Subway in Gravesham

Customer service is lacking. I was the only customer there and was stood for 10 mins without even getting to place an order. Walked away empty handed as could not wait any longer. Very poor.

After a long day my mum just wanted something to eat! Stopped off here and queued for a subway. People in front got served, and my mum got told no we are closed! Women on counter was extremely rude and still allowed my mum to continue queuing even though she knew she wasn’t going to serve her!! Absolutely disgusting! You should be ashamed and should be fired! I hope you do!

Shocking manager in this store... avoid!

Horrible rude staff - woman is supposed to be a manager of some kind. A little kindness doesn’t hurt.

Racist behaviour - Guy in blonde hair and beard behind the counter refused to serve us stating he doesn’t work here he is here to help only and then goes on make the sandwich and process billing for the customer before and after us. Subway/ management if u are reading this please check what type of staff you are employing to run the store

As a disabled person I can't get to Subway so order,BUT just eat put £1.10 on the price of the sub and the charge £3.49 for delivery,RIP OFF.

I ordered a foot long from Subway, in Gravesend, 43 High Street. It was chicken with some salad. I got back to my car and started eating it, literally after the second bite, I noticed blue plastic stuff stuck to the meat. I emailed their head office, but they've decided to ignore me, even though I told them I have photos. I had to throw away my meal, it was disgusting. I went back there the next day and explained to the staff, but they just shrugged their shoulders, they didn't even offer me another meal.

The level of service in this branch of Subway is shocking. A woman I believe is the supervisor is constantly huffing and puffing and rolling her eyes when serving customers and also speaks with a horrific attitude. Staff also don’t change gloves when going between handling food and money 🤢 What’s more, delivery orders are just left out to get cold and I always hear swearing and hitching behind the counter when I visit

the hygiene in this store is SHOCKING. i watched the lady serving a customer in front of me, handling cash and then without changing the gloves she put the salads into the sandwiches. Surely thats not the training they are receiving ?! when it came to my sandwich she continued to use the very same gloves and of course i have asked her to change to new ones which she did. You should seriously look into this and the basic hygiene is lacking! i can see from previous reviews that this is happening the whole time

My guy, i enjoyed our chat, im the guy who had the same sub for 12 years.. well till today... you forgot the mayo and southwestern sauce. Sounds little but massive difference in taste. Lacks a certain oomph. 12 years mate! Indentical sandwiches ive been eating. I would suggest that the owner/franchisee is the problem here, not the employees. Youre only as good as your leader and in 5 years of visiting this place, i have never met a leader. I did a shift here about 5 years ago when i moved to town, didnt meet any kind of leader or anyone who cared about brand standards. I would suggest reporting this particular branch to the subway headoffice as the owner is making a mockery of a respected sandwich brand.

Rude staff -they rushed us even though there were no other customers. They rolled their eyes at eachother while we ordered. No sauce offered for potato wedges, but we didn't even feel like asking because of their attitude. The lady serving did not change her gloves between handling vegeterian and non-veg items, and also to handle the till. The sandwiches were poorly made.

Amazing staff and a great place to eat. will go again. Great for the family for a quick meal and nice staff to have a chat with

Measly portions of tuna in tuna sub. Franchisee says tough luck coz you only get 2 scoops of tuna. So based on what i received, i assume they’re using mice sized ice cream scoops. Worst tuna sub i’ve ever purchased from Subway. Wouldn’t visit this branch again.

Awful, very tight with filling, had about a teaspoon of tuna in my tuna sub. Avoid.

Slow service, gluten free bread never available

Very tight on giving salad out at all of there places :(

The ladies working there were lovely! They had to deal with an awkward couple in front of us, that were throwing them all over the place. But when they got to us they were so chatty and friendly, fantastic service!

I'd highly recommend their house special, the "Meatballs Marinaded" toasty roll. Comes with cheese.

Takes ages to get served the staff are always chatting and the food is never good

Friendly service. Delicious roll.

So rude because I called them to be served whilst the three members of staff was chatting. I get rudeness. Bread was still from the day before. Get home and my sub is literally all over the place not even edible so had to throw away. I don’t even know what’s worst the staff or the food quality. Go favourite chicken instead. Trust me.

Had worst experience here, either really rude or extremely slow. Many times these things made me chose sandwich from petrol station.

Always nice and friendly staff would recommend

The 2 women behind the counter are miserable as sin, terrible customer service skills, food ok but will think twice about going there next time.

extremely slow, staff so useless they cant even cut the bread right

No vegan patties available. Not very good, as no options available for someone who wanted to order a subway with no meat.

Subway is always tasty, too bad you can't sit down and eat...

Never a problem with this particular franchise. Staff always friendly and helpful.

Fresh bread packed full of of whatever is on offer. One of the better Subways. Polite staff here

Love going here my kids always know when they go in here we get kids

Lovely and knowledgeable server with great customer service skills. Prepared the subs quickly and loaded them up just as asked and wrapped them very neatly (seen a fair share of half arsed attempts in other branches). The ingredients were fresh and delicious.

Very good and clean branch... Staff are really polite.

Their capuccino was milk with No coffee beans! Disgusting; I should have had a Costa (available in the same building)!

Busy, clean, freshly made tasty snacks

Terrible food an the services are disgusting rotten toilets not recommended

Very slow service! I after standing there for a few minutes I literally had to ask the staff if they were opended. As they just ignore me!

Ear fresh is a joke all of the ingredients looked ill and disgusting

Great service, fast and clean. Yummy!

If you want service with a smile don't go here. Staff are rude, snatching money out of customer's hands and huffing when given a voucher because they had already put it through the till.

I stopped going to here after it had been refurbished. Staff were previously disrespectful and never listened. Subs get burnt since staff leave food in the toaster unattended, and the general attitude of staff sucked. I doubt that the place has improved much since as other reviews are citing similar issues.

This has been refurbished in the last few months, I've been here many times before and after the new look though only around lunch time at the weekend (Subway request from the children). The Subway layout is much the same as before though the rest of the petrol station is quite different. There are a small number of spaces near the entrance to park but it is usually full. There's plenty of room on the exit road which is safe to use. Be careful as you walk across the petrol station forecourt though! It's a standard Subway. It's neither better nor worse than others. Okay, the staff may not be happy all the time but who is. They've always been polite even if they've not been overly "sparky". The sandwiches are the usual Subway affair which are highly standardised. Bought a couple of sandwiches the other day - they were served up quickly and efficiently made with exactly what I wanted (the sauce is usually applied in huge amounts even though I ask for a reduced amount, not this time!). I was driving back home within 5 minutes with a decent sandwich in a bag.

Previously walked out after being ignored for over a minute by the bloke three feet away on the other side of the counter. Gave it another go tonight 25/7/17. Same bloke. Served his mate who arrived after me, all chatty and joking, then put his 'attitude' face on to serve me. Mumbled his questions to me as if it was too much trouble to move his lips and forced out the quietest 'thanks' in return for my payment as he turned away to do something more important. Complete to$$er. Won't give them anymore of my money.

The most miserable pair of women staff I've ever come across. So un polite and very very unhelpful!! Cold meat balls served up and only 3 in a pot. The worst subway I've ever come across, avoid! This has repeatedly happened too!