Subway in East Hertfordshire

Visited on Saturday 19:35, they are closing at 20:00, or supposed to… However, we were not asked but told that our order will be a takeaway. At the end of my order I asked if I may use their toilet and they said oh, we just cleaned it, if you’ll use it we have to clean again, basically telling me no. I checked the time and it was 19:39 in that very moment. Worst Subway shop I’ve been to. Sad.

Very very poor customer service. Worker didnt even know how to make the order I havw asked for and when made after instructions done it very poorly. I got nhs discount previously and get it in all the subways i go in. Worker stated its only for doctors and police officers. Worker was very rude and very poor service. Never again!

Never would I go there again staff was so bad

Half the order was missing we didn’t get 1 sandwich or ice cream also but chilli in one of the wraps when it specifically said there was chilli allergy none of the numbers work appallingly

Me and a friend have just bought lunch to take out from this Subway. It was prepared by two trainees, who were pretty clueless to say the least, however we gave them the benefit of the doubt, even though mine had to have the cheese put back on after and re-toasted because it was rushed. To our surprise, my friend was charged £9.19 for a 6inch sub and a cookie with a drink. I had the 6 inch sub alone and was charged £5.89. I paid £4.99 in a different subway for exactly the same two days ago. The manager stated that “everything is going up” before explaining that he was part of a franchise. Disappointing. The chicken also tasted like the cheap water injected stuff from the Tesco value range. Won’t be returning.

Best fast food restaurant I’ve been going to since I was about 7, and this place never gets old. 10/10 everything. Made a great friend behind the counter too, Mani

this restaurant is so good i love the food so much

staff are always lovely and helpful

I go here all the time. so good.

The gentlemen in there was very helpful made my food to perfection! One of the lovely workers opened the door for me as I came in and left the shop due to having a double buggy. All wore correct hygiene equipment. Only advice atmosphere could be a little more inviting with some music in the background and a little more colour or pictures.

Food is awesome clean good portion service awesome store clean friendally bishop people should come and enjoy great food

Goos awesome good food in town cleaned people should go

I was seriously ill after eating here, as was my friend who came with me. Would advise anyone considering going to this Subway to proceed with caution.

Unfortunately I became unwell after eating a salad prepared at this store. Wouldn’t recommend a visit. Also it was £11.50 which I can only describe as a rip off. Won’t be back. Staff were alright.

Good experience fresh bread staff friendly clean

Excellent service and delicious food

Worst subway ever!!! Ordered a foot long steak and cheese, had hardly any meat and 3 stingy cheese slices.. through it in the bin.. posted on local reviews and this subway has loads of bad reviews. Asked for my money back and they refused .. take my advice and DONT EAT HERE..ITS TOTAL CRAP !!!!

Unable to spend loyalty points which run out soon. Customer service non existent and felt I was putting them out by just being there. Sooner they close the store the better, nothing is better than this place.

Very good, staff helpful. Inside a services center with other restaurants and shops

The store would not provide a receipt, making it impossible to reclaim award points. Now, I cannot buy and collect points. Subway points are not accepted on the premises, and I cannot scan to add points to my account or Subway card. This has been the case for over a year. The store blames the unavailability of the internet. National deals are also not accepted. *Update:* They are now providing claim receipts. I will adjust my review later if this continues.

Staff at this subway aren't running orders through the subway system. Instead using a "SumUp" card reader. This means you don't get points, don't get a receipt and can't claim national offers. have argued with who appears to be the franchisee and he invited me to look at the till, clicked rewards and applied the reward previously, however today had to argue to even get a receipt. Best guess, they are just pocketing the money and marking as a operating loss to subway head office.

Smells inside and staff always make up reasons why you can’t claim loyalty points Not to mention they charge more then some London branches

Took over an hour for food to arrive (ordered via Just Eat). No communication - wouldn't answer the phone.

Ordered a deal through just eat, turned up on time however was missing drink. Said to the driver before he left, he went and had a look then came back in and told me to ring… tried that. The number on Google just kept cutting off, and then called through JustEat app and it rang and rang until it was cut off. Have applied to JustEat for a refund, however because it’s a deal it will only let you select the whole deal as “missing items”

I wouldn't have ever posted this review if it hadn't happened twice, and if anyone picked up the phone when I called over three times. I'm a vegetation, and also Muslim so I have never eaten non-halal meat in my life, when I ordered my vegan TLS, I was given meat, and unfortunately didn't realise till I was nearly halfway through the sandwich. safe to say I was really, really upset this had happened (and not for the first time- didnt make a fuss last time bc it was christmas eve and i felt bad, plus i was lucky enough to check before i ate it) and so angry. Deliveroo offered me a refund but Subway didn't even answer their phone. If you're someone with a deadly allergy, I wouldn't order from here if I were you.

Do not order from here!! Ordered a meal deal and all that was delivered was the footlong sub. No drink, no crisps, no cookie!! Staff won't even answer the phone so I can get a refund!! Absolute joke of a place!!

staff were nice but they hardly had anything in stock we ordered but it was later in the day

The staff were rude and didn’t smile or make you feel welcome whatsoever. The food tasted mediocre and was barely even warm. The atmosphere was dead. Wouldn’t recommend you come here and waste your money.

The sides are never nice. Just tried the cheesy bites for the first time, they were all squashed and soggy. The cookies were super floppy even they taste nice

Staff can’t understand English. Messed up my order.

The food was well served and staff where super friendly recommend

The food is as expected from a subway, they actually had meatballs! The drinks selection was lacking compared to other close by Subways. The manager seemed to push promotions and meal deals a little too much which irks me personally but he was friendly. If I want a promo or meal deal, I would have asked for it. Atmosphere was chill. Its tucked away from the high street so it was quite quiet which is always a good thing. Would go again

Needs to work on customer service.

Not great. Didn't open on time and not good customer service. Needs updating. Toilet bin hadn't been emptied

Meal deal says clearly £6.89 and he charged me £7.89 each and added extra for literally everything. I had 10% discount card he said he has added discount. I end it up paying £17 when I questioned him he was rude and refused to give my money back. Stay away

Fresh bread and fresh Vegetables you can't go wrong

Good food and great service. The only down point is its difficult to park there during the day.

Staff was usless and rude. Cross contaminated gluten free bread with normal bread. Prices have shot up is was best part of 20 quid for 2 sandwiches. Didnt really want cheese however i had it if i liked it or not. Would avoid this branch the fella on didnt have a clue and was more bussy talking to his mate than he was serving us.

They guy working there is the absolute sweetest!!! He is always so kind, funny and with amazing customer service!!! We always feel x10better ordering when we see him there!

It was okay, I had a chicken bacon and cheese toasted and usually it’s okay however this time it was just dry there was hardly any cheese put in, I had to physically check they had put cheese in. My partner had the meatball Mariana and was happy.

Awful service... has been cold and i went there for one hot chocolat. it supposed to be nice and it was just water and a bit milk . The managger super rud said he couldn't change it . What a bad experience for a day so cold DONT RECOMMENDED

Avoid rang smelly gone of food !!! Hygiene from what I observed was a disgrace, needs shutting down permanently

Tasty and fresh sandwiches. Great deals with the subway club every week.

Absolutely awful branch. Do not go here unless you want the wrong order, squashed to within an inch of its life, portions the size of ww2 rations (even if you pay for extra), slices of onion the size of dinner plates and disgustingly rude staff. Given them a chance several times over the years and always disappointed. Never visiting again and can not stress enough not to go here. Bad in store service, even worse delivery and not worth £1 let alone the £13 something they actually charge you.

DREADFUL! Avoid this subway at all costs! Experienced the rudest staff members and manager. Was shouted at when picked the wrong drink and given rude looks when I made my order. Wrote in feedback to subway and the manager I can assume offered me a free drink IF I BUY A ANOTHER SUB?! Why would I want to come into this store anymore and give them anymore of my money! No way of getting through to customer service been trying for weeks. Very frustrated customer and would like some answers!!!!!

Absolutely vile they charged me for the customers food who was behind me and refused to refund my my money.! Absolute con artists and they made the man behind pay for it also! All they said was we can make u another sandwich I don't want another sandwich I want my money back!!!

You will be consistently overcharged if you come here. This has been my experience after frequenting this place consistently for three years. I return because my son likes Subway sandwiches and because I worked at Subway in uni so have a fond memory of the brand. NO other reasons. I can confirm this Subway is inconsistent with the American brand as I know it and have loved it through my lifetime.

Overcharged, missing items from order, sandwich fillings were not correct. Awful

Went in for a tuna sub with cucumber and sweet corn, got overpriced, the man behind the counter took a while to make the sandwich and didn’t even wear gloves, I know covid restrictions are lifting but it’s basic hygiene to wear gloves when handling people’s food, i dont think I want to come back to this subway, it’s hit or miss with subways in the uk and this ones definitely a miss.

Seem to have made a SLIGHT improvement on delivery times however this is now the second time in a row they got my order wrong and did not read the comments to the restaurant section properly. I always get told “we will look after you next time” but never do get any discount for me and this time I spent nearly 50 pounds on my order. Such a shame as not getting the filling you want in a place that prides on customisation can ruin a perfectly good sandwich!

Over charged at the counter , by the owner .. wouldn't go back now out of principle.. watch out for these ..

Food is ok but the costumers service from the manager(Maybe he is the owner)is disappointed and disrespectful. BTW Be careful the India guy (I reckon he must be manger or owner )often over change your meal if you don’t know how much it should be cost. It happen to me twice .So ridiculous!

Have ordered twice and its been OK ish, Past few weeks. Tried a 3rd time, no one speaks or understands English easily . They now don't deliver to my place ( 2miles away) unless I pay £8 And it was £27, for 2 6 Inch meal deals! Hung up in the end as it was shocking customer service.

Order from just eat took over an hour and half to deliver. I chose subway expecting speed and usually I get it done however this specific restaurant let me down. Do not order.

Didn't seem quite with it, although the subs tasted good. Couple of people not wearing masks - delivery driver and staff member, although I could appreciate his glasses would steam up, but could at least cover his mouth.

Good sized branch of the sandwich chain, with tables and chairs for eating in, or there is always the option to take away. Subway offers a wide range of breads, fillings and sauces- including plenty of salad items and veggie/vegan options. Perfect for a quick bite to eat if you are busy. If you don't want a sub they do wraps and salads too, plus crisps, cookies and drinks. They are available to order for delivery on many apps :)

Top service as always. The kids first choice!

I ordered 1 tuna salad with a cup of hot chocolate. The owner did not know the price when asked. £10 for a tuna salad. And the hot chocolate was salty with a chunk of chocolate at the bottom, even after stirring it was still salty. Never going there again!!!

Shocking experience I had to wait 10 minutes to get serve whilst the person that was meant to be working on the phone with his boss ordering products as he informed me with no good customer service at all! I got really impatient and all he was doing was to tell me keep quite whilst the boss was on the phone.... disgraceful, I will never go back here again!

45 minutes late delivery. Cold. Missing drinks. Restaurant said they would issue refund but haven't. Just eat saying they can't do anything because the restaurant hasn't marked the job as complete.

They’ve got enrolled in “Eat Out to Help Out” programme, yet no one bothers to inform you when it comes to pay that you are entitled to get a 50% discount. No even apology when you challenge the staff after being overcharged. There is one tanned, tall guy who is the rudest, laziest, and the most useless person, who should never be employed in any customer services. And that is based on many occasions experience!

The tuna sub and the salad had about a teaspoon of tuna each. The order was missing my drink, one order of hash browns and a cookie. The whole order was wrong and when the food was collected they were very rude to us. When I called them and told them the order was incorrect they were rude and sarcastic, and said at the most we could have a free cookie extra. Do not order from here unless you enjoy hunger, disappointment and awful customer service.

Lovely staff, quick service and clean environment. In this COVID19 pandemic, this store is doing their best to serve their customers. Manager is always happy and cracking jokes! What a lad

Asked for two meats with cheese.was given only two pieces of each for a foot long and a sprinkling of cheese. Staff was on there phones, Coughing directly over the food barely any veg given. The WORST customer experience...

It was very fast service with a clean dining area

Myself and my partner were served by the rudest manager I have ever met. I had a voucher for a salad which stated "any salad and a dispensed drink" expecting (like normal) to be able to select my salad and toppings I was horrified when the manager slapped tiny amounts of everything on this salad. It was only a half full tub. It had chillies and olives and loads of things I didnt want on my salad. I was then old to get "get a water from the fridge" sorry - I actually would like a dispensed drink. Whether I had a voucher or not. I go to subway because I pick what I have on my salad. I have never had such bad service at a subway.

Friendly staff But find it pricey when you take two kids

Food was ok, staff was polite and curtious,

A nice place, with a good menu and a place to sit and eat

It's an amazing sandwich shop, they got some amazing and friendly staff, they provide an excellent service.

food is good as always, vouchers presented but not accepted.

Tasty,affordable and overall amazing employees. The sandwiches are freshly made with a selection of bread and fillings. So delicious!!!

Worst selection of any Subway I've been in, pretty much down to one type of bread even before the lunch trade is over. Very abrupt staff.

Rude manager, if you dont like your job get another one! Everytime I've been in this store there has been an issue with him, never any problems in any other subway store. Also extremely stingy on salad (and never been told to select only 3 salad items before) and never participates in any deal. This store is all about the money not the customer.

Personale cordiale, locale discretamente pulito. Buon cibo

Very friendly staff who always have a smile and make funny jokes. One of the workers even slipped me a free cookie and drink because I kept coming back. What a G.Unfortunately my meal was ruined by a group of kids how came in very loudly and weren’t even asked to be quite

Polite , professional, no extra charges on breakfast deal. Keep it good job ;)

There's sandwiches, buns and sausage rolls and stuff. You can buy them and eat in if you want to or you can even take them home to eat. You could dance around South Street throwing bread at birds claiming to be the reincarnation of St Francis of Assisi and see if the police come to take you away.

Food was good but no tables were clean

Great food, clean and bright .good and hard working staff

The guy in subway bishops stortford is so stingy if I wanted a sandwich of vegetables I would of made it myself. Very poor you are better investing your money in papa John's get much more for your money! If subway is a franchise then this guy is out to make as much £ for little food as he can !

I think all subways suffer from the same issues but this one is just worse.

Good food and a quiet ambience at night

rude and slow staff, the place is always hot too! also stop running out of pepsi thx

Staff don't know what to do, and also have no clue about prices.

Fast and good for a sandwich lunch

Always queues in here but lovely subs, very tasty

Love the food and the prices are cheap for what you get !

My favourite Subway! People often think with chains every store is the same. Not the case at all. This one in Stortford is top for me for a few reasons: 1) They have the full selection of food always and never tell me they have run out of anything etc. 2) The staff are fantastic. This place gets absolutely packed out but they get through the queue quickly and you get a really warm welcome no matter how busy. The manager Daniel is a really top guy and does a fantastic job. You will also often meet the owner in store, lovely guy who is clearly very proud and passionate about his store. Service is flawless. 3) All the times I have been there, including after the school kid rush our I don't think I have ever seen even a wrapper on the floor. The place is so clean and tidy. Really great location and will always make this one my first call when I want a sandwich!

Good food. Friendly staff but the price seems to change depending on who serves. Same meal can have £4 price difference

Doesn't participate in national subway deals. Big disappointment, seems like cheap management. Off the beaten path. Good food but not much seating space

Very relaxing and comfortable eating place and friendly atmosphere love to go again

The staff at this subway do not put any care into the way they make your sub, they also all seem to be very experienced with the different types of subs that are available. Any experienced subway goer will be disappointed.

It is a subway, decent sandwiches at a decent price. Nice for a quick bite to eat.

Food good but always looks grubby and could do with a clean more than just at closing!

Eat fresh! Prompt service and an uncomplicated menu