Subway in Gateshead

Miserable staff, no ‘Hello’, no eye contact. Didn’t make eye contact when speaking to me, very mediocre bacon and sausage sub.

Didn't get the name of the young lad who served us but he was so friendly and just made my day with ALLLL the gherkins! He also asked about changing gloves for my milk allergy which was so nice to see as not many places do that. Hope the manager realises they have an absolute gem there!

Terrible, very expensive, meal deal is £7 and the bottled drinks were more expensive which I didn't get told about until after, wouldn't recommend, felt like I got scammed out of my money.

The staff were incredibly patient with my indecisive child. Luckily we were only ones in the queue so didn't get in anyone's way. Thanks again

I visited the new larger Subway in the blue area in the Metrocentre downstairs. I can honestly say that my sandwich and my Dad's, was literally mush. It did not even resemble a sandwich. I ordered a Supremo and my Dad had a BMT, and there was so much sauce put on that you couldn't even tell what it was. The servers are so keen on rushing you to the end that you cannot even think about what you are ordering, never mind even paying. I was in the middle of choosing sandwich toppings, when the girl on the till was shouting at me whether I wanted any drinks. Awful service, awful end product, expensive, and the way the seating in, everybody stares at you in the queue whilst you are sat eating, there is limited privacy. The other Subway is better in the red area upstairs. I will absolutely not be returning to this Subway.

Only give 1 star.cause I had to the two staff members on front today at 11.50am 20/06/23 they have attitude problems they should not work with public. No drinks at all for kids packs. for the money I paid not worth it will not becoming back here again

1 star for staff attitude today at around 11.11.30 am. attitude from discustion. food was OK when I got to eat it as getting dirty looks from staff as I asked about the drink range in the fridge ( nothing in fridge to drink but pepsi about 10 bottles. service from staff very poor. atmosphere not good with the staff that was on the way they speak to customers was discrimination to human rights

Not sure why this subway is open only got pepsi got no water or drinks for kids. The custmer service was not good at all i would rate it 0, i will not be going back,

I am absolutely appalled by the customer service I received today I order my food and everything come and it was completely wrong I ordered a footlong meatball sub and received a all meat sub I ordered a 6inch ham salad sub and only a ham sun come and then when I call the store at 20:52 the man who answered the phone didn’t seem to care at all told me it wasn’t his fault and then put the phone down on me when I called back and asked to speak to a manager he then said I have tidying up to do and that the store is now closed so there is nothing he can do about it!! I and absolutely appalled by the customer service

I was here yesterday with my 2 kids & unfortunately I got very slow service which isn’t the worst thing but the person serving me just looked dazed and confused. It wasn’t the biggest or complicated order but this person serving looked so confused. I actually asked the person where they Ok but their reply was a big sigh? Then I got overcharged at the till by £2 but if I am honest I was to embarrassed to question it? I will visit a different subway next time.

Foods good but music is off putting when trying to eat food and floor is rotten

Childrens meal deal sandwich was literally just over 2 inches (despite being advertised as 4 inches)... the scrap end of the bread, never had this issue in subway before. Very poor. Complained as was told to order a 6 inch. AVOID

I've noticed at every single subway right.. they do everything even take cash with the same gloves on,I mean they even rub there gloves over the counter to clear any food droppings off,,tut tut ,they made me a sandwich 🥪 with chicken and bacon in,,but were going to use the same gloves for my daughter and she's a vegetarian ha,she asked the girl to change gloves 🧤, this go for all subways the staff are all the same..

I visited metrocenter today with my mam and 2 children my mam orders her sandwich with cheese and he asked me if I wanted cheese i said no I’m allergic and continued to make my sandwich without changing his gloves I diddnt say anything as I felt silly I let it go then 2 secconds later he asked us to pay we payed in cash he then continues to take our sandwich out the toaster and continued to add the selected topping again without changing his gloves which only seconds ago were in the dirty till touching money so once again not only contaminated my food with cheese on his gloves but also mine and my mams sandwich with dorky gloves contaminated with dirty money he used his hands to pick toppings up from the boxes to put sandwiches we walked away he diddnt seem to enjoy his job and quite frankly has so interest in hygiene or food safely we put out food in the bin once’s we walked away we are very disgusted just to mention he had the gloves on when we went to order so god knows how many other things he has touch and made others food and taken money with them on I’m disgusted! Will not be returning and advise others not to ither

Bread not cooked properly. Filling falling out of soggy bread. Manager not helpful. Moved tables back even after she saw us put tables together. 2 disabled people one wheelchair and scooter. Not disabled friendly. Nor was the manager. Not coming back

My partner and I paid a quick visit to the metro centre at the start of our 3 days trip. We were impressed by the meal deal which was on offer at this Subway. The eating area was very clean and tidy and the staff were very friendly and helpful.

Punkt z jedzeniem położony w dużym centrum handlowym w New Castle. Ceny są przeciętne. Jedzenie jest pyszne, porcje są duże. Spędzając w centrum handlowym kilka godzin i mając chęć coś zjeść, to Subway jest dobrym miejscem, by się pożądanie najeść. Polecam.

Sandwiches are good if you can get them to change there gloves. Incentives are good too I've had many free coffee's and the odd sarnie just saving my points.

Very good value meal deals excellent always fresh

Just don't like anything they offer