice very clean polite staff

This is the amount of cheese, sauce and toppings given on nachos. What a rip off. This was apparently a sharing box 😂

A clean, large Subway with politely mannered staff. Seats and tables available.

Birthday party plus meltdown bingo, just such an epic night out. Bingo rocks, this place is a pub with entertainment and food.

My local Subway, nice greeting staff, always clean

Doesn't accept cash card only but and food is lovely but just always seem a little slow

We go every week. Really enjoy the fresh rolls

Served quickly, card payments only though

Nice to e food here but they don't take cash no more just card.

We visit Subway often! The staff in this branch are really friendly, I would recommend it to anyone.

Horrible service on till, left waiting for 5 minutes with food ready to pay, as the girl was need chatting with colleague about lunch. Then I ask to pay separate for meals I order, to be ask rudely what I want, was need to repeat few times. Then when I was going to sat down she was shouting loudly that I need to do track and trace. Well if she would pay attention to the job she would knew that I all ready done it. Been regular customer never had problems like this don't be back here soon

Visited today. Three members of staff, no hello, smiles nothing, rude and subdued. Customers should feel welcome, this was far from it. Bought five subways for family, three went in the bin, the bread was stale and inedible. Disgusting. Will not use again

Excellent service today from Gabriel, friendly and helpful

Just as fast food should be, very clean shop, quick service and the usual subway quality sandwich. As a bonus they do gluten free bread now, which isn't falling apart like a lot of GF bread.

Lovely subway, enjoyed it as always, nice staff, maintaining safety, only 6 people allowed at once, options of making own subway, love hash brownies option, healthier options as salads, vegetarian. We do love coming here for quick subway, never disappointed, very nice oreo muffins

Professional and friendly staff. Food was fab too

I laughed; I cried; I ate an Italian BMT on Herbs and Cheese; life will never be the same ❤️

Amazing service. Clean tables and floors. Clean bathrooms. Overall just perfect

Lots of tasty options. Love the vegan patty.

Nice subs, generously filled but the staff need to learn to smile

Love subway staff are friendly and there is always room to sit.

Not the the tidy place I'd expect

Service was disappointing, food was ok

Understaffed as always and the staff didn't have much rhythm with the production line but food as always was good and presentable

Best cookies. Could not access the sugar napkins because it was behind the desk. As it was lunch times the tables could have done with a bit of a clean. Staff was polite and helpful

Nice place but the atmosphere is a bit morbid.

Two large serving Behind the Counter were outstanding email customer service and friendliness

Had not been in subway for 12 months. Really enjoyed the experience . I will soon return. Thank you.

The subway was good but it was very cold in there

Asked for basil on my sub but was told it was actually spinach. Okay, no big deal the leaves look the same. Then the staff member continued to mock me, laugh and ask in what language it was called basil. It was actually quite humiliating for someone with anxiety issues.

Always reliable for a quality sub and service, the trainee did an amazing job and nothing was done wrong. Only thing is the seats are a little uncomfortable but apart from that it's a great Subway

Cleanstore friendly staff nice food

Love this subway. Plenty of seating. Staff are always lovely.

Subway is always a great choice fresh ingredients freshly prepared to your individual taste.

Filling rolls always fresh, can't beat steak and cheese on honey oat

Great Subway experience. Very polite staff.