Subway in Thanet

3 stars - food was really good but service was appalling. How is it possible to get an order so wrong when it’s there straight in front of you and all you have to do is follow it. Waste of money. Order with caution

Waffle fries were cold. The toastie was unappetising. Food is usually okay from them. Don’t know why it was so bad this time.

Server was rude, argumentative and extremely unhelpful

Everything was great aside from the nachos, when I ordered the foot long nachos only half the thing was full, it was delivered half empty

I was told 6:45pm originally it got here by like 7:15pm it shouldn’t take that long for a delivery from a store down the road

Delivered on time. My sandwich was basically empty. I called to try and sort the problem but was met by someone with a “it’s your problem” attitude who told me if I had a problem to go through the app and offered no help

I ordered fries and received a bag of Doritos. My subway wasn’t toasted

The wait was twice as long as quoted and my order was missing items. When I phoned the restaurant to find out what happened, I was hung up on!

Service was absolutely appalling food was 4 out of 10 / roll was all apart

Food was lovely but the service was awful. We waited at the front of the line for about 20 minutes whilst they kept making online orders.

No complaints! Food arrived nice and hot and with a friendly driver, kudos!

driver made me walk to the car to collect it

Less communication skill. I was waiting for the staff but staff don’t care, still keep doing other things not even saying it will take a while to prepare other things. Late for work and left the shop without ordering anything.

I asked for the TOP DOORBELL TO BE USED ONLY AND HE BANGS ON THE DOOR THERE IS MY TOP DOORBELL THEN ANOTHER BELOW, JUST USE TOP DOORBELL IN FUTURE ITS NOT THAT HARD

What is the Problem when you ask for “add note” and all I ask for is “ PLEASE RING TOP DOOR BELL ONLY THANKS” but the delivery person doesn’t use that information, as they wake up the whole house with young children in, so I may aswell ask them to bib outside and wake the whole street up, just make sure if you are giving the opportunity to make it easy for the recipient of a order to actually read what it says, obviously I expect a full apology and my next order free,

Paid for double cheese and neither sub had cheese in it

Always order from Hereson road subway as they are always great

order was completely wrong, driver didn't even say anything to me, shity customer service wouldn't help me at all.

Food arrived cold, was trying today eat it just didn’t taste good cold so made some food at home

Always good subs from the Hereson Road branch. Lots of vegan choices and always fresh fillings. Polite delivery people too.

Staff were nice but ignored queue to complete delivery orders for about 10 minutes.

I put pepperoni and didnt recieve it so mow i have a bland meal

Missing a whole footling sun, I paid £30+ for this order and it’s not right. Very very disappointing help from the restaurant as well as they said the driver had the sub, but couldn’t send him back with it, I am literally 5 mins for the shop.

my salad was missing the chicken, cheese and mayo

the bread was toasted but cold and the meat and cheese was untoasted

It’s not toasted why would I not want it toasted? Why have I got a click a different type of bread for it to be toasted?

Extra topping missing. Tastes so bad can not eat it. Total money waste. Great start of the day. Thank you

Extra topping missin. Tastes so bad, can not eat. Very disappointed. Really bad start of the day.

The food was presented poorly, cold and not worth the money

Churro is so amazing, wanted to order 20 more

Wrong ingredients. Did not ask for peppers (mixed peppercorns is a seasoning not a vegetable).

Food never arrived, you need to sack the driver

Two of our items was wrong I ordered one BMT with bacon lettuce and tomato with mayonnaise that was toasted and that did not arrive and what I got wasn’t toasted either.

The driver was really quick with my order, he was really polite when he arrived asking me how I was and how my day was going

Literally maybe two pieces of lettuce a couple of tomatoes and cucumber will put in there for my salad adoption bit of a joke really

Order never turn up, check the tracker and could see it was coming then said it was delivered but never turn up, will not use again! Had to give star on which I would give none!

Drink was shaken up and exploded, food was cold very disappointing

The woman is painfully slow took 15 mins for me to receive my food and it was cold I don’t think she should be working at such a fast paced job

They came to my car telling me I didn’t give them enough when I did and started calling my a liar she was a new worker so she has no idea what she’s doing her name was mangla or something

no crisps now my child has to starve because of this

the delivery guy was very rude when he delivered my order he told me to change my address even though my address is very much correct no one else has the trouble finding it and I didn't like being spoke to like that.

took almost an hour to arrive and was cold

Fries where soggy and undercooked so I've had to put them in the oven and the sauce was missing. The sandwich is good and as expected

food was lovely and the delivery driver was friendly - great experience

Yeah didn’t deliver it at all bloke couldn’t be bothered to actually look at the address went off the map and drove off when I wasn’t down a road that wasn’t my address

used salsa as base of pizza not nice at all

Got no white chocolate cookies in my 12 pack, should do a 12 pack of just the white ones

Absolutely ridiculous spent 45 pound on a order and never recieved it someone else got a free meal

Spent 45pound on a order for delivery and never received it as driver sent it to wrong address

The bacon cheese stack was absolutely awful. The bread was stale, there was very little bacon and almost no cheese. It was basically stale bread and onion. A complete rip off for the price

food was cold and wet , driver was nice

i accidentally sent to the wrong address and only realised once we couldnt find one another outside. he went from Ramsgate - Margate - Ramsgate and was still friendly and tried to deny tip

I didn't hear the door being knocked and my food never actually arrived, I'm really annoyed

Probs the best out of the fast food spots. Don’t be getting that fake cheese tho!

Wrong sandwich made and then I’ve had to pay for delivery of a new one on top

Always forget items getting tired of it now

I’m putting one star as the guy who delivered tryed to OPEN!!! My front door! Before nocking.

thank you it was quick and good!

I HAVENT GOT MY FOOD YOU DELIEVERED TO THE WRONG ADRESS!!!!!!

Didn’t turn up had to order again

Missing items and cold horrible food

The portion of the salad were half what I would usually get. Disappointed. And still hungry.

The tiniest salad I have ever received . Looked like half had fallen out. With minimal sauce. Some of the chicken was so cold it felt frozen

Food was freezing cold and soggy

Waited so long and and was missing my cookies takes the mick

Missing item we ordered nacho bites and never got them and we payed for them. Very upset will not be using this service again well done you ruined our evening and Christmas thanks a lot goodnight

So pleased with the food & service-- head & shoulders above competitors. Highly recommend!

Food was over a hour late stone cold it went straight into the bin will never order from there again

Food was soft like a spanch,I don't like it

Terrible delivery was nearly 2 hrs late stone cold I want a refund

Never got my order can I have a refund please

Parts of order missing. Not happy

Unfortunately there was a drink missing

Even telling you to call me you still deliver it to the wrong address……..

There was hardly any filling or sauce in the wrap and there was not extra cheese very disappointed

They forgot to put peppers in my sub which is a shame.

Ordered a toasted sub and it was cold. Took longer to get here than was initially put on the order

Esy to order,very good food and delivered on time.

Quick to order, good imformation re delivery .

First order didn’t arrive - had to reorder!! Second one arrived but order wasn’t correct!!!!! And my roll was barely even filled. Absolute RUBBISH

Cheese bites so dry and bland, sandwich delivered not toasted when specified so on order. Sandwich unappealing- could be the filling I chose but it was just not good.

Delivery guy tried to deliver to my neighbour twice

WE HAVENT GOT OUR FOOD AND IT SAYS DELIVERED

Best subway round Thanet by far !

It was late by 25 mins the late scale won’t let me put anything but 25

Food was delicious and plenty of filling in the sub and plenty of sauce aswell as plenty of sauce on the meatballs

So much better than the wwx store. Everything correct on the order. And delivery was so quick & hot. even though he was on a push bike! 🥹Thank you!!

Don't trust just eat food was great delivery not they have recently stolen an order of mine and refused to refund so am not using them any more be warned delivery doesn't happen they will give you some rubbish and not refund you

Wasn't delivered was stolen by the delivery driver be warned! No refund given absolute shocking service Ive therefore decided not to do business with justeat anymore take this as a warning

The Breakwich...what a glorious invention! This was my first experience with Subway and it didn't disappoint, perfectly cooked and well presented, swiftly delivered, very impressed indeed! ❤️

No stars coz u can’t deliver food to the correct house

Showing "Delivered". Nothing has come here.

I never received my order! I have paid and it says it’s been delivered but I haven’t received it!

Hard meatballs. I also got sent a non-dairy cookie dough ice cream which due to allergies I am unable to have.

Subway is the best 100 per cent quality.

This is the best subway to go to. Food presentation perfect, temp of food perfect, order wasn't missing anything. I will continue to only use this subway..Thank u guys xx

Absolute mugs in there rude idiots left without food!!!!

Asked for no ketchup but they put it on anyway

A very good experience with Subway 155 Hereson Road. Good menu choices, lovely freshly made Subs, very tasty and priced reasonably and delivered in double quick time. Highly recommended.

I don't live far from the subway restaurant so it came early, but it was cold. Won't be ordering again I live 5 minutes away (as evident from how fast the driver got to me) so it should be hot. Not ordering from this subway again.