Subway in Monmouthshire

Couldn’t leave a review on the cancelled order so had to do it on this one and hope I get an answer. Order never arrived, waited an hour and said it was cancelled even though the driver was on his way, rang the restaurant three times and no one answered. Disappointed as we order from this subway regularly.

Really tasty with just the right amount of everything that I asked for. I really enjoyed my order.

We ordered numerous sandwiches from subway. All sandwiches were wrong including a gluten free one which my brother was unable to eat due to health reason. Collection was due at 13:20 and I arrived at 13:15 however did not got served until 13:53 and then she had to remake them. However when we got home sandwhiches were still incorrect including One sandwich had the wrong bread and another was missing toppings . Please refund the full order

Kept moving delivery time back but was on time when it stopped changing.

Awful customer service, I went into this shop and you have pleasant greeting, you could of the atmosphere in there, the lady serving was huffing and puffing, and wasn’t enjoying her job by the looks and the young lad messed my order up, did offer to redo but I said no out of embarrassment for the experience cost of a roll you’d think they at least get what you offered, I like subway but will not be returning back to this one sorry! Very disappointing

Ordered from this shop. Mainly for the footlong cookie and ordered 2 sandwiches alongside it. Cookie never turned up. Annoying as the cookie was the main thing we wanted

Excellent service, great security idea, very friendly delivery. Great service.

Correct item received which is better than Malpas

The resturant took no notice of the notes when asking to change the sauce on the sub

Great food from Subway, really tasty. Friendly driver.

Food was really good. Tried some new items and they are as enjoyable as all the other items I have had. Well worth the money

subways was soggy from how they've been cocked then waited so long to have the food

Ordered two foot long subs , sent two six inch. No mayo or tomato either! Terrible service

Quick but didn't add everything I asked for

no cheese on the nachos, no caramel sauce for the churroand the delivery was late

Ordered a meal deal, only had my sub delivered, drink, crisps and cookie were missing.

The driver should not be allowed to deliver food, he went to the wrong place and then expected me to take the food over a fence. I admit he phoned but when I told him how to get to our place his attitude was well you are here now. Not at all impress.

ORDER NEVER TURNED UP AFTWR WAITING JUST SHY OF TWO HOURS!!!!!!????!??????

When we received our order, the seal of the bag was broken and the sticker advised not to consume food in that case, we tried to call the store for reassurance but got no answer. Opening the bag, we noticed our order was missing several items, including all the sides from our meal deal plus a dip. The sub itself was also prepared incorrectly as I paid for extra cheese and there was no cheese at all. I didn’t receive the compensation I felt was appropriate via this app and feel very disappointed.

Ordered a chicken tikka salad and it came without the chicken tikka! Was not impressed at all

I ordered a salad, crisps, cookie and drink. Food was fine but I wouldn’t have ordered it if I’d of known it would be over an hour before it being delivered.

food was cold and dry all went in the bin

Cheese bites are rather spicy and hot should put on write up for the dish as

dellivey driver very polite and food excellent

no sauce and wrong chicken asked normal chicken in one meal gave me two chicken tikkas not happy has my wife won’t eat chicken tikka she wanted normal chicken plus no sauce on hers either soo overall she did not eat hers

As always the food ordered is always made as requested tastes lovely

I am so fed up of ordering food and not getting what I've asked for. I'm a good customer who spends alot of money and this continually happens and my last order didn't even turn up yet it said delivered on just eat. Not ordering from you again.

Disappointed hardly any meat and little filling

Food tasteless, wrong items in subs and footlong not even cut. Looked like it was just chucked in.

doritos delivered not the 2 orders of chilli heatwave nachos

As per usual the food that is delivered is fresh, full of taste, and enjoyable.

driver very polite and cheerfull and food excellent

Cheesy BMT was overfilled with sauce along with a shockingly sparse amount of cheese and bacon... Most certainly not worth the money! What's more only half of the sub roll was cut in half which was the only side that had any filling inside... Very disappointed

Sandwiches came quick, hot and very filled, no mistakes either. Very happy. First time ordering from this store.

the delivery driver!!!! has stolen our food!!!! he handed small bag to my daughter and basically ran down the road!

really tasty well made sandwiches. not had subway in ages

The sandwich was falling apart when opened, the salad had near to none meat in it and the cheese bites were stone cold. Not impressed

There was no chicken in the chicken salad!!

The nachos don’t have hardly any cheese there’s no sauce my drink has gone all over my sub so now that’s not edible I’m livid. And they even added sauce to my sub wich I didn’t want

Delivery time was amazing as usual. The Philly Steak sub and the Garlic Cheese Steak sub both had wrong breads, should have been Hearty Italian but were just normal long bread rolls. Not sure if they had run out of the requested bread or not so short of the other ingredients being very nice and tasted fresh the bread was very bland and quite dry.

female driver very polite and food excellent

I didn’t get my Dr Pepper! so can that be substituted off my next order please.

Your quality is nice but our subway came not hot. We don't like the taste.

There is no salad in the sandwich!

nice quality, fast delivery, driver was polite.

I always orders from here but this time they have come freezing cold

I ordered a bmt footlong toasted it has came freezing cold

Miss the old staff they were friendly and talkative. Still great subs though!

Can’t fault anything, food was warm and no missing items. Delivery was quick!

Cold food with items missing from the order.

Lovely food although it was a bit cold on arrival

The food was great, the staff were super friendly

Paid for two lots of 9 hash browns only received 6

Why can the complete order never arrive?

How can you miss half the order? The Pizziola wasn’t there.

Disgusting worker. An woman with white glass working like lazy cow. I have never seen such lazy worker. I wouldn't recommend anyone. Not even 1 star ✨️

Great service and very clean shop

Always a warm welcome by the staff & owner. Food is spot on every time, best place to eat on Caerleon road

Aways a pleasure, never disappoints and the steak and cheese melt is the best around

3 of the 4 orders were wrong. Food was slapped together and looked disgusting. I'd rather go hungry... Which we did.

There was next to no filling of chicken or steak in either sub and there was no cheese in there whatsoever and it wasn't toasted and bread was stale.

Drive was very rude I ask him to come to the back door and he told me no so I have to walk to him to get my food

Didn’t get my two cookies tho 😂

Missing items only revived one of my meal deals when ordered and paid for two

Despite requesting no cheese the order was received with cheese on it - I have a dairy intolerance and so cannot eat this ……

This experience, was not very good. the man that served me touched the bin!! with the same gloves, he went to prepare my sandwich with. Felt very uncomfortable and awkward.

driver phoned for my address before delivery very pleasant and chatty when he arrived

They didn’t include everything in order

Bread was very over cooked and dry. Chicken nachos cold

U owe me half my food drink cookie and dorito snack bowl i want a full refund asap

driver very polite food good as usual thanks for updates on driver situations

After a terrible visit to Spitty branch it was lovely to have a proper experience with great service and great food. The 2 ladies that serves us were polite, friendly and happy with my order (despite my order often being frustrating as I am really picky) lol

The Doritos and the Pepsi were wrong. I asked

Hostile environment, toilet closed off and we weren’t even able to sit down as they said the seating area was closed but we couldn’t see why. Not good

met a nice polite driver as always and food really good

Food was cold and the food the bag came in was damaged and got the sandwiches completely wrong disgusted by this

Verry friendly driver our order came on time

Food time kept being updated to a later time once ordered.

Food has not been delivered to my address

Wrong drink. Nachos cold with minimal cheese. Cremated garlic cheese bread with no cheese. No extra cheese in sandwich. Poor quality.

Fantastic driver, hopefully delivers to me again soon.

foods missing/substituted with things i can't eat

I'm very disappointed as its not cheap when you order for a family of 4, and everytime I always have stale Rock hard bread and my daughters was not toasted when i asked for it,when I try to ring they never answer and when i inform justeat they never do anything about it so from now on il be driving to pick it up as my kids love subway or il try a different store

got wrong flavoured crisps and subs not labelled so unable to tell which one is gluten free

Put cheese in wrong sub which I have an allergy to so couldn’t eat

driver very cheerful and chatty food always excellent

Was missing the foot long that we ordered, tried to call shop direct but no answer after numerous attempts, had to try to get refund via just eat. We only ordered 3 things, not sure how they missed main item

Tried some different dishes today and am highly impressed with the quality and texture they were tasty and I will definitely be using them again. Well worth the money

Didn’t bring my nachos that I paid for

amazing food, left a note i was pregnant was was craving gerkins and they gave me a pot labelled ‘congrats and good luck’ best subway in newport!

driver very pleasant and food excellent

I ordered a Chicken Tikka salad but the salad came with no chicken in it AT ALL and a very tiny amount of salad in the box instead. In addition in my sub meal I paid extra to get nachos and they weren't in the bag either, neither was the cookie I ordered. I've never had issues with this restaurant, this is the very first time and I'm quite disappointed...

Food was fine but I didn’t get the drink I ordered

Always money well spent. Helps with my Diabetes.

the nachos all had jalapeños on when this was not asked for there was no sauce and no cheese on the nachos like we asked for they look dry

most things missing from my order and a bite taken out of my cookies!

Excellent service arrived on time thanks

Really not the best subway around, I have been to better subway stores. Very impatient staff! Very poorly presented sub. Very disappointed, not rushing to go back.

I told them how i wanted my sub. They delivered and together we created art!

Ordered 2 meal deals, one meatball marinara and one tuna. Both missing crisps and drinks. The meatball sub didnt have meatballs, it came with steak instead. Either they misread the order or tried to substitute a different meat without notifying the customer first. Either way, they completely messed up a meal deal. Order arrived really quickly but everything was stone cold. Hash browns and chicken bites soggy. Do not reccomend.