Subway in Southend-on-Sea

The food was stone cold and the meat ball marinara had literally no sauce and was dry! Not usual standard and really unhappy after spending £45 was subpar

A variety of choices to choose from.A moving queue.They took time to serve everyone properly.

food was all cold when it arrived

Ordered food at 5 an it’s 7.10 now .. none of the items turned up

time change all the time only a little bit of filling in side

Such rude jealous staff ( 2 rude girls), so nasty towards my husband and me, they don't listen to the customers properly and reacing deaf, they don't know how to react right to their customers, They served me extra nachos which I had to pay I didn't want to.

IF I COULD GIVE A LESS THAN 1 STAR REVIEW I WOULD. DO NOT EAT OR ORDER DELIVERY FROM HERE!!!!! Ordered via JustEat for delivery - only 3 simple sandwiches ordered. I ordered for myself a turkey wrap but was given a tuna wrap - tuna, to which I am allergic. I phoned the store asking for a remake of the sandwich, was demanded that I come to collect my remake as they ‘can’t trust the just eat drivers to redeliver’ an order as a gesture of goodwill. I was not offered an apology until I asked for one. Supposed ‘manager’ was incredibly unhelpful and rude. Said they only way I could get re delivery was to reorder and then request a refund through just eat which will only give account credit but since they fulfilled my order with something I am allergic to, I requested a full monetary refund to which I was rudely told that they could not do that - which is an outright lie. I asked to speak to someone higher and was just told no. No explanation and when I asked to have them contact me, ‘manager’ said no can’t do that. Owner is not available and will not be contacting me

Miserable staff ,as per usual in subway

Fed up with ordering from here, I can’t remember the last time they delivered the correct order and when you complain they don’t care

Bun wasn't toasted and missing cheese

Took them 30 minutes to get from the shop to me. Ridiculous.

delivery guy was particularly friendly and cheerful. nice guy

it was a lovely sub-roll, top quality Bread was nicely toasted wonderful feeling with a lot in the role thank you subway well done

Ordered the subway series sub. So you can’t change the sauce or salad. Sub arrived with no sauce or salad of any kind…

Very slow service took 15 mins for 2 foot longs. Server didn't listen and was to busy talking to his colleague. Be prepared to wait a while for your food.

the delivery time kept being changed and was an hour late from original delivery time. after waiting this long i had chips and toasted sub which was all stone cold. I did not enjoy this experience at all

Perfect! delivered in good time by friendly driver.

Beautiful roll well filled throughly enjoyed well done 👍😊

When we finally got our food 2 hours after putting an order in it was absolutely freezing!! Definitely will not be ordering from here again and would not recommend to anyone!

Delivery said 25-40 minutes. Arrived 1hr 40 mins after order. Food was freezing cold

Turned up 1.5 hour after the initial delivery time

Thoroughly enjoyed and delivery guy was fast & friendly

Didn’t have honey mustard made the whole order before saying they didn’t have all the sauces now tastes rubbish they should of told me first

Cold food, wasn't toasted like I asked them to be, meatballs didn't taste right.

food was very good not as good as in store but expected.

Wrong order delivered, the only correct thing was the cookies.

Cold food - poor packed. Not what you want to open after spending £30

my food was overcooked and the bread was rather crispy and dry .

My food was freezing cold and my sub was squashed

Received food in 1h 20 mins and gave me the wrong drink!

Some things missing from our order, also asked for them to be toasted and it wasn’t

I paid £3.50 for double meat and there was no extra meat in my sub

This food tasted like is was sprayed with perfume and cleaning products. Nothing came as we ordered. Absolutely disgusting!

Very confused but happy as food was late but one of the subs was upgraded to a footlong even though we ordered a 6 inch :)

Food was late and was missing multiple items

Bad experience was 2hours late. When arrived I refused order and it was dumped on my door step not good service or attitude.

Order was great, loved the food, but was 10 minutes after the expected arrival time. We also had a drink missing, which was an inconvenience.

Food was cold due to being half an hour late. Ordered for 12:20 - arrived at 13:00.

There was missing items inside my sandwich. There was no egg or anything like that.

Turned up 1.5 hours late and freezing cold took 2 hours in total from order to be delivery my order was also wrong missing bacon and hash browns that I added the driver went offline unable to be tracked and when the tracking loaded he was at another restaurant obviously waiting for another order from a different app

10/10 delivery driver but the food was disgusting

Just eat delivery was fine but the subway was not as requested, I added on extras that I did not get!

The bread was horrible and flaky, on the edge of being stale. Filling of meatballs was cold. Also gave me the wrong drink. Lovely cookie tho

Sent 3 wrong things which were nothing like what was ordered. Haven’t even checked my sub yet. Disappointed beyond belief. Will never be ordering from this particular store ever again!

Bread was overcooked and salad was not as fresh as possible and cheese wasn't there either. Bad experience completely.

great service from here, delivery driver was quick and courteous 👌

The sandwich was tasty and it was delivered well before estimated time.

Food got here late and is cold

Watched the driver pick up more orders and take 1hour to deliver the food and my food is cold waste of time and money

Food was great and delivery guy was very pleasant

Love a subway … always good.. this one only got 4 stars because both dips were forgotten..

Terrible didn’t get everything I ordered only got the sub that I ordered didn’t get the drink or the crips cookies nothing else not happy

Wrong drink even though the receipt says the right item

The food is good and all standards were met. There was a lack of staff during the visit, and due to that, preparation felt really rushed and wrong sauce used.

No cheese in my meat ball marinara

Food was still warm and tasted good, it was delivered on time and everything I ordered was there.

Driver followed instructions:) Although a missing cookie from Subway themselves

Nachos had just cheese on them no sauces or salad

Didn’t get my drink which was pepsi Food was cold

The Staff are rude to you when you order, and do not allow customizion to any of the subs, even though there website says you can and other stores do.

There were many items from the sub I ordered were missing which which was disappointing

Excellent Food And Service.... Thanks

All great other than they gave me the wrong flavour crisps so I won’t eat them 🙄

My order got mixed up and I received someone else food. The restaurant and Just Eat were very unhelpful in the situation. Terrible experience!!

Good food, great delivery, thanks!

Awful, forgotten items including the 9 hash browns, cookie, doritos and a mountain dew, also stone cold when it turned up, definitely the worst subway i’ve ever had.

Ordered melts but revived food as if it was straight out of the fridge and not toasted.

I ordered a chicken teriyaki wrap and was given a meatball marinara sub instead.

Good quality, tasty food, delivered on time. However, we didn't get exactly what we ordered, and no communication to let us know that you were changing our order (Not the first time this has happened either). One of our subs should have been without peppers. We only received one bag of crisps and you gave us the wrong drink and cookie. Please try harder to follow the detail of orders and please communicate if you have to deviate away from the order.

The food was late and as a result was cold upon arrival. When opened found that the incorrect bread had been used.

I’m honestly so disappointed in the service today , firstly asked what came with the kids pak to be told they didn’t know and walked off , I ask someone else and they said they didn’t know , so I asked why they didn’t know ? Surely they need to know working there ! Anyway it took 15 mins for me to pay because the guy couldn’t use the till .. so my food is cold … also charged me separately for drinks that came with the kids pack AND SHORT CHANGED ME ! Honestly not happy with my service atall , if u can’t employ staff who can make a basic sandwich u should really rethink what ur doing , no one changed gloves and one guy had no gloves atall !!! Gross would not like to think where his hands have been .

Cross.contamination between meat and cheese.....plus had to.ask for gloves to be changed after.

The driver went the wrong way which added 20 minutes to the journey, food was stone cold

Unfortunately the dressing was missing on one of the salads, otherwise awesome

Food was good, cookie was a little hard, delivery was a great time.

Wrong bread and was not toasted!

My Large meal deal was delivered as a small, I rang the restaurant and they explained that they can't send a Just Eat driver to sort it out and did offer to make it for me if I went but I was unable to do so. Also the wedges had 0 seasoning too. Hopefully the restaurants staff can improve and read the order sheet!

Ordered 3 cookies for my kids and got none.. wrong crisps sent, missing cheese in all subs, missing extras from subs and was cold and late.. very unhappy after not having a subway in soooo long 🙄 so disappointed

They got my order wrong and gave us a 1.5 litre of coke instead of tango, a drink I don’t like

One wrap was meant to be toasted but it was not so the cheese wasn’t melted and we asked for 2 cherry Pepsi max and instead got 2 normal Pepsi max. Read the orders!

Wrong items & also missing items

Really delicious and generous fillings

Need more delivery drivers, was waiting 40-50 mins for a driver to be assigned

Absolutely shocking delivery time, over 1hr and 30mins to deliver from 4 mins away and all food freezing cold

Bread is dry and hard…need to start baking the bread fresh rather than using stale bread from days ago

They put sweet corn in it I didn’t want that I hate sweet corn and no sauce also poorly put together I want a refund

I WAS NOT IMPRESSED BY THE MEMBER OF STAFF WHO CLEARLY DID NOT UNDERSTAND HIDDEN DISABILITIES SUCH AS AUTISM NO GRAVY FOR THE PIGS IN BLANKETS HALF THE BLANKETS HAD FALLEN OFF WAS NOT ALLOWED SALSA SAUCE ON MY SUBWAY COULD NOT UNDERSTAND THE MEMBER OF STAFF AT ALL INDIAN VERY POOR SHOW ALL ROUND WILL NOT BE RETURNING ANY TIME SOON 😖😖😖😖😖😖😖

Food hour late from time requested for delivery and turned up cold 🥶 not subways fault as I got the impression that the driver had had my order for a while was when it said driver on way he was miles away from restaurant in the wrong direction and he was rude and practically threw it at me

Delivered quick but missing half of the order

Food was lovely and hot and got here very quickly. Very happy

Cold bottle of Pepsi leaning on a hot sub is a dumb idea - other places wrap the sub then put it in a thick box to keep it separate. The cookie was good though!

Garlic bread with cheese with no cheese, took over an hour , delivered another order before ours in opposite direction to us food cold and dry.

Sub was good only thing that let it down was I missing a cookie 🍪 and also don’t get why a 10p bag charge is still applied as the bags are now paper and all other major chains don’t charge for the paper bag

My cheese was missed off the order, but the rest of the food was fantastic.

Food is always fresh and tastes delicious

They put cheese in it even though i ordered it without, im allergic, had to throw it away.

We asked for NO macadamia nut cookies and was given 4. The pizza slice was squashed onto the packet and child refused to eat it. The sub looked like it was thrown together in the box and didn’t look nice at all!

Thought I’d go for a healthy option as have an upcoming holiday however I instantly regretted this decision after receiving. The salad was awful it made me throw up I don’t know what kind of salad doesn’t have lettuce and the meats are in massive chunks. Awful won’t be ordering again

The food was stone cold and the toppings in my sandwich was wrong. I just £25 on subway for it to be cold and the wrong order. I am not happy !

The staff didn't change his gloves every time he served new customers. He touched pork,meet, tuna everything with the same gloves.