Subway in Plymouth

Not for this order but today’s order. Order kept being put back and put back until it was nearly 3 hours after I ordered. Called Subway and person was quite dismissive blaming Just Eat and saying they organise the drivers so contact them instead. Person confirmed they were dead but had received a message from Just Eat not to cook the order because they had no driver. While Subway can’t really help this they don’t really try to help sort it out.

Ingredients on order were wrong

Time stated 15 - 25 mins for delivery. It was delivered in 1 hour from payment. My daughter also didn’t receive the sauce ordered and paid for

Missing items and over an hour late.

you didn’t give me my cookie that came with my meal ):

Half the ingredients were missing! Wouldn’t order for delivery again, however, when you go to Derriford Subway, the service is brilliant. Shame it was pretty poor for delivery

received wrong order 😑 very disappointing

Popped in to buy lunch yesterday and was served by two friendly staff. I asked if they offered a vegan alternative to the cheese which they do ( greatly appreciated ). The young lady was very professional and offered to change her gloves etc between sandwiches which I thought was very considerate. I was then served by a young guy who was also very friendly:)

fresh and tasty...Excellent service quick delivery...great all round ...highly recommended

I have had confirmation my order was delivered at 15:30. It is only 14:40. I haven’t received my order despite ordering over 2 hours ago.

Really great food nice views, great if visiting the hospital

I ordered food for everyone and they brang all the other people there but switched mine for somthing else that I’m allergic to

The subs are awful they are all like they have come out the freezer I only asked for the 2 6inch subs not to be toasted the footlong has not been toasted either it tastes disgusting poor work skills take time to read the instructions properly

Tasty, wish coffee available. Wash it all down with.

I ordered this to be delivered for 10.30 so that I had it before I left for work and ordered it early enough for that yet it was very late and now I have to buy something at work for my lunch normally your good at delivery but today it was not great and if I could get my money back I would have done

crisps missing from order yet again! not happy this happened last time too

poor lad was in the rain but still got it done absolutely unit gotta love it

Poor amount of ingredients, half all down one end of the sandwich. Squashed when it turned up. Get better quality when you are actually there choosing what you want. Wont order on the app again from here.

didnt actually receive the food

items missing and one item not as ordered

Food was great shame half order was missing.

Great experience first time using. Lovely driver.

Driver couldn’t find house so I had to go out to direct and find him

food was soggy, items missing and seemed very rushed won't be ordering again from here.

I’ve had an event and I order subway platter to take the day before, great price and ready when I pick it up 😃

Ordered a cheese garlic slice and got given this. Looks nothing like what it did on the menu and it was just bread and cheese I don’t normally complain but that’s shocking

I've always enjoyed Subway. Always a great service from happy people.

Too slow and Poor Service..The guy on the till didn't say how long they will take to get my ready.. The staff was just laughing and chit chat.. They don't value for time of customer.

ordered at 12pm not received until 14.40 disgusting service.

Very good very pleasant staff who are always happy to help you.

Great Service food delicious highly recommended 👌

Good food and nice service. Thank you

sub was missing items, other than that the rest of the order was nice

He never delivered my food to me

Food good garlic bread could do with some garlic delivery great on time and very polite

Subway wasn't toasted and was stale.

Whilst the sub was good, they were not helpful over the phone for allergen information and they missed out an item of the meal deal.

over toasted and dry no Crispy Onions as requested and forgot the dip

The food was cold missing alot of items is it hard to pack food sorry but this is the 3rd time in a short period that my order has been messed up not happy paying 32 pound for my food and food packed wrong and most of my order never turned up

I am in the hospital so only across the road from the store, however this is the secound time I’ve order this week and both time my food has came stone cold. First time I thought maybe it was a one off so I’d give them the chance. No! This time aswell! Very annoyed! Also the bread came like it had been frazzled, I asked for it toasted, not burnt. Definitely had been on that counter longer than it should have!

I tried a few different items including a plant picante foot long, Doritos chilli heatwave nachos and the crinkle wedges. The sub was very good. The nachos were ok but they were made better the previous time I had been there. I can’t recommend the upgrade to crinkle wedges- soft and soggy. Some of the staff at this branch are highly skilled. Others don’t even know the menu. A little more training needed. I had to explain to the cashier that I could upgrade the meal deal to the crinkle wedges, and also had to explain how I didn’t need to have a subway card to be able to do this.

They don’t tell you it’s takeaway only until after you have ordered

Totally disgusted. Staff got the order wrong and then tried to blame the delivery driver for the exchange of drinks claiming it was company policy.

Has been sold out of sweet onion sauce for a month now. The manager is a useless person who cant figure out stock for some reason. Also they only have pepsi max as part of a tax dodge and its just disgusting. Pretty lame for an easy job

Perfect, thank you so much, the staff serving me (had cool tattoos) was very kind and helpful, I’d never had subway before and he helped me decide and order, thank you 😊

Brilliant experienc, tattoo'd guy working was wonderful, after asking for the meatless steak he immediately checked if i was vegitarian or vegan and changed his gloves and got new bread to avoid cross contamination, brilliant customer service, brightened my day as vegitarians and vegans are often met with hostility or made to feel they're an nuisance!

Tho subway at Derriford hospital. Well what can I say? Grumpy staff who couldn't wait to get you moved on and out. Food was typical subway food.

Can't believe how expensive Subway is now, choice of breads was brown or white...what is this craziness!!!

Always love a quick food stop with subway.

Ok and it really is one of the better subways in Plymouth and the staff at this branch seem to care more about the food they are giving out unlike some throw together shops

Friendly and Good service, and has wheelchair access.

Awful service, staff don't know what they are doing and don't know how to make a basic sub sandwich! Disgusting attitude from all the staff. Took us about 15 mins to be served even though we were right at the front. Knew we were there but just ignored us! Get better service from macys!

Poor people don’t know how to make a sandwich. Basically threw it together in front of me, was a complete mess. Was not happy at all.

Please don’t cut veggie sub with the knife you cut a meaty one with!!! And please change your gloves!!!!

Would of been a 5* but when I go in there I'm usually waiting near on 5 plus mins to be served.

Lon Ve the meatball sub with sweet chilly sauce.

Food nice and fresh, tables need a clean

Same sub way meal but now costs close to £9 for a foot long with crisps and drink..... 😡

Slow .3 staff on noone else in shop waited 5 Min before being acknowledged ... Daisey was super slow and rude

Always love subway ..staff were very polite and service great

Was getting a snack for my daughter and the server was very patient with me as I don't use subway myself so was unsure how things work 😅

Great food, far better than the subway in liskeard

Never again messed the order up

My kids wanted order for themselves and one of the staff rushed them and just put random stuff in their sub. Also ignored that they had a voucher.

Friendly team, food good, clean, served relatively quickly so all good

Great food quick u can park outside

Quick and simple ordering. Staff are friendly and helpful also. Always a good spot to go last minute if you need somewhere for lunch as it's incredible local to the hospital.

Covid friendly. Love a subway 🤣

Fast and always a good sandwich

Place nice and clean food good hot

Not the best i have had, and the coffee is so strong it could nelt a spoon.

Bog standard Subway. Bread bit too soft for my liking, and hit a problem as currently they're card only.

Good branch, but naturally very busy at peak hours as it serves the hospital and surrounding business parks. Could do some more free short stay parking spaces, such as the small disused car park just a few meters up the road.

Popped in today only to be poorly treated. I joined the queue... Not a very socially distant one mind, got inside to be greeted by a miserable member of staff that told me I couldnt pay by cash and needed a different payment method. I ran back out to the car to get my card and rejoined the queue. When I got back inside the same rude guy refused to serve me as I wasn't wearing a mask. I was wearing my face mask exemption card and lanyard and told him I had a disability and a hidden one at that. I kindly told the guy he couldn't refuse me or discriminate against my disability to which he then replied.... "Well I just did, now leave" I have never felt so humiliated, he treated me like that in front of many others, some of which I might add were eating inside..... Its meant to be takeaway only. After being so poorly treated and still wanting a subway my boyfriend and I drove the Ebrington street branch. My boyfriend got out this time and told the staff member there how i'd just been treated at derriford. He was absolutely appalled and said no way should I have been refused service, that is not the policy, all public are welcome, masks are essential but if your exempt your exempt. I have since taken this further with the council, ref the people inside.... Hopefully that'll make them think again next time Absolutely disgusted with derriford branch Will not be returning again

Absolutely disgusting behaviour. My girlfriend was refused service as she never had a mask (even tho she was wearing her exemption lanyard) member of staff then gave her an appalling attitude. There was also 2 tables of people eating in the takeaway. No masks worn and clearly not social distancing. Certainly will not be returning.

NOT COVID SAFE. Popped in the other day and quickly found myself surrounded by 2 couriers, and 4 other customers. (One with a baby in a pram and two children not wearing masks) Social distancing was impossible. I complained but the staff just ignored me. Appalling attitudes to safety. Won't be going back. Sign on the door says 3 people max, and no entry without masks. Might as well take it down.

Love Subway, especially after a visit to hospital and very hungry.

Nice staff, nice food. Corona restrictions in place. Card payment only.

Polite, quick service, delicious fresh food.

Excellent service and helpful staff, great choice of quality food and drink. Clean and tidy, well run.

Always lovely.. Always fresh and always mmmmm gone lol.. Yum

Ideal situation for the hospital..

Delicious sandwiches 😋 and salads 🥗

Friendly staff. Delicious oatmeal cookie!

Always good for a quick bite if your in a hurry

Like subway it doesn't feel like a fast food joint. I like the fact that you get to pick everything you are about to eat. The staff can be a bit grumpy, but that I suppose depends what time in their shift you go in there.

Good efficient staff. Polite. Bit of a queue at lunchtimes.

I like Subway but this outlet was not as clean as I would have liked. Dust and dead flies on window cills. Upstairs glass sidings very dirty. Behind counter a good sweep and clean required. Food is good staff are pleasant but disappointing overall looks a little uncared for.

Not the fastest service today which isn't good when I only get 30mins for lunch

You know what you're getting with the food but the team putting the sandwiches together did not work well. I think 2 of the workers had beef with each other (excuse the pun), they ended up tripping over each other and messing up the system resulting in things being missed and sandwiches coming out in the wrong order. I'd have given it one star but there was nothing wrong with my sandwich.

Just another chain restaurant convinient if you are in a rush....

Food nice,reasonably priced.Staff efficient but a smile would'nt go a miss

Excellent service: excellent food, i got sent a booklet of vouchers, so even better value for money!! Great value all round for the whole family and a really healthy option for lunch. The premises itself is clean, well kept and easily accessible for wheelchairs and buggies. The staff are so friendly and always happy to be there! Love this place.

Disappointed that theyve stopped the pepper cheese and the ranch dressing!!

They now have new varieties of bread etc. I could have had a freebie but can't find my subcard but used a voucher instead The guy suggested I get your app on my phone. Also email them

Very nice , quick service and lots of seating

Cheap and cheerful. Relatively healthy and great customer service (so much better than the Costa next door!)

Decent spacious store.. Much bigger than most other Subways and has an upstairs seating area. Very fast service and friendly. Plus if you choke or trip.. Conveniently the hospital is on the other side of the road... Unfortunately its the hospital with the longest wait times in Devon so try not to choke or trip or you'll be in for a long wait..

Very good service and amazing food

The girl serving looked like she was drunk and still has last nights fluid on her discusting