Mcdonald's Restaurants in Gateshead

Payed for large meal and got medium chips but also order was missing large coke

Food was freezing nothing was even a bit of walm and delivery bag was open with all the food in

Very disappointing experience today at around 7 PM. The restaurant manager (the only one on duty, wearing glasses) was extremely unprofessional and rude. He seemed angry for no reason and started shouting in front of customers, creating an uncomfortable and disrespectful atmosphere. This is not what you’d expect from a global brand like McDonald’s. Staff should treat customers with respect — shouting and acting aggressively is completely unacceptable. I won’t be coming back to this branch.

The manager on duty (wearing glasses) was extremely rude and unprofessional. Instead of helping or addressing concerns calmly, he raised his voice and made the environment feel hostile and uncomfortable. Staff in such positions should know how to deal with customers respectfully. Definitely not the level of service expected

Extremely disappointed with the behaviour of the manager (wearing glasses). His attitude was not only rude and unprofessional but also felt discriminatory. I was treated with clear disrespect, and it seemed like I was being judged unfairly based on my background. Such behaviour has no place in a customer service environment, especially in a global brand like McDonald’s. I hope this issue is taken seriously

Very upsetting experience. The manager on duty (wearing glasses) showed clear bias and treated me with hostility for no reason. His tone was aggressive and made me feel extremely unwelcome. I never expected to feel discriminated against in a place like McDonald’s. Management seriously needs to train their staff on respect and equality

Food said delivered when it hadnt been, came 20 minutes after this food was absolutely freezing cold

After a hard day of shopping I decided to treat myself to a McFlurry plain. I thought I was going to get a tub of Joy. I was told to park in bay 1. This is regular at this McDonald’s . When my McFlurry arrived it had a woody scent. When I complained the chubby lady advised she can’t smell. How does McDonald’s employ someone who can’t smell. She said I’ll change it for a new one. Then she came back and said it smells fine. And she reviewed the cctv. Why she did that I don’t know. I was so disappointed I drove around and purchased another McFlurry plain. It smelt the same. The second member of staff said she cannot also smell. I noticed the chubby lady behind her dirty looking me while she having a McFlurry plain. I was offered a refund but not for the first one. I think this is because I’m Asain.

my order was for 50 pounf and I only get 1 drink and some sauce for the food I didn't get

Utterly freezing cold would love to know how many orders the driver picked up at once amd done before delivering my order

2 medium fries, 2 small fries, the sauce all missing from the order..

Always something missing from order

Would love to tell you what's it's like. Went at midnight on a Tuesday. Was told this 24 hour MacDonalds was closed!!!

As we left the centre, we decided that we would grab a drink to go. McDonald's is cheap and cheerful option and this location was no exception. However, there were technical issues with the order screen and order receipts, so just be aware that you make a note of your order number, to ensure you don't miss collecting it!

Wrong drink, I’d like a refund please

All hash browns were missing 😩 and we got all with meals and pay for extras!

Food wasn't that hot and kids happy meal toy was outdated from last year as well as kids book token expired March 2024

The worst McDonald's I've ever visited. Staff are rude and couldn't care less about customer service. I've ordered a couple of mcdeliveries, both of which were stone cold despite me living within a mile of the restaurant and prepared incorrectly both times. Food is always horrible, and they never have mcflurrys or milkshakes available. Avoid at all costs

whoever assembled both burgers needs retrained

it was brilliant on time and warm and taste good

Chips were cold chicken strips burnt very dry shame

Absolutely disgusting. Walked in and was slapped in the face with the scent of stale urine. I then proceeded to take my 2y/o daughter to the toilet and noticed the downstairs disabled toilet was shut. Then made the trek up the stairs to the main toilet where I was slapped in the face with the scent of poo. Not a single toilet had a working flush. I then went to order my meal to find out there was no fizzy drinks? Left and went to Burger King.

no hash browns and bacon in the breakfast wrap after putting no bacon

Food was cold, really greasy and took an hour to be delivered when it originally said 30 mins

If they don’t have an item they just put anything in the bag.

Terrible service worse McDonald's ever no soft drinks only orange coffee or milkshake then 23 mins wait in drive through i counted 7 cars leave the queue when got to get my food a further 7 mins to get half a order and was cold never again

Water not available one old lady I m ask her please give me water she is not give me water she is angry with me and McDonald’s self employed behaviour very rude

Even when not busy service is slow unless it's Uber, deliveroo, who etc seen asap

Cold, terrible food and disgusting toilets.

Delivery order, I know it’s McDonald’s but come on, any need to elbow strike my mayo chicken? Also the worst fries I’ve ever had, totally burnt and were probably sat in the chip tray for over an hour. Just order from Blaydon McDonald’s instead.

Very helpful young lady help out very quickly when we needed to order porsesing so we could enjoy the meal without any delays. Massive thank you for your help

Delivered to the wrong address so didn’t receive any food!!!!!

We went through the drive through . The order was wrong and the woman at the window was quite stroppy about it. The chips were cold. Overall didn't enjoy it at all.

there's no fries in there want my money bk

No such thing as fast food anymore whenever I go to McDonald's all I do is wait and wait this completely defeats the point of popping into McDonald's

Great courier, pleasent demeanor

Youse haven’t delivered my 2 McFlurry

Good came really late it was cold I was also missing my big mac I’m very disappointed

Stay away from this mcdonalds ridiculous foods always wrong and freezing cold when you do get it my order been wrong every single time I've ordered

second time ordering the Minecraft meal with no toy I will not be ordering again

Ordered a wrap because it was missed out of my previous order and my partner did not have his food, for one wrap it took over an hour to come and the delivery time just kept getting later and later and when the food arrived it was stone cold

order was wrong chips came cold & stale, mcflurry had no topping, clearly not taking the time to get orders correct. useless! only good thing about it was the delivery driver he was lovely & polite

worst experience i’ve ever experienced with mcdonald’s, took 35 minutes to get a drink, portion of chips and 3 pieces of chicken. The food was cold when i received it and items were missing. couldn’t recommend any less.

Food was cold and chips like cardboard!

Very friendly & polite delivery person

First time ever having a delivery and it’s been piping hot ice in the drinks and everything there

Consistently struggling to get their app working seamlessly. Appears management may not be technical, but are also not willing to bring external or appropriate tech support to get their app working. Codes are input and cashier is regularly saying it not working. This results in customer paying full price with no incentives or rewards. Much wiser to go to another branch/franchise until McDonalds Cameron Walk sort their lives out. To Duty MGMT - Your staff know it’s not a new problem. This means you haven’t fixed it yet. Do your job. Get the branch in line with the current systems and help maintain your customer base

All food was cold. Sauce’s missing and no straw for drink.

Order never arrived although it’s been delivered somewhere. Now I have to wait 7 days for a refund. Shameful service.

Staff work hard! Can't fault them. The place, however, needs a major facelift. Be Warned! Don't overstay your parking time! Haha!

Burgers where cold and where missing the 4 curry sauces I paid for,

Ordered 6 sauces not 1 came with order

Missing items. No dip, no McFlurry!

The driver drove past me standing outside my house and into the next street and delivered my order to someone else. Never received my order.

Food freezing cold, drink spilled all over in bag, sauces missing and free item missing. They can never complete an order at any McDonalds. Last time we order from here!

I would like to request a refund for my food. My came freezing cold and wrong and I’m missing a mayo chicken burger with no lettuce extra mayonnaise.

My order was not delivered. Delivery driver came and went behind the wrong street. I tried messaging them and they ‘froze’ the message system so I was unable to send another message. My order said it was delivered 15 mins ago and it’s not here.

Order hasn’t even been delivered

Did not turn up ! But saying delivered

said deliverd to hotel and never did because we were sat down stairs next to the door. People who drive for Mcdonalds are no good at all. I would give 0 stars but it won't let me.

Wrong order delivered yet again! No food delivered just 2 drinks ! Only ordered one. It’s not good enough

food has came freezing cold and going to the bigger bosses

The last few times I have ordered about 5 sauces each time I each time I haven’t received any

Forgot sauces I ordered, no straw for drink which was spilled all over bag anyway, driver went opposite direction when leaving restaurant so food was only like warm it arrived

food was cold so had to be microwaved which is not good

Missing item and all of the food was cold. I don’t think the delivery driver is to blame, I think possibly McDonald’s staff preparing food to early before driver is there to pick up.

The old woman was incredibly rude , calling me pathetic for asking for a mcflurry spoon , honestly done nothing wrong just bought and ate food

It is what it is, and it does what it does well

Usually pretty good and one of the better fast food restaurants for getting warm food. Occasionally they miss something from the order or forget to include the requested sauces. The hot chocolate can also be hit and miss

One the worst Mac Donald’s ever

Burger came with everything on, but only the burger, cheese & bun were requested, not the extras, could not be eaten.

My one and only delivery from here was cold and missing items. My previous 2 visits both took an age at the drive-through and fries that can only be described as soggy and cold. Like they had been cooked the day before.

My order was freezing the delivery driver had no idea where he was going and it came well over the estimated time

Fries and dippers had to be thrown away as cold. Fries were also squishy/ greasy. Small given but doesn’t cover cost of thrown away food

Asked for no mayo/lettuce on the Mac chicken, came with it on, didn’t order drinks 4 drinks came with my order

4 items missing from the order and the order was cold

Bang average maccys, nothing outstanding, nothing terrible

Never order on the app for delivery, they use uber eats, ordered a delivery which didn’t turn up, ended up driving to the restaurant to be told there was nothing they can do n to take it up with uber eats, ended up getting the full order while at the restaurant for pick up on the McDonald’s app, so that’s 2 exact same orders, so rang uber eats but they refused to refund me even though I had proof of messages between me and the driver that I didn’t receive the order. Why would I order delivery and then go to restaurant for exact same food. The manager at McDonald’s even spoke to the guy to say id come n ordered the missing delivery but uber eats were having none of it. I’d never had a problem with them before so was shocked that I was made out to be a liar. I’ve sent numerous emails to McDonald’s and uber eats with no reply. I was a good customer and regularly ordered but no more. I use just eat now

Ok so I think McDonlds corporate needs to intervene with this franchise store. It's an absaloute stain on the McDonald's reputation. Service is non existent, once they were pretty good but those people seem to have long gone from working there. (Not surprised) There's an older lady who is so rude and a stressed mess. Food is never hot that's if it actually arrives at your table. I had to go to the desk and tell them to refund my card. They told me my order had already gone to my table, well unless someone was sitting on my lap then no it didn't. (I got my refund) Venue is falling apart, freezing cold (witnessed a staff member warming her hands under the fries heat lamp), roof falling in and most of the seating blocked off. Delivery orders take absaloute priority in this store. You will have to wait because these orders will get done first before yours. Lastly, McDonald's NEED to come out and inspect this store it's so badly ran and needs action taken against them.

Cold!!!!! Chips were dry and hard

Great visit today, friendly staff.

no barbecue sauce when i paid for extra

the top hasnt been placed on the lid of the drink which spilled all over the mcflurry. delivery was late and food was cold

Great tasting fast-food. Friendly, efficient staff.

food was still warm so its ok. not bad. thanks

There is not a restaurant on planet earth more likely to miss half your order than McDonald's - Cameron Park.

I never got my delivered my food

Restraunt was freezing, my order wasn't served right but the lady at the counter sorted this very quickly and was lovely about it. The restaurant was plagued by a large group of kids causing torment to the staff and generally being a nuisance however it was apparently clear no one knew how to manage the situation. The temperature inside was next to being outside which made the dining experience very unpleasant, our food went cold in moments. Awful experience.

Took 3 days of yous cancelling my order for me to get my order and it was cold and soggy staff are disgraceful

Update 2025 - most of the staff left in the last year, so it's mostly new management and staff that just aren't efficient. The place is literally falling apart - the front doors are constantly broken, and right now in January there is a hole in the roof and the place is both freezing and half of it can't be sat in. Fairly sure that isn't safe! It's like the owner doesn't care. The hole in the car park still hasn't been fixed, so when it rains it's bad for cars to leave the place. Update 2019 - reduced scores. The have frequent equipment failures now, and that often means they cannot serve dishes. The latest issue today (11th August) is they have no drinks available at all - no soft drinks, no milkshakes. Offering the last of (tiny) water bottles even with large meals, saying they basically need to ration out the water for other customers. They should invest in maintenance or additional machines for redundancy, or at least have some disaster recovery plan in place. Even closing down for a few hours would be a better idea than allowing orders to be taken for items they don't have.

Never arrived. Ridiculous service

Freezing cold to eat in, food took over half hour (cheeseburgers and nuggets, nothing special)

Food was Baltic cold absolutely horrendous, I love McDonald’s I am so unhappy with how it come I want compensated

We didn’t receive my 6 year olds happy meal and you have said you won’t refund us is that a joke

Can you not afford to put the heating on? Food got two stars as its warm. Not hot, warm. One star as I had to use a kiosk for service No atmosphere

My food has not been delivered

An absolute disgrace at present - shouldn't be open! On our visit: Doors broken, ordering machines not working, ceiling collapsed, seats taped off, toilets taped off, no heating (kitchen staff were literally wearing puffer jackets!), no ketchup, no napkins, fries served cold. You could see our breath inside it was so cold in there! Only thing it had going was the staff still remained friendly, despite the fact they were working in what felt like outside January temperatures. McDonald's should be ashamed of themselves for taking people's money in this branch just now.

Took 20 minutes for a hamburger and chips to be made, whilst everyone stood freezing watching the workers move at minimal speed giving out an order every 3 minutes. Worst McDonald’s I’ve been to

I am not happy it’s saying my food has been delivered and it has not

About half the order was not here waited over an hour for the food and kids meals was not there