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2.8

Based on 118 opinions finded in 3 websites

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Nº 737 in 866 in Dudley

CUSTOMERS TALK ABOUT DISHES WITH..sandwichsaladtuna

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I was given someone else’s order it wasn’t what I ordered will not be ordering from here again.

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Shannon . 2024-10-03

MORE AT Just Eat

Wrong Cookies and food was cold

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Bruce . 2024-09-28

MORE AT Just Eat

I’m really angry. The delivery is taking ages and I’m really unimpressed with this service . Wont be ordering from here again

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Savannah Elise . 2024-09-08

MORE AT Google

Always great food! Have used multiple times before. Delicious food and great service as always 👍

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Jonny . 2024-09-07

MORE AT Just Eat

I can’t say I am too impressed to be honest. The nachos were burnt and had barely any toppings on at all. They were thrown away. The subs were lovely just disappointed in the nachos.

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Mel . 2024-08-30

MORE AT Just Eat

Food late, cold. No apology. Ordered again today and exactly the same thing has happened. I fail to understand why this is accepted as the way this store operates. would recommend ordering from anywhere else.

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Thomas . 2024-08-17

MORE AT Just Eat

My order was late and then when it came it was cold didn’t even get an apology tried to phone to see where my order was 4 times no answer.

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Natasha . 2024-08-11

MORE AT Just Eat

waited over an hour tried to call restraunt multiple times, no answer food didn't turn up at all. shocking, this was after ordering from lye brank earlier and waiting an hour for the order to be canceled. subway, not just one all of them are shocking.

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Lee . 2024-08-11

MORE AT Just Eat

After some confusion, communication direct with Subway, they sent the order back out and delivered the order. Having a chat to the delivery driver we isolated the issue and both parties involved learnt a lesson

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Luke . 2024-08-07

MORE AT Just Eat

I still haven’t revived my food

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Megan . 2024-08-07

MORE AT Just Eat

Took an hour after ordering to arrive, and when it arrived it was cold. The sub didn't taste nice, and the churro was cold and doughy. Was disappointed.

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Lyndsey . 2024-08-05

MORE AT Just Eat

Excellent service fast and polite driver. Sandwich came hot and tasty. Great job all round.

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Simon . 2024-08-05

MORE AT Just Eat

the only thing I think needs to be looked at, is the fact that my sub fell apart too easily.

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Kerry-lee . 2024-08-02

MORE AT Just Eat

Turned up cold would like to eat the hot food I ordered when it’s hot and way past estimated delivery time, always the case with subway

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Elliot . 2024-07-31

MORE AT Just Eat

Wouldn't even give it 1 star. First of all, they will keep telling you your order is delayed when, in fact, they won't be delivering it. Then, if you try to contact the store directly, they will just let the phone ring out. Customer service is none existent.

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frank oliver . 2024-07-30

MORE AT Google

It took 1 hr and 45 minutes to arrive. The app said it had been delivered. I called the restaurant and they said driver was stuck in traffic. will not be ordering from here again.

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Megan . 2024-07-30

MORE AT Just Eat

Order never arrived and the restaurant wouldn’t answer the phone even though someone was there because the phone would be engaged at times. Terrible service

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Philippa . 2024-07-29

MORE AT Just Eat

More order still hasn’t arrived, I phoned the restaurant 14 times with no answer. This is disgusting service and I want someone to get in contact with me

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Matthew . 2024-07-29

MORE AT Just Eat

Rang multiple times . Man on phone was rude. He said he would call me back once he had spoke to delivery guy to let me know time of arrival and hasn’t called back. Ordered over 2 hours ago now. They are now not answering the phone . I want a refund . Nearly 30 pound I spent there and they can’t even return a phone call . Disgusting how it’s their mistake and can’t even call me back or answer the phone to let me know what’s going on . Order still hasn’t arrived still waiting. I want a refund.

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Matthew . 2024-07-29

MORE AT Just Eat

My order stated delivered and it didn’t turn up at all. I tried to call the restaurant atleast 15 times and there was no pick up. Appalled by the service here

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Sophie . 2024-07-29

MORE AT Just Eat

really poor delivery food wasn't warm or hot when arrived, tried calling shop several times no answer had had phone put down on one of the calls after 2 rings.

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Mark . 2024-07-29

MORE AT Just Eat

If you going to provide food, give proper portions instead if scrimping. Just becuase we have had food delivered, doesn't mean we are a different clientel

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Beckie Pearson . 2024-07-28

MORE AT Google

food was very fresh and early delivery. thank you guys at subway crown lane

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Manoj . 2024-07-21

MORE AT Just Eat

Food was also left in porch with no door knock/doorbell alert.

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sanah . 2024-07-16

MORE AT Just Eat

excellent food delivery experience.

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Manoj . 2024-07-15

MORE AT Just Eat

Food was freezing cold when it arrived

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Lily . 2024-07-07

MORE AT Just Eat

Over 45 minutes late, food did arrive in the end after several phone calls, mostly unanswered, finally got a person told it had been delivered, No it hadn't, oh it's on the way,. what arrived was sad and cold, the food doesn't come in insulated bags, or transported in a large insulated bag, everything was cold, the submelts at the bottom of the bag were smooshed up, The dogs liked it. First and last order from here, waste of time and money, There's much better elsewhere.

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kelly . 2024-07-02

MORE AT Just Eat

Absolute crap. From the food to the service, these guys could not care less. They take your money and run. I've never known a subway like it

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Stephen B . 2024-06-28

MORE AT TripAdvisor

I've not had my food! I've been trying to calm you and restaurant to find out where it is!

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Stephen . 2024-06-28

MORE AT Just Eat

Food was late and everything was stone cold, couldn’t even tell that the hot food had been cooked/heated

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Lily . 2024-06-27

MORE AT Just Eat

0 star food was not delivered and was canceled without notice, now im trying to chase my money back

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phill . 2024-06-19

MORE AT Just Eat

not received food called restaurant 3 times and had nothing waste of time and money

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Megan . 2024-06-18

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The food was poor, the 6 inch sandwich was the wrong bread, the food was all cold and the waffles were inedible due to being cold and chewy.

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Will . 2024-06-16

MORE AT Just Eat

Great food and timely delivery

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Rebecca . 2024-06-11

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Poor quantity and no utensil provided to eat the salad

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Paulette . 2024-06-10

MORE AT Just Eat

my order hasnt been delivered restaurent hasnt bothered to update me and they wont pick up phone disgusting service

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H . 2024-06-08

MORE AT Just Eat

items missing out of salad boxes

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Jess . 2024-05-29

MORE AT Just Eat

Delivery time was amazing thanks you

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Dave . 2024-05-27

MORE AT Just Eat

Food was cold when it came went in the bin

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Natalie . 2024-05-26

MORE AT Just Eat

I ordered 1 footlong and 2 6" sub deals. received 3x 6" subs. contacted just eat for account credit for the £2 difference of what each deal costs. Supplied photos of the 3x 6" boxes and apparently I'm not entitled to the £2 credit I was overcharged by due to the order error because the food was still consumable..... Make it make sense.

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Jaime . 2024-05-05

MORE AT Just Eat

Good customer service. Would becoming coming to this shop again.

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Ethan Lamsdale . 2024-05-02

MORE AT Google

Very friendly delivery driver - fast service

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Chris . 2024-04-26

MORE AT Just Eat

Very disappointed with service received ordered a chicken tikka salad with NO jalapeños as I am unable to tolerate anything spicy. Guess what delivered WITH. Tried multiple times to get through to store no reply will definitely NOT be ordering from here. If the store wants to get in touch I have photos

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Jackie Hull . 2024-04-24

MORE AT Google

The food was cold and no where near as plentiful as a self order in store. Shan’t be ordering from here again .

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Louise . 2024-04-19

MORE AT Just Eat

Thanks again for a superb delivery from subway crown centre lovely fresh ingredients in great subs thanks

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Dave . 2024-04-13

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My estimated delivery time increased by 20 minutes after already waiting an hour for my order. When I rang the store I explained the issue and was met with excuses and to be told that they're too busy, they've got orders to do and THEY DELIBERATELY HUNG UP ON ME! Never have I been presented with such disrespectful service. Maybe this is the reason 3.3 stars is an appropriate scoring. I wonder whether the companies values align with that particular employee?

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Thomas . 2024-04-11

MORE AT Just Eat

I've just phoned subway 2 twice l to see where my order is as it told me the my food was delivered only to be told that they didn't know that I order they should make sure that the machines are in working order

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simon . 2024-04-10

MORE AT Just Eat

Lovely subs from the crown centre subway always, very pleased with the lovely service and food and delivery great team

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Dave . 2024-04-05

MORE AT Just Eat

Great fresh subs from the crown centre team, thanks

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Dave . 2024-04-03

MORE AT Just Eat

Driver set order as delivered when food hadn’t arrived. Tried to call restaurant numerous times no answer. Gave up and requested refund. Driver turned up 25 minutes later with the food. Rejected it.

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Emma . 2024-03-30

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It was over an hour late, I phoned 4 times with no response

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Katie . 2024-03-29

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Was delayed then said it was delivered when it wasn’t

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Neil . 2024-03-28

MORE AT Just Eat

Did not deliver the order at all!

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Muqidis . 2024-03-28

MORE AT Just Eat

Not happy as still waiting for our order to be delivered. We have been waiting an hour & a half. Unable to get through via phone to ask where it is.

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Grace . 2024-03-27

MORE AT Just Eat

Didnt deliver food dont ansa fone dont order from here

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Josh Morris . 2024-03-27

MORE AT Google

Great service as usual from Subway Stourbridge lovely subs and great service and delivery thanks

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Dave . 2024-03-26

MORE AT Just Eat

Shocking. In transit for over an hour, constantly delayed and arrived freezing cold. Refund please

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Rhian . 2024-03-25

MORE AT Just Eat

Food was 40 mins late and stone cold.

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Anthony . 2024-03-25

MORE AT Just Eat

Food that was meant to be hot is cold freezing cold so I want my money back the delivery driver didn’t even appolagise and the footlong was thrown together and not even cut in half

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Sam . 2024-03-24

MORE AT Just Eat

Food great the delivery terrible

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Marcus . 2024-03-23

MORE AT Just Eat

Couldn’t even select how late the meal was. Food arrived cold. Cheese was unmelted so obviously hadn’t even gone to be toasted. No apology on delivery. Driver left it in front of my door. Luckily I have a ring doorbell. No knock. I tried to phone the subway after an hour and there was no answer. 4 times no answer in 30 minutes. Disgusting service. Disgusting sandwich. Staff should be ashamed.

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James . 2024-03-22

MORE AT Just Eat

Love ordering food from subway Crown centre, such a good selection of subs and drinks and sweet treats, thanks for the additional cookie. And great delivery.

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Dave . 2024-03-16

MORE AT Just Eat

Always really good food and very friendly, polite delivery driver.

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Rachel . 2024-03-13

MORE AT Just Eat

Love ordering subs from the crown centre subway, all subs are packaged with care and the food always tastes great and delivery spot on from the team thanks.

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Dave . 2024-03-09

MORE AT Just Eat

Was being served then bloke behind counter walked off wile I was talking to him about my order and answered his phone talked on phone for a wile after he finished talking then sorted my order no apologies or anything food was cold when got it won't be going back

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mark-daniel hutchinson . 2024-03-08

MORE AT Google

spicy sauce was a bit of a surprise as it didn't say it came with the submelt that I ordered but thanks

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Mary . 2024-03-04

MORE AT Just Eat

very good service thank you 😊

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Heather . 2024-02-27

MORE AT Just Eat

Kept getting delayed and then never even arrived at all! Plus they NEVER answered the phone. Over 2 hours I waited till I finally gave up! Absolutely disgusting 😡

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Jenny . 2024-02-26

MORE AT Just Eat

14 pounds including delivery charge and you couldn’t be bothered to put napkins in with the sandwich so sloppy.

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Allan . 2024-02-19

MORE AT Just Eat

Lovely lunch from crown centre subway , delivery great and friendly thanks for a great service

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Dave . 2024-02-17

MORE AT Just Eat

Absolutely terrible service, I even asked for some money back and I was denied.

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Jamie . 2024-02-16

MORE AT Just Eat

Absolutely disgusting experience and attitudes. First and last time I will place an order here. I placed my order at 12:38 to which the estimated delivery time was 13:05-13:20. Just eat told me it had been delivered and to ‘enjoy’ there was no sign. I requested a text response to see what time it would be delayed until and they said 13:40. Come 13:45 still nothing I request money back for the time I waited. They denied this requested due to ‘bad weather’ it is bone dry outside. Come 13:55 when t

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Charlotte . 2024-02-16

MORE AT Just Eat

Fantastic service here at this subway branch thanks so much !

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Dave . 2024-02-10

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Really should have read the reviews! Took almost two hours to arrive. They lied when I asked for an order update saying it was out for delivery when it wasn't and then claimed the driver was stuck in traffic. I live less than a mile away!

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Steven . 2024-02-09

MORE AT Just Eat

could of been warmer this time as I had my subway toasted and it was almost cold when I received it from the delivery person thanks

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Mary . 2024-02-06

MORE AT Just Eat

orderes food said 2pm and its still not here...im not happy at all

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Michelle . 2024-02-03

MORE AT Just Eat

terrible, took nearly two hours for two sandwiches, arrived cold and driver was unpleasant.

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Courtney . 2024-02-03

MORE AT Just Eat

Service was great but meatballs tasted dodgy and been sick multiple times since AVOID

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mark price . 2024-02-02

MORE AT Google

Didn't even accept the order or arrive, didn't pick up the phone.

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Emily . 2024-01-31

MORE AT Just Eat

thanks very much again for a really speedy delivery

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Mary . 2024-01-30

MORE AT Just Eat

the breakfast sub sandwich is an improvement on the old version and definitely be kept my new regular breakfast takeaway over any cafe now thanks very much

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Mary . 2024-01-26

MORE AT Just Eat

shocking level of service, food arrived well over an hour late to the delivery window after having the delivery rescheduled previously at which point I had made alternative order else where. wouldn't answer the phone and when it did arrive it was totally inedible and dumped on my doorstep! disgusting service!

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Jo . 2024-01-24

MORE AT Just Eat

food was cold due to long wait time, delivery driver was not at fault and explained he was sent with 4 orders at once when i asked him about it. i would advise not sending delivery drivers with so many orders to fulfil at once

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James . 2024-01-06

MORE AT Just Eat

The wait was disappointing, the meal was over £17 and this delay caused my son to not eat with the rest of us.

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Madeline . 2023-12-29

MORE AT Just Eat

Food was Warm & arrived early & it was good

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Harvey . 2023-12-26

MORE AT Just Eat

Wrong bread but other then that i loved it very tasty

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Mia . 2023-12-25

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After waiting ages for the order, the food arrived and it was abysmal! No tuna on the wrap it was just filled with onion and sweet corn, if they had run out of tuna they ought to have cancelled the order!! Horrendous service all round!

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Lindsey . 2023-12-23

MORE AT Just Eat

Food arrived late. There was no confirmation whether or not the order had gone through or was going to be received as an order confirmation/out for delivery notification was never received.

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Chris . 2023-12-22

MORE AT Just Eat

It was suppose to be a 15-20 minutes delivery. Then it got delayed, then delayed again after a chased for an update. And it hasn’t turned up after saying it was delivered. Just eat told me to call and they wouldn’t answer!

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Tara . 2023-12-22

MORE AT Just Eat

Between 35/50 mins late. Cold. No response from restaurant when trying to contact

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Sian . 2023-12-22

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I had to go and pick up my order due it being delivered late and having to leave my address for work.

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Helena . 2023-12-20

MORE AT Just Eat

Breads were the wrong way round for the 2 sandwiches

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Charlotte . 2023-12-20

MORE AT Just Eat

always good food but the past 3 times the food has been 15-20 mins late whilst the site says it’s delivered. when we ring we’re told another 5/10 minutes it’s with the driver but today i rang a couple times and no one answered.

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Danni . 2023-12-18

MORE AT Just Eat

Wrong sub - I ordered Italian but!!

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Caz . 2023-12-12

MORE AT Just Eat

status changed to delivered but i did not get any food

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Steven . 2023-12-03

MORE AT Just Eat

The delivery driver was very rude when I rang back to see where my food was . I got it in the end but there was no need for his rudeness it was just a miss understanding accusing me of living to him

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tracey . 2023-12-01

MORE AT Just Eat

Busy Friday night. Always use this place. Ali, the delivery driver, is fab! Cheers 🥂

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Jonny . 2023-12-01

MORE AT Just Eat

Delivery driver was prompt and food was still warm. Great service

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Nathan . 2023-12-01

MORE AT Just Eat

Ordered extra cheese, didn't come. Ordered crisps, didn't come. So about £4 worth of food was missing and I can't get that money back...

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Brandon . 2023-11-30

MORE AT Just Eat

Food cold especially the side! Probably wouldn’t order again from here sorry

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JANE . 2023-11-28

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