Subway in Dudley

Customer service is shocking. Spoke to a lady on the phone and asked where my order was I had been waiting an hour with no update. Had no answers and she kept cutting me off when I was asking her why I had no updates. Poor customer service she needs to work on her people service!!

Loved it, would recommend to buy from here everything perfect, even left a comment which they answered to!

Fab food as always. Thank you. 🤩

Always great food. Salads are delicious and filling. Thank you. 🤩

Fantastic food and great service from the team. Thank you. 🙏

Food was cold, food took ages to be delivered

The sub had jalapenos which I didn't order, two churros came with no caramel sauce and my order wasn't being updated.

Always great food and delivered on time.

Absolutely abysmal service and delivery. Avoid ordering from here at all costs unless you want to wait over 2 hours for a sandwich

Haven’t ordered from here before, great value for money and really enjoyed the food

Always great food! Thanks again. 😊

Food was cold , arrived very late , restaurant doesn’t like to answer the phone. Order from a different subway

Always great food! Thank you 🙏

Always great food. Highly recommend.

Amazing food and excellent service

order was very late, and tracking was totally inoperative

took ages to get here. terrible communication- didn’t answer the phone nor provided updates on when food would arrive

Delivery time very slow and coke cherry never came either. Wrong bread on sandwich too

Speedy and delicious food as always. Thank you.

Super reliable, tastes perfect and exactly what you expect. Always great service from these guys.

Over 30 minutes later than latest estimated time. Not good enough.

Perfect delivery every single time.

Excellent quality and speedy delivery, as usual. Will definitely be ordering again.

Great delivery as always! Thank you.

best sub I have ever had was fresh and so full driver was lovely as well came dead quick

Absolutely shocking! Never again!

Always great food and excellent service 👍

A sliver of bacon. Ffs worse portion ive ever had. Surely this is a Franchise because I can't see Subway putting up with this. Has put me off using SUBWAY

I was given someone else’s order it wasn’t what I ordered will not be ordering from here again.

Wrong Cookies and food was cold

I’m really angry. The delivery is taking ages and I’m really unimpressed with this service . Wont be ordering from here again

Always great food! Have used multiple times before. Delicious food and great service as always 👍

I can’t say I am too impressed to be honest. The nachos were burnt and had barely any toppings on at all. They were thrown away. The subs were lovely just disappointed in the nachos.

Food late, cold. No apology. Ordered again today and exactly the same thing has happened. I fail to understand why this is accepted as the way this store operates. would recommend ordering from anywhere else.

waited over an hour tried to call restraunt multiple times, no answer food didn't turn up at all. shocking, this was after ordering from lye brank earlier and waiting an hour for the order to be canceled. subway, not just one all of them are shocking.

My order was late and then when it came it was cold didn’t even get an apology tried to phone to see where my order was 4 times no answer.

I still haven’t revived my food

After some confusion, communication direct with Subway, they sent the order back out and delivered the order. Having a chat to the delivery driver we isolated the issue and both parties involved learnt a lesson

Excellent service fast and polite driver. Sandwich came hot and tasty. Great job all round.

Took an hour after ordering to arrive, and when it arrived it was cold. The sub didn't taste nice, and the churro was cold and doughy. Was disappointed.

the only thing I think needs to be looked at, is the fact that my sub fell apart too easily.

Turned up cold would like to eat the hot food I ordered when it’s hot and way past estimated delivery time, always the case with subway

It took 1 hr and 45 minutes to arrive. The app said it had been delivered. I called the restaurant and they said driver was stuck in traffic. will not be ordering from here again.

Wouldn't even give it 1 star. First of all, they will keep telling you your order is delayed when, in fact, they won't be delivering it. Then, if you try to contact the store directly, they will just let the phone ring out. Customer service is none existent.

really poor delivery food wasn't warm or hot when arrived, tried calling shop several times no answer had had phone put down on one of the calls after 2 rings.

My order stated delivered and it didn’t turn up at all. I tried to call the restaurant atleast 15 times and there was no pick up. Appalled by the service here

Rang multiple times . Man on phone was rude. He said he would call me back once he had spoke to delivery guy to let me know time of arrival and hasn’t called back. Ordered over 2 hours ago now. They are now not answering the phone . I want a refund . Nearly 30 pound I spent there and they can’t even return a phone call . Disgusting how it’s their mistake and can’t even call me back or answer the phone to let me know what’s going on . Order still hasn’t arrived still waiting. I want a refund.

More order still hasn’t arrived, I phoned the restaurant 14 times with no answer. This is disgusting service and I want someone to get in contact with me

Order never arrived and the restaurant wouldn’t answer the phone even though someone was there because the phone would be engaged at times. Terrible service

If you going to provide food, give proper portions instead if scrimping. Just becuase we have had food delivered, doesn't mean we are a different clientel

food was very fresh and early delivery. thank you guys at subway crown lane

Food was also left in porch with no door knock/doorbell alert.

excellent food delivery experience.

Food was freezing cold when it arrived

Over 45 minutes late, food did arrive in the end after several phone calls, mostly unanswered, finally got a person told it had been delivered, No it hadn't, oh it's on the way,. what arrived was sad and cold, the food doesn't come in insulated bags, or transported in a large insulated bag, everything was cold, the submelts at the bottom of the bag were smooshed up, The dogs liked it. First and last order from here, waste of time and money, There's much better elsewhere.

Absolute crap. From the food to the service, these guys could not care less. They take your money and run. I've never known a subway like it

I've not had my food! I've been trying to calm you and restaurant to find out where it is!

Food was late and everything was stone cold, couldn’t even tell that the hot food had been cooked/heated

0 star food was not delivered and was canceled without notice, now im trying to chase my money back

not received food called restaurant 3 times and had nothing waste of time and money

The food was poor, the 6 inch sandwich was the wrong bread, the food was all cold and the waffles were inedible due to being cold and chewy.

Great food and timely delivery

Poor quantity and no utensil provided to eat the salad

my order hasnt been delivered restaurent hasnt bothered to update me and they wont pick up phone disgusting service

items missing out of salad boxes

Delivery time was amazing thanks you

Food was cold when it came went in the bin

I ordered 1 footlong and 2 6" sub deals. received 3x 6" subs. contacted just eat for account credit for the £2 difference of what each deal costs. Supplied photos of the 3x 6" boxes and apparently I'm not entitled to the £2 credit I was overcharged by due to the order error because the food was still consumable..... Make it make sense.

Good customer service. Would becoming coming to this shop again.

Very friendly delivery driver - fast service

Very disappointed with service received ordered a chicken tikka salad with NO jalapeños as I am unable to tolerate anything spicy. Guess what delivered WITH. Tried multiple times to get through to store no reply will definitely NOT be ordering from here. If the store wants to get in touch I have photos

The food was cold and no where near as plentiful as a self order in store. Shan’t be ordering from here again .

Thanks again for a superb delivery from subway crown centre lovely fresh ingredients in great subs thanks

My estimated delivery time increased by 20 minutes after already waiting an hour for my order. When I rang the store I explained the issue and was met with excuses and to be told that they're too busy, they've got orders to do and THEY DELIBERATELY HUNG UP ON ME! Never have I been presented with such disrespectful service. Maybe this is the reason 3.3 stars is an appropriate scoring. I wonder whether the companies values align with that particular employee?

I've just phoned subway 2 twice l to see where my order is as it told me the my food was delivered only to be told that they didn't know that I order they should make sure that the machines are in working order

Lovely subs from the crown centre subway always, very pleased with the lovely service and food and delivery great team

Great fresh subs from the crown centre team, thanks

Driver set order as delivered when food hadn’t arrived. Tried to call restaurant numerous times no answer. Gave up and requested refund. Driver turned up 25 minutes later with the food. Rejected it.

It was over an hour late, I phoned 4 times with no response

Did not deliver the order at all!

Was delayed then said it was delivered when it wasn’t

Didnt deliver food dont ansa fone dont order from here

Not happy as still waiting for our order to be delivered. We have been waiting an hour & a half. Unable to get through via phone to ask where it is.

Great service as usual from Subway Stourbridge lovely subs and great service and delivery thanks

Shocking. In transit for over an hour, constantly delayed and arrived freezing cold. Refund please

Food was 40 mins late and stone cold.

Food that was meant to be hot is cold freezing cold so I want my money back the delivery driver didn’t even appolagise and the footlong was thrown together and not even cut in half

Food great the delivery terrible

Couldn’t even select how late the meal was. Food arrived cold. Cheese was unmelted so obviously hadn’t even gone to be toasted. No apology on delivery. Driver left it in front of my door. Luckily I have a ring doorbell. No knock. I tried to phone the subway after an hour and there was no answer. 4 times no answer in 30 minutes. Disgusting service. Disgusting sandwich. Staff should be ashamed.

Love ordering food from subway Crown centre, such a good selection of subs and drinks and sweet treats, thanks for the additional cookie. And great delivery.

Always really good food and very friendly, polite delivery driver.

Love ordering subs from the crown centre subway, all subs are packaged with care and the food always tastes great and delivery spot on from the team thanks.

Was being served then bloke behind counter walked off wile I was talking to him about my order and answered his phone talked on phone for a wile after he finished talking then sorted my order no apologies or anything food was cold when got it won't be going back

spicy sauce was a bit of a surprise as it didn't say it came with the submelt that I ordered but thanks

very good service thank you 😊

Kept getting delayed and then never even arrived at all! Plus they NEVER answered the phone. Over 2 hours I waited till I finally gave up! Absolutely disgusting 😡

14 pounds including delivery charge and you couldn’t be bothered to put napkins in with the sandwich so sloppy.

Lovely lunch from crown centre subway , delivery great and friendly thanks for a great service

Absolutely terrible service, I even asked for some money back and I was denied.

Absolutely disgusting experience and attitudes. First and last time I will place an order here. I placed my order at 12:38 to which the estimated delivery time was 13:05-13:20. Just eat told me it had been delivered and to ‘enjoy’ there was no sign. I requested a text response to see what time it would be delayed until and they said 13:40. Come 13:45 still nothing I request money back for the time I waited. They denied this requested due to ‘bad weather’ it is bone dry outside. Come 13:55 when t