Dobbies Garden World in Lisburn

This place is disappointing. Upon first arrival at their restaurant there were no trays and their dishes were dirty. Another thing is their cakes and pastries were extremely dry and were almost as if they were stale. Staff were quite ignorant and the customer service was terrible. I deeply regretted my trip and I advise you not to come. I myself will not be back.

We ordered two coffees and 2 cream scones at around 4 o'clock. Tables were not particularly clean, horrible flies buzzing around. Coffee was cold, one scone filling was still partially frozen so some of the cream and strawberries were crunchy , the scone part was very dry. One of those things that afterwards you wish you hadn't eaten. This place is a shadow of its former self, the staff are not very interested or helpful, the plants are very expensive. It was good when it opened but its quite run down now.

You cannot see the menu until you reach the server so have to make a quick decision. Service slow, checkout even slower. Staff need training, apart from one (I think her name was Sue) who was excellent and is the reason I gave two stars rather than zero.

Just finished coffee at this cafe. While the food and drink were fine, the state of the floors, windowsills and tables were disgusting. The floors had not been swept with crumbs and cobwebs everywhere. Even bird poop was seen! Clearly cafe management are failing their responsibilities. What must their kitchen be like???We won't be back.

Meeting a group of friends here, we were disappointed that we could not find clean tables to bring our food to. We had to start clearing tables ourselves, as there appeared to be only a couple fo staff working, and they were serving or taking money. Very concerning regarding hygiene standards, especially for those with immune or other issues. The staff were very pleasant, but ‘run off their feet’, maybe something management has since addressed? None of us have been back since.

On Tuesday the 28th May I went to Dobbie's Lisburn. After waiting for about 5 minutes looking at the food all laid out but no one to serve it. When finally I did get the food and seated I was very disappointed with what I had, the meal was very cold . the service here needs to be improved and the meals need to be served right away or better still warmed properly.

Dobbies - surely you could improve. Firstly read all you're reviews. Call a management meeting and start by trying to improve 1 or 2 things. We have such high quality food in NI. You have so much potential and it falls far short on every level. Open you're eyes and look at what you're expecting customers to eat. Huge improvement needed.

Terrible food sweet chilli chicken ciabatta was tasteless and rammed with to much onion. The glasses were dirty too. Would not recommend

Had afternoon tea here, sandwich fillings a little disappointing but scones and sweet treats were lovely. We were served by a young lad named Reece who was very pleasant and helpful.

Came for plants…all good and staff very knowledgeable and helpful. Food and coffee awful don’t even bother the latte and cappuccino were exactly the same watery no taste to coffee food looked like nursing home food so we didn’t bother but plants were great

The only reason this review gets one star is because you can't bypass it! We vowed we would never be back after our previous horrible experience and yet here we were again having forgotten until we saw the same surly staff as before! Granted we arrived at 2.15 hoping for some lunch, but instead of politely informing us there was little food left they just glared at us and grunted when asked any questions. As I'm a vegetarian it's hard to get food at the best of times but here I struggled. I opted for a cheesy chip as they had no bread nor salad nor means to make a sandwich. I queued to pay but no one appeared so I just sat down as my food was already cold. My daughter paid for my food when she went back up to get coffee which was luke warm and took ages to make as the staff were chatting about their previous night out on the town and how much drink they had consumed. It is obvious the management have never heard of Trip Advisor otherwise they would be embarrassed to read all these reviews. Take my advice and travel another five miles up the road to Ashvale Tea Rooms where the food and staff are first class.

We came to let the kids have a play in the soft play, however it was due to close 30 minutes later for a private party, which wasn’t a problem, I enquired if it was possible if we could pay in to let the kids have a 30 minute play before the kids had lunch and the staff member wasn’t even aware that there was a private party and said “oh I didn’t know, I’ve just been letting people go in”. We then tried to order a sandwich for the kids and were told there was only cheese left, at 1pm, on a busy lunch rush, which I found to be insanity. We paid £13 for 4 undrinkable lattes, which were remade & replaced with 4 more undrinkable lattes. And they had run out of their alternatives & syrups that we asked for. The child’s sandwich was made with stale bread and whilst we were paying, another customer was making a complaint that despite there being an offer for kids eat free, they were charged. The cashier then also charged us for the kids meal. I want to be clear that none of this is a complaint about the staff, as someone who has worked in hospitality for most of my life, I understand most of this is out of their control, especially considering they were all untrained teenagers, but a complaint about a horrifically managed restaurant, leaving their staff to struggle in horrendous conditions. A complete shambles of a place.

Went for lunch as hadn’t been there for a long time. Big mistake !! Hot food lukewarm, very poor quality- had to leave most of meal untouched. Poor value for money. Won’t be returning.

Horrendous!! Where do you start. 'Restaurant' is stretching it a bit. Very poor selection, very poor quality. Only reason I ate was because of hunger. Tuna and cheese toastie thing. Worst place I've visited. Hyperinflated prices! Avoid this joke people, please.

Horrendous service and food. Powdered scrambled eggs for breakfast. The manager then argued with me even though the waitress confirmed it with the chef and apologised because “we shouldn’t be able to tell”. Seriously Dobbies, do better

Waited for ages at food bar with staff totally ignoring us and another lady infront of us a long time past eventually a male server asked us what we wanted i ordered and by the time we waited for tea and then another wait for till our food was cold chips were hard and sausages were well over cooked then i realised the price was £8 .44 for two sausages gosh what a price !!! When i conplained was told prices nothing to do with restaurant we found the staffs attitude cold unhelpful and food unpleasant and restaurant cold so much like the other reviews the garden centre is lovely but never again will we visit the restaurant worst experience 😢

Called in today for Lunch. Lovely blonde girl made me a gorgeous naked potato, service was great and she was very helpful. The little girl at tills was exceptional and very helpful. Both had incredible hospitality skills. Will be back, great experience at Dobbies Cafe.

My husband and I went for the Christmas lunch, unfortunately we were very underwhelmed. The sprouts were bitter and still frozen, the turkey was obviously from a supermarket packet, the stuffing was just a ball of some indescript mass, and everything was drowned in a puddle of gravy! Would not recommend this. 😕

Always enjoy looking around for offers in the garden shop and usually have a coffee. However last Sunday we decided to have a light lunch and thought the festive menu looked good. Well that was where we went wrong! Ordered two festive rolls at £9.99 each. Server clearly wasn’t sure how to make them and we ended up with two cold rolls each with a slice of curled up turkey, cold stuffing and a splash of gravy. There was no bacon so we were given an extra pig in blanket which would have been fine except the pigs in blankets were the worst we have ever tasted and were left uneaten! Literally left a bad taste on the whole visit. Lesson learned - we will shop in the garden centre and avoid food in the restaurant. Such a shame as the eatery could be a goldmine!

Called in for 2 hot chocolates and piece of cake at restaurant. Poorly made hot chocolate with powder not properly mixed with water in mug. Marshmallows then added before hot milk. Girl insisted that was how it was made to prevent staining to metal jug?? Queued for over 5 mins to pay and gave up as hot chocolate was now cold. Didn’t have treat and left it at till as no one came for our money. Poorly made hot chocolate and atrocious service. Very disappointed .

Just had lunch (1315hrs). Virtually no food. Sweet chilli chicken baguette £8.69. What an appalling joke. Best news was that they had no chicken. Very limited and poor choice of sandwiches at extortionateprices. This place needs a decent management team. It is grim and should be avoided st all costs. Maybe cafe should close down. Suggest visiting Hillmount Nursery Belfast. Amazing selection of food and much lower prices.

Second and last time we went for breakfast. Every time we go the restaurant supervisor is always on the phone all be it a business call had to wait an age to be served. The coffee machine was broke and two members of staff were more worried about it than serving customers. Had breakfast and was leaving when one of the staff behind the counter said you can’t bring dogs through the canteen. We were astounded as the place is supposed to be dog friendly. Funny how the same girl who was in grossed with the broken coffee machine and ignore us earlier was able to spot our dog when we were leaving. My wife then went to enquire if they had any hosta plants again two members of staff were talking together did their best to avoid my wife. She persisted when they eventually finished their conversation with each other. She asked did they have any and the guy just snapped no. They never have anything priced so you have to bring. It to the till to find out this causes massive back logs at the till when busy. All together a forgetful experience. We will not be back. Avoid at all costs.

I went to Dobbies to look for plants for the garden. In particular evergreen shrubs. I wanted advice on different plants that would give height and add seasonal colour. After having a coffee in tbe restaurant which was lovely but dies need better staffing. I...

Awful- I have been here before for scones and coffee and it was ok. Very busy, dirty tables/floor but the scones were good. Tried it for lunch today it is was awful. The lunch options are all beige- chips, Mac and cheese, lasagne, goujons. I...

Nipped in to use the facilities, took a quick nosey outside, spotted some reduced rhododendrons and azaleas . Got talking to Stephen a plantsman ,he advised me on care of the plants and guided me to other plants which fitted in my budget. Stephen did...

This is a real disappointment 3pm Easter Tuesday virtually no food even a plan scone nothing available, slow service to get served a coffee and then also to pay , tables a mess no one lifting empty dishes and loads of space but all full...

Fine for a cup of coffee and a scone in the afternoon. Plenty of space in mid afternoon and good service. However I have come at lunchtime and I now avoid it because it's not good.

visited at 12.30 on tuesday. tables all full of empty dishes, no staff clearing them. meal not hot and no gravy available.

Myself and my partner had afternoon tea on Thursday afternoon 23/2/23. We were looked after by Matthew, who was very attentive and helpful, nothing was too much trouble, his customer service has to be commended. Our experience was excellent and I would recommend family and...

One star is one too many. Cancelled our soft play booking for 10 kids 50 mins before we were supposed to be there for our 3 year old’s birthday party. Absolutely pathetic management.

I have just called in for a cup of coffee and found it hard to find a table. (Lisburn)It was 3.30 in the afternoon so lunch rush should have been well over and cleared away. I counted 30 tables covered in dirty dishes, floor littered...

Excellent garden centre, huge range of plants, garden accessories and gifts. This review is about the restaurant. Brought my parents for Sunday lunch. Very poor. Roast beef was tough, roast potato was practically raw. Curry was made with very small regular sized processed cubes of...

Saturday afternoon in the cafe- tables piled high with dirty plates, no one attempting to clear. Floor adorned with chips and dropped napkins. A few young and poorly trained teenagers seemed to be main staff. It’s busy because it’s convenient, not because of environment or...

I attempted to order the vegan panini but there was no one to serve me. A bell on the sandwich counter would be a great help as I could see the girl came out later and obviously had been busy washing up. Great range of...

Every year just before Christmas we used to travel with my mother and father in law from Donegal to Belfast to visit their parents graves and at the end of the day it was a real treat to go for dinner and a look around...

Wife had delicious "15's" pastry and Latte Coffee and stated it was delicious. So, that's the reason for a 5 rating, however, the reduction to a 2 rating, (and I'm being generous), was due to the horrid breakfast items obtained by myself. I make my...

Had a Dobbie’s breakfast on the last day of November and found it memorable insofar as the car parking was ample. The food was something akin to British railway station cafe in the mid 60s. Brittle bacon - rubber lookwarm sausages- cool eggs - cold...

Called with my friend, both in our mid sixties and with health conditions, these are not immediately obvious, we try to catch up every couple of months, usually for lunch. We both decided we would have the chicken curry, rice and a few chips, the...

Unfortunately my mother and I have waited for over 45 mins for our food and that's after a 20 min wait in the queue to order. The system here just doesn't work. The same issue every time I come here.

Visited around 10.30am and had the breakfast and coffee. For a middle of morning service time the fried food was dry and hard. Then the server broke the egg yoke all over the food as she put it on the plate, just a quick sorry...

On this our first visit there was nothing to inspire a return. The two staff serving at the drinks station in the cafe were very busy chatting and laughing and even when one of them decided to take our order they continued laughing and calling...

Paid 9.95 for the ‘mains’ lasagne salad and garlic bread yesterday. Mains which showed in the picture a decent sized dinner plate with a main meal. Presented to me was a side plate with a slab of bland Lasagne. A TINY side salad with no...

Dried up food and miserable staff! Do not contemplate eating here. Food is well below standard and overpriced. The staff were unwelcoming and seemed rather bored and fed up behind the food counter. This place was great when it first opened, back in the day,...

We had an appointment at Lagan Valley Hospital and decided to have a coffee and scone afterwards. Wish we had gone somewhere else. The scone could have done with being baked another 5 minutes and definitely didn’t taste as it had been freshly baked that...

I didn’t have a green thumb until I went to Dobbies and was assisted by Stephen in the plant section. Stephen provided information on how to look after roses and also recommended the correct compost. I will definitely be back!! Thankyou Stephen.

I don't often visit Dobbies but decided to call in for breakfast. I'm sorry I did...!!! The queue was to the entrance of the restaurant... There were three staff on, with one young girl running between, trying to serve people wanting hot food and people...

If you are considering going for afternoon tea please don't, easily the worst I've ever had. We would have been better sitting in the car with a carry out, way over priced and badly organised.

Booked afternoon tea for four one vegan, walked in table was ready and set up lovely, server was very friendly came bought our pots of tea to the table always had a smile on her face. When the afternoon tea arrived we could not believe...

Called in today for the afternoon tea for four in Lisburn. The servers threw the three tea trays at us and we never saw anyone again. We spent the whole time hopping up and down and having to stand in the huge queue to get...

The fry up was covered in grease I found a sharp object in my fry only to be told ‘oh it must’ve dropped off the frying pan’ The cutlery was dirty ,the rim of the cups where disgustingly dirty and the saucer’s didn’t match the...

Before you look at anything to purchase ask whats accually available, would save alot of time if they put a sign on the product saying not in stock, left in disgust

Recently had breakfast here with my son. The queuing system is a nonsense. One shouldn’t have to queue through all the stations to reach the one you want. Staff in the cafe seem poorly trained. They are unhelpful and unfriendly. The shop however is good...

The softplay is open but no staff are present in the softplay room at any stage. This was my second visit in which I noticed no staff were present. Older children run riot in the baby area which is aged 0-2. Children of all ages...

Shop lovely but the cafe has nobody visibly in charge. The payment tills have virtually nowhere to set more that one tray which means folk are left standing with them. Food overpriced except for the breakfast. Food tasteless. Its a pity as it has great...

Called in yesterday as heard good reports wish we had went elsewhere. £2.60 for a pretty average scone and an extra 65p for Jam. The queing system is ridiculous, pick hot food then have to wait behind loads of people for tea and coffee and...

We met with friends today. My friend ordered the vegetable soup which was over salted and came without any bread. We had the soup and were prompted by our friends to ask for bread. A young man agreed we should have had bread and fetched...

I like visiting Dobbies lovely shop. Had a lunch for two - sandwiches and one coffee. It cost £15 and one of the sandwiches was made with the bread heel - only realised after taking the photo. I think their hot meals are better value....

Some of the things I’m about to mention I would give the benefit of the doubt too, If it were busy. But with 4 other people in on a Monday morning at 9.30am, I can’t let pass this time. Upon entering there was no atmosphere,...

£18.10 for 2 Teas and 2 Toasties! Toasties came with a handful of cold fries and a spoonful of coleslaw. The toasties were bland and unappetising. Dreadful, and to cap it all we had to move dirty dishes to the side before we could sit...

Oh dear. Not only did we wait for ages but when our food came it wasn’t what we ordered and it was cold. I will NEVER EAT HERE again.

Customer service-lacking. I had two small children so made use of the soft play. No service so had to cart two of them plus a tray out to order food, two young girls watched me struggling with a tray and two kids while they stood...

40 minute wait for coffee and scones when the cafe wasn’t even that busy. The queuing system is ridiculous- service is so slow that people end up queuing outside the cafe without any social distancing. Scones were terrible - suspect they were previously frozen and...

Brought my 2 work colleagues here today for afternoon tea. I have been several times previously but it was their first afternoon tea experience which they thoroughly enjoyed Was beautiful as always and did not disappoint. Thank you for a lovely visit.

Called for lunch today to be met with a 30 minute queue that didn't seem to move. Order was taken by a staff member who definitely didn't want to be there and the food was lacklustre but at least it came quicker than the queue...

We took friends here for lunch; what a disappointment. We were given a limited menu and were told that two of the items we chose were not available. Table service was very slow even though the place was not busy. And finally, I noticed the...

Party of three for lunch. Long wait but appreciate that Covid restrictions caused this. Very young staff who were pleasant. However our complaint was the quality of food. For example how hard is it to do a cheddar and pickle sandwich? Cheap thin bread. One...

We didn't mind waiting for our coffee and scones to arrive. They were brought by a polite, thoughtful young man. So far, so good. It was all pleasant. Meanwhile a female staff member had begun moving chairs and tables and opened the side door. We...

Yep, at one level, it's just another garden centre, on the other it's got a much wider range of not truly garden stuff. A garden centre for the gentle gardener. The restaurant is amont the better ones I've seen recently, with a bigger range of...

Thought i would call and have a scone and coffee with a friend. Never again. Initial registration very slow. girl who was doing it was also doing 2 other jobs. Ordered fresh cream scone and coffee. Scone arrived without the cream, coffee without milk and...

I know we are all restricted due to COVID regulations but we called into Dobbin’s for a cuppa. It was just pathetically slow so we will give this a miss for a while.

I had lunch in Dobbies recently while visiting Lisburn. As they did not have vegan food, I opted for a baked potato. I made it very clear that I did not want the coleslaw, tomato and side salad. However it was delivered to my table...

Had Breakfast here this morning and noticed a big price hike in the cost of breakfast, I don't mind paying for quality however this is now one of the most expensive fry's outside of Belfast's Grand Central hotel and the quality is nowhere near what...

Terrible customer service and denied access to the Cafe as a staff member asked for mobile number and name for track and trace. Although it is not the law, we was still denied access! Do not recommend.

My family visit Dobbies often to look around and buy items from the diverse selection of merchandise available. On this visit we went specifically to stock up on plants. During our experience in the garden centre we were assisted by Stephen. We found Stephen to...

Visited on a Saturday Mid Morning for a spot of breakfast (sitting inside again) when restrictions were loosened but still tight in some respects. I found the system that they have excellent. Yes there might be a bit of a queue at times but once...

Arrived for a coffee and my husband joined a long queue as we had the dog with us. I wandered around the store for quite some time then found the outside courtyard. It was busy with people sitting in the sun enjoying meals and coffee....

I've probably visited 10 of Dobbies stores from Ayr to Preston and all have their particular faults, but Lisburn is badly run, its horticulture dept is badly set up, yes a lack of house keeping is noted in all departments. Food is miserable and lacks...

Found my Alisa Craig seeds and joined long queue which had no provision for fast purchasing - instead was in queue with people with trolleys packed with Christmas purchases. When it came to my turn the young man “shouted” to me “this is a queue...

Love dobbies large range of items I’ve always found staff pleasant and helpful , The restaurant is always busy I must try is the scones beautiful , The checkouts can be busy but go quickly , Can’t say any thing negative about dobbies nice day...

Dobbies great as usual. Lots of christmas gifts and plants great. Coping with the covid restrictions well and santas here. Scones and cream not a disappointment

Very disappointing. A lot of items not priced. No staff around to check. Quite expensive. One person on till, with around 8 in queue. After 5 minutes another 2 tills opened - after staff manning them had a chat!! Staff appeared completely interested and there...

I don't go to Dobbies often because it's significantly more expensive than other garden centres but they sell some quality brand and items the others don't. However this is not a product review but one of how some of the staff conduct themselves. Having worked...

We stopped in the cafe for a cup of coffee after visiting the Garden Centre. The regular americano was a bit on the large side but nice enough nonetheless. Good adherance to covid regulations with clean tables and spacing.

Visited about 10am on Saturday morning. Lovely young man doing track and trace details at coffee shop but lack of staff led to a good wait to get coffee and tray bakes! Building was cold and staff disinterested! Was going to buy some plants but couldn’t face the long queue!This place needs to step up and offer service with pleasant surroundings. Was always a fan but will go elsewhere from now on

Went to Dobbies for breakfast on Thursday morning ,one guy plateing up your breakfast then he had to go get you your tea and then dash across to the till for the payment.My breakfast was one sausage one hash brown 5mushrooms a slice of bacon baked beans and one piece of soda bread My husband had similar breakfast .I could have used the bacon for a piece of leather it was uneatable sausage was cold ,soda bread under fried and roughly got a teaspoon of beans.this cost just over £12.00 including 2 teas.Went to Witherspoons this morning hash brown ,beans ,egg ,bacon and as many cups of tea or coffee as we wanted all served piping hot just over £6.00

Visited here yesterday - poor selection of treats for a cuppa in the afternoon - staff were far from helpful or pleasant - I was asked what I wanted a knife and napkin for !Service very slow.Expensive for two Rice Krispie buns and two hot drinks!

I visited dobbies yesterday with my husband didn't see any sanitation in the restaurant young man took a cloth out of his apron pocket and wiped dirty tables put the cloth back into his apron and moved to the next table and did the same no sanitation whatsoever was used customers sat at unsanitised tables to be honest i didn't feel very safe don't no how they got A A approved for covid 19

My wife,her friend and myself visited Dobbies in lisburn today, Thursday 30th July and to our horror we and about 5% of shoppers were the only persons wearing face masks. We had the respect not to spread any possible virus droplets to others but at least well over 100 people had not the same thoughts.We were also disappointed that there was no security at the entrance doors to check on the amount of people entering.We were going to have a meal but after standing in the queue with maskless people all around us we decided enough was enough and left. We are all Dobbies card holders and unfortunately we all decided not to visit again in the foreseeable future.

I visited Dobbies in Lisburn about 6months ago (mid 2019). I'd been several times in the past and the food was fine. This time, it was terrible. The food was supposed to be hot but it was unpleasantly cool. It was offputtingly bland. The chips had yesterday's texture. Nothing on our two plates was worthy of cafe food.This is a pity because the shop is otherwise excellent... well, quite a bit overpriced to be honest.

I called here with my pensioner Mother for lunch on 18th March. My Mum insisted on paying and when we ordered two shallow bowls of Irish stew, a glass of milk and a glass of water from the food counter, I agreed, thinking it won't cost too much. We were charged £16.90 and had to ask for cutlery and sauce from an unfriendly cashier. I liked looking around the rest of the shop and garden centre but some of the prices were very high.

Called for a quick lunch with family. Food is fine for a garden centre cafe. Feels like a nursing home dining hall though, no music or atmosphere. Our primary concern was the poster stating that the hand washing facilities in the toilets were marked as being out of order. Dreadful particularly with the current government advice on the importance of hand washing.

Hi, We (5 of us)On a recent visit to "Dobbies" went into cafe for a well earned break on Saturday (22/02/20),we were under no elusion that it may not be busy, however we proceeded to pick up coffee/tea at the self serve station provided, only to discover a lack of availability of cutlery/napkins etc as we had purchased pastries that required forks to eat with and what do you know there wasnt a fork ,proper mugs for coffee or fresh water in the dispensary had not been refilled at all on demand ,this was very disappointing and off putting to say the least ,the staff were friendly enough that wasn't the issue, as someone who works in the food industry I was gob smacked by lack of good management, we have used this establishment on several occasions before this and standards were below average then as a few minor issues were present then ! But nothing too much so hence give them the benefit of the doubt on Saturday thinking they would not rest on their laurels, sadly they have !!! My recommendation is a floor manager distinguishable by a manager badge (maybe wearing a suit!!) So that any disputes can be dealt with quickly and efficiently, until then we will give it a miss!!!!

Without doubt the worst fry I have ever had.zero taste and had to send both back to be reheated. Nearly £21 for 2 with one tea and one pure orange! I got a hair on my toast and was offered fresh toast and a hot drink if I would like it, I declined the drink as I don’t like hot drinks. The place itself was absolutely freezing we had to sit with our coats on it actually was warmer outside.Definitely won’t be recommending and won’t be in restaurant again.So disappointing!

Sent for tea and scones to find the plates wet on telling staff was told.to.look.through them to find dry ones? On eating our scones and drinking tea we had only just eaten and a member of staff started clearing our table? She was very grumpy knocking my walking stick to the floor, there was no need to clear the tableware we where not finished and the place was not busy we felt pushed out and left! The scones were firm and not fresh and the pastry sickinly sweet.. If your looking for a friendly place to chat don't go here you wontfell welcomed food not great either.

How poor is this restaurant. It is going down. Today there were no knives, no plates no forks staff were fitting with each other and I had to use the end of a spoon to butter my scone. People with hot food I’m sure it was cold

We decided to visit the Santa Grotto at Dobbies this year with our new baby. I had seen it was nearly booked so thought that was a good sign it must be good. Yes it was perfectly adequate for our baby the elf was lovely and friendly, just Santa didn’t look very authentic. We went to get food and understandably as it’s so close to Christmas the queue was very long and slow. I had ordered a panini which was cold by the time we had waited in the queue to order hot good as well and pay. The tables were not cleared. The ladies toilets were out of order which was really inconvenient, a lot of people where giving off about this. A positive note is good sized baby changing area.

Chris and Carolyn at the hamper counter were superb and went far above the call of duty to help out yesterday. They could not have been more supportive and understanding when my son went into melt down and totally eased my shopping experience. A big thanks to both of them.

Very disappointed from the get go, as I asked in the door holding the hand of my toddler someone came barging past me to get in the door and almost tripped me up, I actually apologised as a knee jerk reaction although it wasn’t my mistake and then realised it was a member of staff and she didn’t even acknowledge me or the toddler!! We began looking around and there was what I assume a manager telling two members of staff what they had to do, they had shelves on the floor, empty boxes also all of which we had to dodge and the staff just watched us trying to navigate our way round, it was ignorant and ridiculous! We carried on as I have always loved coming here in the past and just put it down to them being busy?!! We then went into the restaurant to get hot chocs and scones all round, the latte wasn’t filled to the top and the syrup just settled at the bottom, I had to ask for more milk and to be honest it took ages and there was not one smile from any of the staff serving, they honestly look like they are serving some kind of prison sentence!!! The lady who worked the till was really lovely and offered the children in our group colouring which was lovely of her! The scone was delicious also and the desserts were fab too! We then browsed some more and we went to the food court and the gentleman working there was very friendly. I had picked up several items to purchase and off I went to pay, the cashiers were all lacking in happiness and the lady that served me was actually ignorant, it annoyed me so much that I actually wished her a good day as I left, surely they should be wishing us a nice day?!!! I will never go back here, I don’t wish to shop somewhere that I feel an inconvenience, a smile costs nothing and as previously working years as a manager in the retail business I would be devastated if my staff behaved this way!! If you don’t like the job you are in then choose another career!!! Maybe Dobbies you could take the lady on the food till and the gentleman in the food court to give the rest of your staff some lessons in good customer service!! I never put up bad reviews but I was absolutely disgusted today and also devastated that what was once a lovely place to walk into is now such a miserable environment!!!

Got served raw fish. the batter was still runny. and the chips were lukewarm and not cooked at all (very raw potato) spoke to staff who then gave me. burnt fish and burnt chips. would not eat here again.

Stopped here for a bite of lunch as I'd seen the cafe on previous visits to the garden centre, but never used it.