Subway in South Lanarkshire

Went in to subway on saturday with my son who was so hungry after his football match. Told they had no bread left and would need to wait 15 minutes. So we decided to wait. 20 minutes went by and another customer came in to the shop and was told they would need to wait 10 minutes! Not once did the staff tell us the time had been extended and they knew we had been standing waiting all that time! So we left along with other angry customers. How does a sandwich shop run out of bread? Absolutly disgraceful. Alot of young staff who don't have a clue what they are doing. Few times I've visited and have been told they have ran out of items. After this time I will not be back!

really annoyed that I payed for a drink that I never recieved and when I called the shop there was no answer. other than that it was ok

it was not melted it was stone cold

Didn’t get the order right, very common occurrence with this place. Was not happy.

Over priced for soggy ham sandwich, coke was very watered down in top of it

Notes were not read or adhered to so half the order was inedible. Called the store and no one answering. I had to reorder to feed my son safely and complain to Just Eat.

Honestly me and my sister went in because we weren't paying to sit in greegs so we asked the worker if it's free to sit in she said yes then two minutes later she asked us to buy something so we had to buy two cookies

2 hours ive been waiting and it still has not arrived

Third time now i have ordered a meal deal and items missing. this time even more annoying as i paid extra for ice cream and it was missing 😞. shop can't even be bothered to answer phone.

Nachos had a drop of sauce snd was burnt when arrived it was cold

still waiting on delivery after an hour and a half! ridiculous service

order over half an late cold n not correct!!! Restaurant won't even answer their phone and after paying over £40 for food that's incorrect n cold ITS A JOKE!!! A company as big as subway treats its customers like this!!!

Rolls were cold, soggy & inedible

Delivered 55 mins after estimated delivery time. Tried to phone branch for an update on delivery and nobody answered. The food was also cold on arrival

they tell you delivery time then deliver it before that plus when you put first order in they cancel it then you need to re order shocking service

wrong drink, wrong cookies, when i say to the guy wrong drink just ignores me

The sandwich was a sloppy mess, every time you tried to pick it up, it would fall apart. Pretty much inedible. Terrible service by whoever made this, was it even toasted?

Forgot to put in the pepperoni dipper witch I paid for

I ordered a wrap whitch was okay, I also ordered a dipper and didn't get the sauce with it, ordered a footlong not toasted opened it it was toasted and not cut, this has been a few times my order has been messed, very disappointed

Over 3 hours for a delivery 3 young staff couldn't cope so they decided to take the phone off the hook shambles of a place

Oreder hasn't arrived. Subway keep hanging up the phone

Almost 2 hours to deliver a sandwich and some hashbrowns.. even after the delivery update, it was STILL LATE

The order was very late but it’s not normally like this

Order was wrong phoned and was told that it wasn’t as she made it when I had the food infront of me got it resent out and it’s wrong again

Items missing and bag was delivered unsealed, sticker seemed to have been ripped ..

It's amazing how much you can get an order wrong, wrong fillings wrong cookie wrong juice......

The food is good but they always manage to miss stuff from my orders and the poor delivery guy has a double journey. Its not hard to check an order is complete before sending it out.

the food taste good but was squished and a hour late

No sauce at all on my sandwich was so dry. Didn’t eat it won’t be ordering again

Salad was dry as an arabs sandal

orderd it at 12.35 received it at 2.25 . I had to call shop .

the best delivery driver ever.

Really good sub and quite well made

Food good as always but cookie was missing snd bag ripped on arrival. Disappointed with that as always give the cookie to my son

Food arrived fresh & sides warm, dessert cold as it should. Well wrapped & delivery driver was really pleasant & followed instructions. Would definitely recommend and will definitely use again

It says enjoy your food. What food. It's not here.

There was no jalapeños or cheese on our meatballs my sub was cold and also the wrong bread

Subs were great & instructions followed 🤪

Toasted my sub when I didn’t ask for it to be toasted, not the first time this has happened. Otherwise very quick delivery.

Nice delivery driver. Lovely food thanks

Never received my order. Would like a full refund

Where is our order no one answering placed order 2 hours ago

the shop advised they served all the school children at lunchtime before processing my order, however the delivery driver said the ticket machine wasn't working and that's why the order hadn't been processed.

Waited over an hour and half so far and cant get through to the store on the phone

The order was not fully delivered... they missed the drink

Can't get an order right and to send that mess out and call it a sandwich is laughable will never be getting anything from here ever again

Absolute waste will never order here again

Still have not received order, called at 14:30 and asked about where the order was. Was told would be 15 minutes maximum. Still haven't received at 15:14. Absolutely shocking

Once again an item was not in the delivery. No cookies this time.

Food was late, as usual.. and they forgot the juice for the meal deal. I don’t understand how it’s so difficult to get an order right with reading it on an order. Last time ordering from here.

Not even come yet over an hour and not answering the phone shocking lot

Ordered a chicken sub. Must freeze their cooked chicken, it still hadnt thawed out by the time it got to me. Think al stick to the tuna sub in future.

Delivered to the wrong address but the employee who took the phone call was very helpful

Was having one of those Saturday mornings so ordered a subway. Waited over 2 hours and still never received my order. Tried asking for an update through just eat and called a couple times but didn’t get a single response. Shocking.

Was having one of those Saturday mornings so order a Subway delivery. Waited over 2 1/2 hours and still didn’t receive my order. Tried asking for an update through Just Eat and calling a few times but didn’t get a single answer. Absolutely shocking.

Order was an hour late & cold! Didn’t even know if my order would arrive even after asking for an update.

Awful. Don’t have things on menu and send things at half the cost without notifying. Waited an hour and a half for half my order.

Only negative I ordered Pepsi max and got the Pepsi max cherry which I don't like so not used

40 minutes late and total waiting time of we’ll over 1 hour 20 minutes for a sandwich absolute ludicrous

Picked up order and had the wrong 6inch sub - ordered veggie supremo but received Italian Blt instead - couldn’t return as collected to eat on route elsewhere - very disappointing

My food hasn't been delivered at all!!!

My order wasn’t delivered but I paid by Apple Pay and it’s not came

Was good and the driver was pleasant 👍😁

Always positive results when ordering even above and beyond when needed

Never receieved my order, waited over an hour tried several times to phone restaurant and they never picked up the phone. Shocking service

What's the point in selecting the type of bread you want when they just give you whatever they want😡

It over 2 hours late and was freezing and hard I will not be ordering again

My order never came and the phone just keep ringing I would like a refund

Notified it's out for delivery yet 35 mins later still not got it, shops attitude was terrible, it's a recurring thing.

Late and Nachos were stale and soggy, not sure how long they were lying for before they came out and sub was missing cheese. Not worth the money. Very disappointing.

Went for a gluten free salad meal. Ordered through the app. Went down to pick it up only to find they knew nothing about it. Said they hadn’t received an order and had to go look for it. Got the meal went home only to find there was no meat or sauce on the salad. So only came away with just a salad. Took it back and was told it was ‘just a wee mistake’. How can you forget the main ingredients ! Poor poor poor. Wound not recommend to anybody.

Got the wrong order not happy at all tried to phone but no answer

Placed order at 12.45 with estimated delivery time of 13.20-13.40. It is now 14.35 and I still have no order and the shops aren’t answering !!!

An hour late, driver left and had order in car for half an hour food comes and it’s stone cold spend £25 on an order to only eat cookies and drink juice , staff were cheeky on the phone about it , worst service I’ve had

Very busy especially at lunch time in school time as it's a favourite spot for the teenagers.

Sent the wrong crisps, hot and cold sub in same bag, drinks were warm.

Waited over an hour on delivery , food arrived at 12.55 after I had to call shop to see where the food was , food cold . Waste of money

Sub was toasted so much it was brick hard and dry. One of the cheese bites was black burnt and empty of cheese. Paid £1.99 for the 3 cookies and was sent 1 cookie. Overall disappointing lunch today.

Collected on time, staff pleasant and food tasted great

Sandwich was good as normal, sides were cold and bland

This is a few times now that the order has been late as you can see I am a regular customer , I understand 10/15minutes but not this length of time . The delivery driver is lovely too

Ordered food n been waiting 2 n a half hours and still don’t have it

Delivery was just shocking. Called the store as I had waited 20mins past the end of my delivery time slot, to be told they were really busy and that my order was still there but would be delivered in 10mins. I then waited another 30mins after this call and had to phone again to be told the driver had only left 10mins prior. The store were apologetic, but the order was hard by the time we got it.

Best subway ever and nice delivery guy

Subway’s my absolute favourite takeaway and hangover cure, which is why it’s so brutal ordering from Larkhall’s subway; every time we order it’s a 50% chance they forget something or send the wrong sandwich. Other than that most of the staff are lovely.

Got to subway at 4.12pm. Was advised to go at 4.10pm they hadn’t even seen my order at this point

Wrong cookie was sent Just eat updated to say food had been delivered when it hadn’t. Phoned subway and it hadn’t left the shop yet

I love how this unique subway stands out from the crowd within the shadows of its black sign, unusual to any other subway with their blindingly ugly colour scheme. Well worth the visit

I called at 240 and was told it left 20 minutes ago and it came at 255. It was cold and went in bin. I usually get from here with no problems always lovely but this wasn’t nice this time

A didn’t even get my order absolutely shocking behaviour nothings at all

Waited over 2 hours for our food to be delivered and it was cold most of it went in the bin! Total waste of money and time!

Ordered the garlic cheese bread, and it was over cooked, cheese was solid and couldn't bite into it, and the bread was burnt underneath and brick hard. Tried the melt, which I wasn't keen on the pizza sauce didn't go. Cheese bites were ok. Didn't realise how small the ice cream was, definitely not worth the price. Overall, a waste this time around for me

No food arrived been about 2 hours

Ordered way over an hour ago, still not received and called about 20 times with ne answer, eventually got through to be told they will sort it this was over 20 minutes ago.

Too much Mayo - sandwiches sloppy Wrong drinks delivered ( 7UP instead of Mountain Dew Light) and cheese & onion crisps delivered instead of Quavers

This order said it would be here by 14:40. Its 15:10 and I've only just received it.

Waited over an hour for food,when it arrived it wasn’t warm either

Had to phone as delivery was 15 minutes late to be told that the machine didn’t print out the receipt, apparently a common occurrance. Had to wait a further half an hour before it was delivered

Didn't get my food on time nor did it arrive?

The wrap was asked for not toasted and was and sticking to wrapper so half of it wasted. The turkey and ham footlong was supposed to be toasted and wasn't so all in all a very disappointing meal and a waste of money