Subway in Newcastle upon Tyne

Ridiculous price for a sandwich 🥪 Keep going back tho so 🤷🏼‍♂️

Made an order for delivery and out of three items they got two wrong one didn't arrive and the other was wrong and according to the a 6in cheese garlic bread is 12in 😡 I hope you shut down soon

Despite how busy it was and only two lads working, they were professional and polite regardless of the stress by having a queue at the door.

Absolutely terrible. I ordered a tuna salad with double meat and I only got two scoops, a tiny bit of lettuce, two slices of cucumber, a couple pieces of sweetcorn and three slices of tomato. I rang the shop and spoke to someone called TJ, he was no help what so ever, frankly rude and even hung up on me. I also ordered a pepperoni cheese dipper with never arrived, the sandwich I ordered was so bad I would have rather ate sewage. But having employers (TJ) who are no help, rude and hang up on you should not be working.

Extremely hot inside. So hot many people were walking out rather than ordering. There is air conditioning units but they are never switch on. The heat in there is unbearable. Would recommend going to a different one.

Visited here today with my partner and his brother, TJ and roushik kumar who was working there in this evening was very helpful, friendly and delivered good customer service!

I don’t like to do this as understand the importance of google reviews to staff and company but cannot believe the member of staffs attitude who was working Sunday 12th May. Turned up at 7.00 shop shuts at 8.00 staff member was visibly and verbally annoyed we were there mumbling about cleaning refused to toast the sandwiches and was down right rude. I work in the service industry and you really need to do something about this subway. It was an hour before closing if it had been 10 minutes could understand although still not acceptable. Please contact me if you wish. Disgraceful !!! Should of read previous reviews

Havent been to subway for years but thought I'd give it a retry. Rank. Shop hygiene poor. Staff serving appeared dazed and was throwing food around for no apparent reason. The food looked anaemic and I've been ill for days since - QA needs to seriously look into this place. Avoid.

The guy that served us was rude and despite requesting toasted sandwiches refused to toast them need to learn how to use toaster don't he likes job and no service with a smile audibly rude and carelessly handled food think this particular member of staff needs sacked or retrained

I've been a customer at the Subway on Rotary Way in Gosforth, Newcastle, for a while now. However, I've consistently experienced poor service from a particular staff member. This individual displays a negative attitude, audibly expressing frustration, being rude, and handling items carelessly. It's clear that they dislike their job, lacking both people skills and a professional demeanour. The quality of their work is disappointing, often resulting in messy orders and serving items cold despite requests for toasting.

Thank you Josh for making such a creative sandwhich with my 7year old who was very excited to diy his subway. There wasn't a crumb left. We will be back for our next invention and hopefully by then Cherry Coke will have taken over Cherry Pepsi.

We had to do a review just because the service was excellent. We had to ask his name, Josh, because he was so enthusiastic and friendly. Thanks Josh, we will now use this Subway instead of our usual one. BTW, the cleanest Subway I've ever seen. Read the other reviews and looks like Subway have upped their game.

Been here and got a rubbish sandwich, Can't hold the sandwich after wins of packing, disgrace, usual in most of the subways is terrible. Most of the times there won't be bread or other salad or other items. Some Employees who serve seems to be rude in responding when we ask about stuff.

Ordered a salad. The chicken was frozen, I couldn’t eat it. When paying nearly £5 for a salad I expect that it would be at least edible. Probably won’t go back to this branch, was a waste of money and a disappointing lunch. Staff serving were nice though!

Firstly I order a subway salad everytime I go. This shop is the first subway I’ve been to, globally that refused to give me extra jalapeños on my salad (despite me not ordering all of the salad) The amount of salad served up in a portion, wouldn’t have been enough to fill up a toddler. Let alone a fully grown man, paid £6.29 for a light dusting of salad & was told that the manager has told staff to limit portions of salad. Absolutely pathetic.

Today i was deeply saddened at the plight of my salad box. I was robbed by one nacho chicken piece and other salad items were missing. They were stingey on the sauce so overall it dry and meaningless. There was also a 'lettuce butt' in my salad. My colleague picked this up for me and i accused her of taking one of my nacho chicken pieces but she said she hadnt eaten it. This has now caused a rift in the office.

The sandwich was great, but I did NOT expect the cookie to have two BITES already taken out of it. If you're going to eat the food, eat it. Don't take a nibble and try to sell it on. Clearly someone's idea of a prank. Disgusting!

Went here today for chicken and bacon sub .one lad very pleasant (lad with the glasses on ) the other lad with arms full of tattoos. Just stared at you when ordering no smile nothing just a stare urgh .1 nice staff hallelujah. Food nice though .

And further more to my previous review of this SO called franchise business ..when ignored and mot just once at door I think he been a matter of half a dozen times I've been there 🤔. The staff have mot been busy just walk out back or blatantly just flat ignore you that even with manager or what ever in the person running the shop .. not been busy with customers at all and the state of some of grills you can see at door cheese melted onto things utensils in use from customer to customer that's also cross contamination of two peoples foods that one may be allergic to something in previous customers order so there hygiene status takes alot to desire let's see if subway actually post mg two negative views as if don't as don't like negativity I wil take another visit with health inspector ect !!.

Staff are extremely friendly and the location is useful.

Inedible! This was meant to be a Steak & Cheese with Salad and Olives? These 6 inches are satisfying nobody, and ruined my pre-weekend Christmas party vibes! Safe to say Subway is now on Santa's naughty list... Ho Ho Ho you filthy animals!

This place is really hit and miss. Whenever you go in, most of the staff are lovely and you're listened to when ordering. When getting delivery however, it's either good or utter garbage. I've had stale bread, missing items and soggy hot items, even things being cold (I live less than a mile away).

I normally write reviews to credit businesses for their great service however I can’t say that I have ever received a great service here whether that be delivery or in store. Orders delivered wrong. In store orders where sandwiches are just thrown together and cut incorrectly where the end product looks so unappetising. Normally love a good subway but wouldn’t order from Rotary way. Worst subway around.

Average subway, they really need more parking here as it was packed round here. I got a foot long and it was great. Staff in there was very friendly and did a great job. When it's peak times good luck getting parked. I gobbled my sandwich when I got home and enjoyed that.

The website says they are open till 8. I have called in between 7 and 7.15 the last 3 Wednesdays and was made to feel I was keeping the assistant from something. She never stopped checking her watch and angrily put the ingredients into my sub. When the lettuce ran out half way through I was asked if that was enough. When i said no she stomped into the back to get more. Overall she has no customer service skills and always look like she wants to be elsewhere. I'll revert back to going to Cramlington shop.

Got Uber delivery from here, so if its driver fault please inform but I don't think this was!. Subs looked like had been thrown together, no care in preparation. Had pigs in blankets sub, had to remove the sausage due to a huge vain hanging out and ran a good part down the sausage, right put off and binned, everything else was freezing cold, bacon on the brie sub,hash browns and extra pigs in blankets. Cookies was OK

The food tastes okay but the service was very slow.

Efficient but not so friendly staff. Overpriced sub. Not wonderful!

No cutlery available. Tough to eat a salad with my hands. Service is painfully slow as a result of an onslaught of online orders which hasn’t been mitigated by increasing staff numbers.

Subway Rotary Way absolute delicious sandwich delivered by uber, plenty of filling well presented and tightly wrapped and sealed well done will defo re-order

They have friendly and efficient staff and everything I wanted was available.

Portion sizes have gone down sadly and the staff aren't always very friendly !

Hidden store but the usual selection in here

Good food, always fresh & great price. Shame when its busy the member of staff you can see in the back cant jump on to help, but didnt wait too long.

The suburbs are conveniently accessible and there are plenty of parking spaces. There are not too many people and there are other restaurants nearby. You can buy by car or have delivery services.

Great crew! Keeping everyone safe and clear guidance for customers to do their part. Love the new menu items and salad bowls.

Stressfully rushed along so fast that they started wrapping my sub as I was still deciding on veggies. I'll not go back to this one.

Son ordered through Uber Eats .. 2 meal deals Cookie Drink and Crisps missing from 1 I rang they said.. can't redeliver take it up with Uber Eats After admitting they knew about the shortage No wonder the hospitality industry is on its knees with this level of Customer service

Very clean, nice friendly staff

Friendly staff, good food made promptly.

Very nice gentleman and very quiet so easily served. Only downside was the meatballs and vegan meatballs had dried out as they had been sat in the bainmarie for a while.

New shop . Staff very friendly and clean.

Amazing place, staff are always welcoming and friendly

Great variety & friendly staff!☕🥪

Service not up to the usual standard

Bread and cookies nearly always overcooked.

Gets busy at lunchtime unsurprisingly. But staff are always attentive and sandwiches put together well. New additions to the menu make for some good choices. Like the advert says, always fresh.

Been here today for a Gluten Free Sale and was VERY impressed by the staff and their knowledge of the Gluten Free diet and requirements. All salads and meat was done separately from unopened stock from out the fridges in the back. Staff 2 ladies and a gent were fab very friendly and helpful ....will definitely be singing their praises... From the crazy lady lol...you know who I mean haha x

Absolutely love the meatballs footlong from here, simply delicious and fast friendly service.

Was in here at lunch time today, might have been better off serving myself. 2 staff prepping and 1 staff on till, didnt pay any attention to what I'd asked for, forgetting which bread I'd asked for and what size and type. I was in middle of being asked what salad id like and the 3rd staff was double checking what id paid for and shouting across other customers to get me to pay. Spent the majority of time talking to each other about previous customers staff holidays, in the process serving the customer in front half his order and they hadn't even put his requested hash browns in the oven. Woman behind me asked what the difference was in the cheese and the staff replied 'divvint knaa, it's meant to be nice like' I thought with this place being relatively new it would be quieter and better than one on high street or killingworth, I was wrong. I'll not go back here.

Wanted a salad smallest salad i ever had served by the biggest girl in the shop she wants to practice what she preaches

Its a Subway five minutes off tha A1. Does what it says on the tin.

Nice breakfast, very substantial

Friendly staff, sandwiches are good but can be calorific if you're not careful, salad bowls are nice and I'd recommend the veggie patty too. If you are up for a change you can have a slightly strange choice and have hash browns on it instead.

Clean and modern. And a healthy alternative to the mcdonalds.

Overall not bad however cheese missed from wrap and for price was nqot filling. There was a hair in the packaging and the person on till was not very engaging

This is the worst value for money subway. Portion size is extremely poor. The whole point of Subway is to load with salad for the healthy option. Even the salads are small. Advice - don’t use!

new subway all as expected, with good opening hours