Subway in Northampton

I don’t like to complain! I have experienced the slowest customer service ever!! staff seems to be very nice and respectful. Whoever is the manager needs to put more staff here!!

Thank you so much Faisal. Execellent customer service and interaction, unlike the Kingsthorpe branch very passive and rude staff… will definitely make this my spot… Thank you again x

I've been here a few times and the place looks really nice :) You can use these screens that they've added and they are easy to use for ordering food. The staff are very polite and food doesn't take too long at all. Would recommend coming here for a simple lunch or meal

Sandwichs were tasty as expected

Best staff and fresh food. Highly recommend

A dull lifeless branch (it has been "temporarily" closed about 3/4 months now) not the cheapest branch either.

Most of the staff is incredible, Jane is the reason we come in, she is The kindest and funniest worker ever to be in subway. Young girl with the reddish hair is very rude, doesn’t even say hello and is nasty to her coworkers even infront of customers! She was being so cruel to one of the lads that I had to say something, when she’s on shift it ruins the whole atmosphere, the manager needs to make sure her staff are got to serving customers, Izzy didn’t even smile and stared at me with a nasty expression the whole time I was eating. Jane needs more credit, incredible woman with a heart of gold.

I don’t like to do complaints on here but my experience was shocking on two occasions. The first is forgettable but it was during covid when a woman sneezed on her glove and kept serving anyway which was shocking. Today I walked in an a lady serving was being overly rude she was throwing lettuce back aggressively and when she called the next customer and went to the meat section she didn’t change her gloves even though you have to. She carried on serving and even though she just touched meat she carried on serving salad with the same customer. She was rude and when she called the customer over she said hurry up while waving her hand clockwise

Had to pay a tenner for a sub that should've been free through the app because they hadn't updated their system or something

We ordered two sandwich plates for a birthday party! Sandwiches are amazing, prepared on time. The staffs at the store are amazing, very helpful and kind. Thanks for your help! Highly recommended place.

I love Subway so am rather biased. Some people say it's bad for you but haters gonna hate. If I have a foot long I'm a happy bunny.

Great service, lovely and helpful staff. Would definitely go again because they were so nice.

Small and quaint. But nice. Subway is never not good.

Awesome service, amazing food!! The teriyaki is so full of flavour

They've probably fixed the internet issues now. Cash only when I went. Staff were great

Very friendly staff and maintained good hygiene while preparing the orders.

Quick service, friendly, polite staff

I walked in and said hello, and the man in his 20s didn't even acknowledge and greet us and just ignored my hello. I was patiently waiting for him to finish some Deliveroo orders. He seemed very unwelcoming and rude. I asked for the vegan meatball marinara. He said he needs to check if he has any, and so he checked and proceeded to serve me the vegan meatballs. At this point, he did not say he ran out of any. He then put regular cheese on the sub without asking me if I wanted vegan cheese. I was not too bothered with it, so I just let him continue. It wasn't until we got to the salad part that I noticed there wasn't any marinara on the bread itself. So I asked him why there isn't any marinara (sauce) in it. He said there isn't any left, but he didn't tell me that before, so he was going to serve me dry meatballs in a sub. I told him he has wasted my time and just left. I went to the Subway on Fish St instead, who were more welcoming. None of this was okay, from the rude welcome to the everything else.

Good food and fast efficient service

Wonderful place at Towncenter with variety of Sub's that are nice to eat

Food was good better if did mocha and the food was cheaper other than that good staff clean tables they wore mask and gloves

Fast polite service clean shop and a sandwich to your taste what's not to like

Good fast food place. Good price for the food.

The food was great and the staff were very friendly I strongly recommend

Helpful staff and tasty Tuna Melt

Just like any other fast food, i like subway specifically because the food looks like a nornal sandwich you would have home but a VIP one :)). still unhealthy but it gives me the idea that is not thay bad compared to a hamburger at mac or something. What i hate a lot is the smell that you will find in most subways and the heat. other than that is decent

Spent close to £10! I don't usually get subway, made it perfectly clear that I didn't have my mobile nor my subway card on me. Repeatedly said I wanted to redeem my points at a later date. Receipt did not have an I.O.U on it??? Neglected to add it??? That's £10+ in points wasted. Put way too much garlic spread in my sub that it made the sub difficult to hold. The sub basically fell apart in the wrapping and when I was trying to pick it up. Took twenty minutes to make, when there was only one person in front of me. Took a really long time to find additional garlic spread (and didn't even use it in my sub...

The bread feels so much lighter and everything falls apart before you start eating the sub...... It's annoying, it was so much better before.

“Arturs” or whatever his name is can’t remember fully. Worked 07/11/2019 at lunch. He was amazing and an Incredibly stand up guy. He’s worth more than making sandwiches. HE NEEDS TO BE HIGHER IN THE BUSSINESS! He knows what’s good for the bussiness andwhat isn’t. Look out for this guy because he’s only going up from here. Happy birthday mate. Sound

This does not go for all subways. But the service was poor and the restaurant was poorly cleaned

Food was alright but presented much messier than it should've been, wait time was moderate

Was asked by the only staff what I wanted he was pleasant but when I told him that a fly had just landed in the lettuce and then told him there was lots of flies got ignored paid for my sub then found the nearest bin

There was a woman shouting staff did nothing. I had trouble hearing staff taking my order. I a wheelchair user I wasnt offered any help from staff with getting my drink/straw or opening the door. Foods was good serve hasnt changed won't be going there again!!

Absolutely disgusting food, rude staff and manager that doesn't give a ....will never go there again.

The most rude staff in any business. Wanted to complain to manager and they both started talking in a different language and laughing at my complaint. Worst subway I've been in, food was disgusting and staff were dirty. Never again

Vegetarian pattie option tastes the way I would imagine mouldy carpet to taste.

Subway's a subway - they make perfect sandwiches

Great food , lovely customer service

Well to start, I ordered some hash brows last week and they came cold aswell as my friends. I had them re heated. This time I come in for a mega melt and after a few bites into the center it’s cold (fridge cold) took back and she reheated it and burned the bread. She mad another one and after one bite it was cold so took it back and the attitude stared from her, I told her to feel the egg inside, it was too cold to have gone cold from hot. She said it was hot 5 mins ago when I gave it you! Which it wasn’t. Either she doesn’t know what settings to use on the grill or it’s broken. Half heated food can cause illness. Never again. Had my money back. This place is a s**t hole just like the town it’s in

Good food. But a little tight on salad... if only having sweet corn and onion in a sub please put more than 2 strands of onion in it

Great, fast service, fantastic selection of sandwich fillings. There isn't much seating available though, unfortunately.

This subway is not the best, the staff don't understand English that good plus I ordered a roll here last week to find a bug in my salad I complained and they gave me a new roll. Wouldn't eat here again

wasn't good customer service and the tables were dirty z

The store doesn't deserve a star ordered a coffee to recive half of cup and when I complained the staff whew rude and their was no manager of supervisor to complain to. When asked for a refund they refused.

New staff unsupervised. I ordered veg paty and she didn't warm veg paty first. I had to ask her. It's not fault of new comerbut I believe it's fault of the person who was supposed to be supervised them. Disappointed

Seems to always be out of alot of the selections

Dont have gluten free bread and not much vegan as salad with no protein is no much filling would do good with e.g.some soya products or so

Good place to eat. Much better than burgers.

Fast food but, slow at lunch/break times. Its too small. Venders dont work. Staff too busy to care.

To small don't go at 12.30 but OK

Cheap food and isn't horrible, the coffee is quite nice.

Normally fast and friendly staff.

I go here often when I'm in Northampton... There are two stores to my knowledge and the reason why I go to this one... It's the closest when I find myself wanting a sandwich. Consistency is good sometimes I get a dud but its rare (1 in 20 visits).

It's a busy Subways, general Subway quality but have had a broken drinks machine for over a month. It manages to stay open due to the great proximity to the bus station, but there are 3 better Subways in walking distance.

Quick sub, nice friendly staff, what else can you say, it's Subway!

Stupidly slow service and the employees acted as though they didn't want us there. The staff were very unfriendly and the que just became bigger and bigger. The subway sandwich was OK though.

Non male, panini buoni e staff cortese. Locale proprio piccolo però, e con pochi posti a sedere.

Me and my pet platypus went in trying to catch a train to London for the annual platypus convention. Guy behind the counter then told me that there weren't any trains available at that time. Why bother keeping the subway open if none of your trains are working? At least make a public announcement or something so people can plan ahead. Turned up a day late for the convention and my platypus missed his beauty session!

I went into there with the expectation of being able to have my usual sliced beef sandwich and was unfortunately told I couldn't have it as they don't do it anymore. I said to the man I had one a couple of weeks ago. He said "Tell me where it says beef" pointing to the large menu display above him. It clearly said Beef. He said 'this one' going through every single option on the board APART from where it clearly said beef. There was even beef slices available in the trays which I then pointed to only be told it wasn't beef, and you were only allowed that if you had slices of turkey and chicken.

the food was great and the people. they are very kind and friendly