Subway in Cheshire West and Chester

Cracking sandwich hot and fresh and lovely raspberry and white chocolate cookie

Unfortunately they clearly didn’t want to be serving today. They had ran out of bread (which I’m unsure how this could even happen?) so I asked for a salad. Member of staff didn’t ask once what I wanted just started throwing veg in a box. No offer to warm up the meat, no offer of cheese, no question if that was everything I’d wanted. Just very obviously wanted to serve me as quick as possible

The only subway that never has any gluten free bread! Still have the signs up advertising it, its on your menu yet everytime I ask, you've never got it. Staff don't even look they just say no, probably just can't be bothered to wipe the side down and go to the freezer. Terrible service!

Disappointed didn't have half the items I wanted for my sandwiches. Usually this is the better subway in the area.

Went to the shop at 17:50, they refused to accept orders, and the guy said he already closed the till. I asked for the manager and he said he is away, so thats probably why staff closed the till early. Do not bother to go here they get orders whenever they want and they dont do their job.

Best Sub ever. Best sandwich I’ve ever eaten in my life. Fast service and served by a handsome sandwich artist. He had black hair. Please give me his number!

Terrible service and sub was awful.we love subway not anymore🤮

Went in around 12:30, not busy just one person in line, waited 10 minutes for the 2 workers to finish one sub before taking our order, then had to wait another 35 minutes for 5 subs be made, awful service, lack of understanding between the 2 workers. One of the workers had sweat pumping down their face. When they were finally ready to eat it was cold, not made very well, sub fell apart, tasted alright, finally came to the cookies, I was heavily disappointed to find a hair in my cookie.

The speed of service is awful…… it was light when I went in and dark when I left and I’d actually gone past being hungry.

FOOD POISONING I ordered a sandwich here at 4:30 on Sunday, within 4 hours I started to experience stomach cramps and vomiting. This went on for the next 30 hours. Avoid at all costs.

Good sandwich this time Sometimes salad can be a little brown and limp

Awful service. Waited over 20 mins for a Sub 3 staff present but only one working. 2 girls sat in back moaning about working there When I questioned the wait I basically got my food throw over the counter to me Worst subway I ever been to

All I wanted was a nice sandwich but the only thing I got served was attitude 8am 31/5/23 get him sacked

Dreadful. No vegetarian options at all and limited chicken options by 2pm on a Saturday.Queued for 20 minutes then walked out , went elsewhere.

I cannot fathom why 5 6inch subs took nearly 2 hours. Subway could obviously not be bothered to fulfil the order, not toasting or putting cheese on any of the subs. Laziness sends the wrong crisps, not hard to pick out the right ones. Really really dissatisfied with the service. For almost £50 it was appalling.

Waited 30 mins for meal hardly and vegetables left poor service one person serving

Great breakfast sandwich lovely coffee

Very good only they need to put more olives

Waited in a cue for 10 minutes just to get to the front and (no salad) close it if you run out of stuff! who wants a plain sandwich???? Waist of my time

Avoid! Ordered through subway website, clicked on this shop, they took my money but this store was closed. Why was it closed? Their answer "The manger had left it in such a state its going to take me all day to get ready for tomorrow!!!!!" I am really struggling to get my money back. Nobody is accepting it's their fault. This shop's customer service is terrible! They could not even give the phone the number to get a refund!! AVOID AT ALL COSTS!

Wow! This place is terrible! Ordered online went to collect but it was closed. The "trainee manger" was very abrupt, when I asked for a refund he said go to her web site. There web site is terrible, all I could do was give feed back! They said they could not open because they were "prepping" for the next next. What sort of restaurant closes to prep for the next day? STILL TRYING TO GET A REFUND! DON'T GO HERE!

Fantastic service. The staff that were on yesterday 27-03-22 couldn't do enough for myself (disabled) & my wife. We had travelled quite away & needed a break , so it was perfect stop before we hit the motorway at Chester.

You know what you are getting. Nice to see they had a good range of vegan items.

Called here for a breakfast sub whilst out on an early start with gallery deliveries. It opens at 7am which was perfect for us! We had great service from Todd behind the counter who was polite and friendly at all times. He remained calm and unflustered even though it was busy and his matter of fact, clean way of working was admirable. Even a delivery coming in didn’t phase him and I’m sure his demeanour helped keep the queue calm too :) An excellent sandwich and a good latte and great value.

Staff freindly. Lots to choose from And great value for money. Parking easy also because its located within the garage plenty to buy other foods drinks and chocolate. came away very happy 😃

Plenty of choice and options available

Not the healthiest but dies do a job.steak and cheese very nice

Awful... pigs in blankets? A sausage cut into bits and bacon so thin you can see through it then warmed up for 10 seconds why bother yuk... and my sub was as bad £8 a microwave meal would be nicer

Lad that works there is incredibly slow. Massive ques

Too good to go denied. Showed up to collect one today in the middle of the quoted 09:30-10:00 only to be told (rudely as if our fault) that we’d missed it and sorry, nothing for us. Despite having been billed for it already! Will never bother with this store again.

Had no bacon. Didn't get my money.

Super service and super sandwich. Came to order 2 sandwiches (a foot-long tuna and a chicken breast wrap) on Tuesday evening the 5th of October. One young chap was mopping the floor and I feared they had already closed. The lady behind the counter said - 'no problem - I haven't done my till yet'. So even though she had cleaned up and looked ready to shut shop, she still served me - with a smile. Beyond the call of duty. Any other place would have said 'Sorry we are closed'. Kudos to the lady on duty. Thank you (I lost my receipt so wasn't able to do the review via Subway's website). P.S. my husband said his foot-long tuna was the best he'd ever had.

Disappointing. Massive queue, only one lad serving who was slow and made mistakes with me and two previous customers, out of a few options. Only bad Subway I've been to so far.

Excellent as usual, helpful pleasant staff.

Lovely at the time yet they don't half repeat on you..

Not subways fault but the services in which subway has an outlet are not good. Very poor hygiene. Toilets are a disgrace.

If you want to grab a quick sub... DON'T BOTHER! Each time we've been there, there's a massive queue with only one member of staff serving. Today we waited 20 mins, one member of staff serving the other two doing god knows what in the back. Slow as hell, they need a day's training at Aldi to show how to speed up!

It's a subway, what's not to like

Quick health option if you don't go over the top with the sauces, always feel full after a subway packed with fresh meat and salad, the service is quick and the subway app allows you to collect point for FREE food.

Nice salad butty carnt go wrong with a sub

Nice breakfast roll. Good price too. Only worry about using Subway is cross contamination. Use gloved hands to pick up meat and salads, the same gloves are kept on to carry on working and serving

staff give the attitude they can’t be bothered to serve you and have bad attitudes towards customers and talk down to customers plenty more subways in Chester that give better customer service

Rubbish never got anything in after 5pm.

Great customer service and easy access to main shopping area

Lovely fresh made daily & in front of you sandwiches.. meal deals available ..fast & efficient

Poor customer service and lack of basic ingredients.

Quality of the food it good however let down by a member of staff. Second time I've been and on both occasions the customer service has been poor, like she hates her job and could not really cattle (Dark hair, about 5'3) The first time I gave the benefit of the doubt because we all have bad days but twice now, funny looks when asked for more gerkhins and very blunt response when asking about a filling...makes me very reluctant to go back.

Very busy lunchtime though didn't wait too long. Friendly and helpful staff.

Very pleasant experience at Subway today . Pleasant staff and well made food , quick and tasty . Served by a delightful girl full of life , she truly shone. A credit to the franchise . Wouldn’t hesitate to buy here again.

Lots more choice on the menu including the fantastic wraps and now the saver menu for snacks and sides must visit xxx

Great service high quality friendly staff so be prepared to queue but worth the wait.

You always get good seveis and fresh food

Ashley is a star brightens up any cold wet morning!

Worst subway ever !! Avoid !! Blondi-guy very rude. Ask for fork and answer "ooooooooo I can't give you fork coz you didn't have salaaaaaaaddd".... No problem with fork on any other subway . Guy acting like he been doing community hours. Not recomend

Worst one I've been to for customer service miserable as soon as u walk in asked for extra cheese got the most tiny amount extra wen questioned got attitude more miserableness n wen I sed it to Ashley his response was 'what sdya expect me do jump up n down'...joke (omg lol)...no actually mate just serve me wiv a smile no attitude n give me the right portion what I pay for mite help eh....not a lot to ask is it really #notapatchonstoke #sortyacustserviceout #notmyfaultyaworkthere

Staff were quick but very rude. Not very friendly at all. Will not be going back to this subway