Subway in Southampton

Excellent customer service and food...

The only think the staff did not tell me is that I cannot park there. There is no parking near subway.

Recieved a £60 fine for parking in the car park outside right outside shop whilst collecting food - Apparently the car park belongs to Vets 4 Pets which is on the other side of the building how does that make sense?!!! The shop could put a notice on the Door to warn customers!

Although have had food from this store before and it's been ok but yesterday the food was dry and disgusting will never order from here again

Sandwiches at their best is always to be relied on from Subway. This branch is no exception. Good value and good quality fresh food.

Brilliant sandwiches, names a bit misleading though, didn't take me under a road was just florescent lighting and tiles.

Friendly staff, great food and generally everything you would expect.

I’m a subway veteran, I’ve eaten more subways than I care to count and been to hundreds of restaurants. This particular restaurant is very good! They always have all the ingredients, the staff are friendly and very efficient. They certainly know how to make a good sandwich. It is always clean. I go to this one because I know they reliable and deliver excellent service! Highly recommend.

I am 4 point short on the app so last week I decided to buy a drink to get the point then to qualify to have free sandwich but what happened next the point of that drink didn’t come straight away and I was told it will take 24-48 hr I’m sorry but that’s it works when I put use the code on the receipt manually so it should have gone automatically so I decided to buy the sandwich separately as well and they scan my app again for the point but 1 week gone and I never received those points!plus this is not the first time last year I order online and they missed my crisps as well.never go back there again

Very clean, well looked after and friendly service.

Staff are rude they try to rush you and then don't listen to you don't look at the dates on your sub app and try to tell you it's expired when it clearly hasn't also in the past have been served mouldy sub rolls and didn't want to give a refund just another sub !

Phoned up this evening to complain about an order only to get some man on the other end of the phone being very rude.telling me to come down and look at the cctv to prove how he made the sub i was complaining about even though i had it in front of me and could see for myself. No customer service whats so ever. We payed 8.99 for this thinly filled sub and not even on the right bread !

Well done Subway you have officially become the takeaway that served me the most disgusting food I have ever had the misfortune to taste!! The whole order!!

Food and staff were good. Try not to enter the parking, that is a private land. The parking symbol is misleading.

I never had any issues with this store I always order on just eat app I did had a problem on my 1st time thou but very polite staff and customers service was great

Absurdly discusted by the service of the staff! I want in to This store to be NOT greeted by a guy sat on his phone who huffed upon getting up to serve, didn't even say hello or ask me what I wanted, just looked at me and made me feel like I was a massive inconvenience to his evening. So I proceeded to place my order of a tuna footlong sub, so he proceeded to make it, being very shy in giving Me very small scoops of tuna, so I asked for more knowing a footlong warrants 4 scoops not 3! I was rudly told its extra, so he smeared the small amount out and that was that, so I asked for grated cheese knowing it 2 scoops of cheese in a footlong he literally put a pich, again asked for more and was again told with a massive sigh it is extra... OK... so I continued. I then ordered hash brown which he clearly had in the counter but to be told its online only... well you have them so can i have them please , he replid no, online only... OK....so i proceeded to ask for spicy nachos instead. My god, I literally got 7 crisps covered in sauce, around 6 jalapeños and the skinniest amount of cheese ever. having had this several times I know how it should look, I used to eat subway every day for a year! So I know what's what. Anyway this guy rudely proceeded to wrap it up, and ask for my money, no thanks no nothing. This bloke should not be at the forefront of a CUSTOMER based retail shop when he shows no basic manners or customer service skills, if he was the front of my business he would be sacked very quickly! Not professional in the slightest! Safe to say was very un happy with my SUB standard subway, not happy at all and the staff member absolutely discusting! I ALSO HAD TO ASK HIM TO CLEAN THE KNIFE BEFORE HE CUT MY SUB, IT WAS FILTYH WITH OTHER RESIDIE OF MEAT PRODUCTS! , NO CONSIRATION FOR VEGETARIAN / PESCITARIANS! Have it your way is subways motto... like hell isit. Have it how your given it and shut up was the way I was made feel. Never ever will I send another pound TO eat in this store! And I will also post a review on Google and trip advisor for this. Absolutely disgusting.

One star based of my experience recently, I don’t always have issues but I’ve become unwell from the food I had, the sandwich had a interesting taste, tho I asked for light Mayo it tasted like blue cheese, I ate some of that and binned the rest as it’s not my first time getting sick from Subway (though it was a few years ago) I’m pretty unwell so I figured what was the issue. It’s no longer worth me ordering in the chance of that happening a 3rd time.

The food was soo gd .I haven’t had a subway in months decided to treat myself .Best choice ever .excellent delivery service also the nice touch of a kind note I only spotted after I had walked the delivery inside . made me smile thank you soo much to your team

Ordered from Just eat and 1 of the drinks were missing when I phone to complain I was told by the employee he gave it to the driver and the driver gave it to me, i suggested he was calling me a liar and was told yes I must be lying!!!! I asked him what he would do about the missing drink he said nothing he could do😡😡😡 I told him i could see on my CCTV that i was given 1 drink and he hung up on me! 5 minutes later the driver bought the drink to the door!! Someone was lying to me I don't care who but the lack of customer service and being called a liar is beyond belief!! I would give 0 stars but it won't let me!!

We went to the park, did a little walking, but when the rain got to be too much, we came here for sandwiches to take back to the hotel. Good food.

I have ordered the nacho chicken subway many times on deliveroo, it’s always well made tastes very nice never had a problem and delivery is always quick, I would definitely recommend the Nacho chicken sub and the cookies are good too.

Sandwich really poor, hard bread, can't see the cheese and 2 jalapeño peppers and about 3 peppers. Spoke to store and they are not interested or care. Delivery orders they can make it how they want as no come back. Going by other reviews can see they are tight on the fillings which was clear on mine today. Won't go back there.

They know my son's order. Always pleasant and friendly.

Good food but they have an issue with their points system so you can't collect or spend points there at the moment

Good food great service friendly clean and polite

Just ordered through deliveroo so everything is right there in front of them. They forgot the veggie patty and olives, I literally payed 7 quid for a lettuce sandwich ffs.

Great staff and food alway spot on

Food is of good quality, however they always put less meatballs in their meatball sub than is meant to be in there. 6inch is meant to have 4 meatballs, they put 3, footlong is meant to have 8 meatballs, they put 5 or 6. When questioned, told that's how they're told to do it. Never have this problem with any other Subway. Guessing this is a franchise trying to make the most out of their money.

Lovely place, food is great and the stuff is very friendly

Food was nice but very expensive

Great service and food, note no parking at the shop. Park round the corner, 20 seconds walk.

Staff are great! It's our fav subway. Just shame no parking.

Amazing food! Always done so well, staff are lovely and very friendly. Brilliant customer service :) Parshva who normally does our order is amazing! Always tries to get our order done as fast as he can and it always tastes so good! Lovely guy and brilliant service

Ordered through uber eats ,the lovley staff wrote a lovley note on the bag and gave us free cookies ! a little bit of happiness in this difficult time . Thank you!

It took me three times to tell the person what I wanted to have then I tried to do a delivery two days after that and they didn't understand what I said so I will give them a miss from now on

The Subway was good as to be expected. The carpark next to the sandwich shop is only for the Vets next door. DO NOT PARK IN HERE unless you want to pay a fine.

My daughter went in and ordered the lady serving didn't explain anything and gave over 3 subs not toasted when my daughter told her she wanted them toasted the lady was rude, no customer care to top it all bread was broken when opened up, no receipt given

I ordered online to pick up which was great but when got home and opened up the order to of the subs was wrong so would definitely check next time before i leave the premises.

Cant agree with their landlord Vets4pets on a parking arrangement for their customers and instead allow them to be trapped and taken to court. Harrased for 3 years by premier park and just been fined £205 for buying a sandwich shows they dont give a toss about their customers. Will never buy subway again.

Amazing service ordered from deliveroo and was here within 30 min thank you for the service and the cookies ☺️

just ordered via deliveroo, thanks for working hard during this difficult time!!! and for the cookies 😉😉

I do use this store a lot possibly too much. Recently had problems with the coffee machine not working more often than not. Also problems using voucher cloud vouchers there, hopefully they will fix soon. Staff are always good just need the technology to work and then will 5/5

Not enough staff, only 1 when college kicks out, no where to sit as kids took the whole place up

Friendly service and a well-made sandwich, but he wouldn't accept my SubCard, giving some excuse that they weren't allowed to accept them in the run up to Christmas, and I think he scanned the points onto his own card.

Small, no customer toilets. Staff are friendly. Be careful where you park as the spaces directly outside are for vets only and not subway! I had a lovely £60 fine at 8.45pm, one expensive sub!!

Tripped on the footpath as it is uneven

I'm all for working mums but to have your very small child sat on the side out the back on a mobile device shocking !!

Usual subway, but have eaten at better subways hence the 3 stars

Went in with a valid UniDays meal deal code and despite repeatedly telling the cashier the code was not a scan code but a type-in code in the till, she wouldn't listen and kept trying to scan it until saying "we dont take this code" when the code was indeed valid for that Subway. She then spent a good 5 minutes on the phone with me waiting there and my food getting cold and customers lining up behind me, still trying to scan the code that clearly was not a scan code as it doesn't have a bar or qr code. By the time i finally paid for my food and got my cup, i was then told after the fact that the soda machine was broken and to take a bottle of water instead. The second bad experience in a row with this Subway

Polite staff, clean and tidy with good parking.WYSIWYG.

Poor service. Food was made terribly. No customer service what so ever. Not enough staff either

Usual selection of sandwiches, very clean as you would expect from a subway

Poor service, no attitude, poor sub as well.

I went in there on my afternoon break, the shop was full of teenagers, that didn’t have food, just sat around, there was no place for me to sit and eat my food, so I had to eat it in my car which I strongly dislike doing. The shop was dirty, my hash browns were undercooked, and 6” sub looked like it had been sat on, the staff answered there mobile phones.

The food is ok as you can't really go wrong with it. But the shop looks like it needs a good clean and modernisation the staff found it hard to understand our northern accents and didn't seem to speak much English. They also didn't seem to know what they were doing we had to explain in detail 3 times what we wanted.

Bought a meal deal for two and they never put the cookies in the bag plus was not given a receipt

The staff are always friendly, the place is just always a little untidy

Always a new server who doesn't know what they're doing.

Shocking... 6 visits and not one order correct. Poor service. Poor communication. Never seem to understand what you want. Then when you think they've got it, you find you have something that doesn't even resemble what you ordered. No consistency. Time to stop going here. Would try the Woolston one but this is almost as bad depending on who's working. Absolutely terrible!!

Mark made an appearance so obviously it was eventful. Edit: in reply to the managers reply. Absolutely agree. He's a good laugh most of the time. No issues whatsoever.

Have been put off visiting because outside is littered with rubbish from Subway and the students who frequent it. Do any of the staff bother to go out and pick it up?? Employees often hang around outside with their friends smoking and sitting on motorbikes. Its a disgraceful first impression so I will never set foot in there!

Unfortunately the service was terribly slow, the guy who served me attempted to have some banter with me and a joke but my God he took ages to make the thing. 3 members of staff, one of whom was serving me all just stood around having a lovely chat whilst my sub was very slowly being made. Hate to complain but I honestly could have gone to Tesco’s, brought the ingredients, gone home, made it and I would have had it sooner. Honestly it was tragically painful! Need to speed up the service!

Excellent customer service, the best I’ve received ever since have to any fast food restaurant. Thanks Tony for your hospitality. I’ll come again and again.

Moe Lester is the best employee ever. He was very kind to me on my visit to the store. I was very indecisive on what to have and he suggested to me what goes best with what. We had a lovely chat, as nobody was there, but as the morning rush influxuated he was quick on his feet working at a quick pace, but still making sure he got every order correct. High recommendations from me! My sandwich was perfect too!

Won't use again cost me 100 00 too park

Visited couple of times. Always good served. Friendly staff

Last resort grub taste ok but not like bacon or chicken I eat at home probably fake an no good

Love sub way always good healthy food

Pretty poor to say the least. Very dirty.

Standard subway, staff were friendly

Lovely food, staff could smile more

It was a Sunday but still needs more staff as only one person was serving & she was working on late because her relief hadn't showed up!

0 parking and there was no staff at one point. Took a while but the sandwich was OK.

Great guy working here. Very helpful. Helpful guy has gone! Meant to open at 7am. Didn't open until 8am. Tip for Subway, appreciate good staff more!

Great staff good food today 13/04/17 Great staff, good food. I often use when in a rush they never disappoint.

Very disappointed with the fact that it says open at 7am yet was still closed. Very unhappy and hungry after a 12 hour night shift...