Subway in Gateshead

Here is a list of issues based on the last 3 times I've ordered from here. 1. Missing items every single time 2. Sandwich is crushed and mangled 3. I order the subway steak melt, I would like more than one strip of pepper and 2 slices of onion. 4. Massively overpriced (hardly any filling) 5. Wrong items being delivered. Just useless basically.

my sandwich was missing mayo and sweetcorn. My waffle fries has tomato sauce all over them which results in them being soggy

Delicious as always great service from the team at birtley

The delivery wasn’t correct, I had ordered a packet of Doritos Chilli Heat Wave but got given Thai sweet chili sensations. I had also ordered a bottle out Original Coca Cola but was given Coca Cola Zero sugar, not only that I had ordered the bmt to come with x-spicy Chipotle Southwest Sauce but it had came with Lite Mayo. The X-Spicy south west sauce was placed in my little sisters sandwich who cannot handle spice in the slightest so she could not eat her food!!!

I don't know if it's customary to punch the sandwiches in to the bag or if it was a one off but that was, no doubt, the worst subway I've ever had.

Lovely food and nothing missing.

Delicious sandwiches from the great team at birtley

not happy at all, sandwich arrived with things I asked for on it missing.

Brilliant service by Subway! Very happy:)

Ice cream is all melted and missing cookies from order

Second time happening wrong bread and no sauce when asked for sweet onion used to be a 5 star rating every time but lately gone downhill

Footlong was not toasted when asked it to be on order other than that everything great

Ordered a breakwich received an onion and cheese sandwich watched the guy putting the wrong things on and taking them off when he realized not going back here again avoid being ripped off

Never had a problem with subway whiles ordering in store! The delivery food was absolutely disgusting. Only ate quarter of my footlong Philly stake. My daughter’s tuna 6inch was minging, the cheese bites went in the bin and the waffles were like they had been defrosted and warmed up in the microwave. Paid extra for full 2x fat coke and got 2x Coke Zero sugar. Only thing that was decent was the cookies! Will never be ordering a subway for delivery again! Rank

absolutely shocking wrong drink haven’t added everything in that I ordered in the sandwich

just one complaint ordered a foot long cookie and it didn't arrive

Missing bbq meatballs from order. Annoying. Food nice otherwise

My sandwich was cold by the time I got this am not happy.

Asked for no lettuce on the sandwich but there was lots of lettuce. Ordered raspberry cookies and got chocolate cookies. Nothing to say the raspberry ones were not available.

The sandwich wasn’t amazing.. Ben and Jerry’s flavour was wrong. Hashbrowns were Jewy..

thank you for your kind gesture of the free upgrade to apologise for last order. really appreciate it. 😊

they forgot a sandwich after I paid for delivery. had to drive along to get it. the young lady apologised, but when she showed the lad who didn't read the order proper the receipt, they were both laughing.

Fantastic service all round Thank you 😊

The bread was so stale, dry and hard it was inedible. It had the tiniest amount of cheese on and no garlic at all. It was so bad it went in the bin! The salad was alright though. Definitely would not order a sub though if the so called garlic bread arrived in that state. Took just over an hour to arrive as well. Doubt we’ll be ordering again.

Cheese was not put on either sub and I ordered 2 packs of cookies and only received 1 pack

some of the fillings in one of the sandwiches were missing

I want my refund for the missing items

delivery was fast, excellent food. beyond expectations with what I asked for. Will deffo order from here again

Only six chipotle cheesy bites given when I ordered twelve and normal cheese put in wrap when requested and paid for Monterey Jack cheese. Apart from that everything good.

Both Sandwiches were not right

Missing items happens every time not happy at all

Wrong cheese on salad, wrong bottle of pop and wrap not toasted

Did not come with sweet onion sauce as requested

if ya want dry mouth n stale bread these guys are what ya looking for if ya really want to chin ya other half, then order one of these 6 inch disappointments, guaranteed to fill u in then fill you up ,disastrous

I waited an hour and half for food to be delivered. Food got delivered absolutely stone cold they clearly made it when the order got accepted so it’s being sat in the shop for hour and half freezing cold. They put the hot sandwiches on top of cold bottles of pop which made the sandwiches all soggy. I rang the shop and the girl that answered had a stinking attitude and ended the phone on me when I asked where my order was and how long it was gonna be. Absolutely disgusting and disgraceful!!!!!

Missing half my order, absolutely ridiculous

I ordered extra food and give me the wrong stuff, waste of £4

Never once has this place got an order right. Always missing items in every order we’ve placed it’s ridiculous. It’s either something is missing from our sandwiches (normally if we pick double meat or cheese) or the items in a meal deal are always wrong.

We asked for no cheese on one of the sandwiches but it came with cheese! Wrong drink on one order and two wrong crisps on the order really not satisfied.

sent wring drink and sandwiche wasn't even put together properly or cut in half propley

Ready for collection! Waited over half an hour in shop. All served straight away in shop including delivery drivers. Once shop was empty they finally started prepping mine. Priorities wrong.

My order was wrong, no sauce on my sandwich, wrong drink.. overall not good :/

I ordered a big breakfast and there were no eggs on it. I am quite annoyed at this as that is the best part for me. I just got more hash browns shoved in. If they did not have eggs (that is what is shown on sandwich ingredients) they should have stated not available. I would have either ordered something else or got my sandwich from a different branch.

while I can get behind not wasting resources on needless packaging, it really spoils things when my 'hot' submelt sandwich is packed inside the same paper bag as the iced coffee drinks I ordered meaning that by the time my order was delivered, the sandwich was cold, and the iced coffee drinks were no longer the cold level I expected them to be, overall it spoiled my meal and was a nightmare to get cleaned up.

Food was cold, Nachos were literally just the Crisps and Cheese, zero sauce on them at all. Chicken bites were cold and soggy. Awful food.

the food was nice and everything was correct with the order apart from the bread itself, we had a different bread to the one we had ordered

Got just the sandwiches not the rest of our food/drink that we had ordered

Everything we ordered was wrong g wrong bread not toasted wrongs crisps and cookies

The food delivered from Subway Birtley was excellent The Delivery it's self was absolutely ridiculous it was a hour late Was it Subway fault or Just Eat Like most delivery people I had to go to the flats I live in down to the main entrance It should be delivered to the door Let's see if get a reply from Subway or Just Eat

Items were completely wrong sandwiches weren't even what we picked not even close. Recipet on the bag had correct order but was given 3 meatball sandwiches when asked for bmts! Called the shop multiple times no one picked up. Very disappointed

Didn’t put me hash browns on like

I did not receive my food. At all. I watched the delivery driver on the tracker go to the wrong place twice then give up and mark it as delivered. So now I have to go through the refund process. Appalling.

Ordered gluten free and an Italian but unfortunately because they haven’t labelled which one is gluten free it can’t be eaten.

very basic for the money not good as when you go to shop

Wrong sauce on one sandwich, items substituted without any communication. Poor experience.

Best subway in Gateshead👍, i love gobbling Joel’s meatballs😉, they are soo tasty and full of flavour🤤🤤🤤

Terrible service gave the wrong delivery the delivery driver was sped

I should have recieved the order first thing this morning, its now 13.10 and I am twenty miles away and the only resolution the appointed driver and subway could come up with is they could leave it somewhere, I don't understand why the order couldn't be cancelled, and reordered, as it wasn't my fault.

Ordered a six inch sub with cheese and a footlong sub with cheese. Recieved 2 6inch subs, neither with cheese, just eat refuse to refund the difference of the footlong and 6inch i recieve even with photo evidence. Avoid like the plague!!!

Rubbish! Took my money and my order hasn’t arrived. Lied to us when we rang asking where it is and said the driver was here. Place now closed and not answering the phone.

Excellent food excellent service

Nasty sandwich was mingin bread tasted like it was off

Bit disappointed.. normally no issues but my order was missing an item and the sun only came with meat and cucumber despite ordering lettuce and sweetcorn as well… still tasted nice but bit of a letdown

As always service from Birtley subway is fantastic

Great service as always thank you

Missing items from our order pathetic substitutes

Just eat picked up wrong order then said they weren't going back to shop to get my order so had to go and collect it myself

Only 1 of the 4 items delivered was actually correct, the other 3 were missing half the option requested.

There was no cheese in my tikka subway also there was no sweetcorn in my ham and cheese subway also didn't get my cheese and onion Crisps that was free.

i got the wrong crisps with my order

2 subs ordered - one was completely the wrong item, the other was wet and soggy.

Half the items missing, had to call about delivery now shop wont answer calls. disgusting. Never again

Lovely cheese salad goes well with chicken or fish.

I didn't get drink or cookie with my order...

Missing items half filled sandwiches absolutely disgusting

food wasn’t toasted as i requested it to be, nachos were cold and the restaurant took far too long assigning a driver

Food was fresh and delicious there was plenty of it and the salad was nice and fresh and loads of it too very nice

Driver was on way on the map and got here apparently but no show no idea where the sub is tried ringing shop no answer very confused

Was missing items from the meal deal I ordered didn't get the drink, cheese bites or the cookie

Sorry to say that meat balls were Burnt and inedible.

Cleanest Subway I've ever been in. Friendly chap and really nicely prepared sandwich. Thank you!

Stale bread, sauce only at very edge so left an extremely dry sandwich!

Amazingly quick delivery and food was of a high quality

Terrible experience food was ordered and time was given, food came 40 mins after stated time and it was freezing and stale ! Very disappointed

Why have I been charged £3.49 today for delivery when yesterday it was £2.49?

Delivery driver was lovely, friendly and polite. Food was great

delivery time changed twice waited over an hour. To be fair I would say just eat shouldn't take orders unless there are available drivers, then you know how long you have to wait.

Only give 1 star as that was the only option.....to be honest it was one of the worst subways I've ever had

Missed my lunch break cos took so long

The food was cold and not toasted like we asked, the tuna was more dry if anything and big clumps of it into my sandwich,

Food was put together a bit sloppy but other than that spot on

Very disappointed with the constant early closing of this store.. So annoying when you go there especially for your tea and it's closed well before the time stated!!!

I go to this subway regularly and it's always good. Sandwiches always taste with care but never enough mayo.

My wife and I went there with our newborn and a man jumped the queue and the two ladies asked him to wait for his turn because we were here first. Very rude person but the staff handled it very professionally and respectfully. Thank you so much for the friendly environment and the subs were quick, warm and tasty. Thank you again

Clean and trusty. Fresh products and nice staff.

Good, solid Subway. Fast service and plenty of seating.

Very good. Everything was fresh.

The store was fine but the Subway App is very nearly useless

Kids love subway so a no brainer to go.

Loved it. Staff are really friendly