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2.4

Based on 46 opinions finded in 1 websites

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Nº 748 in 841 in South Lanarkshire

CUSTOMERS TALK ABOUT DISHES WITH..creamcake
Score
OpinionsNoteGoogle462.4

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Will definitely not be going back, gave my order to woman behind till and made clear NO nuts were to be near the food as there was an allergy to nuts so man brings our food and asks what sauce was to be in one item and after we said he then says he put Nutella on it and made it next to an idem that was for me who has a nut allergy and we watched this happening, they then argued with us when I said if anything happens to me I could end up in hospital and said to my boyfriend if anything was to get remade we would need to pay again, not happy with this place and will not be returning would not recommend.

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Rebekka Carroll . 2024-03-20

MORE AT Google

Total rip off. Don’t waste your money

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Isaac Richards . 2023-12-30

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Absolutely useless, horrible customer service, ordered an order of £30 pounds (of a slush, milkshake and 2 desserts) and received a pick ‘n’ mix, 1 dessert and 4 cans of Fanta none of which we ordered. Took over an hour to arrive and the “hot” dessert was cold even though we hadn't ordered it

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Daniel McConnell . 2023-12-21

MORE AT Google

Absolute rip off 14pound 50 p for misserble smalltib of ice-cream I tiny bit of Nutella 9 tiny chocolate less churros meant to be chocolate in them joke don't waste your monty place should be shut down

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Tina Sarao . 2023-12-16

MORE AT Google

Hardly got any of the deserts on the menu..... nothing in stock for those with milk / dairy allergens. Overpriced for portion sizes....

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Kenneth Noble . 2023-06-18

MORE AT Google

our order came 45 minutes late my waffle came soggy and ice cream was melted the delivery driver tried to steal my parters milkshake! he got it back and was the most disgusting thing ever would of been better if he did keep it. certainly won’t be back

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Loriana Pacitti . 2023-05-04

MORE AT Google

Don’t go. Takes 4 and a half weeks to be served.

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Stephen Russell . 2023-01-29

MORE AT Google

Ordered 2 large ice cream sundaes last night, containers weren't even close to being filled and no whipped cream in either of them. Also ordered a large pic and mix, which had 2 different types of sweet in it. No variety, very disappointed, as it isn't very cheap.

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Stephen McCartney . 2022-11-12

MORE AT Google

Ice cream never comes melted & fast delivery! Staff are nice too

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Gemma Bryson . 2022-10-22

MORE AT Google

Very disappointing. Order at 21:30 for delivery at 22:15, delayed until 22:55. Called the shop at 23:00 asking where the order was and was told it was leaving as we spoke. 23:40 it arrived, I live maximum 15 minutes away. Hot food was cold, and ice cream had turning into soup

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Jonny Stuart . 2022-07-08

MORE AT Google

Walked in and waited around 30 minutes for a milky bar waffle. Wait was a tad long. Food was really nice, waffle was cooked perfectly and the sauce was tasty 👍 ❌ The wait times really let this place down ✅ Food is usually great, although it is hit and miss

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Reiss Adams . 2022-06-10

MORE AT Google

Love the ice cream here, and they have a massive menu! I go a lot since I live close by. Highly recommend 👌

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Oscar Thomson . 2022-04-28

MORE AT Google

My daughter was looking forward to cookie dough and chocolate sauce. Ordered in store and drove the way home assuming all was fine. Cookie dough was completely burnt black on the bottom and swimming in chocolate sauce in what I can only assume was an attempt to try and mask the burnt cookie dough. First time trying, and having previously owned a good venue I ignored other reviews as they were related to delivery times and I understand how harsh people can be sometimes, but clearly the overall rating just about fits (is probably too generous) for this place.

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thomas rowantree . 2022-04-24

MORE AT Google

Ordered two ice creams and a slush at 20.30 on Deliveroo and was given a wait time of ‘around 30 minutes’. Waited until 21:40 to call and were told that the driver was on their way, no apology for the delay. At 10:10 our surely now melted ice creams and slush were still not here and we did not fancy going to bed with tummies full of ice cream, so phoned the shop again. This time the same girl took about 5 minutes to actually find a record of our order on the other side of the phone, even though we had been told again that the driver was on his way. Eventually after telling her that we were going to bed, she agreed to cancel our order. However, I had to contact Deliveroo for a refund because this was clearly all my fault. You have ruined a pregnant ladies Saturday night. And this story ends without an apology in sight.

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Hayley Livingstone . 2021-10-09

MORE AT Google

Delivery service is an absolute disgrace ordered at 8.45 phoned the shop at 10.20 to be told it's with the driver then phoned again at 11,30 to be told they were busy and had a few deliveries before me it's now 12.10 and still no delivery that I have paid for my advice go to big scoops or Waffalicous

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Olivia Wiiiamson . 2021-06-13

MORE AT Google

I Bought a lemon cheese cake from sweet enough The cake was rock solid and the staff are rude as anything. Definitely wont be back. I would not even give them a star

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Careen Dickson . 2021-06-08

MORE AT Google

Worst dessert place in EK and thats saying something. Late everytime. Every time. Ordered this week becuase friends convinced me. Never ordering again. Got phone calls both times saying they didnt have the things i ordered. Milkshake was awful and the cake I ordered looked a mess. Seriously try sundae sesh.

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Adam Mcculloch . 2021-06-02

MORE AT Google

Order cookie dough ice cream and a cake ! Great service && food was delicious.

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Paula . 2021-05-23

MORE AT Google

DO NOT USE FOR DELIVERY!! I have ordered from here twice now and the delivery time is terrible! Both times I have waited well over the allocated delivery time, once for 2 hours and tonight at least 45 mins. I don’t understand what’s so hard when other places can manage it. For what you get, which is usually quite nice, it’s over pieced. Won’t be using again and wouldn’t recommend.

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Lindsay Winter . 2021-05-15

MORE AT Google

Ordered tonight through Just Eat and was given a delivery wait of an hour and a half. Thought it must just be a busy Saturday night. After 2 hours I called the shop and was told the delivery driver had just left 5 minutes before. Its now been 45 minutes since I called and nearly 3 hours since I placed my order and its still not arrived. Why not just tell me its cancelled ? I was only ordering juice and ice cream. Avoid!

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Jillian Taylor . 2021-04-11

MORE AT Google

Ice cream didn't taste good at all, and hot cookie dough was far too sticky it could have done with a little bit longer in the oven

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Shauna Cameron . 2020-11-08

MORE AT Google

First time using this place. Waited 90 minutes on a Tuesday night for a delivery of hot cookie dough, chocolate covered strawbs and choc fudge cake. Cookie dough was stone cold, fudge cake was VERY dry however the choc strawberries were very nice and fresh. Delivery driver drove into a quiet cul-de-sac with music blaring full blast at 10.30pm - ironically playing 'Just a little respect'. Have given 2 stars as strawberries really were lovely and we were refunded our full order amount. Despite this I doubt I would order from here again. Much better dessert delivery places in EK.

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Nicole Bain . 2020-09-22

MORE AT Google

I certainly don't recommend. Ordered before 10pm and received just before midnight! Food had obviously been in the delivery car for 2hrs as it was cold and stale. GET MORE DELIVERY DRIVERS! Absolutely terrible service and won't be buying again. Would give a -5 if I could.

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Red_Riding_Fox . 2020-07-12

MORE AT Google

Great desserts, whats not to like

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Safi Ahmad . 2020-07-11

MORE AT Google

So i was carving for a hot waffle so badly so i decided to order one 3 and a half hours later it came. The waffle was FREEZING a bit hard and wasn't what i was expecting at all! Delivery speed was a nightmare a few of my friends said there delivery speed was very bad too but there food was brilliant. Im going to say maybe for buying this again due to the fact my friends say theirs was brilliant bare in mind this was months ago i ordered this!

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Connor Kelly . 2020-06-23

MORE AT Google

Ordered 2 items at 9.30pm. They arrived after midnight!! After calling them three times to be told they were busy tonight and that the driver had the items. A bit worrying considering we ordered a mix of hot items and cold. Sure enough they arrived 5 past midnight, ice cream tubs were upside down and ice cream completely melted. The driver left items on door step.and ran back to car before we opened the door. Terrible service.

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Shereen Wilson . 2020-06-16

MORE AT Google

We ordered food at 9:30pm and it was delivered at 5 past midnight! We ordered food on the Monday and had been delivered on the Tuesday We phoned 3 times and the business kept apologising, I phoned at 11pm and said that the food is ready and just waiting for the driver and it Extremely worrying how long our food was sitting untill it was delivered! I phoned again the second time and said that the food is with the driver and shall be with us in 5 minutes and had to ring back again 20 minutes later as the food hadn't arrived! A third phone call was made with the business saying the same stuff and saying that they are having a really busy night! The driver had dropped the food of at the door and had made a run for it as fast as he could! The ice cream was upside down and was half melted! The hot deserts were also cold I highly recommend to avoid this business and save your money! The service was absolutely shocking and a disgrace

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Suraj Kumar . 2020-06-16

MORE AT Google

The ice-cream is amazing! - We've tried different flavours & have never been disappointed 😁🍦🍧🍨

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Andy Red . 2020-05-29

MORE AT Google

Smoothies arrived one hour late, two hours after ordering them, they were decent though so that brings it up to 1 star.

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Linsey Mactaggart . 2020-04-28

MORE AT Google

Food didn’t arrive on time , still waiting to see if it’s going to come at all ! Won’t be buying from here again

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Holly Lennox . 2020-04-26

MORE AT Google

They were 30 mins late to deliver my food, was cold when I got it

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Jack Cumming . 2020-03-12

MORE AT Google

Cancelled my order, took my money out of my account and have to wait for a refund. Lost muly discount code as well

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Josh . 2019-10-19

MORE AT Google

Twice my kids have been. 1st time the ice cream tasted off; 3 of us tried and couldn't eat it. We were home and didn't bother going back. The second time the kids had a 15 pound voucher won at a fare. They went twice. 1st visit with the voucher was OK. They had 10 pound left and after they spent some of it on a half frozen tango ice slush he refused to give a voucher for the left over amount. Not a big deal as I think the sweets are cheap and horrible tasting. Though the girls were upset and offended. Red velvet cake was edible. I would not recommend.

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Karen Hendry . 2019-07-27

MORE AT Google

Great place to try as a special treat but you can get carried away with choice

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Graham Perrins . 2019-05-26

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