Subway in Lisburn

I don't think they know how to read a docket, they messed up our order really badly. The customisations was completely ignored some of the original options like ham and cheese didn't have cheese. not following customisations is really dangerous because food allergies exist.

Since the introduction of the screens, quality and service have gone massively downhill. This is the third time I've not had a full order of ingredients - which is frustrating when I'm sitting down to eat 2 miles from the store. Salad was missing last time; seasoning this visit. Ironically I did ask before they wrapped and said everything was there. Staff don't seem to be following the instructions or there must be a disconnect between the ordering kiosk and what they're presented with on screen.

Need to get rid of the self service kiosk.

Didn’t include the guacamole or double cheese which I paid £1.19 and £1.29 for

When ordered arrived it was freezing cold

This place never gets orders correct or complete, one whole item missing second item completely incorrect, I like to give local businesses my trade but I am now definitely going to go elsewhere

Food is ice cold took 2 hours delivery.

My sandwiches weren't toasted and didn't have the right toppings on them

Sauce was put on a sub when no sauce was asked for and chocolate chip cookies were sent when white chocolate macadamia were ordered. Not impressed

Disappointed as this is usually good. Wrong bread and not cooked. very disappointing

Received totally the wrong order - so disappointing

The new ordering system is overly complicated and therefore slows the whole process down resulting in queues, frustration and a room full of unhappy looking customers. The time on my order slip from the machine was 1250, i was handed my order at 1317

4 items missing from order. Looks like items were taken from bag as sandwiches were squashed at the bottom. £30 for two cold squashed sandwiches. Was promised refund via store and it has since been denied through the app.

Went in and there are two self service machines. Asked could they take our order at the counter but no, they can't, it's up to you to try and navigate their EPOS system. Queue is ridiculous. It's clearly so they can prioritise the people using Just Eat but it takes away from coming to the restaurant and having to go through an ordeal just to get your order in. The place wasn't very clean at all, had to wipe down a table to get somewhere to sit. The staff have a rotten attitude. Got our sandwiches and both wrong, whether that's us ordering at the point wrong or them making it wrong who knows, can't be arsed arguing with snarky teenagers who don't want to be here on a Saturday..£14 for two poorly made 6 inch sandwiches with incorrect ingredients. Don't know how an elderly person is going to come in and navigate that order system, I can barely do it and am in my 30's and tech savvy. Not an enjoyable experience, entirely regret coming here now. Avoid at all costs, plenty of better subways where they take your order as they're making it. Very unimpressed.

Absolutely disgraceful no salad on my sandwich at all and the quantity of filling is very sparse

no salad or sauce on it, so basically cost 14£ for a ham sandwich. not impressed

Lovely thank you! Exactly what I asked for.

it clearly says my house number on the order and the useless driver can't even get the house number right it also was saying 20.05 for the delivery but I never got the order till 25 past

Delivery Driver was very huffy and puffy because he couldn't wait for a couple of minutes to get my phone to give the code

The person who made this deserves a pay rise !!

you sent the totally wrong order I ordered two meatball marinara and I received two plain ham subs I have requested a refund

lettuce was missing off sandwich

Delivery driver was respectful and considerate

Was cold and few things missing

Only thing missing was brown sauce but honestly it's likely I didn't hit the button on the hash browns

Phoned to ask did they do the new spud potato and they where checky threatening to phone the police really rude don’t recommend

Ordered a sub but arrived no lettuce, no sweetcorn and no sauce

order was completely wrong, missing cookie, missing cheese, missing guacamole which was all paid extra for

forgot youngest child's food who has allergies so was unable to eat anything in front of him phoned and got told nothing they can do absolutely disgraceful and unacceptable

missing items and drink, sauce and cheese not put on either.

They sent me the wrong food, and I don't mean one or two things on it were wrong, they sent me the entirely wrong sub, I ordered garlic cheesesteak to help with my hangover, i got a salad..

Order arrived 30 minutes late. Both drinks and both bags of crisps were missing from the meal deals as well as a dip for the waffle fries. Lucky to even have the sandwiches at this rate.

order wrong two days in a row, not acceptable for a major food establishment

I ordered to the wrong subway, when I let the girl know behind the counter she was blunt and order full, she remade the order without me asking then tried to charge me £8 something, when it only cost me £4.32 on app, I then said I thought I was getting this as compensation, she laughed in my face and started waffling on about something, I said you have a bad attitude, she threw food in bin and told me get out, what bad customer service, she needs fired or some lecturing and not the first time I've experienced attitude in the lisburn subway, don't go, to the girl behind counter if your reading this I hope you learn something but people like you are too thick to even think they were in wrong.

Never been treated with such disrespect don't think I'll ever step foot in another subway again

Ordered salad using the new kiosk asked for double chicken got chicken and ham unsliced. Asked for mayo and everyone knows mayo first then cheese to stop it sticking to the box lid....nope cheee first then one wee tiny dollop of mayo which was.stucknto box lid. Was a take away so was 4 miles away before I opened it...Not good...staff unfriendly...atmosphere shicking

Uber eats never turned up got abuse down the phone. Do they not realise they hive name and make of car with registartion

Cold drinks on top of the subs so all cold. Sent a BMT and not a spicy Italian. Asked for no red onions and they came with red onions.

I have ordered twice this week. Both times the delivery time got later and later, and both times order was wrong. 1st order was missing x3 cookies I paid additonal for (Just Eat did refund this). Second time the cookie with meal deal was missing.

Wrong items delivered and i still havent recieved a refund after sending evidence.

Missing item, wrong bread on sandwich aswell , food was mid warm

very good!!! staff read order notes which was very much appreciated, friendly courier :)

Salad was great, driver had trouble finding the building??

no drink or crisps with my food which were ordered as part of the meal, and also no southwest dip with the chicken bites

i got crisps (3 packets) instead of my 12 cookies. this has happened twice now. if there is no cookies tell me before i purchase because i don’t like crisps and essentially waste my money.

Arrived fast but was missing partsnof my order. I ordered and paid for double chicken. I got the root of an innion and lettuce. Not great and disappointed. The chicken i did get was minimal.

ordered extra on sub never got them. not the first time this has happened will try another subway in future.

The bread was really stale. No sauce on the footlong order.. vegetables tasted off. No cheese. Missing a cookie out of a pack of three and one cookie had been broken in half with half missing like someone had eaten a part. Really disappointed!!!!

Was in yesterday with a group of learning disabled adults around 3.30pm yesterday. The attitude of staff was diabolical. I have never ever received such a poor reception from any staff anywhere. To crown off the experience, I asked for a paper disposable cup for one of our group to drink her Fanta, a small request you would think, only to be told staff are not allowed to give out paper cups!!!!!! Won't be back, EVER

I have free deliveries and I ordered 1 foot long meal deal and it cost me £17.43. That’s crazy, now they add a £1.70 service charge and a £0.25 bag fee on to the order. The sub I received was bland, there was no sauce on it and it was cold. Complete waste of money for a sandwich.

Catherine is the best she deserves a raise she served us as they were closing and we really appreciated it!

I understand things missing from a sandwich but how do you manage to add to it i am allergic to sweetcorn my BMT was filled with it and the garlic herb cheese bites were so cold ice wouldve warmed them up id be embarrassed if i sent out what i receiv

I didn't recieve my bottle of water

The food was freezing and had to go in the bin. I would like a refund

Couldn’t even finish off the order

Nice and fresh ingredients. Exactly what I asked for. Perfect.

Oh dear Subway at the Omniplex in Lisburn. What terrible service and attitude from the staff and probably the worste sandwich ever served to me. Only wanted a cheese foot long and the girl made the sandwich with 4 slices of cheese only. This amount of cheese didn’t even cover the bread and she’d over lapped so there were big gaps of just plain bread. When I commented the cheese didn’t cover the bread she was saying, and her colleague chimed in ‘you can only have 4 lol!!! 4 slices is not sufficient for a cheese only sandwich, maybe as a topping on a tuna, but not on its own. At least spread it out evenly if you’re using 4 so the bread is covered!! Anyway, they were so ridiculous in their response and attitude I could only laugh at them. You couldn’t even get annoyed by the way they behaved 🤣. Just a refund and left. I took a pic of the stupid sandwich they were charging me nearly £6 for 🤣🤣. You can see only half the bread has cheese on it 🤣🤣. Well, I’ll stick to my local subway at Texaco in Lisburn. Their sandwiches are brilliant and they always give 6 slices of cheese at no extra cost!! They’re doing takeaway now too so I don’t ever have to waste my time at the omniplex on again.

literally the emptiest subway I've ever had one side had nothing at all in it, not sure either how it could possibly have got as squashed as what it was ... not great

Sent the wrong order and when I rang they said I could only re order or call in, 20 pound for them to do the order wrong n make me have to re order to fix there mistake ?

Order wasn’t right and didn’t give me the correct things I originally ordered!! Clearly don’t take on what a customer wants

Cameron or the abstract sandwich artist as we are calling him! Needs to understand food goes along the sub not in a pile in the middle. Unfortunately worst experience in a subway ever had to deconstruct and rebuild my subway before eating.

Food and cookie was freezing cold

The food was stone cold and completely not toasted. Not worth the money!

Food arrived quite quickly just a pity everything was freezing cold & none of the dips arrived with the cheese bites or churro

do me a favour and tell your delivery driver not to smoke when delivering my food. cheers

Food lovely, only problem I asked for caramel sauce with churro but it was missing. That is the second time now. Thank you.

I ordered food long baguette, I got just 6 ft.order 12 pcs of cheese, I got just 4

Order was incorrect and if I’m honest was cold as well.

Food is good but more often than not missing items. This time 1 coke and 3 bags of crisps are missing. I understand mistakes happen, but how so often?

I got it without sauce and not toasted

absolute disaster of an order freezing not what was ordered on the app horrible horrible cold food hang ur heads in shame 😔 57.00 worth of cold rubbish

Food spouse to be at 3:35pm but arrived 3:56pm. Was late 20mins

Food was cold & soggy. They constantly forget the dips

Wrong items. Crisps instead of wedges. No Cookie with meal either! 3 pack of cookies completely missing! Shocking service.

Food was delivered more or less on time, but sandwiches weren’t toasted, although I asked them to be, and my nachos came with a whole lot of jalapeños, even though I didn’t order them. Couldn’t eat the nachos at all.

no cookies 1 rainbow 1 macadamia nut missing from order

The quality of the food was really poor, salad bowl had items in it that weren’t selected . Waffle fries came soggy and with something stuck to them- had to bin them. Very disappointed

Ordered three subways to get home and one not in bag so went back to have superviser say i stole a sandwitch to then find out they didnt ring it in my order then superviser just dam right cheeky shudnt be working with people shud be sacked and i will be taking this above his head talkihg to me that way infront other customers

food was cold. missing caramel sauce. churro was crispy/stale. very disappointed 😞

Very disappointed got delivered food and sent me a wrong order and cold sandwich even a dog cant eat it,and they never even looked at Side note on order i asked southwest and hotsauce but they put it bbq sauce,is your staff dont know how to read??,I phone the shop speak with the Manager Natasha and she said they didnt have the copy of reciept so they didnt read the note!I worked for subway for over 3 yrs and i know that staff have the copy of reciept so they have to read and follow what order etc..,obviously you didnt traine your staff well never ordering here again nur to recommend this place!!!such a waste of money!!

ATTITUDE OF DELIVERY DRIVERS ARE SHOCKING!!!

Only 2 ingredients in the sandwich,not everything asked for is included in it. Wrong flavour of crisps

late by 2 hours and the delivery driver didnt even say a word

Didn’t arrive and the delivery driver marked it as paid then the staff said nothing to do with us !!!! Complete joke

forgot the cookies i had ordered. food cold and i ordered a 9 piece hash brown and only got the 6pice also forgot the sauce. very disappointed!!

Didn’t get a cookie but I instead got a lollipop??

Everything was made wrong. Like everything. Didn’t have meatballs so they rang us to ask what we wanted. We told them what we wanted and what was delivered was like a frankenstein of what we wanted. Like we couldn’t eat it. Genuinely a joke

Went in around 6 yesterday to order my usual steak melt to be told I was no longer able to select my choice of herb and cheese bread. The sandwich was threw together. Never asked what sauce I wanted or offered me any salad. When did these rules change. The 2 girls working weren’t at all friendly and continued chatting to each other while serving. My partner got the baller and it didn’t even include the peppers as stated on the menu Total waste of money. Won’t be back 😡

the staff was very rude and was giving dirty looks as we tried to explain that they skipped one girl in the line and started being very disrespectful and said she had to speak up

The staff attitude is terrible.

I received a different order to what I ordered my sandwich was right but I didn’t get the cookie or the waffle fries or the 7up instead I got the sandwich I ordered and another sandwich which was just ham and mayonnaise and a bag of quavers and a box of hashbrowns and some sort of flat white drink

Food was lovely, delivery driver was very pleasant and food was early.

Between the order and delivery time, it took 2 hours and 50 minutes to arrive. When it arrived, the sub was very tightly wrapped to the point of being squeezed together. The sub was stuffed into a small box. On top of this, the bread was hard. Will not be ordering from here again. Terrible.

this subway branch forgets something with every order. I've been in-store and witnessed it as well. the sandwich building is chaotic, they don't listen to them as you order and the store is filthy - more training and management required

Walked in and told there was no sitting in I asked why and was told they need time to clean up 2 hours before it was meant to close and they said they wanted to leave early

Staff told us we couldn’t sit in as they wanted to mop floors and get ready to go etc even though it was 7pm and store closes at 9pm.

i wasn’t given my cookie which i paid for and it was on the receipt.

No Soap in toilets, reported to staff and told bluntly "There is none", explained I needed to wash my hands after using public toilet and that I'm Immuno-compromised , offered alcohol gel. I asked to use soap from their hand washing station at food counter, server allowed me access to come behind counter to wash hands however horrified to discover it too had no soap. If staff had no soap avaliable how do they wash their hands safely during food preparations and after using the toilet?Totally unacceptable,unsanitary and unsafe,especially with recent outbreaks of E.Coli surely staff should be more vigilant and must undertake some food hygiene training?.

Thank you for reading my message, I enjoyed cold subway. Last time was toasted, I didn't enjoyed after I did posted last order. I'm glad this time you read my note, worth money spend for lunch.

didn't receive the right cookie or drink. Also didn't get the sauce i asked for on sub