Mcdonald's Restaurants in Gateshead

Haven’t even delivered my food and said he has delivered and has went

Slowest MacDonalds I've ever been to. Waited over 20 minutes for a hamburger and cheeseburger. The food was sat there getting cold, there weren't enough staff serving. When I questioned the wait and the fact it was meant to be 'fast food' I was treated rudely and informed that Macdonalds was actually no longer fast food???

Really busy!!! Cramped inside the people as it took 50 mins to take my order. I sat down and I ordered a mc rib. At this time it was out. I asked, got it and it was over flowing with barbecue sauce!!! So sticky and I couldn’t even eat it. The fries were alright but never comming here again. I love the metro centre but this place is a no for me.

very rude girl with long eyelashes and eyeliner, atrocious customer service skills.

Cold food, would never order again

The food was cold when it arrived. The coffee also didn't have the lid fully secured which regretfully was hot and spilled all over my shirt.

Driver said had to go back to restaurant for something to do with the order. And had trouble finding my address. So my meal was stone cold. Very disappointed with this service

Good was freezing cold AGAIN!!!!

No food has ordered. Requested a refund only to be told I can’t as they left in a safe place. We have a camera on our doorbell and nothing has been placed. Very disappointing

Order says it has been delivered but has not been delivered.

there was 2 hash browns missing and there was also eggs missing out of my mc muffins and they were cold.

I ordered a Big Mac with lettuce onions cheese and ketchup but…! I DIDNT GET MY LETTUCE WHICH MAKES THE BURGER SOOOOOOO GOOD. AND MY CHEESE WAS ON THE BOTTOM BUN WHEN IT NEEDS TO BE ON THE MIDDLE BUN. Next time make sure I get my lettuce!!!!

All food is absolutely freezing!!!!!

It was fairly busy as expected. But I didn't wait that long. Enjoyed the big mac and tables were clean.

Delivery driver spilt the drinks in the bag of food

food was just warm but very pleasant driver

Chips were soggy as out and cold burger was splatted all over the bag happy meal was freezing cold forgot my sauce

Kept pushing the time back. So what was quick food was not. Got delivered an hour and half later. Was freezing cold. Also ordered a latte, which was luke warm and 3/4 full. Absolutely shocking really. Put me off using Uber Eats moving forward.

excellent delivery from the driver on time with everything

Absolutely disgracegul two plus hours no delivery no explsnation nothing onevery upset little girl wsiting fir her meal that never came if i dont get a regund i will never agaon order from this place shocking service it foesnt warrant a rating it wa

Always very quick and this restaurant always remembers to add sauces always very happy with order thank you

I ordered a large meal but lately McDonald's fries are getting fewer and fewer, i may as well have saved money and ordered a medium meal. this time the fries barely filled half the packet, - McDonald's could you please actually fill the pack with the size ordered, i did check the paper bag and none had fell out so i was disappointed

Food delivered to wrong address even though the right address was on my order

Very friendly driver, very quick delivery, food was still very hot, would use this driver again in the future.

This order arrived on time. It was hot and tasty

what food we did have was freezing and missing items. only ordered here because we wanted grimace shakes for the kids

I waited for my food outside my door, the delivery driver turned up and knocked at my neighbours door facing my house. I explained that that was my order, he then argues with me telling me it wasn’t. I got a notification saying my food had been delivered and actually hadn’t

The bag was ripped/opened. Most of my chips had been eatten

Total shock when we opened fillet of fish thought we had been giving kids meals!!! Nearly £5 each and then milkshake was like water in density bit thick as usual. 35 years been going to Maccy d’s very disappointing with their profits they are still taking every penny then can! Yes my choice to attend but not now life long fan, going to KFC now better value for money

Unfortunately only recived chips and drinks this isn’t the first time unfortunately gutted

I got wrong order and my ketchup was missing

There was something black in the burger box and chips were cold

missing hash browns from both meals. even ordered extra hash browns and they weren't in either. How difficult is it to send a complete meal?

no syrup with pancakes which is the main part, and the muffing was disgustingly soggy, I have never ever had an order from any Macdonald's where its been right or correct, surely they can't all be incapable.

Considering the drink I ordered was dropped and completely empty upon arrival, I’d say the quality was awful.

Difficult to find a clean table , floor covered in Spilled ice cream . When we did find a table it was sticky and was near the food waste bins and smelled foul . Food rotten the fries were over cooked my burger roll was even burnt ! Just horrible .

There is no McChicken® Sandwich in my Squad Burger Deal!

The driver went to a completely wrong direction and I never have a problem with this McDonald’s. But the food was cold and basic uneatable stone cold and very soggy due to being late again this is on fault of the driver not the McDonald’s

Completely wrong order sent. Delivery man said NOT my fault I just drive 🤔? You pick it up. still waiting to hear from just eat about my refund

i received all of the burgers and all the correct dips but didnt receive any fries you'd like putting 5 burgers in an order would come with chips

order was over one hour late and fries were missing no stars at all

didn't recieve any fries with the meals

missing burgers from my order 2nd time they have nacked my order up

Not enough grilled onions or sauce on hat trick but was soo tasty x

Rarely come to McDonalds but attended Metro Centre drive through on 8 May. No fries, no drinks, no chicken meals. Then, having ordered alternative meal with bottle of water drove away to discover they hadn’t put the water in the bag of food! Also service so incredibly slow.

Food was decent but we ordered 6 sauces as part of our meal deal, but received none at all.

order never arrived, refused to send another. shocking service

Hello, i ordered a meal on Sunday the 2nd of June. The food was fine, the service was fine, and the atmosphere was fine. The restaurant was boiling hot and I recommend checking your air conditioning but that is beside the point. I am here to talk about how distraught i feel. At the moment there is a event going on where you can buy some fries and feel a little sticker and get a surprise (it’s called Surprise Fries). Today, i peeled the sticker and won a sugar donut! Hurray! I was so excited because i love sugar donuts! However…when i went home and put my code in the app, it said ‘Sorry no donut, enjoy a hot apple pie instead’. I was heartbroken. I was so excited for this donut and now McDonalds was refusing to let me have it. I feel so sad and just mad because of how i was tricked and deceived.

I did not even get this order it HAS NOT been delivered to me

Came freezing my son didn’t get his medium fries everything was cold what I ordered! And I got a refund of £4.89 of a order that cost about £16 never order again

Missing 1 item from order and fries were cold when delivered.

driver did more deliveries as you can see on the map witch our food was cold by time we got our order

Brilliant experience will order again

Lovely friendly delivery service

THE DRIVER HAD NOT LEFT US ENOUGH TIME TO COLLECT THE ORDER VERY RUDE

every single burger was incorrect, whoever had made the burgers clearly hadn't read the instructions as I requested no sauce , no pickles , no onions and no mustard yet all 6 cheeseburgers came with everything on pathetic how people can't follow a simple instructions really tho

I truly don't understand what's going wrong with McDonalds this days. I had great experiences in the past but recently the service especially in Newcastle and Gateshead has gone from bad to worse. You cannot longer make a complaint as their new system is far too complicated. In my very recent visit in the one inside Metro Centre I was trying to talk to the manager and explain that my order was wrong. Managed to speak to a very moody and unpolite staff member who made a strange look at me when I tried to explain what was wrong. Following her advise I took a seat and waited and waited but no one bothered to come. Just to verify my comment my ticket number is 063 Code: MWJW-VL9D-4XDD DATE 19/05/2024 TIME: 15:29. I thought is best to share this with Google as McDonalds customer service is dead. I have to mention though that when I visited a far busier one in Leister Square in London during the bank holiday the experience was brilliant. I suspect there is something going on in north east especially in the one (inside Metro Centre- very bad customer service), (Team Valley - always missing items especially ice cream range) and (Felling by Pass which is the worse of all and I've stopped going there due to staff attitude and filthiness . Everywhere else I visited I had good experience

I ordered a double quarter pounder and only got a single

Pop literally spilt all over food send another meal it's for my daughter as not home to cook

Ordered at 4pm didn't come until 5.15pm freezing cold

waiting hour n a half for my food. estimation time kept going up and down. food finally arrived and it was cold and stale

Consistently lack lustre food, barely any topping on flurry and sometimes cold food. The restaurant is also usually messy or behind too.

You messed up my nephews burger. We asked for only ketchup and you added pickles, mustard and onion then you messed up my burger. I asked for only mustard, mayo and ketchup ( cheese of course too ) and you gave me everything on BUT mustard, ketchup and mayo. This is horrendous and I am nowhere near satisfied with this purchase.

absolutely appalling, food was stone cold, rubbery and missing items. worst mcdonald's I've ever had

Food was freezing and not edible

McDonald's is getting worse every time you order they don't bring what you have ordered

Chips very cold and soggy Food was late Will not be ordering again

No fries with my order , can you either deliver the fries or refund the amount

Came proper cold like how can you be that stupid to serve that poor very poor

Prompt delivery however we didnt get the free Nuggets delivered 😪

No stars very very late, food freezing quality very poor 😡

driver didn't deliver to door had to come down I only live on middle floor...

lovely meal however i ordered a double bacon and egg mcmuffin which didn’t arrive! paid for something i didn’t even receive

Absolutely disgusting behaviour from 3 members of staff, we ordered two specifically plain burgers, one plain no cheese and one plain with cheese. It took over 15 minutes for our food to be brought to us after witnessing the 2 members of staff laughing and arguing and passing our food back and forth to eachother, for it all to come completely wrong and laughing at us when we took it back to receive the correct items, chips were cold aswell, wouldn’t bother going back

Individual that was on front counter in a berghaus jacket has absolutely no volume while shouting for orders not being dramatic but whispered my order number. Why put people on front counter that don’t have confidence with people, when they could be in kitchen. Absolutely ridiculous.

I received my order. my order was stone cold. the ice cream had melted so much couldn't even rectify it by putting in freezer

No good didn’t get correct order

Half my drink had been spilled in the bag handed to me sideways

When food arrived it was all stone cold. I took a picture of the drinks. And the bag was soaking. So how long it had been out fie delivery who knows. Unacceptable for £27 worth of stne cold food !

Missing items. 2x bacon sandwich and 2x double sausage and eggs mcmuffin

Took nearly an hour… not drivers fault. Mcdonalds fault

my delivery was marked as delivered with nothing being delivered here absolute joke not happy at all . we're all sitting here waiting on our tea now going to have to order from elsewhere after waiting an hour and a half for nothing!!

You didn’t send my double cheeseburger

No cheese or jalapeno in McSpicy burger, disappointed

Can’t wait for next one cheers !!

Missing full box of chicken nuggets and chicken select box!

Missing our fries from our meals, absolutely shocking

Need to learn to check the order before they send it of to make sure all items are there

Delivered to wrong address AGAIN!!!

I missed my mozzarella dippers from my order could you please sort this out please for me thanks.

Coffee spilt and food soaking and cheese bites missing

my order did not come but says I've received it I would like a refund for the food that I don't have I'm so disappointed in this service and I'm never ordering from here again

my order was never delivered!!! I have had to re order on the McDonald's app at my own expense. waited an hour. ABSOLUTELY DISGUSTING

the Food was cold so had to microwave the fries and the burgers weren’t warm but weren’t cold like in the middle. quite disappointed especially paying £26 something for warm/cold food

Meal was ordered for 7pm it was delivered at 8.06pm the meal was freezing cold I assume this is how McDonald's make their profits as the meal was thrown in the bin with it being cold I will never order from them again I have already told my family and they are not going to

Took an hour and 45 mins to be delivered. Food was cold. Sauce paid for and straws missing.

Order didn’t arrive went to wrong address

Freezing cold food and melted milkshake!

My food didn’t come I got the wrong irder I want a refund

my Fanta was on its side and has spilt out into my bag and the delivery person said that how he was given it.