Euston Way Beefeater in Telford and Wrekin

What a lovely place to eat. The staff are all pleasant and smiley; nothing was too much trouble for them. Sn example was that I had seen a chicken makhani curry on the website but it wasn't available for evening meals but, I only had to ask, they checked to see if I could have one and came back and said it was no problem. Where else would you get that personal service? 8 off us in the party and every one of us was complimentary about the whole experience.

Lovely Sunday lunch, Emily was great

Had a very pleasant Sunday lunch with the family. Served very efficiently by Emily and molly. Very pleasant manner.

Good service, staff very helpful. Breakfast was on constant refill

Had a really good meal and the service was excellent. Emily and the team mad either very welcoming

I have visited three beefeater in the last three week. I know - I must like the food. This is by far the best I have visited in a long while. The staff were friendly and service was very prompt. Great time - definitely first choice. Well done - keep it going team you are doing a great job.

Food was really good the whole family enjoyed their meals. The staff were amazing and very interactive with the table . Highly recommended coming for a family meal

Lovely, friendly staff. Highly recommend

Really great place to visit for food and drinks. Very friendly and accommodating staff. I always feel welcome. Food is excellent.

Emily was a rockstar - thanks for taking amazing care of us during the meal. The food was great - 4 steaks, all cooked perfectly and a great dessert to finish.

Stayed at premier inn on the way to London with my partner and 5 month old. Emily was a great help as soon as we walked in the door. Great food, great staff, and reasonable price

Great service today by Fi she was very helpful and happy to help. Thank you very much. Food was delicious too.

Great food and service, our waitress Fi was warm and friendly

Thanks to Fi for great customer service.

I have to say I am absolutely disgusted with the service today! We booked online for my daughter’s birthday breakfast for 9.30AM, on arriving I was appalled by the attitude of Amy. We saw a sign when we got there saying that breakfast was stopping at 10am. There was no mention of this on the website when booking and I let Amy know of this. Her response was a very rude “well it is as it won’t let you book past 10” now this didn’t help as I didn’t want to book for “after 10” I just expressed it was a little disappointing as if it was mentioned then we would have booked for earlier. I have also checked the confirmation email and nothing on there either! I had put on the reservation about my daughters birthday and there was no acknowledgement of this at all, not even a “happy birthday” When it came to the food the rest of the staff were trying their best however you all mention unlimited breakfast but that’s not possible when there is very limited food out. I appreciate that they need to do menu training however I think staff training is more appropriate! I will also be emailing this feedback to the restaurant directly.

Having had several really nice meals during weekdays, including lunch with family on Tuesday, I booked for Sunday lunch. But overall it was very disappointing. The service was slow and I was shocked by the tiny amount of meat on the lamb roast. There were 3 very tiny slices of lamb which would have been around a mouthful each, which was less than half the amount of meat on the beef dinner. There were only 4 very small roast potatoes (a couple were smaller the stuffing ball). To be fair when we asked the waitress about the lamb she said it was 'a portion' but could get some more and more roast potatoes, which she did. The extra lamb she brought was more than double the amount initially served! The other meal of fish and chips was OK, but not as good as in the week. Nobody came to check after if everything was OK or to see if we wanted more drinks. Definitely wouldn't go back for Sunday lunch.

Terrible service . We have been forgotten with our order for more than 1 hour and at the end we were told they’ve ran out of what we’ve ordered 🤷🏼‍♂️

Nice place, cheap drinks, didn't have any food so can't comment on that. Menu looked nice though and reasonably priced.

We had an amazing meal after a long days travel. Emily and Cannie provided us with excellent service and an enjoyable experience. The food was wonderful and the beer even better would definitely come back if ever in the area again.

Great food, really great actually. Atmosphere - Without a pulse. Service - Abysmal. The chef is wasted in this place but I would go back again for the quality of the food.

Great food with nice drinks and table service. What's not to like.

Absolutely amazing atmosphere, very kind staff, Amy and Janet were amazing. Went for a birthday breakfast and they made my niece feel so special

Amy & Janet are amazing, friendly and couldn't be more helpful if they tried. Love coming here! Fantastic service with a smile

Food was fantastic Donna the waitress went above and beyond to make sure we had everything we needed. Customer service was perfect, Thank you Donna do making our evening enjoyable

Would like to say our meal and service from Donna was amazing this evening and her attention to detail, customer service and friendliness I felt went above and beyond. Well done to what is a very valuable member of staff !

Emily was amazing very helpful and great service food was also great

Had breakfast here all week amazing service especially Janet went out of her way to make me feel welcome and look after my needs.

Kim was really good and pleasant

I had my breakfast at Beefeater in the past 8 days. Breakfast was ok, could have a bit more variety. Staff was very helpful in special Janet B, every time I ask her for something she was happy to help me. Janet is a very happy person and I can see she enjoys her job very much ( Every morning make me smile when I hear her singing 😊). Thank you

Janet B is always friendly and helpful

Our server Fi was brilliant and really added to our stay. Thanks so much for being part of our experience!

Worst food no better then weatherspoons honestly vile and over priced. Ended up wasting 60 odd quid for nothing 😒 won't be back

Place is alright, prices as expected for the place. Garden seating available, however next to the road so noisy. Issue I had is with the wifi, which is non existent, we are in 2024 not 2000. Need adressing by HQ.

Emily, Kathy and Phi was great - spot on service great personality.

FI Emily looked after us so well, so pleasant and the food was great. Thank you for a lovely evening.

Emily, Kate, Kim and Fi were absolutely fabulous and deserve a medal.😁

Fi provided a great service. Food was good and a lovely experience for my Mum’s birthday. Thank you

The food was good quality .. the food was well presented and very hot . The member of staff named Emily was very polite happy to help and very well mannered .

Fab night. Lovely food. Brilliantly entertaining service from Ceri

Had a lovely meal, served by Kerry and have to say she was amazing! So funny and really made a meal even more enjoyable x

Loved our dinner. Our server Ceri was brilliant! So funny, had the kids laughing and really made our night! We were a big table and we were treated so well. Will defo be back xx

Have used Euston Way for breakfast for a very long time, food was always hot and tasty and staff friendly and very efficient. We’ve been a couple of times since the self service and the food is just not hot enough. Not sure if we’ll return which is a pity it has lost that personal touch the staff always made it a pleasure to visit .

Steak could be more fried outside and then keep it raw inside. Missing that fried taste. (We ordered raw , it was raw but also white color from outside). Fries/chips could be better taste. In general nothing special.

Friendly service. Good choice of food and drinks. Cosy. Didn't take long to arrive. Enjoyed the food but a very small portion for £13.49 and extra for a very small portion of peas. That is my only complaint.

We were looked after so well. Ideal place to catch with family. Wonderful waitress. She added so much to our evening. Thank you.

Had very good food serviced by Nick who was very friendly and efficient.

Customer service was excellent in particular Janet B. The changes to the layout have vastly improved service

Poor service upon a recent visit at lunchtime order taken them left waiting ages for dessert

Experience bad didn't get what we ordered the waitress came out with bacon on a plate to put in our own burger but that was all that was missing and they still.charged full price and breakfast was stone cold 🥶

I recently had the steak sampler at Beefeater, and it was quite enjoyable. The steaks were well-prepared and flavorful, offering a good variety of cuts. They serve Guinness Zero also which is one of my favourite drinks now. The service from Emily, Kim, and Catlin was attentive and friendly, making the meal a smooth and pleasant experience. Overall, Beefeater is a nice spot for a good steak and solid service. I’d be happy to visit again.

Emily and fi were our server and I do have to say it was a very enjoyable experience and they helped create a great atmosphere, ensuring that we had a good time and got all of our food and drinks in a timely manner

Ceri was our server and it was a great evening, food was great and Ceri had a great sence of humour that made us all laugh. Overall a great experience and would recommend

The food from the lunch time menu was standard. The waiting staff where very polite and helpful but very understaffed so service was slow. An ok experience

Steak was excellent, salmon was very salty. Isabella and Ceri were very friendly, welcoming and attentive.

Can't fault the staff, Emily and caitlin was a delight and great hosts all night. Both the smiles of the place. Will be back just for these two :)

Staff are wonderful and the breakfast is great! Couldn't be more accommodating!

Janet B always the best! Loveliest Woman you will meet. Goes above and beyond for every customer

Donna and other staff looked after us good service and sorted the bill as the computer is full of blips on offers and prices

I have been so disappointed when my local beefeater closed down being a regular customer but today I discovered the best beefeater I have ever been to.The service was outstanding from The moment we came through the door.we were met by Donna & shown to our table, what great customer service, a smiley face, nothing was too much trouble, our drinks were fab, my first experience of a pint at 78! I ordered a beef burger, wow! So delicious. The atmosphere was great, we will now be back weekly . Thank you Donna I felt like a Queen for the day x

I've been here several times , Good food but long wait time.

Donna was a wonderful and friendly person. A great asset to the company and cheered up an otherwise boring evening dining solo alone as all business travelers know. Thank you

I dine solo most of the time. I had lovely meal of Gammon which was delicious Emily the manager was attentive and friendly as always and makes me feel welcome and at ease always. All the staff appeared very happy to be under her leadership Thank you

What has happened to Beefeater, Euston Way. I went today with two friends, the place was filthy, the waitress obviously didn't want to be there and the food was tasteless, basic and very expensive. So different from 12 months ago.

Everything was just okay. Best thing was the setting otherwise food, service and atmosphere was passable.

Breakfast was great! Full buffet and never ran out! Great choice of continental and hot! Service kind and friendly too!

Called In on off chance as I had been to Telford town centre and was shown to my table. Whilst looking at the menu my drink arrived as I had already ordered it. I chose the Beef lasagne with salad and fries and after a short wait my meal was brought to me by a lovely person called Nicky. She asked if I required anything else and I said no thankyou. The food was really delicious and the portion size was more than enough for me. On clearing my plate away I was asked would I like a dessert and having already seen the menu I had to say no, even though there was one or two I wouldn't have minded trying but the lasagne had filled me up. Maybe next time. I have to say my visit was most enjoyable. Good food, good service and friendly atmosphere. Thankyou to Will and his staff for making my visit a pleasant one.

Visit here quite often, we went for breakfast and the new layout for the buffet is great. Hot buffet is so much better.

Worst food and service ever, waited at the door for 5 minutes and no one came to lead anyone to the table, the queue was very very long. I was told that I can get my self some water from the coffee station , but all the cold drinks and water jugs are empty. they said they would top it up, waited for 10 minutes, nothing happened. Went to the bar trying to get tap water and there’s literally no one there. I have to go around the whole restaurant to find someone to pour me a glass of tap water after 20 minutes of waiting. Why is it so hard to even just get tap water???????? Why ?

I have been here a few times for breakfast. Usually the service is slightly slow (takes a while to be seated, have the cold buffet topped up etc) due to it’s popularity but that can be forgiven because the cooked breakfast is normally spot on and piping hot and whilst you are waiting you can grab toast, coffee and juice etc. However, a new manager has decided to give a hot self service buffet a go. This means the staff can seat you quicker and keep on top of the food availability… so should be great? Sadly, this is not the case. The “hot” buffet isn’t hot. The eggs, bacon, beans, mushrooms and tomatoes were barely warm so by the time you’d grabbed your coffee it was stone cold. The sausages and black pudding faired better as they were just about warm when eaten. The heat lamp system has never been good; it just doesn’t keep things hot enough. If they are barely warm when you put them on a cold plate, they aren’t gonna be warm 2 minutes later. So either they need to invest in a Bain Marie food heater which is far superior at keeping the food warm plus a plate warmer, or go back to plated food to order from the kitchen. Sad really as I really like the offerings at Telford Beefeater and the staff are excellent; friendly and hard working. But on this occasion the new system has been a let down. Please, please make some changes!

Booked before arrival. Walked in and it was like the Marie Celeste as there were no staff to be seen. Eventually a friendly lad came over and seated us, took drinks order etc. Drinks standard fayre. As it was a Sunday some of the group fancied a Sunday roast but not one on the regular menu. Asked server who had to check that these were available, confirmed but never shown an actual menu nor a price. Food ordered, arrived and was very tasty but we were still hungry afterwards. Maybe if you have a mortgage to burn and can do a three course meal you would be full but just a main by itself wasn't enough. Server accidentally spilt one of our drinks all over the table and on my wife's handbag, was very apologetic and replaced the drink, but we had to wipe up quite a bit ourselves and my wife's bag got soaked. Accidents happen however. After our tasty but rather measly meals were paid for we went to the bar area before our train home and the staff had vanished again. When they did appear they were pleasant but seemed to be low on staff numbers. Difficult one to recommend or fault heavily. Food tasty yet not enough of it. Drinks average, staff well meaning whilst stretched. Might return but not in any great rush to do so.

Always come here with my children, even though we live closer to another beef eater, this one is much preferred all because of Janet B, 5.5 years and still amazing customer service! And £10.99 for 1 adult and two kids!? Amazing! Ps love the new lay out!

Friendly staff but very busy when we went

We went for lunch. It was empty. Only 4 in there including us. The food was very nice. The service was excellent and very Friendly. The inside is looking old now and needs a spruce up. Also the outside definitely does not look like a welcoming place to eat. All just needs a tidy up with a bit of care and attention. Especially with it been on the site of the telford train station. Just think of the extra business it would bring if it looked inviting.

This is my rating as per my stayat zpremier inn TC for almost a month last June 2023.

I was part of a group of 9. Usual pub grub, but we'll cooked and presented. All our meals came to the table more or less together. Food was good and good sized portions. Good pleasant service and reasonably priced

Remember, when you order 2 Diet Pepsi with food you’ll be charged £7.20 for bottomless soft drinks. Not asked for and not mentioned when ordering 🤬

Excellent as always. A shout out to Molly in particular, who was so good with us all. 👏 Thank you!

The female staff, seems keen on calling everyone sweetheart, darling, dear. Etc

Visited in a large group and service was great. All our meals arrived at the same time. Meals were filling and the desert was possibly a tad too much but I plowed through it . I had the rib eye ( of course). Was nice enough and a decent cut. Started with the calamari which was nice and spicy but a bit dry. Usual ales and lagers of offer, nothing out of the ordinary. Price was decent in what is a fairly quiet part of town. Enjoyed it.

So we went in there for the first time today (father’s day) and honestly I still have a mix of emotions about it. Food was good, the place was good but the waitress was absolutely awful. I think her name was Suzanne, I have never seen someone so rude. She came to take our orders, almost all of it was wrong at the end, but what affected us more was her attitude and behaviour. She had such a mean face, never a smile, any questions we were asking she was answering yes or not, she was standing 2 meters away for taking the order like we had an illness, honestly if I didn’t have my children with me we would have left straight away. I am not sure if she was behaving in that way because she doesn’t like working or because she is racist or maybe she didn’t like us at all, I am not sure but people like her shouldn’t do this type of work. However I must say that our meal was saved by Emily, she was so sweet, polite, friendly and my kids loved her. So thank you Emily we really really appreciate your effort on making things right.

Breakfast (15.6.2024) Awful experience. Once we were finally took to our seats - after waiting 5 minutes stood up at a empty check in booth we then had to wait another 40 minutes for a member of staff to take our food order. We went up for toast etc while waiting and the toasters were not up to the job, would only warm the bread no matter how long you left the bread in the toaster. Juices were all empty and not being refilled. This is surely the staff's job to keep a eye on these things and not customers to prompt them. Incidentally staff were running around like headless chickens and didn't know who was coming or going. When our breakfast orders eventually arrived all of them were missing items that we requested and they then had to go and fetch the missing items on a separate dish. Absolutely would not return here again, and certainly would not recommend to anyone

Called here for a drink at 9:30pm on a Wednesday evening and was told it was last orders 😳 We were the only people in there and at 10pm we were asked to leave as they wanted to lock up 😵

Had a lovely evening with my husband on our 24th Wedding Anniversary. Was welcomed by a very welcoming young man by the name of Ryan who showed us to our table and introduced us to a very warm and friendly waitress called Donna. I couldn't have asked for such a lovely bubbly lady. She was so helpful! We were served drinks and didn't wait long for the main course. Compliments to the Chef Ant. The food was A Class and was the best yet at Beefeater that I've ever tasted. Will have to go back again soon. This is all down to the very friendly and helpful staff. Thankyou.

Staff were nice. Evening meal was poor. Rubbery battered fish and very mean with the custard on the pudding (we asked for extra and did get it to be fair). Breakfast was better.

lovely 25th wedding anniversary meal

Stayed in the Premier inn and ate at the Beefeater every day, food was well presented, cooked perfectly and served fresh, you couldn’t ask for more, the staff were really welcoming and very friendly, Ryan made our stay with how attentive he was along with Emily, would definitely use again.

It was atrocious cremated food and the service was just as bad. The looked like it was ready for the bin.

Excellent service, food was great and came out in a good time, Ryan and Molly on hand when needed and was very welcoming.

Great breakfast, spoilt for choice and everything was available. Food was good quality and very hot ! Great value for money and lovely staff , couldn't do enough for us!

The worse food I've had in a long time. We weren't asked to order for an hour then waited another half hour for the food to arrive . Not just us this was all the patrons. I ordered chicken and ribs. The ribs were cold and covered in something that was supposed to be a glaze more like a mortor mixture, the chicken and chips were luke warm . The only decent thing on the plate was the sweet corn. When I complained the waitress blamed staff shortages I spoke with other customers and all said they would not return including the premier hotel (bad service again) No recommendation for this establishment except to say do not frequent this place.

Food was good, service was excellent and friendly. BUT we went to the toilet as we entered the men's was awful my wife refused to use the ladies. Luckily they had better toilets at the other end of the restaurant. Overall it needs a refurb, seats (benches)are ripped (poorly repaired)carpet needs replacing we left through the rear door and the slabs need cleaning and moss and weeds need sorting

Great food and a great place but unfortunately not enough staff on duty, the food took way too long. The staff that were working were very nice and polite but they were run of their feet. Will think again next time.

Nice staffs, the food wasn't bad as well. For me, the only drawback is that some of the furniture is getting too old. We were seated at a table with mouldy and wet chairs from earlier rain. The salad we ordered was missing avocado, but it was not a big deal. Not bad overall.

Went to Euston way Beefeater with my girlfriend for lunch I ordered chargrilled prawns my girlfriend ordered fish and chips the meals were appsaloutely lovely we will be going back the staff were great

Staff always friendly often don't have items on the menu and very long wait for food tonight around 45 mins after order placed food non the less okay. Breakfast today for a change well worth the £11 for all you can eat and decent quality very busy recommend booking

Went for breakfast not to my liking service was good food not do good bacon Was way over cooked and black pudding was soggy

Staff member was very dismissive re my husbands serious food allergy. Had to call the manager over to ensure the message got to the kitchen. Spoilt the night for us.

Bog standard but service was top notch

Met friends recently for lunch. It's been a long time since I have been here. It's definitely a change from my last visit. Very friendly welcome. Service very good. Lunch was lovely, four of us eating, and no complaints. I'm not sure I would go for a special occasion,however there is a good choice of courses .

Waited for 15 mins. Staff kept saying someone was coming. Eventually left to eat somewhere that actually wanted to serve people. If it was that hard to be able to sit down I might of starved waiting to order food