Burger King in Gateshead

food not very hot considering the shop is about 1.5 miles away

I was served by a lovely woman called Ashley. She greated me with a smile and nothing but a positive attitude and all around experience. Overall I have nothing else to say food was lovely and so was the food.

Cold and didnt recieve my drink

Hot food on arrival. Lovely friendly delivery driver

kept pushing the time back. waited two hours and then the food that turned up was cold. absolutely rubbish.

order didn't come with my bottle of pop snd food is cold

food was acceptable. I ordered coke zero but received full fat coke. Fries were warm, not hot. Burger was as nice as always.

Freezing cold and some of the order wrong

amazing service. ordered an xl meal and it was delicious. will definitely return

Brilliant customer service and excellent service from all staff

Lovely staff. Quick service. Food nice and hot

Clean and tidy. Food was nice and a quick service. Staff were friendly.

Clean, well managed, and top notch service.

the place was clean and tidy and the staff where friendly

Driver nice as always 🙂 , food lovely, just a shame Burger King missed out my sweet chilli sauce for the rest of my meal.

burger was dry & only came with 4 onion rings not u and 2 chicken nuggets not 4, really not impressed this time terrible food

This place is consistently good. Consistently! The staff are fantastic - nothing is too much trouble for them. I ordered via Uber Eats. The original driver cancelled collection and the restaurant replaced the fries so they are fresh and hot. Can't fault the service here!! Shout out to Shaunna and Rebecca! Thanks a million to the whole team. Hope you get the recognition you deserve for your hard work and customer service. Updating to express appreciation (again) for fantastic customer service from Rebecca!

It never arrived, but claimed to be delivered.

1st time ive received my correct order and on time, just eat this is a improvement but not before time.

Asked to use the loo and was refused despite having a "hidden" disability after I explained I usually have a loo key also felt pressured explaining my disability 100% discrimination and against a humans right avoid!

Didn’t get my suace but a small thing like that did not stop the epicness of the meal

no lettuce on steakhouse burger and no straw for drink

no complaints about the quality of the food however I was missing an item from the order wasn't a large item but still need to take more care before sending them out for delivery

They committed the crime of false allegations of theft. I'd like to remind this place publicly that makeimg false allegations can be prosecuted for perverting the course of justice, which is an offence.

waited 2 hours for it saying it was being prepared then it was suddenly delivered but I never got any delivery!

The best fast food in gatshead and nice and friendly staff

Very friendly staff, great experience!

A big thank you to the staff at trinity square Gateshead for getting my order out to me they made me night, The food was absolutely spot on, I'm definitely sticking with just eat and burger king amazing food, Amazing staff and one happy Percy xx

asked for no rocket on my burger arrived with rocket on it paid no attention to the instructions

Food was amazing and was left lovely little enjoy notes on my food which made me smile, delivered early and driver was really nice. 10/10

Nice hot food, very friendly staff

Great service and delicious burgers! The food was fresh, and the staff was friendly. I’ll definitely be coming back

Missing 2 pattys out the double whopper and missing the little kids burger one of them now we have 2 kids upset and I have to drive out to get them something what’s the point in the delivery

the completely wrong order was delivered yet again. the delivery driver was absolutely no help what so ever and was unwilling to help, and just saying get a refund which at 9pm isn't much help, we need food before having to be back up for work at 4am. it not like we could of ordered anything else. the service is an absolute joke!!!

lovely food & hot,quick delivery thank you

Is that suppose to be funny send a bottle a Fanta 2 milks shake where the food and the order

Such fast and friendly service! Me and the kids were in during soke kind of post-cinema rush and the staff were going all out to keep things flowing, thanks again!

Did not arrive after 2 hours but said delivered. Got a refund but would be good to know if it's going to be a no show so I could have sorted something else.

This is the most disgusting disgraceful service i have ever experienced from Just Eat. I ordered my food at 9.30pm using the Just Eat app, from Burger King Gateshead Trinity Square on Thursday 15th August 2024. The estimated delivery time has kept on changing and changing. The Just Eat App says my food has been delivered, IT HAS NOT. I have never had so much trouble ordering a takeaway iy life. I WILL be asking for a refund.

Food was dry and difficult to eat, no salt on chips and pop arrived warm. I won't order again.

First time in this store. Nice and clean and lovely helpful staff. Food was nice and hot

I didn’t receive the drink and food was cold

The burgers were delicious - best tasing Burger King we've ever had infact ( 1 Bacon Caesar Angus Meal with Bacon Caesar Angus, Fries, Monster Ultra Zero Sugar for £12.29 Bacon Caesar Angus Burger & Chicken Royale Bacon and Cheese). Chips were super

i had such an amazing experiance. lovely girl called libby served me and she was so helpful and kind. would definitely come back!

Items missing from order which were paid for

lovely hot food. delivery person very friendly

food was perfect 👍🏼 top marks. pleasant driver too!

Waited over 45 minutes. Took about 30 just to pick up food so don't know what happened there. No updates given, just sat just kept pushing the time back. Really annoying. Drink was warm.

chip were freezing with no salt wich made them taste like microwave chip discussing

The delivery driver was on a pedal cycle, ended up getting into a car crash, and still delivered our food on good time. I offered to take him to hospital but he said he was OK. What an absolute hero. Please, all credit to this man. He needs a pay rise for his dedication.

Total wrong order. Didn’t receive anything from my order

I received the wrong burger. this is not the delivery drivers fault but the restaurant.

Yet again a full meal was missed from our order, phoned the store and was advised by the manager to report it via just eat as a missing item, just eat have responded with they can’t refund me due to the information I have provided, what’s there to provide? How can I prove the item didn’t arrive?? Absolute joke and waste of money! How hard is it to put a meal together for delivery.

Staff are friendly food is always fresh and quick service

no monster was included yet my receipt shows I paid for one

Worst BK I've ever visited. Rude staff that dont want to help & they wouldnt issue a refund for the disgusting food I received. The kiosk is also terrible, long wait times and not user friendly at all.

Never any sauce every time but lovely food

We all know burger king is wildly different quality from location to location. This one sits quite firmly in the good enough if everything else is closed category.

Excellent service. Ordered via click and collected and was called out almost right after walking through the door. Everything correct, hot and fresh and staff very friendly and approachable, would recommend!

Staff were amazing, I needed help at the kiosk and the lady was extremely helpful. Food was as good as always.

Burgers and chips were quite cold but still yummy

Bun was stale !!! Chips weren't salted

Ordered delivery from here many times and usually with issues. Most recently I paid extra for a mango loco monster energy, and they sent a bottle of coke instead. The coke was warm for a drink, and the food was cold for, well, food. They usually always get the food order wrong or low quality food, but they’d have to try pretty hard to get this more wrong.

Placed order and when delivery came it was a greggs order. Rang Burger King told it would not be long waited over an hour and still waiting

Don't mind about 10 minutes late, but courier tried to deliver to the wrong address. She called to tell me she was outside, but there was no sign of her. She was in the wrong street which she should have known from the street signs but when I was trying to give her directions her English was not very good. She eventually walked around to the next street to my home. Needless to say food is stone cold and I'm having to microwave it.

Food was awful. Everything was freezing cold. Driver did apologise for delay.

the driver just stood outside and didn't bother ringing the buzzer to actually deliver the food ! your drivers are so lazy I'd employ better last time I leave a tip !

By the time it got to me it was cold

Waited nearly 2 hours for food and when it eventually arrived it was stone cold, absolutely disgusting, I kept the kids up later waiting for the food but it ended up going in the bin

Come to this Burger King regularly and always receive outstanding service from the staff on the front. The place is always spotless and food is always served fast and consistently delicious! Couldn’t recommend this place enough

Food toon extremely long to be delivered for just one basic meal

So the food in this store probably has to be the best from the burger kings I’ve been in and the front of house staff are so polite, I’d filled my drink with the wrong drink and asked the lady if I could change it and she was more than happy to give me a knee cup! Will be back 100%!!

put no cheese on my CHEESE melt, again.

Huge disappointment refusing to serve customers at the till. If u are disabled or not tech savvy elderly or struggling then it is a shame mcdonalds is ur best bet, go somewhere else. Refusing to take orders from other customers at the till. Witnessed 4 seperate people walk out cos they couldnt be served. I needed more sauce and was forced to use the machines to order 4 packets of sauce and wait in the que to recive the over priced packets. Out come I am starting to prefer mcdonalds as this has went down hill thanks managment of burgurking your single handed bringing down the company. I will stick to mcdonalds from now on. Other people not happy cos they cant order and some have used the app another 3 people left without ordering. Ordered a coffee it came just over half filled. And they stated this is their quantity from the machines.

Once again been charged for item that i did not receive. I never got coca cola this time, But was charged for it. I'm tired of this happening with different food outlets.

food was absolutely freezing inedible

says delivered but hasn't turned up?

Hi first of all my order was marked as delivered when it wasn’t. 30 minutes later my food was delivered and I’d ordered a bacon double xl meal and a kids meal. The kids meal was there but there was no sign of the other meal.

Was using the app for the first time,staff very helpfull. Always good offers on the app

This was an item missing from a previous order, I expect a credit for the delivery and service charge on this. This issue was with the restaurant no the driver so I have given them 5 stars.

Item was missing from order, bag was sealed so BK had not packed it correctly. I was credited for the missing item and then re ordered it. By the time the missing item arrived the rest of the order was cold. I am expecting a refund on the cold items and also a credit for any additional service and delivery charges.

Food was freezing cold extra time kept getting added on to the order it was just inedible won’t ever be ordering from Burger King again not one item in the whole order was even warm was a terrible meal

Very quick service and clean restaurant

Food was fine but missing the cheese is bad from Burger King, and no way of asking for a refund.

Food was stone cold and burger was all in bits

I appreciate that delivery drivers do need to make an income however to pick up other orders as well as mine delays delivery times and food turns up cold. I have taken screen shots to show the delivery driver has gone else where before making delivery

good was over and hour late and Luke warm

Haven't had Burger King in so many years. Have been craving a Burger King and finally got to have it again. Really happy with the quality and taste, better than I remembered! Great quality produce, great portion sizes & taste. 10/10

Food was stone cold dry very disappointed

Ordered for 12:00 (it said 12:11), arrived at 12:30.

2 hours for delivery when advertising 30 mins - freezing cold absolute joke

Kept changing delivery time and in the end it took 2 hours from time of order to time of delivery and I live about 5 minutes drive from the place a Friday night treat was so dissapointed

Arrived freezing cold Need refund Went elsewhere for food

£2 for a whopper I mean it's rude not to! It's never too busy on a Wednesday and the staff are friendly.

Memphis burger arrived with everything on which is not what I order it should have only had onion rings

Won't be ordering from here again!! A burger was missing from the order. I called the restaurant and they said there was nothing they could do and I would have to request a refund from Just Eat....Its a shame you can't eat money, its the burger I wanted before work!!!!

The order is all wrong Sent me someone else order I spoke to shop and they no its wrong need a refund for all

I’m not happy with the order you guys seriously need to get rid of some drivers that can’t order a meal without them eating it n it’s a waste of money so what’s the point of people ordering something from Just Eat when all your drivers eat other people’s meals it’s not on so GET RID OF SOME DRIVERS cause I’m not happy at all

Everything is just alright, but not the greatest... Just doing their job... Counter staff will not tell you about current offers running on their app...(which will cost you double the money as offer is either buy 1 get 1 or 50% off) Then suddenly a staff from kitchen comes and tells you about the offer once you have already paid the bill...sad

We did not get the free 9 chilli cheese bites that were offered for spending £25 or more. Despite leaving a note on the order. Poor