Subway in Rhondda Cynon Taf

Ordered toasted sub online, the man realised it was meant to be toasted. Takes it to the back where I can see him still and pretends to toast it. I get home to a stone cold soggy sub and they won’t even pick the phone up. Shocking

Didn't even wanna give 1 syar! This place is a joke! Dhoukd be shut down! Someone report these to food hygiene l.. or something thisnisnt right. Food always buzzing cold and always late always soppy anging not fresh at all foods rank !!!! Ponty amd rhydyfelin subway is the 1 to go! Don't order here your wasting your time.

Walked in at 9am when then opened. Only person in there. Took me 20 minutes to finally leave as the person making my sandwich was moping the floor in between stations of making the sandwich. No change of gloves either. It smelt like the sewer in there. Wouldn’t bother.

Often get orders wrong and never pick up the phone

Possibly the worst subway around, ordered online was late by over a hour, missing items freezing cold food, and as you can see poor standard bread must’ve been picked up from the bin. Couldn’t even be bothered to cut it. Disgusting shop wouldn’t recommend avoid avoid avoid!!

Ordered through just eat. My food never arrived and was refused a refund with the excuse of the driver being stuck in “heavy traffic”. Still didn’t receive anything after that text. Will be taking further

Sandwich great messed order up tho didn't realise until home but was nothing major

This is the worst subway I have experienced. Ordered food which never arrived despite saying that it had been delivered. How this branch remains open is beyond me! My staff went hungry today!

Ordered through just eat and was never delivered.

I ordered a salad. The chicken was frozen in the meal and was completely unable to be eaten. Terrible!!

I ordered a delivery on Sunday at 14.05pm. The estimated time of arrival was 15.20-15.40. At 15.52 I called to find out what was happening and was told they were very busy, there had been a delay, but my order was on its way out the door with a free ice cream. Given that the store is less than 10 minutes away, and nothing arrived, I called at at 16.30. This time a woman answered and said she had just come on shift. She spoke to someone in store, who said that the order left ages ago. Then she called the driver, (I could hear her conversation) who told her he only just left, and was about 5-7 minutes away. I asked for a refund but was told I would have to request via the app. 40 minutes later a woman (not the man who claimed to be 5-7 minutes away) brought my order. So my order arrived 3 hours after I ordered it, and 2 hours after they promised to deliver. When we did eventually eat it, it was cold and soggy. The melt was squashed. I haven’t had my refund yet, but there is no way I’d order there again!!

Excellent sandwiches everytime it got done by Dan. Dan is just THE MAN. I went away for the summer yet he still remembered how I liked my sandwich made, put in the student discount for me, and made sure the sandwich was packed and not loose. I'll always come back, rain or shine.

they put a singulare jalapeño on my sub which I did not ask for

Had 2 footlongs on Saturday, both had big chunks of the underside missing 🤷🏼‍♂️asked for olives, tomato’s and peppers, didn’t get that… smdh

Italian herbs and cheese + steak + chipotle = 🔥🔥

Staff was rude not all of them but two of them it’s only two of them. I regularly visit the store but there are two People who show a lot of attitude as if they are giving the food for free its better they stop working or change there attitude towards customer a skinny guy with long hair who servers and a woman with head band , i really felt bad after being served by these two.

Great food at a reasonable price

Absolutely fantastic branch of the best sandwich chain in the U.K., the Staff at Treforest Subway are some of the best I’ve seen, cheif among which being Rachel who served us swiftly, generously and with a smile all the while. Would come back just for the service we received. If I could give more than 5 stars I would! 11/10

few times I've ordered here with no issues, but today they got it very wrong. I was eating my sub and turned it and noticed what i thought was MOULD, turns out it was tissue paper or some paper, absolutely unhygienic. Not bothering to check is just lazy, 16 pound for two rolls is ridiculous too. When i went into store they didn't seem to fazed and told me to get the refund through uber eats, wont be getting food from this dump again.

Pathetic service . Was served with broken bread and hard to eat. I asked to change but they refused to do so.

Tuna sandwich was nice. Cheesy bites was cold.

3rd time of ordering and that's the last! Twice my order has been bad , both times the sub was burnt. This time this morning accepted my order but then 30 minutes later cancelled it , the place and staff need a good sort out! Other subways apart from Pontypridd area are spot on but this one is a appalling

Went in hungry as had been busy all day, asked if they had prawns, no he said so settled for ham and tomatoes, do you put butter on the bread I said, no he said, do you have salt, no he said, the tomatoes looked like they had been there since yesterday, aah well needs be, gave him a £5 note and the half baguette was £2.99 he wanted to give me the change in 5p pieces, is that a joke I said no we have no change either… was this just a bad day or to my mind very bad management and the staff could could do with some good training.. thank you I shall definitely not be going back..

Shop is tiny, pretty slow waiting to be served, staff wouldn't toast my wrap before the salad went in for some reason? They do this in every other subway store I visit.

Wish I'd read the reviews before ordering, sums it up really....

Missing half our order, sandwiches were just checked together and all the filling was falling out,very disappointed

I waited 4 hours for my food to arrive they got my order completely wrong and to add to that my food was freezing.we called them twice and they said it was on its way but it took an extra hour to arrive.

Never would I ever order from here again the orders are alway wrong the staff and management are so rude and unprofessional they don't help or correct u order so so rude people , and very arrogant, they do nothing to help u, and it never they fault they food is always cold never toasted and never the right order and always missing things , I wouldent waste my time or money with these again!!!!!! Disgraceful .

food was ice cold like it hadn't been heated. bread wasn't cut through. bread was ripped up and messy? ordered hash browns, received soggy wedges. ordered chocolate chip cookie, received smarties cookie. every item i received was either wrong or plainly inedible

A great place to eat, every sub is made fresh.

Most disgusting experience of my life. Flies everywhere and so clammy and hot despite it being mild outside. Won't be visiting again.

Ordered via just eat, food was stone cold. I was given the smallest portion of nachos I’ve ever seen, not even a quarter of the box was filled. Not to mention that they were so soggy they were inedible. As soon as I began eating the ‘wedges’ They made me nauseous and I’m still feeling sick. and the bread on the sub was so dry it was like eating dust. Didn’t receive my dip neither.

I have lost count of the amount of Orders that have been delivered with the wrong items or worse, items completely absent. Dreadful Subway branch. Update 02/08/22 : This branch is still not delivering correct items. Either missing or wrong entirely. What is going on!?

Could have done with more add ons.. made it and didnt ask if I wanted anymore.. very rushed

waited delivery for well over an hour. not one single update was given and they never pick up the phone.

Paid £5.90 for a salad bowl. Not worth the money. Very poor portions

Always busy, but food is always good

Have ordered twice from here and the food doesn't turn up unless you call them to chase them an hour after ordering. Will not be ordering from there again.

I hate posting negative reviews, however, the 2 young ladies serving on Sunday need to be retrained on their H&S Food Handling. Both girls were wearing Pandora style bracelets on their wrists which were dragging over the food surfaces and the food. I will not revisit this branch again.

Awful service. Twice I've ordered a delivery, first time the order was two hours late and the second time it didn't even turn up!!

not even worth a star food was delivered nearly an hour late so it was cold ad on top of that they put a cold bottle of pop in the same bag as the hot food. wont recommend and won order again

Shop was a little small and obviously with covid still lurking it was a annoying, but the food was still good regardless.

Awful service. My partner recently ordered a delivery for herself from this location. They failed to deliver this order and have now also failed to provide any refund or respond to any attempts of contacts. I would avoid this store at all costs.

Did not complete order correctly. Ordered one toasted and one not - however these were swapped. Forgiving this, the steak was full of hard chunks and there was so much sauce the bread was soggy and floppy. The delivery driver was very friendly - probably the only positive.

Not a mask in sight on all 3 members of staff working. And I can say the same for a smile.....

Delivered to wrong house initially, replacement order slow.

The young lad servicing gave good customer service and the food was lovely. The reason I only gave a three was although there was only myself and one other customer the order printer kept going and the older man that was working there just stood around chatting with his friend. It took over 15 minutes to get two childrens boxes because the young lad had to do it all.

The staff here always serve quickly and efficiently. The shop is always kept clean. Other subways I've been to have had meat all over the surfaces which really put me off a vegetarian. Staff here always offer to change their gloves when serving my veggie sandwich. Thank you, it really is appreciated.

This is my first time leaving a business a review. The young girl working today took around half hour to make 4 subs. Luckily it was quiet. She was polite just so slow.

Ordered a tuna footlong with Lettuce, onion & cucumber & bit of Mayo, went to eat the sandwich and it all fell apart, there was no bread on the bottom, took it back, they agreed it was basically inedible, put it in the bin then remade it. I then had to repay or they were threatening to ban me. So paid for 2 sandwiches, one of which they put in the bin 🙃 I'd rather travel the distance than use this subway ever again

Very nice lunch, no complaints.

No one wearing masks bit disappointed

Waited over two hours for my order and ended up not getting it. The best part of the experience was being able to get my money back.

Excellent food very fresh moorish 1 foot long is never enough

Food was great, once we recieved the full order. Shout out to Josh for trying his best to get the other two employees into shape. Felt like I was in more of a youth club than a subway restaurant until Josh came and took over... why it takes two people to figure out what/where caeser sauce is is beyond me. 3 stars go purely to the amazing Josh for sorting out our order properly without being distracted by his coworkers who were treating the job as a joke. I dont expect much from somewhere like subway but i do expect to be served without the hysteria, I felt embarrssed for you Josh.

Subway,polite friendly staff,lovely subs.

Absolutely disgusting, food arrived 2 hours late, freezing cold and items missing, STAY AWAY FROM THIS PLACE. Manager doesnt answer calls.

Nothing special it only has three stars and it could have done with a good clean ...tried it didn't like it

Great service, great food. Great experience

Miserable staff rude to customers aswell as bad attitude would not recommend this place atall will defo never be visiting again

The food here tastes amazing 😋.. Having a sandwich made that is jaw dropping delicious. The staff here are amazing and the cleanliness of the place is to a high standard. The only downfall to the place is parking but there is parking opposite in the tesco car park with a free cash withdrawal ATM. Also it's not far from pontypridd park it's walking distance 🏃🏼‍♂️💨👍

Awful service. Delivery took over two hours, and order was incorrect. Avoid.

Great service, and loads of fresh ingredients

There was bird seed outside, a crow stole my sub on my way out, don’t recommend

Such nice staff. I Went in for myself and my wife who's pregnant and isolated at home. The ladies made the sub with salad in a separate tub so I could toast it at home and prepare it after. Great idea by them

Not what I thought it was, apparently the train station is just up the road

had a subway today and was very nicee 👍

Lovely staff, banging sandwiches.

went into store at 21.50pm sunday 27th oct was met by a happy friendly young lady very helpful nothing was too much trouble didnt catch her name but lovely young lady definitely shop there again x

Staff early morning is very polite and helpful.

Gets boring 5 days a week but it's the best of a bad bunch.

Miserable staff I was the only customer I could understand if they were busy but I had bad service

Felt sorry for the young lad working on his own at a busy time

Thought I would try it and personally I think the pricing is shocking to be honest just cost £10+ just for 2 salads 😳

Just got served by boy called Matthew really friendly and polite

Where else can you get a coffee something good to eat and a decent game of chess?

Just had coffee but was served by very nice lad. Professional service

Lowering my rating again, as there has been a drastic change lately. I assume cost cutting measures have been put in place as staff seem to be paying close attention to the very small amounts of various items that they put in the sub. The stale bread has also made a return so it seems they are holding on to bread as long as possible, way past when it should have been thrown out. Sometimes it's so stale it crumbles to dust when touched. Funny as subways slogan is "Eat Fresh". I once again will point out that the staff are always friendly and helpful, and I suspect that the poor standards are cost cutting measures from the franchise owner. Really disappointed as subway was one of my favorite fast food chains.

Lovely sandwiches at cheap prices

Service is always good, quick and efficient. Staff know what they're doing and are very friendly

Everything you expect from subway

Lovely food nice staff clean and tidy

Absolutely beautiful Italian herb and cheese bread Italian BMT all the trimmings and pepper cheese and toasted with ranch sauce

Staff were lovely and friendly.

Always amazing food with fresh supply

Very good quality food and the staff here are generous with the fillings. I enjoyed my many visits to this particular Subway because it's often quiet and always looks clean. I would recommend this place to anyone :-)

This is the best subway store around..amazing service always..staff are always friendly and polite. My salad bowls are always generous..wont go anywhere else!!

Great subs nice and fresh friendly staff always well stocked and run well subcard makes it better.

Exactly what you would expect from a subway

Always feel rushed when I get served

Probably the worst subway ive ever had. Stale bread. Chemical veg. Wont be back ill stick to treorchy. This subway was so good about a year ago and now its horrendous.