Subway in Walsall

Terrible food cold Extremely rude staff and very long wait would never use this place again

Over-toasted bread and biting into the brown, solid end of the iceberg lettuce completely ruined the subway. Very poor.

Ordered a sub melt series cheesy BMT and they forgot to put any cheese in it. Bread was a little burnt too

For starters I ordered a footlong and got sent a six inch, I also ordered hashbrowns which did not turn up at my doorstep. When I tried to call up about this dilemma they did not answer after I phoned 3 times. Not impressed

The staff here are great and are patient when other customers aren’t so great. Credit to them. Standing behind some rude customers I witnessed them handle it well and it didn’t impact their attitude when they dealt with me. If any of you guys read this I wish you well.

Sandwich very poor and items missing from the order

Driver really nice and lovely food. Food expensive though.

Good subs and wraps but missing crisps

The employee who I believe is called John and think is a manager due to his different shirt, had a terrible attitude to service and his fellow employees. I overheard a conversation from him to say give less filling on my sandwich even though I thought it was fine. I find his attitude appalling and as I am a regular customer and this isn’t my first time noticing his snarkiness and rudeness towards customers I hope they have a change in management as soon as possible. I won’t be returning

Friendly staff. I was served quickly. Easy to park.

Staff is not friendly they don’t have quality of how to deal with customers. One fatty boy who show attitude to customers also he didn’t wear proper uniform he served customer without name batch

The staff is too slow and the manager is always in ego and doesn't know how to talk with customer. I’m is in the restaurant and one of delivery driver will come for pickup the delivery and manager is talking with him to rudely like he’s something else not a human

Too much bad staff, they even not have a sence how to talk with customer. Always taking too much time for making order and always talk rudely.

order came without crisps when they were ordered and a drink I didn't order was with the order when it got delivered

Terrible service from site saying ready to collect to a 35min wait in shop and only two customers in. Then to run out of lettice and couldn't add a salad ingredient to make up for it unless I paid extra. Staff needs further training. Won't be coming back.

Driver picked order up and drove over 30 mins away then back to then deliver our food.

The order was incorrect and delivery was long.

I ordered it at around 3 and the time for its arrival kept changing and ended up getting here at quarter to 5.

The breakfast sub had egg on which I had asked in the note section for No egg & BBQ & Red sauce. The app hadn't been marked as delivered so couldn't complain that way so called the store in Aldridge to be told I had to reorder a sub or pop down to the store then get a refund for the first one. I drove to the store pay for my sub again even though they had made the mistake (1st sub was out in fridge) The member of staff said she couldn't get me a free replacementsub as didn't have the authority

Food great and the asian guy serving was polite and friendly. However, the till was down so couldn’t collect points and the supervisor needs to develop his customer service skills.

Illegally don't honour the £4.99 footlong deal (the website specifically states ANY sub is fine and they don't even have the get out of jail clause of managers discretion). Will be reporting to trading standards

One sandwich was horrible. Wrong bread, wrong sauces and flatter than a flatter than a flat thing

Terrible wait. firstly said 30 minutes for delivery nearly 2 hours later it turned up.

cold food asked for extra meat and cheese and they didn’t put enough

The guy put 4 rashers a bacon on my footlong.. I said, "Come on dnt be shy. Add some more because he hardly put any on, and they charged me for extras! #4 skinny bacon rashers ona footlong.. At least put enough on to cover the bread!

I've had food from there loads of times. This was poorly put together. No double cheese. no cucumber. no crispy onion, very small portion of ham. I had to season it myself. small amount of sauce. It was just thrown together. I have taken a picture of how bad it was

I ordered nachos but just got dry Doritos instead :(

Very poor service price is also higher than other subways. He said I can’t give you points bcoz system is down . I was going to throw sandwich in the bin ,I asked to put salad on sandwich but he refused ..😡😡😡😡😡🤬🤬🤬🤬🤬🤬 Today i waste money 💰 totally

This guy has the worst attitude ever. No idea why he even works here. Attitude is so bad. VERY RUDE PERSON! Subway owners do better.

Encountered much better service, food and general all round pleasantness from several Subway franchises. This is potentially the worst of all. Always an issue when we buy from here.

1 star for the food freezing cold despite meant to be toasted. Didn’t put in the bowl of meatballs either !

The bread was so dry and the cheese bites tasted horrible

Great deliver driver! Was lovely and efficient

I ordered my food at 12:18 in order to arrive in time for my lunch break at 1pm, estimated arrival was initially 12:45-13:05. My estimated arrival kept being delayed and my food eventually arrived at 13:51, very disappointed with delivery time

The food was AMAZING- BEST SANDWICH I HAVE EVER HAD

Disgusting delivery time and not very impressed with the way the driver didn't actually apologise for the lateness nor the restaurant. Won't order from there again.

Yet again I'm missing part of my order. This time I was offered a refund for the missing part, in about 7 days. Wanted to the food I ordered rather than a week's holiday for my money!

Order places at 12.50 and told it would arrive between 13:35-13:55. Didn’t arrive until 12.20.

Ordered this for lunch, food came almost 2 hours after ordering.

Food was fine but I was asked when ordering, "are you vegetarian, shall I take my gloves off as I've just handled ham" ???? Change your gloves after every customer. What kind of question even is that. Lazy worker couldn't be bothered to change his gloves!

The fact I’ve just waited over an hour for an order that came soggy, cold, the only thing decent was the bottled drink! The price I’ve just paid for this, I would’ve rather made it fresh myself considering it tastes like it been sitting on the counter for hours!!

This could change if I get a parking fine. Carpark states 30 minutes but having a small child and after getting to order i was infact there for 40 minutes. You shouldn't have to hurry your food so now I am anxious about getting the fine. 😩

They can’t be bothered to answer their phone if you need to change your order there’s no way of doing it or cancelling it as they just don’t bother answering their phone!!!!

This subway branch is very stingy with the ingredients, even the salad considering my sandwich cost me £9 you would think they would actually fill it

Ordered a subway at 12.10pm for collection at 12.30pm waited for half an hour till 1pm to get one subway Italian bmt what a joke so lost half my lunch waiting for a bloody sandwich , disorganised and needs managing in a better way and it’s supposed to be fast food !

An employee called John has a really terrible attitude problem and speaks down to customers. How ever if you are to question it he will a big girl and ask you to leave. Great food at subway but staff had a bad attitude. Once again be carful of JOHN ( Aldrige Branch ) stay clear of this guy! Wrong en

Worked well. Except. Is it even legal to exclude the gluten free options and discriminate against those with Coeliac disease?

This Subway is so good that it ruined my opinion of other Subway stores. The staff are a laugh-riot, and the food is VERY well prepared. Love it here and I go too much. 10/10

Worst subway I've ever had, how you can miss cheese off 3 of the 4 sandwiches wanting cheese is baffling, especially one being steak cheese!!!! Very disappointing to say the least, good job subway isn't expensive lol

A dry 6” baguette with very little steak, no cheese and load of red onion is not what I expected to receive Will not be ordering from here again! Shocked is an understatement had to butter, add cheese and remake the sandwich. There wasn’t enough tiny steak pieces to cover the half baguette

I have been coming to this Subway for over 9 years now and i can honestly say the staff are lovely and the food is always good... no matter who makes my sandwich :-) Thanks for always looking after us when we visit.

I placed my order, waited for my food for it to be showed as delivered at 15:17pm just to not even receive my food at all, paid for food I didn’t even receive but it showed as delivered and called up subway who said they couldn’t do anything about it. Very unhappy.

Always enjoy coming to this Subway. The staff are friendly and the food is fresh. The best Subway in Walsall hands down 🙌🙌

The driver just left the food on the floor and was getting into his car when I opened the door as I have had surgery I struggled to pick it up of the floor and was in pain. Why he couldn’t wait for me to open the door is beyond me

Really nice staff. All day breakfast is the bomb. Eggs were runny and everything man, like they know what they doing here. Hash browns are better then burger king too. Come at me. And parking is the best by far.

My footlong chicken salad had no chicken on it

Didn't get my food and still took the moany out

Been going to this subway for years, staff are always so kind and food is always good never lets me down 100% recommend!! Thankyou

Visited store today to use a subway voucher, I was told I couldn't use a voucher on the expensive subs because of stock shortages. However if I was to pay full price they have enough stock. Doesn't seem fair to penalise someone because they are using a voucher.

I'd like to say how friendly and helpful the staff and especially John the manager is. I take my elderly dad and he goes above and beyond for him. He knows exactly what dad has and always looks after him. Highly recommend if in the area. Thanks. Andy.

Brought 2 nachos with my 2 friends being told we can not sit in unless we spend over £10 and buy 3 items off them horbale manager spoke to us like we was trash will never use again avoid

No sauce on subs as requested and no lettuce either

my sandwich was fallen apart when it came , i had the wrong cheese put on the bmt

Fast and friendly service - recently had a really nice foot long Chicken and Bacon sub, very good 👍

Great shop to get food, staff brilliant and always cheerful and helpful. Food is always spot on.

Missing items even when asked the driver if he had everything. Gets really frustrating when you keep missing items that u have ordered

The subs weren't filled with enough filling. I would of thought the price of the order a bit more time and effort would of gone into them.

On time according to the site but I'm very surprised that it took an hour and a half nearly

Subway messed order up, told me they couldn’t rectify it and I would have to go through Just Eat. Guy was really polite on the phone but frustrating that it’s so long-winded to get a refund/new order.

Hash browns are black, sub has hardly any meat and nachos bearly any toppings. Not worth it

This a very poorly managed store, the manager doesn't know how to talk to customers. If you want to eat in don't bother go to Mc Donald you will get a better service. I would suggest that the higher management read my review and take action because this store will give the whole of Subways a bad name.

Cookies put in with hot food came melted and order 26 mins late and just eat app offer no help

Steak & Cheese foot long had not enough steak and NO cheese. Bacon and chicken foot long was OK Hot and Cold food along with bottles of cold pop straight from the fridge. Hardly good service or hygienic packing.

Paid for one of the subs to be footlong but it came as 6" No napkins

Fantastic sandwich and courteous driver. Thank you.

Meatball marinara awesome as always but highly recommend the nacho chicken bites

Great Subway station, brilliant food as always. Eat Fresh lol

After ordering at around 1830 and being given a 40 mins wait time for delivery being between 1850 and 1910 it finally arrived at 2015 a total joke considering the shop itself shuts at 2000 on a Saturday night the journey between the shop and delivery point being less than 5 mins in a car will not be ordering from this shop again very disappointing 0☆

Ordered a Cadbury muffin. The muffin was put into the same bag as my order. Not individually wrapped just in the carrier bag. The heat from the sub and wedges melted it and the chocolate and caramel went all over the wedges meaning they were inedible. It has also seaped through the paper to the sub. Chocolate caramel chicken sub is vile. I wish I could attach photos to this review! Why put a muffin in the bag in the first place? Let alone just chucking it in without wrapping it. No reply from phone calls to the shop. Really unimpressed!

Always lovely fresh food, fast service, highly recommend 10/10

Stone cold all 3 and 1 wrong order. My first time using just eat not happy

Al perfect and on time with professional efficiency

Both sarnies was very good never had the tiger bread before i thought it was nice

Ordered steak and cheese footling on toasted bread- no cheese on it n bread not toasted Ordered hash browns- not arrived requested a refund on them Other items arrived Not happy will not order again

Great subway I just visited. The subway artist John was a gentleman. A really nice guy, friendly and professional and great to talk The service was fantastic!! Sub and coffee was made to perfection. Would definitely visit again he's a credit to subway!!

Unfortunately my plant patty sub had tomatoes instead of red onion...I can't eat tomatoes and missed the onions :(

Excellent service from Subway-Aldridge.

Sent me the wrong order, wrong bread, also ordered 3 cookies but they only sent 2.

Tuna salad was very tasty, nicely presented, good portion and better than when I have ordered before.

Usual subway fair. Friendly guy behind counter though.

Sandwiches appeared to be missing ingredients. One sandwich contained burnt meat and was spat out as tasted yukky

Becoming a nuisance now just eat and people turning up with a list of orders, I was just popping in to pick up one order on my way to start of shift then hav to wait for these guys to roll out there orders. Can't they phone any large order in.

First time I have been and will certainly go again the two lads serving were very friendly

Upgraded facilities much faster service

A chocolate cookie was placed in the same bag as hot food as a consequence it’s melted and soggy utter stupidity

Won’t accept sub card points and haven’t been doing this since December.

Good food. Pleasant staff Reasonable prices

Spot on TLC , lovely Vegan option

Subway Aldridge is clean, staff are speedy, attentive and curtious

Service and collection time were spot on, the sandwich however was abysmal! I ordered a steak and cheese 6” - there was about 6 pieces of steak on the sandwich, very little salad but was absolutely drenched in southwest sauce. I asked for cheese and toasted and there was no sign of the cheese anywhere. I can’t believe I actually paid £5 for it! My boyfriend had a chicken tikka footlong which was equally as bad Will be ordering from another brand in future