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4.3

Based on 749 opinions finded in 3 websites

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Nº 239 in 684 in Walsall

CUSTOMERS TALK ABOUT DISHES WITH..chocolatecoffeelady

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It is a good place to come , talk and eat and you have a good atmosphere everytime. It is in the coop supermarket so that is why I would recommend it to everyone else.

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Jappy Sohal . 2025-05-11

MORE AT Google

A meet-up with a friend for a coffee...it's nice a peaceful...service nice and polite.

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Sandy . 2025-04-13

MORE AT Google

Normally get CHAI LATTE from Costa which is quite good from Costa. I was treated to have a free Ginger Shot Drink which this Costa had it but they were not sure how to process it on the till and my reward went down the drain 🤨

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Faisal Rasheed . 2025-04-09

MORE AT Google

I was served by Natalie today and felt unwelcome just by the look on her face. She said what can I get you and I told her I wanted a small tropical mango bubble frappe and then she said what did you want and I had to repeat myself again. I continued to watch her serve other people and her attitude was appalling. She served an elderly woman who had a very timid and quiet voice and was struggling to speak loud, Natalie proceeded to put her hand to her ear and told her to speak up and pulled a face at her. She was being really ignorant to people waiting to be served and kept rolling her eyes. Great customer service on her behalf.

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Cara Brooke . 2025-04-09

MORE AT Google

Appalling service, the drinks were definitely not up to scratch. Charged for one drink then told didn't have syrup. Woman actually making drinks didn't seem to be bothered about the appearance of them and ran out of cream was about to just fob me off with it but another staff member told her to top it up which she did reluctantly. Love Costa but will definitely not be coming to this one again

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Claire Sutton . 2024-12-30

MORE AT Google

thanks for my food. I'm very pleased with the service I received and all items was delivered and was very delicious.

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Kelly . 2024-12-23

MORE AT Just Eat

Today I was fortunate to be served by leah . I had exceptional service high praise all round . Extremely helpful definitely will return all staff seemed happy and helped. Thank you so much leah!!

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Kelly Quinn . 2024-12-21

MORE AT Google

Had to cancel original order from Costa in Aldridge as the quote or 15-30 mins became an hour and then this quoted 15-30 mins too and that became 40mins so wasn't very happy

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Fiona . 2024-12-05

MORE AT Just Eat

It was a nice experience being my first time

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niyi gbenga . 2024-11-15

MORE AT Google

Good service friendly staff clean

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Nigel Walters . 2024-11-06

MORE AT Google

Nice place good service but extortionate prices and spending for points

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Jeff Ryland . 2024-11-04

MORE AT Google

Never been in but it looks nice

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Stephen Hartshorne . 2024-09-29

MORE AT Google

Same same. All Costa, s are the same

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Yan Oberon . 2024-09-14

MORE AT Google

Costa is top notch all over ive not been to a single store and had a bad experience yet

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Ashley Murphy . 2024-09-09

MORE AT Google

Fantastic love the new disabled toilets helped me a lot with my son Thanks for putting them there xx

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Jodie Ankrett . 2024-08-30

MORE AT Google

Got served by Natalie. She welcomed me with a smile. Kick started the day really well!

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Luke Yates . 2024-08-13

MORE AT Google

The staff were brilliant as usual, as was my extra extra extra extra hot coffees

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Rob Smale . 2024-08-12

MORE AT Google

Great service and hot lovely cappuccino in Walsall saddlers

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Sarah Jane Harris . 2024-08-11

MORE AT Google

Staff very friendly first class service

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terry summers . 2024-08-02

MORE AT Google

Safe environment table's and chair's are sanitized between customers coffee as always excellent staff very friendly

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John Holmes . 2024-07-10

MORE AT Google

Pleasant place to have a coffee.

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Daniel Ciappi . 2024-06-11

MORE AT Google

Lovely branch to stop in. Service was friendly too. Just such a shame the there are so many closed units in the centre.

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Moonbeam Moonbeam . 2024-05-12

MORE AT Google

Overpriced nonsense. Ten quid for two coffees? If we'd had a cake it would have been twenty. Never again

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Paul Cash . 2024-05-03

MORE AT Google

Very nice mango frappe and stuff is always kind with you

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Adelina Laura . 2024-04-30

MORE AT Google

Excellent coffee. Plenty of choice. Good toasted sandwiches. Always busy

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JanB . 2024-04-29

MORE AT Google

Way too expensive. We refuse to pay these prices for a quick 'coffee' or a little pastry. Prefer to bring our own in a flask for >10% of their price. How do family of 4 or 5 afford this?

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Mark Finch . 2024-04-23

MORE AT Google

If you've been to any Costa you already know what it is. Fairy soulless as an experience and the coffee is ok.

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Mick Moreton . 2024-04-10

MORE AT Google

Always busy but service is great

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Seaweed Vibes . 2024-04-09

MORE AT Google

Rubbish tea and hot toastie in same bag as chocolate even though asked separate no sugar tea spilt on food

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kirsty . 2024-03-15

MORE AT Just Eat

A quiet Costa in the Saddler's Shopping Centre. No WiFi for customers now. They used to have O2 WiFi about a decade ago (I think). Not far from Walsall Station. Friendly staff.

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Elliott Brown . 2024-03-04

MORE AT Google

Good food serviced by staff with a lovely smile

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Spencer Howell . 2024-02-24

MORE AT Google

Great staff on Saturday morning

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Mi Chelle . 2024-02-21

MORE AT Google

I had a chai latte and a croissant. The food, service and staff were brilliant as always.

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Margaret Horne . 2024-02-16

MORE AT Google

Service was friendly. Coffee was good.

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Kyle Leatherbarrow . 2024-02-15

MORE AT Google

Nice and clean. Pleasant staff. Quick service

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Pam Peach . 2024-01-30

MORE AT Google

very slow service by Richard, he needs practice on till... or he slowed down the service on purpose.I'm not the first person to say that they do it on purpose

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mala mi . 2023-12-28

MORE AT Google

HAD A LOVELY CUP OF COFFEE AND A REST.

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coral richards . 2023-12-27

MORE AT Google

Poland 🇵🇱 Wow Delicious coffee, I recommend it!

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sebastian from Poland Michalak . 2023-12-21

MORE AT Google

Great coffee, friendly service. it felt a bit clamped as sat near side door and very tight space in that corner

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Alan Jennings . 2023-12-14

MORE AT Google

Literally the rudest barista I’ve ever seen in my life. The customer service is so bad. I ordered large hot chocolate with 3 extra scoops of hot chocolate powder in the till. The person was making the she said we can’t make hot chocolate with 3 extra scoops and she was making the hot chocolate with just 3 scoops. I wanted strong one and she make me the weakest one.

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Syeda Mahjabin Ahmed Tuli . 2023-11-30

MORE AT Google

A nice FULL cup of coffee & good.

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John Lenton . 2023-11-01

MORE AT Google

No composer again yet I paid for it . Why can I order and pay for it off the app when you do not have it ?

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Rita . 2023-09-29

MORE AT Just Eat

No berry yoghurt & Granola in the delivery . I’ve been charged for it you didn’t put it in the bag

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Rita . 2023-09-27

MORE AT Just Eat

Reedswood retail park, home of my favourite Costa. Lovely friendly staff, interior always clean and tidy. Coffee consistently delicious

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Barry Spink . 2023-09-13

MORE AT Google

Always a friendly place to go for a really good cup of coffee. Staff are always polite and helpful.

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Thomas Cartridge . 2023-08-27

MORE AT Google

A very nice place to stop and have a beverage. Very clean and tidy with amazing staff. Nice and quiet too!

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Mohammed Imran . 2023-07-06

MORE AT Google

Service a bit slow and not particularly friendly or welcoming. Drinks very nice though and I recommend the vegan cream topping.

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Louise Jones . 2023-05-07

MORE AT Google

Very poor customer service a lot of drinks they did not have did not provide me with any alternative drink ideas. I was dining in and they gave me a paper cup to drink out of . I will definetly be using the other Costa coffee in walsall Town in future . Staff need some customer skills training .

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Jessica Smith . 2023-05-02

MORE AT Google

Very poor customer service. The lady who took the order was friendly enough but the lady who made the drinks kept giving filthy looks to us for no apparent reason whilst making our drinks and handing them to us. She then continued to do this for the duration of us sitting in. No smile, please or thank you- just looking at us like we were something on the bottom of her shoe. Not an acceptable way to treat paying customers. Won’t be in a hurry to visit this one again.

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Kerry Lovell . 2023-02-28

MORE AT Google

Best cuppa coffee in a long time and service with a smile. 10/10.

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Mohammed Ikhlaq . 2023-02-14

MORE AT Google

Sam brilliant and helpful, 5 star should be moving up the ladder

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Sallmeen Audhali . 2023-01-10

MORE AT Google

Nice staff, super happy with my vegan option

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John Weeks . 2023-01-09

MORE AT Google

Whilst out shopping grabbed a hot chocolate beautiful it was

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M C . 2022-12-31

MORE AT Google

Good service, tables are usually clean and tidy but sometimes they haven't been cleaned.

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Jatinder Kaur . 2022-12-14

MORE AT Google

If you order from just eat your food will always come cold, the driver will take your food in the opposite direction first every time.

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Roxi . 2022-12-12

MORE AT Just Eat

fantastic as usual cant gault Costa

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Jan Simkiss . 2022-12-06

MORE AT Google

Love Costa so the place to go for a coffee & muffin, friendly staff

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Maralyn Tipper . 2022-12-01

MORE AT Google

With Christmas finally here the long wait for the festive drinks is finally over!😂 I made it my mission to go try the terry orange hot chocolate and it didn’t disappoint😍

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Courtney . 2022-11-29

MORE AT Google

Mediocre at best. I went to this Costa yesterday and got served a Hot Chocolate with barely tasteable customisations, and 2 way too strong coffees. If you're in the area and want a Costa, I suggest walking the extra 2 minutes to the New Art Gallery Costa.

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David Poznanski . 2022-11-22

MORE AT Google

Service was poor,order was incorrect... But gets 2 star's for being clean

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Bryan Gooch . 2022-11-18

MORE AT Google

Nice relaxing store and usual delicious latte watching the world go by..

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David ********* . 2022-11-17

MORE AT Google

Time for delivery kept changing. It got to us eventually.

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In . 2022-11-17

MORE AT Just Eat

I had almond slice really nice and latte coffee quick service clean and tidy

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Julian Midgley . 2022-10-29

MORE AT Google

Was ok tist was cold but tea nice pleasant staff easy to get to and wheelchair friendly

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Carol Harris . 2022-10-29

MORE AT Google

Gud place in the saddler center nice environment inside

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Preet Singh . 2022-10-18

MORE AT Google

Great staff clean environment plenty of seating right next to bus stops

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Natasha Subi . 2022-10-17

MORE AT Google

Coffee and a cake. It's Costa you know how they work, up to a standard but a bit pricy.

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Jim “Gypsy Jim” Collins . 2022-10-11

MORE AT Google

I'm vegetarian so I ordered a vegan BBQ chicken panini and received what looks like a ham and cheese toastie, and that was cold (not through eating it!) and all dried up. £5.25 for that - disgusting!

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Stuart . 2022-10-08

MORE AT Just Eat

Did not receive my order and just eat are not responding to give me a refund

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Brittani . 2022-10-01

MORE AT Just Eat

Teach your staff some manners. It's 2022 and everyone is entitled to dress how they want and order what they want. The middle aged brown haired woman literally looked me up and down and continued staring at me throughout my order with none of the warmth she gave the previous and next customer after me, she made a snarky comment about me ordering a cold drink on a cold day to the younger blonde haired girl, who in turn gave me a look aswell, both of them gave me a sarcastic farewell, you work in customer service, you don't have to like all your customers but at least be professional.

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Aj . 2022-09-29

MORE AT Google

Just a coffee, nice friendly Costa

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Phil Broadbent . 2022-09-09

MORE AT Google

Missing items from delivery. Paid for a muffin which wasn’t delivered.

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Miss . 2022-09-04

MORE AT Just Eat

No gluten free lunch option. Unacceptable in 2022

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christine teanby . 2022-07-21

MORE AT Google

35 minutes to serve 2 customers Plus the attitude of the girl on the till Won't be back definitely Poor service

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Dori Nita . 2022-06-19

MORE AT Google

Driver put delivery on floor knock door and left. Not acceptable.

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Grace . 2022-05-12

MORE AT Just Eat

Friendly staff and excellent service

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Muhammad Kabeer . 2022-05-09

MORE AT Google

Quite calm place to stop and have a drink

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Becky Strafford . 2022-05-07

MORE AT Google

The toilets here are a disgrace. My elderly mother tried to use them and as she was not over 5'8" was unable to use the toilet easily which is on a pedestal which you cannot stand on. The floor was wet and slippy as it seems others may have also had problems using the toilet. The staff use the same toilets so although they were very helpful they would have to negotiate and clean where customers may have had an accident in the toilet and missed the bowl or tried to put tissues on the floor to dry it. Very unhygienic and unsafe for customers and staff. Very surprised that this Costa seems to have been left with such bad toilets by management.

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Sheena Lorusso . 2022-05-01

MORE AT Google

Not bad. Past few times I have visited the hot chocolate has been but lukewarm so very disappointed

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Suzy F . 2022-04-30

MORE AT Google

Drinks were nice as always. lady who served us (Natalie) was very rude and seemed arrogant and argumentative for no apparent reason. We also scanned the costa card and she didn’t make us aware that the card didn’t go through so we’ve missed out on 2 more beans on our app.

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Mia Haste . 2022-04-24

MORE AT Google

Good, friendly staff , quiet when I went but plenty of seating inside and out, hot chocolate was great 👍

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Georgina Tuck . 2022-04-18

MORE AT Google

I asked for hot chocolate not hot milk

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Miss . 2022-04-13

MORE AT Just Eat

Staff are really nice and friendly the coffee is OK but we are sure it tasted better in the past now have to have an extra shot in a flat white to get some taste of coffee it was the same in the Wolverhampton store a few weeks ago

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alan jarvis . 2022-04-11

MORE AT Google

Coffe was fine, cake was nice, The staff couldn't crack a smile if they tried and they wouldn't take a Scottish ten pound note, which last time I heard was legal UK currency.

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Stuey Stuey . 2022-04-10

MORE AT Google

Nice coffee but the lady behind the counter was very impatient and rude. The place was also quite noisy that I almost had to shout to order.

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lele li . 2022-04-04

MORE AT Google

I have never stepped into any coffee shops

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Mark Cooper . 2022-04-01

MORE AT Google

Good coffee and staff are friendly. Service could be a little quicker. Especially when you have a 30 min break and queue is huge

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Gayna McCarthy . 2022-03-27

MORE AT Google

Best place to grab a coffee before jumping on the train. Staff are friendly 😁

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K K . 2022-03-16

MORE AT Google

Needed to have a drink and a sit down. From memory,I had an iced coffee latte which hit the spot! Was very refreshing. The staff were friendly and efficient. If you need a break from shopping,I would recommend this place. There is a toilet for paying customers too.

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Hazel Jennings . 2022-03-16

MORE AT Google

Slow, coffee expensive and cold

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Raymond Jeffries . 2022-03-10

MORE AT Google

Horrific service towards my pregnant wife, who planned to use the facilities and then purchase a drink. Diabolical customer service.

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Simon Barratt . 2022-03-05

MORE AT Google

It didnt taste right bad quality . And also very late and saying 3 minutes then 6 then 8 minutes very appauling wasn’t what I wanted on a Saturday morning . Can you either resent them or refund .

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Kayla . 2022-03-05

MORE AT Just Eat

Lovely coffee & tea.staff have lovely manners especially when cleaning tables

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Alan Hill . 2022-03-05

MORE AT Google

Absolutely disgusting customer service yesterday from the lady behind the till. She proceeded to shout across the room "HELLO , toilets are for customers only" after telling her I was using the toilet to then buy a drink after to take on the train. I decided not to use the toilet or buy a drink from Costa due to her absolute rudeness. She could have asked in a much nicer way. Will never use this Costa again and I am a regular train passenger.

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Emily Shelley . 2022-03-05

MORE AT Google

Just love getting Costa, great coffee that 99% of the time is cheaper than Starbucks, and always at that quality

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STZ Anonymous . 2022-03-04

MORE AT Google

Items were missing from my order and both hot drinks were only half full. Disappointing.

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Stephanie . 2022-03-04

MORE AT Just Eat

fast friendly service pleasant staff drinks was made to perfection food was presented nicely would recommend it to anyone

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ukaf luke . 2022-03-03

MORE AT Google

Always good service, excellent coffee & good food. What more could you ask.

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Robert Adams . 2022-02-20

MORE AT Google

Enjoyed my hot choc and cheese and tomato toastie. Very clean and very polite to all customers. Highly recommendrd

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susan brookhouse . 2022-02-18

MORE AT Google

Great coffee, relaxed atmosphere.

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Ian Wootton . 2022-02-14

MORE AT Google

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