Subway in Telford and Wrekin

Portion sizes for the waffle fries are horrendous if I'm paying over £4-£5 for a box I want it full to the top and crispy and not soggy and only half full thank you

Food quality wasn’t good; food was cold and cheese bites were hard and not fresh

Ordered a foot long only got a 6 inch charged full price

Order delivered as requested, on time. Thank you 🌟

Paid for a foot long and they only gave me 6 inch and just eat will not refund the difference

I would have rated it better if he called me when it was delivered he just left it at reception

Wouldn’t even give 1 star if that was an option! Ordered via Uber eats and received subs that were not toasted at all! Not even the patties! How can you eat this! No double cheese added when ordered! They should all be fired on the spot! Tried calling several times to complain with no answer! I will be reporting them!

the driver spat when he got out his car then wiped his mouth with his hand after

It wasn’t toasted I put on the order I want it toasted

my order said delivered and nothing came to my address, fuming

The veggie patty was missing! Only had the salad! I would like a refund

Coke was hot! The sandwich was crushed and it was not tasty

They had toasted the whole sub with salad in side so salad had gone soggy and lettuce had gone brown it. It tasted awful, I never complain but it really was vile

Great order time, but apparently they decided just not to put any of the toppings on my sub to save time.

No cheese on sandwich when i asked for cheese

got the order wrong, they toasted one of the meals when it wasn't asked. soggy vegetables was not as enjoyable.

Ordered food and still waiting for it today, called subway numerous of times for them not to answer.

I generally don't eat from subway because I got sick severely nearly 6 years ago (Harlesden branch) which saw me ending up in hospital.... Nonetheless, have recently moved to Telford and my craving for a specific texture and crunch of Ice is EXTREME high right now due to pregnancy! The 2 men who are generally always on shift have been very accommodating with this and my 3 times a week visit there. I had a sandwich this time 5/4/24 (just salad) and was okay also 😀 Really hope the ice cravings go as not exactly healthy but they definitely have not been rude or dismissive which is great...

My husband went into the restaurant, placed his order then received an important phone call. As he had placed his order, he left it with the team member and took the call. When finished on the call he returned and the team member had prepared and packed the order. However, the order was wrong in the most devastating way. The colleague had not put the correct sauces and salad on…our daughter has an egg allergy and he had put mayo on all the items!!! My husband paid and took the order not knowing, it was lucky I checked! Now I cannot contact the store as the phone just rings out! I ordered a double meat salad with no cucumber and Caesar sauce but got mayo and cucumber! And there was more lettuce and definitely not double meat. DO NOT ORDER HERE

bread was stale. we had toppings that wasn't requested which made it uneatable for 1 person. nachos was way overcooked. all in all really disappointed. and wasted money.

2 hours late and ice cold! And when we tried to call them they hung up! Never again

Changed the time so had to wait ages

Absolutely pathetic service from freshies.Ignorent and rude people.u can make your own baguette only on some days not always.Do not buy from here.

Missing items on one of the rolls ordered

Food was late and ice cold, terrible, the driver even said it was no good

Food terrible, threw that straight in the bin Staff english is terrible!

My food has gone cold when its supposed to be warm then gave me the wrong crisps

Ordered a footlong tex mexan sub and received a 6 inch sub so not very happy

Fast efficient and food was great. Thank you

ordered a foot long and received a six inch, absolute joke if you ask me🤣

Okayish food is okay, but over priced

I went to the store this morning to get breakfast with a co worker the door was open so we walked in we was meet with gentleman behind the desk that just stared at us we ask if we could get a breakfast sub each at which point a very rude young lady came out of the back room gave a horrible look and told to leave as they where nt open I checked the time and it was 9.05 at which point my co work said the doors was open and it's 9.05 am at which the woman told us to shut up and get out I could nt believe my ear's we left the store and went to the subway on the Telford retail park where we was spoken too and severed extremely well by too very kind young lady's who that this was not the first time that they had heard of first happening please any thinking of going to lawley subway dnt just pop down the road to the retail park much nicer people 💯

Sandwiches are alright, I usually order in advance and they are always ready for collection, but stuff could be a bit more friendly, not like a robots quickly serving Sandwiches so they can go back to doing nothing.

Really annoyed waited over am hour and half and sub was cold

Used a few times now (only because it’s local) I find the stuff quite rude, not very friendly at all and if you have a special order that isn’t on their board oh my God, it’s like you’re asking them to move the earth they look at you like your an alien, they’re not very accommodating for difference.. Food is nice but the staff need to be more accommodating and learn how to greet people with a smile

Very disappointed in the salad! It consisted of lettuce (lots of) and very little of anything else. Barely any cucumber, peppers, onion, sweetcorn, or olives, an adequate amount of pickles and jalapeños. It was basically a cardboard box full of lettuce and very little of anything else.. disappointed, not up to usual standard. The cookie order was wrong as well!

Delivery was nice and quick. But the order was missing 1 item , that happens quite often. Why???????

Food was all freezing cold I requested a refund but haven’t received one.

Over 2 hours late completing unexpected

The big cheese steak footlong was burnt and really chewy

I never got my cookies so put in for refund how can u forget 13 cookies

The sandwich was disgusting, the bread tasted stale and there was hardly any filling.

Good quality food but expensive

Nice food, still warm when got it

Vile driver shouting down the phone because he can’t find the house and won’t drive to look. Cancelled my order finally but now haven’t given me any money back it’s just vanished

Very fast delivery and tasty as always

Nachos were very soggy unfortunately.

I honestly don't know what they cooked the nacho bites, pizza and cheesy bites.. But the worst thing that you could ever put into your mouth.. DISTCUSSTING!!!!

I ordered cookies and none were delivered

Came here the other day with my mom for lunch as we were out shopping, okay location just the parking can be hard to find a space to be fair, unless you park on Morrison's car park then it can be hard to park. Good service even if they forgot to cook the hash browns, but was quick service and happy to help etc. We took it away and enjoyed it and would recommend this subway over the others, they had the bread in stock etc. My mom enjoyed hers as well which is good as she's a fussy eater as well. Subway have stopped doing the subway melt as well which is my favorite sandwich have so have to pay more for it now which is the only annoying point, so feels like they are forcing me to buy other sandwiches which don't want.

Never received our subway salads

The driver pressed my intercom on the ground floor, I buzzed him to come in & he did not, I had to wait for him to buzz again & informed him that when I buzzed him in that he needed to open the door & enter the building, I live on the 2nd floor, I could hear him complaining about having to come up the stairs, he did not come right up to my door he passed the food through the railings, bad Customer Service from the driver, he needs to understand the delivery should be door to door.

In one of the sandwitch it wasnr a sos. Tortilla was witohout BBQ sos is well.

Lovely food but the staff are miserable / grumpy / rude which creates an unwelcoming atmosphere.

The worst service ever....second time we've been served by the same "lady", absolutely ignoring us, taking her time and pretending not understanding us and kept asking if that should be toasted when I told her 3 times before 'double toasted please' , she even burnt them...🤦‍♀️ and when we asked for a double cheese couple of times, she didn't mind putting only a single one on all 4 subs....ridiculous....definitely not going back to that Subway ever again.....

Quality was good but they didn't read my order correctly and added ingredients that I didn't ask for. Luckily I wasn't allergic but now have to spend time picking those ingredients out of my food

Pleasant open environment with lovely staff. One star lost because of reducing salad dressing choice.

No hot drinks available it was 19.30 ?

Pizza was melted and stuck to the side of the tub, inedible and freezing. The subs were also freezing

Missing cookies, everything else good.

Got food was cold not happy and got tomatoes on it and sweet corn witch didn't ask fir

One requested as toasted came untoasted Other was on wrong bread

Whoever made the subway today was on point! Was perfect in every way. Thanks! 😃

Nachos were welded to the box, the cheese had gone cold when delivered and stuck the nachos to the box making them inedible

The delivery drive didn’t have a chance to get to my front . Having place our pet in the front room . So he place our subway on top of the smelly bin and walk away

Normally food is great from Lawley and i tend to use more than others, this time my order was all wrong small meal instead of large and both sandwiches were empty of contents very disappointed.

Standard quality of food as expected at a Subway, but especially appreciated the friendliness and level of service (with a smile 😊) from the staff serving. Would be great to see outdoor seating as, after a long spout of cold and wet weather, we had a warm, partially sunny afternoon and would've just topped off a lunch outing for me!

Absolutely shocking order a philly cheese steak and I get some chicken sub instead

Food didn't even arrive, judging by the map the driver got to my building and didn't bother coming up the small ramp, awful service

Delivery was good but messed my order up, I ordered 2 food long and a 6 inch and recieved 2 6 inch and 1 for long, but been changed for 2 footlong

Food was ok. The only problem I found is they put something on my order by accidentAnd even ringing 10 times they still didn't answer so ended up with an sub I couldn't eat as I couldn't get through to them

Food was fine. But I forgot to put the salad on my sub. I trued ringing them at least 9-10 times no answer at all. Just kept getting cut off. Very poor service

wrong wrap + food was cold + mid

Handsome driver so always a perk ;)

Good subway, happy staff good sandwiches and clean seating area there is a lack of parking to the front

Wot. I asked for Lettuce, cucumber and jalapeño, got about 90% jalapeño and 10% lettuce and cucumber. Cheese bites were freezing cold, squished and stuck together in one big clump. Drink was the same temperature as the sandwich. Maybe subway needs a better way to transport drinks with their meals, it cools down everything else and goes warm fast when packaged with the warm food.

Food was cold pop Was warm not impressed at all

They made me a chicken sandwich, but I ordered steak and cheese.

Libby is who made our visit so comfortable today in Subway Lawley. She couldn't do enough, suggesting and navigating us around the best options for us. I had my grandson with me who has adhd and he became very overwhelmed with the choices. Lobby was amazingly helpful. Extremely friendly and 5 star service with a smile. Thankyou Libby!

No cheese on my sub ? Why I paid extra ? Refund ?

Order didn’t show up or was delivered to the wrong place. Nobody at the shop answers the phone.

Was supposed to be toasted but wrap was sloppy, split & not tightly wrapped. Disappointing.

Worst coffee I have ever had. It tasted like bitter water.

Food was fresh and tasty and steak not shredded this time which was good delivery guy was a bit abrupt and incapable of closing a gate

Food took 2 hours to come, cold freezing cold and bread stale.

Salad was really fresh but steak was chopped that small that there was no point having it on their

Food wasn’t great the nachos were cold and the chicken bites weren’t nice

Delivery time was perfect couldn’t ask for me, food wasn’t the best even tho they were toasted the food was barely warm, not a fan of the nacho chicken sub we ordered due to this

Your service is terrible I phoned up to ask about an order and you out the phone down on me and proceeded to do so 3 more times . Your delivery driver wouldn’t get out of her car because “it was raining ”I would advise for better customer service and umbrella for your drivers. Poor excuse

The food was stone cold The sub looked like it had just been thrown in very poor paid for extra cheese didn't seen to be very much on there at all Not one bit of food was nice

Putting ice cream in the middle of hot food is quite beyond me it’s not rocket science, it leads to cold food and a mushy milky mush of an ice cream

My food was postponed 4 different times, this equated to about an hour above the estimated time and when the food did arrive it was cold

Got cucumber on my sub that I hate with a passion, all I could taste after removing still. Ruined it for me but was still quite tasty. Couldn’t find a driver so waited 40 mins longer than the original maximum wait time.

I use subway a lot, but I’m not sure if it was the restaurant’s fault or just eat, I ordered my food at 17:18 and received it at 19:18, the driver couldn’t hang around to pass it me, the doorbell was rung and the food left on the floor outside my door, my hot sandwich was stone cold and had to be microwaved. I had no explanation as to why it took so long or why it was so cold, it simply wasn’t good enough service. Out of the many times I’ve ordered from this branch this is about the third time I’ve had such a long wait, that along with the couple of times they’ve missed things off the order without any apology or recompense. My phone number is always added to the restaurant notes and it gets printed on the order/receipt so why not ring me and explain what is going on? I may have to start ordering from one of the other branches now, I don’t really want to as this branch tends to be the better one.

food cold and gave wrong order

The wedges were cool n seemed undercooked n the sub had no cheese when I asked for cheese n toasted

Hot food was slightly cool but still nice

Had to come and collect from the shop, waited 2 hours for even a driver , ridiculous

Food arrived, hash browns were dry and the garlic baguette I ordered was just cheese

Staff just ignore you, don't serve a customer waiting at a till instead poncing around with a takeaway order (Just Eat, Deliveroo) - waste of time, just go elsewhere.