Mcdonald's Restaurants in Gateshead

4 items missing from the order and the order was cold

Bang average maccys, nothing outstanding, nothing terrible

Never order on the app for delivery, they use uber eats, ordered a delivery which didn’t turn up, ended up driving to the restaurant to be told there was nothing they can do n to take it up with uber eats, ended up getting the full order while at the restaurant for pick up on the McDonald’s app, so that’s 2 exact same orders, so rang uber eats but they refused to refund me even though I had proof of messages between me and the driver that I didn’t receive the order. Why would I order delivery and then go to restaurant for exact same food. The manager at McDonald’s even spoke to the guy to say id come n ordered the missing delivery but uber eats were having none of it. I’d never had a problem with them before so was shocked that I was made out to be a liar. I’ve sent numerous emails to McDonald’s and uber eats with no reply. I was a good customer and regularly ordered but no more. I use just eat now

Ok so I think McDonlds corporate needs to intervene with this franchise store. It's an absaloute stain on the McDonald's reputation. Service is non existent, once they were pretty good but those people seem to have long gone from working there. (Not surprised) There's an older lady who is so rude and a stressed mess. Food is never hot that's if it actually arrives at your table. I had to go to the desk and tell them to refund my card. They told me my order had already gone to my table, well unless someone was sitting on my lap then no it didn't. (I got my refund) Venue is falling apart, freezing cold (witnessed a staff member warming her hands under the fries heat lamp), roof falling in and most of the seating blocked off. Delivery orders take absaloute priority in this store. You will have to wait because these orders will get done first before yours. Lastly, McDonald's NEED to come out and inspect this store it's so badly ran and needs action taken against them.

Cold!!!!! Chips were dry and hard

Great visit today, friendly staff.

the top hasnt been placed on the lid of the drink which spilled all over the mcflurry. delivery was late and food was cold

no barbecue sauce when i paid for extra

Great tasting fast-food. Friendly, efficient staff.

food was still warm so its ok. not bad. thanks

There is not a restaurant on planet earth more likely to miss half your order than McDonald's - Cameron Park.

Took 3 days of yous cancelling my order for me to get my order and it was cold and soggy staff are disgraceful

Update 2025 - most of the staff left in the last year, so it's mostly new management and staff that just aren't efficient. The place is literally falling apart - the front doors are constantly broken, and right now in January there is a hole in the roof and the place is both freezing and half of it can't be sat in. Fairly sure that isn't safe! It's like the owner doesn't care. The hole in the car park still hasn't been fixed, so when it rains it's bad for cars to leave the place. Update 2019 - reduced scores. The have frequent equipment failures now, and that often means they cannot serve dishes. The latest issue today (11th August) is they have no drinks available at all - no soft drinks, no milkshakes. Offering the last of (tiny) water bottles even with large meals, saying they basically need to ration out the water for other customers. They should invest in maintenance or additional machines for redundancy, or at least have some disaster recovery plan in place. Even closing down for a few hours would be a better idea than allowing orders to be taken for items they don't have.

Freezing cold to eat in, food took over half hour (cheeseburgers and nuggets, nothing special)

Never arrived. Ridiculous service

I never got my delivered my food

Restraunt was freezing, my order wasn't served right but the lady at the counter sorted this very quickly and was lovely about it. The restaurant was plagued by a large group of kids causing torment to the staff and generally being a nuisance however it was apparently clear no one knew how to manage the situation. The temperature inside was next to being outside which made the dining experience very unpleasant, our food went cold in moments. Awful experience.

Food was Baltic cold absolutely horrendous, I love McDonald’s I am so unhappy with how it come I want compensated

We didn’t receive my 6 year olds happy meal and you have said you won’t refund us is that a joke

Can you not afford to put the heating on? Food got two stars as its warm. Not hot, warm. One star as I had to use a kiosk for service No atmosphere

My food has not been delivered

An absolute disgrace at present - shouldn't be open! On our visit: Doors broken, ordering machines not working, ceiling collapsed, seats taped off, toilets taped off, no heating (kitchen staff were literally wearing puffer jackets!), no ketchup, no napkins, fries served cold. You could see our breath inside it was so cold in there! Only thing it had going was the staff still remained friendly, despite the fact they were working in what felt like outside January temperatures. McDonald's should be ashamed of themselves for taking people's money in this branch just now.

I am not happy it’s saying my food has been delivered and it has not

Took 20 minutes for a hamburger and chips to be made, whilst everyone stood freezing watching the workers move at minimal speed giving out an order every 3 minutes. Worst McDonald’s I’ve been to

food was horrible, couldn't eat it

Delivery time kept changing and driver didn’t look at delivery notes

About half the order was not here waited over an hour for the food and kids meals was not there

very friendly and polite delivery driver. food was nice and warm

Waited over twenty minutes for a milkshake, mcflurry and a latte. Latte was half warm, mcflurry melted but the milk shake was fresh! The lass who served menwas dead canny bless her. She was trying her best to save a sinking ship. She had some lad who was playing 1, 2 miss a few order 27, and literally seemed to just do whatever he wanted, with no rhyme or reason. The manager just minced around trying to look busy, when really all she was doing was hobbling about on the phone. The sewting area was freezing cold, dirty and half the tables were closed off with do not use tape? Due to how cold it was, we just went and sat in the car. All in all, as McDonald's goes this one joins Weaterhope on the list of ones I won't go back to.

I am not happy we need not get our chips

Terrible Experience at This McDonald’s This is one of the worst McDonald’s I’ve ever visited. One of the main doors was closed, forcing everyone to use the other entrance. There was no heating inside—it was so cold that everyone had to keep their coats on. Half of the seating area was closed off with tape, giving the impression of a crime scene. The restaurant was dirty, and to make matters worse, a kid next to us was vaping while I was trying to enjoy a meal with my children. The staff didn’t seem to care. I ordered coffee and hot chocolate—both were served cold. The overall service was poor, and the staff appeared uninterested. The entire experience was disappointing, and I couldn’t enjoy my meal because of how badly this location is managed. I wouldn’t recommend visiting this McDonald’s.

Driver didn’t have a clue where my house was even tho it said my address, the food was poor wasn’t even warm it might aswell of been cold and took far to long to come aswell should be ashamed of yourselfs

The queue at the drive thru has become horrendous, takes 30-45 minutes. It is no longer fast food!

Worst thrown together big mac. Not a great visit. Update 22nd Dec so slow focus is on deliveries not in person customers. Over 20 mins for a breakfast roll. Come on mc ds sort it out.

Broke down in the drive through queue ,managed to get out of the car queue and park up in the car park . The night shift manager lent me some basic tools to try and get my parking brake off but no joy . Eventually I had to be recovered. The manager sorted my parking extended time out with the parking company and offered me hot drinks until I was recovered in the early hours of the next morning. This guy deserves a pay rise for sure , went well out of his way to help his customers. Thank you .

2 main items missing very unhappy child

Food is as good as any other McDonald's restaurant but this establishment has extremely poor service, around twenty orders waiting and nearly twenty minutes waiting for food. Appalling that they have a single person making the food at such a busy period, then for the people who are on shift to be so impolite and poorly managed is a very big ket down. The ceiling is half missing inside and a very cold inside temperature to the point you could actually see the mist from people breathing. Very poor representation of the McDonald's brand.

Literally the slowest service every single time, too few staff and too many just eat orders . 35 minute wait several times , easier driving to Blaydon

missing 2 mc flurries food was lacking ingredients, seems like every time I order from here there is always something missing and something wrong with the food

Toilets are upstairs, but had really nice chocolate milkshake.

you should be able to choose whether you pay with things with money or points not just certain things. thats why i rate a 4, overall good food tho ☺️

Large fries came half empty and we're soggy. No straws.

I was missing 2 med fries from my order, and my MC chicken sand was cold

not happy with my meals as the delivery was over an hour to get here the driver turned his location off and the food was stone cold I want a full refund please as am not happy with anything I always order from yous.

Food was stone cold when it arrived after waiting over 2 hours

Food was cold mcflurry melted no straw no sauce

food is always late and cold. often things are missed. service is not fit for purpose

didn't get my milkshake, got water as substitute, milkshake is till on their menue. I'm annoyed because I can only eat soups atm and a milkshake would have made my morning. not water.

Very disappointed milk shakes were missing from the order this is not the 1st time this site has messed up will not be ordering from them again

Food never come delivery driver couldn’t find the door went out to look for food had a child in bed delivery driver very rude no food received yet saying delivers no code giving will never use this site again absolute joke

My address shows up wrong on your app so my orders go to the next street, I do explain it in the notes on where to park and that they have to walk down. But this delivery when looked at the map the driver was on Milton Road which don't know why? Also my drink was spilt all over in the bag. He did ring and I explained where to go and still went the wrong way, and I ended up walking out to meet him, so my food was cold. This is happening alot so I am not wanting to order through you anymore.

Our food was two hours late and was cold when it came all food was cold and coffees were cold to. Four kids who had to wait two hours for their food. Not good enough when your spending 45 pound

Disappointed that there was no choice of sparkling soft drinks at all. The oasis drink I had to order was not good at all. Food as always from McDonald’s needed re heating as it is never hot enough to eat without reheating. Think I will think twice before ordering again.

no donut delivered

Chips missing from double burger meal

Absolute shambles today. Over half an hour to wait, don't normally have to wait that long in a proper restaurant, never mind McDonald's. Had to go up to ask where is it. They claimed we hadn't ordered despite having an emailed receipt.

very little chips and were stone cold and hard as nails

Always very slow, Staff member was rude to us about incorrect order and the manager just looked over and walked away.

Like a lot of McDonalds these days they get you to park up somewhere and they bring your food out even though you didn’t ask for it that way. This outlet sort of requires you to drive around again to get to most of the one way car park. If it’s busy you have to Q to slip past new drive through customers. To go park to wait.

Didn’t bring my chicken nuggets

Took them nearly 30 minutes to make an order and had to abandon otherwise I would have been late for work 😕 they were messing about and not bagging orders

Great food and delivery service 😃

Chicken selects were like cardboard

Part of order missing...again. Poor service from this restaurant everytime. Always something missing and food is never the best. Wont be ordering from here again

I ordered for my son but his order did not arrive this is not the first time I had a unique code so something is wrong somewhere

I didn't get any syrup with my pancakes

Chips were stale. If all McDonald's were like this I wouldn't ever have another one again. It never used to be that bad in this restaurant. Take some pride in what you're serving.

Status of my order says delivered. But not received any order. Absolute disgrace.

Cmon McDonald’s. Bloody outrageous

I'm not a regular customer of McDonalds, I used to be when I was younger. On the one hand the kiosk ordering and payment system is good but it means you spend more time waiting for your food (20% orders 80% waiting). Before the kiosks it was a more even split so it felt as though you were waiting less. The food hasn't changed, it's McDonalds (it tastes the same everywhere - even in Mexico) just the experience.

Service woefully slow... poorly maintained..

Brilliant delivery. On time, didn’t get lost, friendly hand over. Just eat, I recommend giving this man a bonus as he’s the first driver in a long time not to be useless. 5/5 delivery driver

Drive through took 20 minutes, thought it was meant to be called fast food

Slowest service ever. Old women on breakfast licking her finger to open bag. Absolutely revolting. Like covid taught them nothing. Ridiculous.

went to the restaurant at 7.45am. the toilets stank like hell, the tables stank of the same damp cloth used in the toilets - you'd think the place would smell better first thing in the morning. the muffin bread was undercooked and smaller than the palm of my hand. horrible horrible place...

The bag was open the food was cold want a refund the driver never took the quickest route he had stopped for a long time the fries was only half full some one has eaten most of them I have photos to show this

Always great from this McDonald’s

Good experience on this occasion.

Always getting my takeaway order wrong!

ordered the double burger meal deal and there was no fries with it

Half a cup of cold coffee as it was spilt in the bag. Only 2 dips arrived

A GOOD McDonald's fir a change the fries were actually hot omg.

Cheese dippers were missing but the rest was on point, tidy, well made, well cooked and delicious

Inhave four children who need tomato ketchup? I paid

food never arrived driver turned his phone off. still no delivery 😕

Came on moped again both coffees spilt nuggets missing

It's a mcd's you get what's on the box ....

cold chips and burger was cold

Metro retail outlet staff r so beautiful w customers n myself the food is totally awesome a luv the breakfast burgers 7.days a week thanks t all yous McDonald's see yous tomorrow 5stars rating am going t give everytime

Coffee empty as came on a moped

There was a 40min delay to get food, and there was an issue with their computer system, so several orders were lost.

the order was cold and no sauces or dips disappointed

Order came but everything was stone cold, 1st time my order has been correct as well …delivery is just a no go with McDonalds maybes tell your driver to use correct bags for food and the food will stay hot … sort it out

Slowest service I've ever seen in a McDonald's

dips we're missing from my order

No milkshakes at 20.30.... No excuses or apologies how useless are they?

Waited nearly 2 hours for food when it finally arrived it was cold!

Standard McDonald’s. Warm and came really quickly.

Burger bun had a bite out of it already.

I have waited over 2 hours for my food and food is freezing cold drink was spilt all over the bag