Based on 4 opinions finded in 1 websites
Based on 4 opinions finded in 1 websites
Nº 335 in 362 in Neath Port Talbot
Opinions
Every time I go to Neath Subway there is attitude when I order gluten free. It seems that the staff there in the Neath Shop don't understand how important cross contamination is. Gloves need to be changed. Also I cannot have the meat out of the counter as there is bread crumbs that come off and falls into the counter. Wheat is an allergen. If I could eat it I would. Each time I go there I am made to feel like an inconvenience and that it is too much trouble. One girl in particular tells the other staff that gloves don't need changing. This is my individual health being taken for granted when gluten makes me seriously unwell. It's not a choice. Id love nothing more than to have a hearty Italian, but I cannot. Less attitude and more understand and knowledge from the staff would be fantastic.
Shaun H . 2023-11-08
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Awful service, was not even asked if preferred a foot long to a 6 inch, was not asked if I wanted any additional optional fillers for mysub roll, served by the angriest looking customer service/shop assistant I've ever seen quite a frightening looking member of staff, when mentioned this I was told "if you don't like it don't come back" SUBWAY YOU SERIOUSLY NEED TO RECRUIT STAFF WHO ARE ADEQUATE TO THEIR ROLE!!!!!!!
Kathryn M . 2022-07-26
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A solid place to grab a spot of lunch, despite what other reviews may say. Staff are as friendly as people who work retail can be, they seem competent and good at their jobs. Nothing bad to report through the five or so years I’ve visited this specific shop. Pretty Solid, would recommend.
Dylan . 2022-01-23
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Very unhappy with the service! Waited half an hour for one sandwich. Staff were very rude and couldn’t be bothered to be there. Staff didn’t listen to order and had to repeat my order several times! Social distancing wasn’t respected, people were not urged to use markers on the floor, no hand sanitizer on display. Will not be visiting again very unholy with the service today
Siwan W . 2020-08-07
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80 Opinions
We called thru the drive thru at 21:26 had to wait to be served no apology about the wait when we finally ordered our food we were told there was no gravy and was given terrible attitude by the young girl who served us my partner went into the store to speak to the manager only to receive full attitude no apology what so ever and got told there was no stock to make extra gravy when I know you make the gravy in the store as I was a manager there a few years ago so I know how the store is run with stock ect the team leader in charge was a youngster who was more concerned about messing around with the staff and not a care in the world about any customer who was waiting this store is a shambles and staff need to be trained properly especially the team leaders in charge I will never go back to the store and will be speaking to head office
46 Opinions
The food is consistently well-prepared, with good pricing and a nice variety. Unfortunately, several staff members have been unpleasant on multiple visits. One staff member, in particular, mentioned it was their last day and made no effort to provide any customer service.