Subway in County Durham

Ordered a footlong. The excitement ended there. Lady made the sandwich, then used two hands and full body weight to press it down. So I had a 1 inch thick footlong. She didn't cut it properly. The contents of my skinny sandwich jettisoned out and I had to re load it myself. Hardly any sauce. Was dry and flat. Lazy preparation and zero quality. 'You want crip'

Just spent £30 for 2 footlong meal deals and a kids meal deal to bring home, arrived home to find bread way overdone. Noticed the lad had put them in the oven for 1 minute when toasting but was t sure if it was because of the sandwiches that I ordered. Got home sandwiches are like toast and my daughter can’t eat hers as she’s only 1. £30 is ridiculous and the condition of them is horrendous.

Paid £4 for rotisserie chicken and they never put it in the sandwich. Not the first time extras have been missing!

Terrible. The sandwich was made first before toasting it, meaning the outside was crispy and the inside wasn't toasted at all and the cheese was warm and soft instead of melted. Half of it went in the bin.

Ordered 2 subs, waffle fries, pizza slice and drinks, server was on a go slow, cooking 1 item at a time, food tasted fine but it was half cooked.

Went in at 9:30 as it opened at 9 got turned away as there was no food bread or salad ready to serve. Absolute joke

Store closes at 8pm but turned away at 7.40pm!!! Refused entry and service. Lady turned lights off.

Waited to be served but it appears the boss was only interested in arguing with his employees, leading to one of them walking out. Walked out in disgust and won't be returning.

This has been my second or third bad experience in this subway. The lady on the counter is a bit rude. Lesson learned - not coming back again

If I could pick ‘0’ I would Went in at 16.15 , chairs all on tables ready to ‘clean’ for the shop closing at 17.00! Told we couldn’t sit and eat after we had already placed our order , x3 members of staff milling around with not a care in the world while customers are waiting to be served.

This subway was clean and tidy, staff prepared the sandwiches very fast, and the ingredients were also very fresh.

Delivery Person was lovely and the food was good too

If I could give 0 stars I would! Ask for a sandwich and get a lucky dip with filling, complete with BAD attitude from staff! What you ask for isn’t what you get! Avoid at all cost! Staff are seriously ignorant.

Just went in at approx 5:15pm. It isn’t meant to close until 8pm but all chairs were on the tables and everything packed away with nobody on the counter. We stood for a few minutes but nobody came out from the back. There were two young men eating sandwiches in the corner who I believe may have been the staff who had changed into their civilian clothing and were just having some food and a chat after deciding to pack up early but neither bothered to speak to us to explain.

Staff did not know what went in to each type of sandwich all seemed very new to the job and untrained. Had difficulty baking bread

There is something wrong/forgotten with an order every single time I order from here. The sandwiches looked like they were thrown together. Bread was flaking apart so we basically had to eat with our fingers for most of it.

We only got 1 of our 2 sandwiches and they shut early sometimes up to an hour

Supposed to close at 8PM. Doors were locked at 7:20PM. Absolutely pathetic.

Order through app for collection. When we got back home the subs had all the wrong things inside. Meatball Marinara absolutley dripping with sweet chilli sauce that we didn't order no extra cheese or red onion. Another Meatball Marinara filled with pickles that we didn't ask for and the other sub was missing its sauce too. Tried to ring the store but no answer. Definitely wouldn't recommend ordering for collection.

Not the best sub tbh, staff a little slow may be a training issue ,(Q in store yet on guy constantly mopping the floor, also new menu selection harder to follow and brekwich totally tasteless.

Service absolutely terrible far too slow

Dreadful. My sandwich had quarter of a slice of cheese in and 3 pieces of vegetarian steak., 2 pieces of onion, a piece of pepper and 3 slices of tomato. An absolute disgrace. Hot food was totally cold. Cannot say how bad this was

Awful, asked for sandwich heated and was still freezing . Chinese women just threw all my salad in the sandwich , it went all over the place, wasn’t even watching what she was doing . During putting my sandwich together , a girl was asking for a break?? Got a drink , no straws so had to ask, didn’t refill them just gave me one. Rubbish all over the floor. Very unwelcoming and grubby . Horrible atmosphere.

I don't go to Subway very often. However being undecided what to have for my afternoon meal whilst at the Arnison Centre after work I popped in here. Don't know why I bothered wasting my money. No one at the counter when I went in - I could hear voices far out of the back of the shop (I was only giving them another minute before I'd walk out) - the worker still didn't hear the next lot of customers come in. Chose my hearty Itallian 6 inch chicken and bacon After being toasted I was asked if I wanted any salad - I asked if there was any other lettuce as the stuff in the tub was browning very badly and this isn't something I'd even use at home. He didn't listen and picked some up to put in my sandwich when I had to repeat no. I asked if you had any fresh as I wouldn't use that even at home. They apparently didn't. Got my lettuce and sweetcorn and sauce on it and left Started to eat this in the car, the bread tasted really dry and stale as it had been there for days. Won't be in rush to go back 3/10

Every part of the our subs was wrong despite telling them exactly how we wanted them. It was a total mess and both had to be eaten at home with a knife and fork because it just wasn't possible to pick it up without the lot falling apart. The drinks we're nasty too. Not be going back to that one again

I have not received the nacho chicken but cheesy bites instead

18/04/2023 Normally I'm not big fan of review. The worst experience at Subway (Arnison Centre). I regular Subway user, but definitely would not recommend this one, took ages to get my breakfast, one of the staff wasn't happy to made my breakfast order at 10.30am, on the end I received it cold(but I asked for hot sandwiches) she warm just sausage and bacon, but the loaf've been into oven 2 seconds, then I had cold loaf, egg, cheese with hot sausage and bacon. ***If you want to have a good day or if you don't want to make your day worst, AVOID THIS PLACE!

One sandwich was missing from order, called restaurant however no one answered the phone. Only option is to request refund through just eat however this means one of us did not get anything which is unacceptable.

Fantastic customer service from the two lady’s behind the counter. Fantastic Sandwich too!

I ordered an Italian B.M.T, and it came with no meat. At all.

We popped in after a course and we had the extra hot nachos with meatballs 😋 they were hot but very nise

Great nice friendly staff and speedy service. Excellent selection of food salad sandwiches . Thanks to 1/A-219909 was served by this sweet lady

Arnison Centre 19/3 at 2:30pm..... the tastiest and best presented subways we've ever eaten. Didn't catch the name of the girl making them but they were perfection. Thank you.

I requested cutlery in the comments and for the second time this week of me ordering did not recieve them.

gave me alot of extra sauce just like i asked and even put in some seperate containers

Miserable staff. Also, the more I think about it, how can you have 5 slices of meat on a footlong? How many would you get in a 6"? I'd bet 3, and I'm sure you should get double otherwise the savings of getting a footlong are undone.

Sandwich wasn’t toasted and had no cheese in it at all.

I don't use subway much and I won't be rushing back. The staff were friendly BUT the portions were tiny and for a salad which cost's penny's, in such a massive box it was just really tight and certainly didn't feel like I'd had lunch. I also ordered a sandwich and wasn't asked if I wanted 6" or a footlong and she just prepared a footlong in the wrong bread, just not listening. why do these big brands think they can just rip people off.

Great choice of fillings and all fresh

Nice place and nice workers, especially Daniel

very good subs but no hot chocolate and very watery coffe

Staff always nice and order correct

I always leave reviews and these are so important these days where money is tight. Ordering a meal is a luxury today so Managers please take note. 2 x 6” subs extra meat ordered clearly that was not adhered Tuna sub was fine more salad than tuna Cold chips I live 5 minutes from shop ( car journey) Nachos - well totally rubbish. If you specialise in something please ensure they are value. I received a box of sharing Doritos with a splodge of salsa, no cheese and literally 3 jalapeños ( for 2 people!) dry and in the bin Would I order again? No I will be in the shop checking my order I’m furious

Very rushed, servers didn't seem bothered and all ingredients were not included

Drove here after checking then opening times which was meant to be 8pm. Got there at 7.45 and door was locked and closing up, why have opening hours if you can’t adhere to them

Undoubtedly the WORST Subway experience ever, absolutely terrible customer service, a blatant rip off and the food was terrible. Called in after shopping, ordered a £6.19 foot long sandwich and asked for it to be cut in two so I could eat half now and half later. When I paid by contactless I realised it was charged at £7.98 not £6.19. When I questioned this it was because as it was cut in half and wrapped individually it was now two 6 inch sandwiches ! £1.79 for having a sandwich cut in two ! The member of staff was quiet abrupt with zero customer service skill when I expressed my dissatisfaction. The sandwich was not up to the good standard I would expect from Subway, the bread was falling apart as if it was old and the overall taste of the filling was poor. The feel of the outlet was depressing, a bad experience & I will not be returning.

Shocking service, very greedy staff just wanting money straight away, portions are very poor, and not worth the money, stay well away, Not displayed in trays using spoon size portions instead of the scoop,. Your being robbed on the portion size,

Staff pleasant proffesional shop very clean

Lots of items missing. Wrong items in the one that did turn up. Over 1.5 hrs.

Friendly , clean . Fresh , don't need anything more . Thanks

only problem was that the wrong sauce was put on my sandwich

The weather was very bad and peak-time traffic was even heavier than usual. I wouldn't take the lateness into account.

Took two hours from time of order for delivery to arrive. When arrived, food was cold and order was missing half the items

Very disappointed with the food. It was missing four things I had asked for on the order. Not impressed especially with it being a Saturday night treat!

My Phone was dead, this was my only form of payment and they would not let me charge it charge it for 2 mins, to make a payment for a sub I was buying from the shop. Manger said she had been on the phone to head office and they said NO 🤣

Food dumped outside house, without ringing the bell, or knocking. Sat for half an hour before I discovered it, stone cold. Vile.

Always fresh and made to order, yummy

I usually have two - three subways a week and have to say Subway Arnison Centre Durham is the worst I’ve been too. Miserable staff who were having personal conversations between themselves while serving. No interest in customers or what they’d like to order on their sandwiches then while customers are sitting down eating. Arguing between themselves about who is working which days what an unpleasant experience will definitely not be returning to this branch.

Ordered a meal deal from Arnison Centre Subway. Ordered a foot long steak and cheese with some salad on Italian, tangy cheese Doritos and a blackcurrant, raspberry and apple drink…and my son bought me a small tuna / cheese melt bite size sandwich to try. I received… A foot long tuna salad 🤔 A orange and passion fruit water 🤔 Tangy cheese Doritos 🥳🥳🥳 A tuna and steak melt…which isn’t even a menu choice 🤯🤯🤯 We never usually complain and actually never usually buy subway, but considering what it cost, I wasn’t at all happy. Anyway, we got a refund from just eat… Definitely not ordering from there again.

Visited during the eat-out to help out scheme. Was charged full price despite supposed discount. Once recieving the sandwich the staff swiftly left the counter unmanned, I then realised I had been handed an unsliced sandwich (footlong). I should have done a U-turn when the chap behind the counter couldn't figure out how to wear a face mask without blinding himself...

I ordered via the app for pick up. I hadn't been to Subway for over a year. The order was hopelessly wrong. I didn't find out until I got back home. Rubbish. I won't be going back any time soon.

I can't give feedback on what the food is like here; when I visited this past weekend, there was no staff on the counter to serve anyone. There were three customers in front of me also waiting to be served. One customer tried shouting to see if any staff were nearby, another tried ringing the shop phone number. Neither got us anywhere. After waiting 5 minutes and having no staff appear, I left the shop and went elsewhere. The other customers left just before me; they had been waiting 10 minutes. It's possible that there was only one staff member available, who could've been on their break. However, the company should ensure that the counter is always manned and that staff shouldn't have to choose between taking a break or being the only person serving customers. I won't be visiting again.

Always a good place for freshly made sandwiches. Girl friendly and pleasant. Would reccomend.

Fab food would recommend the pig's under blankets foot long

Customer service a bit hit and miss, but this subway always has plenty choice of fillings and salad and very rarely runs out of items unlike most other subways

Big portions and well staffed. Particularly enjoyed the vegan meatballs.

Great subway lovely member of staff and made a delicious sub

Food was really nice but the restaurant was a mess

Spicy pizza good, but cappuccino was lame

Do not cater for people with IBS and the bread tastes awful

Great food, good prices, free WiFi

Service was quick enough and place was cleaner than a lot of subways

Totally ignored by a member of staff.

The place must have a wasp nest in it. Tons of wasps flying about and nothing done about it. Terrible standard for a subway.

Excellent selection of food salads sandwiches meal deals good value for money

Staff are great and the food is fresh can get very busy with long queues

Friendly staff and good service

Always fresh, good customer service

Great food fast service friendly staff and excellent customer service. Highly recommended

This is the only place you have vegetarian food...

Good day but the wasps were out in numbers

Fresh food, tasty and quick service. The floor of the eating area was covered in food and the meat for the salad wasn't cut up. Not the best Subway experience I have had.

Nice bread,chicken tikka not bad

Very bad staff and impolite..I will make complain at Subway necessary. So one star too big for them

What can I say the food is very nice and the customer staff is great

Its good if you like that kind of food .

Great staff, speedy service, fab sandwich, thanks

alrihgt, sub was a bit cold even though it was heated!

As you would expect for a subway.

service a bit slow, my partner tried the new christmas cracker, I wasn't to keen so waited to see what it looked like being prepared. Im pleased I didnt bother, I have never seen stuffing that colour (grey), and served with cold gravy 🤮, It looked as though someone had thrown up in a bun.

Great for a quick snack. Great service

Excellent staff very quick service

Always excellent food and friendly staff.

Good selection of sandwiches and salads. Some good value deals.

יחסית לסוג המקום, אוכל מהיר וטרי

Came for two bottles of water on a very hot day. The water was cold and I was sufficiently refreshed.

Tasty food ...premises were a bit grubby

What's there not to like about Subway, except the queues can sometimes be too big. The only issue is the way the deals now work. They have gone back to the 'sub of the day' model, which to me seems like a retrograde step. I preferred having a number of subs which could be purchased with a bottled drink for £3.30. Now the the sub of the day with a bottled drink and packet of crisps (which I don't want) costs £3.79. It's now more expensive with less choice. I'll still go back, but I think less often now.

Saddest, subdued Subway I've been in...

Great fast sandwiches very reasonably priced