Based on 581 opinions finded in 4 websites
Based on 581 opinions finded in 4 websites
Nº 491 in 636 in Gateshead
Opinions
As always great service and great food
Darren . 2024-11-29
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2 parts of order wrong, I had a note in the bag stating they put 3 cookies in the bag as a way of saying sorry but there’s only one cookie. Not happy and not worth £13 I paid.
Amber . 2024-11-27
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Delicious as always from Birtley
Darren . 2024-11-27
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Always delicious from the Birtley team
Darren . 2024-11-27
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Great as always from the Birtley team
Darren . 2024-11-26
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askd for garlic sauce on salad and sent sweet onion and there and 6inch potion about 3 bits and cheese has been scrapd from the bottom al never order again from here
Melanie . 2024-11-26
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Always great from the Birtley team
Darren . 2024-11-23
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Thanks to all the team at Birtley Best ever Subway
Darren . 2024-11-20
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Thank you so much Birtley team food was delicious and cookies too
Darren . 2024-11-19
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Once again thank you to all the Birtley team delicious food as always
Darren . 2024-11-18
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Thank you to all the Birtley team another delicious sandwich and sides
Darren . 2024-11-15
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Once again delicious food from the Birtley team
Darren . 2024-11-14
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Thank you team Birtley another delicious sandwich
Darren . 2024-11-12
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I've now ordered the same meal 3 times to be delivered. Every time I've had the same issue. Items missing. Sandwich with hardly any filling. Sandwich looks like it's been a metal press. Just for once get the order right, it's not difficult. Put some filling in, I had only one slice of pepper ?? And and three caramelized onions (thin strips). Your not exactly cheap anymore so the quality should be excellent, but it's not 👎
Wayne Roberts . 2024-11-11
MORE AT Google
Here is a list of issues based on the last 3 times I've ordered from here. 1. Missing items every single time 2. Sandwich is crushed and mangled 3. I order the subway steak melt, I would like more than one strip of pepper and 2 slices of onion. 4. Massively overpriced (hardly any filling) 5. Wrong items being delivered. Just useless basically.
wayner101 . 2024-11-11
MORE AT TripAdvisor
Nachos had been stood upside down and the tomato juice ran out all over my light carpet and kitchen bench. Very lucky I saw it and got it off before it stained!
Yvonne . 2024-11-07
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Didn't ask for peppers as don't like them but peppers were put in sandwich & ordered Dr Pepper but received Coke
Sarah . 2024-11-07
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As always delicious sandwich thanks to all the birtley team
Darren . 2024-11-06
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As always delicious sandwiches not sure about the sauce in a cup tho haha
Darren . 2024-11-05
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Every single time I order Subway they send the WRONG order or missing items. If you don't have the stock take it off the app! This time 5 items were missing. 2 items had subs sent which cost less then what I paid for. Ordered the nachos and they come smashed to bits, looked like they'd fell upside down. Wanted the chilli Doritos but they were a mix of chill, cheese and original which we don't like. And the food was cold and took over a hour to come, not owa impressed like.
Claire . 2024-11-02
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Best Subway in north east thank you to all the Birtley team for always giving great orders
Darren . 2024-10-29
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Ordered for toasted but they did not toast it
Lavanya . 2024-10-25
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with being box salad the driver needs to hold it flat hes carrying bag so all salad falls to end and not alot ov sauce for it comeing to nearly 13.00
Melanie . 2024-10-24
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my sandwich was missing mayo and sweetcorn. My waffle fries has tomato sauce all over them which results in them being soggy
Imogen . 2024-10-10
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Delicious as always great service from the team at birtley
Darren . 2024-10-08
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The delivery wasn’t correct, I had ordered a packet of Doritos Chilli Heat Wave but got given Thai sweet chili sensations. I had also ordered a bottle out Original Coca Cola but was given Coca Cola Zero sugar, not only that I had ordered the bmt to come with x-spicy Chipotle Southwest Sauce but it had came with Lite Mayo. The X-Spicy south west sauce was placed in my little sisters sandwich who cannot handle spice in the slightest so she could not eat her food!!!
Cole . 2024-10-07
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I don't know if it's customary to punch the sandwiches in to the bag or if it was a one off but that was, no doubt, the worst subway I've ever had.
Dani . 2024-10-05
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Lovely food and nothing missing.
geoff . 2024-10-02
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Delicious sandwiches from the great team at birtley
Darren . 2024-10-01
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not happy at all, sandwich arrived with things I asked for on it missing.
Sarah . 2024-08-23
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Brilliant service by Subway! Very happy:)
Brooke . 2024-08-20
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Ice cream is all melted and missing cookies from order
Brenda . 2024-08-01
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Second time happening wrong bread and no sauce when asked for sweet onion used to be a 5 star rating every time but lately gone downhill
Darren . 2024-07-28
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Ordered a breakwich received an onion and cheese sandwich watched the guy putting the wrong things on and taking them off when he realized not going back here again avoid being ripped off
Curt J . 2024-07-24
MORE AT Google
Footlong was not toasted when asked it to be on order other than that everything great
Darren . 2024-07-24
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Never had a problem with subway whiles ordering in store! The delivery food was absolutely disgusting. Only ate quarter of my footlong Philly stake. My daughter’s tuna 6inch was minging, the cheese bites went in the bin and the waffles were like they had been defrosted and warmed up in the microwave. Paid extra for full 2x fat coke and got 2x Coke Zero sugar. Only thing that was decent was the cookies! Will never be ordering a subway for delivery again! Rank
Candice . 2024-06-19
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absolutely shocking wrong drink haven’t added everything in that I ordered in the sandwich
Ella . 2024-06-12
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just one complaint ordered a foot long cookie and it didn't arrive
Kieron . 2024-06-10
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Missing bbq meatballs from order. Annoying. Food nice otherwise
Lauren . 2024-06-10
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My sandwich was cold by the time I got this am not happy.
Louise . 2024-06-09
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Asked for no lettuce on the sandwich but there was lots of lettuce. Ordered raspberry cookies and got chocolate cookies. Nothing to say the raspberry ones were not available.
Alison . 2024-06-06
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The sandwich wasn’t amazing.. Ben and Jerry’s flavour was wrong. Hashbrowns were Jewy..
Sophie . 2024-05-31
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thank you for your kind gesture of the free upgrade to apologise for last order. really appreciate it. 😊
tracy . 2024-05-21
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they forgot a sandwich after I paid for delivery. had to drive along to get it. the young lady apologised, but when she showed the lad who didn't read the order proper the receipt, they were both laughing.
Emma . 2024-05-17
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Fantastic service all round Thank you 😊
Carla . 2024-05-03
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The bread was so stale, dry and hard it was inedible. It had the tiniest amount of cheese on and no garlic at all. It was so bad it went in the bin! The salad was alright though. Definitely would not order a sub though if the so called garlic bread arrived in that state. Took just over an hour to arrive as well. Doubt we’ll be ordering again.
Jenna . 2024-04-29
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some of the fillings in one of the sandwiches were missing
Cate . 2024-04-26
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Cheese was not put on either sub and I ordered 2 packs of cookies and only received 1 pack
Hayley . 2024-04-26
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I want my refund for the missing items
Taylor . 2024-04-20
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delivery was fast, excellent food. beyond expectations with what I asked for. Will deffo order from here again
jenna . 2024-04-12
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Only six chipotle cheesy bites given when I ordered twelve and normal cheese put in wrap when requested and paid for Monterey Jack cheese. Apart from that everything good.
Brooke . 2024-04-10
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Both Sandwiches were not right
Kate . 2024-04-08
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Missing items happens every time not happy at all
Ebony . 2024-04-03
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Did not come with sweet onion sauce as requested
Amiee . 2024-03-26
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Wrong cheese on salad, wrong bottle of pop and wrap not toasted
Joanne . 2024-03-26
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if ya want dry mouth n stale bread these guys are what ya looking for if ya really want to chin ya other half, then order one of these 6 inch disappointments, guaranteed to fill u in then fill you up ,disastrous
Michael . 2024-03-16
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I waited an hour and half for food to be delivered. Food got delivered absolutely stone cold they clearly made it when the order got accepted so it’s being sat in the shop for hour and half freezing cold. They put the hot sandwiches on top of cold bottles of pop which made the sandwiches all soggy. I rang the shop and the girl that answered had a stinking attitude and ended the phone on me when I asked where my order was and how long it was gonna be. Absolutely disgusting and disgraceful!!!!!
Aimee . 2024-03-07
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Missing half my order, absolutely ridiculous
Codie . 2024-02-29
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I ordered extra food and give me the wrong stuff, waste of £4
courtney . 2024-02-26
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Never once has this place got an order right. Always missing items in every order we’ve placed it’s ridiculous. It’s either something is missing from our sandwiches (normally if we pick double meat or cheese) or the items in a meal deal are always wrong.
Liz P . 2024-02-21
MORE AT TripAdvisor
We asked for no cheese on one of the sandwiches but it came with cheese! Wrong drink on one order and two wrong crisps on the order really not satisfied.
Andrew . 2024-02-21
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sent wring drink and sandwiche wasn't even put together properly or cut in half propley
Antony . 2024-02-09
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Ready for collection! Waited over half an hour in shop. All served straight away in shop including delivery drivers. Once shop was empty they finally started prepping mine. Priorities wrong.
MR . 2024-02-04
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My order was wrong, no sauce on my sandwich, wrong drink.. overall not good :/
Amber . 2024-02-03
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I ordered a big breakfast and there were no eggs on it. I am quite annoyed at this as that is the best part for me. I just got more hash browns shoved in. If they did not have eggs (that is what is shown on sandwich ingredients) they should have stated not available. I would have either ordered something else or got my sandwich from a different branch.
Dawn . 2024-02-01
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while I can get behind not wasting resources on needless packaging, it really spoils things when my 'hot' submelt sandwich is packed inside the same paper bag as the iced coffee drinks I ordered meaning that by the time my order was delivered, the sandwich was cold, and the iced coffee drinks were no longer the cold level I expected them to be, overall it spoiled my meal and was a nightmare to get cleaned up.
William . 2024-02-01
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Food was cold, Nachos were literally just the Crisps and Cheese, zero sauce on them at all. Chicken bites were cold and soggy. Awful food.
Brandon . 2024-01-27
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the food was nice and everything was correct with the order apart from the bread itself, we had a different bread to the one we had ordered
Ashleigh . 2024-01-01
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Got just the sandwiches not the rest of our food/drink that we had ordered
Connor . 2024-01-01
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Everything we ordered was wrong g wrong bread not toasted wrongs crisps and cookies
Tom . 2023-12-29
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The food delivered from Subway Birtley was excellent The Delivery it's self was absolutely ridiculous it was a hour late Was it Subway fault or Just Eat Like most delivery people I had to go to the flats I live in down to the main entrance It should be delivered to the door Let's see if get a reply from Subway or Just Eat
John . 2023-12-01
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Items were completely wrong sandwiches weren't even what we picked not even close. Recipet on the bag had correct order but was given 3 meatball sandwiches when asked for bmts! Called the shop multiple times no one picked up. Very disappointed
Caitlin . 2023-11-24
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Didn’t put me hash browns on like
Dillon . 2023-11-20
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I did not receive my food. At all. I watched the delivery driver on the tracker go to the wrong place twice then give up and mark it as delivered. So now I have to go through the refund process. Appalling.
Richard . 2023-11-19
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Ordered gluten free and an Italian but unfortunately because they haven’t labelled which one is gluten free it can’t be eaten.
Suzanne . 2023-11-17
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very basic for the money not good as when you go to shop
Steve . 2023-11-08
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Wrong sauce on one sandwich, items substituted without any communication. Poor experience.
JP . 2023-10-27
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Best subway in Gateshead👍, i love gobbling Joel’s meatballs😉, they are soo tasty and full of flavour🤤🤤🤤
Daniel Sadovskij . 2023-10-12
MORE AT Google
Terrible service gave the wrong delivery the delivery driver was sped
Ashley . 2023-09-29
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I should have recieved the order first thing this morning, its now 13.10 and I am twenty miles away and the only resolution the appointed driver and subway could come up with is they could leave it somewhere, I don't understand why the order couldn't be cancelled, and reordered, as it wasn't my fault.
Trevor . 2023-09-23
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Ordered a six inch sub with cheese and a footlong sub with cheese. Recieved 2 6inch subs, neither with cheese, just eat refuse to refund the difference of the footlong and 6inch i recieve even with photo evidence. Avoid like the plague!!!
James . 2023-09-22
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Excellent food excellent service
dobson . 2023-09-19
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Rubbish! Took my money and my order hasn’t arrived. Lied to us when we rang asking where it is and said the driver was here. Place now closed and not answering the phone.
Neil . 2023-09-19
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Nasty sandwich was mingin bread tasted like it was off
Pete . 2023-09-18
MORE AT Google
Bit disappointed.. normally no issues but my order was missing an item and the sun only came with meat and cucumber despite ordering lettuce and sweetcorn as well… still tasted nice but bit of a letdown
Kelsey . 2023-09-06
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As always service from Birtley subway is fantastic
dobson . 2023-09-05
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Great service as always thank you
dobson . 2023-08-23
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Missing items from our order pathetic substitutes
Sharon . 2023-08-09
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Just eat picked up wrong order then said they weren't going back to shop to get my order so had to go and collect it myself
Jennifer . 2023-08-05
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Only 1 of the 4 items delivered was actually correct, the other 3 were missing half the option requested.
Kathleen . 2023-07-31
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There was no cheese in my tikka subway also there was no sweetcorn in my ham and cheese subway also didn't get my cheese and onion Crisps that was free.
Charlie-joe . 2023-07-25
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i got the wrong crisps with my order
Abbie . 2023-07-18
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2 subs ordered - one was completely the wrong item, the other was wet and soggy.
Mrs . 2023-07-14
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Half the items missing, had to call about delivery now shop wont answer calls. disgusting. Never again
Emma . 2023-07-10
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Lovely cheese salad goes well with chicken or fish.
Keith Macshane . 2023-07-08
MORE AT Google
I didn't get drink or cookie with my order...
Patryk . 2023-07-07
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Missing items half filled sandwiches absolutely disgusting
Sharon . 2023-07-03
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food wasn’t toasted as i requested it to be, nachos were cold and the restaurant took far too long assigning a driver
shaun . 2023-06-30
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Food was fresh and delicious there was plenty of it and the salad was nice and fresh and loads of it too very nice
Caroline . 2023-06-19
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Driver was on way on the map and got here apparently but no show no idea where the sub is tried ringing shop no answer very confused
Sarah . 2023-06-16
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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9 Opinions
Ordered food in person and was told it would be 30 minutes. I was offered free delivery as I was local. 40 minutes passed so I went in. Food hadn't even been started! Stood almost 20 minutes before food came out. It was embarrassing listening to them arguing whilst in the kitchen! Food was greasy, messy and had so much spice in it we couldn't even taste the meat. First time here and definitely our last.