Subway in Norwich

Having read the other reviews I was prepared for the worst and pleasantly surprised. Functional but the screen ordering means it lacks the Subway experience and any engagement with staff. Also with Deliveroo orders on screen it’s not clear of your order will get done before your train and cos the staff don’t speak to you there’s no way to check. Final complaint… no meatballs at 1145am, a personal pet peeve. But overall we were in and out in about 10 minutes with exactly what we ordered.

New self service machines slowing things down massively and staff letting you stand and wait for 10 mins before telling you they don’t even have what you ordered. Lady that served me was trying her best in a difficult situation with a few other people also waiting and asking for refunds due to the time orders were taking. The 2 other staff members appeared to just abandon her and were clearly not happy to be there and didn’t care about the customers waiting at all. Definitely don’t use if you have a train to catch! Will go to Costa or Co-op in future and avoid at all costs.

Everytime I go to this subway they staff are so incompetent now they have new ordering machines so you cannot order with the staff and yet they still get your order wrong despite it being printed on the ticket infront of them. I asked for just American cheese in a white Italian sub and I got grated cheese in a Italian herbs cheese sub which of course my child did not eat and last time they did the same exact thing avoid this subway like the plague as they are incapable of making a sandwich with just cheese.

Firstly I would like to mention Linda, she was hard working, putting in most the work, was very polite, and has great communication, while mostly doing all the work, as her work colleague Lacey, was chatting to her friend most of the time , not paying attention, and hardly helping until friend left, meaning customers had to wait a long time as Linda was left to do most of the work herself, she is very helpful and went the extra mile!

Slowest subway I have ever been to, crazy considering the location in a train station. In standard subway style they left out cheese from the breakfast wrap. There are only 3 ingredients haha, but I've also tried their coffee so understand that the staff may not be fully awake.

Given the wrong sandwich due to the fact you can now only on kiosks and impossible to get a refund as they dont print receipts and cant seem to scan the app QR code either. Poor service especially when receiving the wrong item when it’s quiet.

Not keen on the switch to ordering via machine and online rather than at the counter. I can imagine it saves time but service feels very impersonal. Staff looked clearly unhappy and miserable as there were a lot of customers waiting for their order. When I asked staff for assistance (the machine was playing up would not give me the receipt and order number) they were extremely rude and unhelpful. Food itself was ok but not as good as I remembered. With the increase in price I was expecting a bit more in terms of service and quality. Will not use this particular subway again. I think one of the previous reviewers was right - the only reason this branch is still open is the location (train station) so they get a lot of passing trade.

"I had a terrible experience with my Veggie Delight order at Subway. They didn’t add the garlic sauce or sweetcorn as requested, and the staff was extremely rude. The garlic bread had only one slice of cheese, and the nachos had no melted cheese at all. Very disappointing service and quality!"

I got the completely wrong order and no response when trying to get a refund.

it was very cold cookie wouldn’t buy again

bread was stale and soaked in sauce ruined the whole thing

Understaffed, clearly the staff are not happy, no Manners being used at all

Big improvement in the last couple of months

Ordered 2 foot long meal deals crisps drink and cookie got note on the receipt no Dr Pepper (which they replaced with a Diet Coke ) and no quavers which they didn’t bother replacing! Now after paying the massive bill for two meal deals I’d expect a replacement

By far the worst subway on the planet

This Station fastfood kept us waiting for 25+ minutes for our order of 2 melts so that we had to leave before it was ready in order to catch our train and £15.98 out of pocket. I do not like leaving bad reviews but if this is their idea of fast food I'm a Dutchman! Don't waste your money unless you have a couple of hours to spare. Incidentally Pret at Stratford, on our outward journey, manage to serve us, including coffees, in under 3 minutes.

Person behind the counter sweeped and picked things off the floor with gloves then tried to use those same gloves to make my food. I had to tell her to change them. Then she gave me a warm drink because no one had put my flavour to cool. Horrid service all round.

This Subway is constantly understaffed. The employees are nice and do their best but I notice frequently there is only one person on the shift which is kinda ridiculous for a shop in a train station! I frequently give up getting food here as it would take me too long to get it before my train leaves. Give those people the help they need to do their job at the best!

Was wrapped bad drinks were warm and to much sauce on the sub tasted grosss will not be coming here again

Worst sandwich I've ever had dry and tasteless, had b.l.t no tomatoe very little wafer thin bacon and no butter sooooo dry, the bread was crumbly as it's probably been out all day

Ordered delivery with “Just eat”. Sandwich fine, drink missing but charged for. Checked the delivery when arrived and driver told me to call “Just eat”. Called but waste of time and repeatedly no answer. Next delivery company? Ober eats, terrible!!! Just eat, missing items paid for. Any suggestions?

Driver was very nice and polite

If I could this place a 0 start it would be below. I paid for my sub and they gave me cheese(I don’t eat dairy) they couldn’t give me a refund because they were not authorised and my train was leaving shortly so I couldn’t have it remade. Silly people at a silly shop. Your job is to make sandwiches and you can’t even do that properly. Now I have to sit on a train for 2.5 hours and I’m hangry. Thanks.

Firstly, the two “ girls “ working in there today were so rude so nasty and also constantly slamming food and stock down in front of customers. The attitude was disgusting I am beyond disbelief. In addition, the bread was dryer than a desert so couldn’t really eat it, and things were missing and lastly, how much slower can they be 🤣😭

Horrendous service, in the shop no customers told had to order on the new machines, ordered took 3-4 minutes then you’ve still got to order toppings sauce etc at counter, waited almost 15 minutes- no food. Asked for a refund told a refund would be longer than waiting for food despite having to catch a train. Waited- ending up having to leave to catch a train down almost £15 and no food. Don’t bother

Was running late for a train and the kiosk was broken, the two women working took the order manually and did everything they could considering our tricky order, big thanks!

got my food stone cold and my meatball sub had one meatball in it

Ordered twice in a space of an hour. First one never arrived and second missing a whole sub. These man must’ve been making our subs then eating them on the spot. Smh

I thought it was so hilarious that this place had such a low rating. Surely it can’t be that bad! Right? Wrong, it’s that bad. The bread was stale to start. Stale bread at subway!? What happened to eat fresh? They had no bbq sauce, no chilli and no mayo so I just had it dry. Stale bread with no sauce so far. The staff are what really makes the rating. Such an uncomfortable atmosphere, as if they’re angry with us for ordering sandwiches? Easily the worst fast food experience I’ve ever had.

So I was taken aback by thr new fangled person-less ordering concept. I was always of the opinion Subway prided themselves on the personalised ordering process where the customer gets to personalise their Subway sandwich. Instead one is.faced with 3 electronic ordering booths with a confusing array of options buried in sub-menus etc etc. Not only that! One's also acutely aware that there's someone waiting, probably impatiently, behind you so the pressure is on to complete your order ASAP!! I took a.machine that had.obviously defeated the preceding customer ad she simply shook her head and walked out! So being unable to sat, less of the red onions, jalapeños etc...you're limited to just stating you want them, and that's that!!! What happens anonymously behind the counter is going to be your mystery sandwich...tough!! And that's indeed what I got. I ended up with a foot long sub when I wanted a 6" one. Whoever said size doesn't matter, wasn't paying! The sub was loaded with the red onio s and jalapeños I'd wanted in limited quantities and to be honest the whole thing tasted no better than cardboard stuffed with several tasteless meatballs and smothered in onions and jalapeños! Am I going to go through this experience again? An emphatic NO!!! Period!!!

I ordered sub from your store by Deliveroo . As I order veggie delight I select all vegetables but when I received sub there are missing sweet corn , pickle , paper . I have also worked in subway before this not how we give food with missing vegetables.

Gave my food to wrong person, then just started making other orders. Never really do reviews, but always have issues here. Clueless staff.

Got given the wrong bag of crisps ended up with cool original Doritos and not the tangy cheese

Unbelievable mess of an order. Took two hours to arrive when we live very close, and we were handed an order worth £30 less than what we ordered. Had to return because order was not even ours. Would love to rate the food quality but we spent £50 on thin air, so I can't.

The man yesterday So friendly and easy going Thank you Today 8th Feb. Two sexy ladies. Thank u

Underfilled sandwiches, unfriendly miserable staff and more expensive then ever. I’ve written multiple complaints to Subway about this branch but unfortunately they still don’t get it right. I think this would’ve already closed down if it wasn’t in a train station and gets alot of passing trade from people who are only likely to eat there once. It was much better run when there was one Prince of Wales road. I would avoid this at all costs.

FOOD WAS AS TASTY AS THE GIRL (EMMA) WHO MADE IT FOR ME!🔥🔥 IS SHE SINGLE??!

I didn’t get all the food I ordered… half of it was missing

If I could put 0 stars this is what it would be 0 staff in, not open and no sign as to why it's closed 🙄 very disappointed

Staff walking around on there phone instead of working

Even as I type this, I myself cannot believe I’ve experienced something so bad, in an eatery I had such low expectations of in the first place, that I would be motivated to write this review. Please, please do not eat from here. Having never eaten anything from Subway before, which I know you may not believe given that every regional high street stank of the place for a larger part of the 00’s, I felt some trepidation, but given it’s 7pm on a wintery Sunday night I wanted something warm to pass some time before my train. What I got is something I am not convinced even passes for food, I almost went back in to ask them if Punk’d was back and I was on it. I wouldn’t have given these cheese bites or nachos to a rat, be advised not to make the same mistake. Wait until you see an actual rat on the tracks, hold it up to the nearest bulb to cook and gnaw on that, I am sure it would be positively Michelin by comparison to the jumble of ingredients that I threw in the bin just now. Plus they charged me for a bag, which I didn’t take because it had no handles and was therefore useless, and forgot to put my sauce in which might have been the only way these could have been edible.

I wanted to change it to delivery aa I could not collect my mistake

It took longer then expected ordered it at 1pm didn’t get it till 3pm!!

I came in after arriving at Norwich train station and I needed to grab some lumch so I went in here, I ordered my my usual which was a hearty italian, with philly steak and red onions with honey mustard sauce, it was nice but it was a bit slow to make. I sat and enjoyed my sandwich with a cookie and it's a good value for what you get.

ordered a bmt got a veggie delite instead

Walkers crisps were missing from the order

Almost hilarious experience today ordering my food. Staff were rude and almost aggressive got to the end and asked for a bag which the member of staff threw over the counter and just walked off to serve another customer didn’t even bother to take payment!! Good job I’m honest otherwise would have had free lunch 😂

Food was an hour late, cold and then contained the wrong items. Unacceptable.

Very poor service don’t understand the order by staff. No sign board entry and out.

This should be a 0 because of the food. Staff friendly and friendly. Unfortunately, the person who made the sub could not or did not know how to fold it together. After struggling, throwing away a tomato and half the filling outside of the bread, she passed it to her cohort. The cohort then compressed everything into a ball and handed it to me. How to eat this??? This is the second time this has happened, not using it again

If you want to pay full price for a half empty salad box even when you have asked for it to be topped up - then this is your go to place. Lunch is supposed to keep you going until teatime but it won't here as its abysmal. A few tiny bits of chicken floating about in a pile of limp lettuce. Sort it out please. We work around the corner and none of us will bother again unless you leave a note here to say you have sorted it out.

YOU FORGOT MY COOKIEEEEE!!!!! 😡😡🤬🤬🖕🏻🖕🏻 FUMINGGG!!!!

45 Minutes late, Ordered a meatball sub, NEITHER OF THEM HAD MEATBALLS IN

Leila Adam’s was mine and my dads server not only did she make the best sandwich for my dad. I couldn’t believe when she said she was new she’s stunning inside out massive blue eyes xxx

Edible, just about. Have been here twice to get cheesy melts before hopping on a train. Clearly unmotivated staff with no sense of urgency when I clearly need to get on a train, but the food was just bad. The melt I got today was advertised as 6 inches, enough to fit 3 pieces of pepperoni on. It was soggy and, quite simply, very small. The melt I got last time has the undercooked cheese sliding off the incredibly soggy base, in a box that made it a mess to pick up.

The food arrived hot and the Footlong that I ordered was very filling, enjoyable and indulgent and although you pay a bit more, it’s great that you make your own version

This place does not even deserve 1 STAR. It's a fat 0 from Me. I visited Subway at Norwich train station 20 minutes ago. I bought my toddler chicken nachos and I asked to have them warmed up and they were stone cold. I had to tell my little one that she can't have them as this might give her a tummy ache. Now, I have to get to Ipswich to warm them up for her. Very disappointing. I ordered chicken teriyaki salad bowl for myself, it's the worst salad bowl I have ever had in years . Slow service ever. The people working there have no clue of what they are doing. Stood in the queue nearly 15 mins.

Food is stone cold. Took forever to find a driver

My second visit to this particular subway & just find the staff so miserable the two girls who served me clearly hated their jobs! A smile & some customer service would be good 👍🏾

This is a station take away so why are people waiting for orders to be fulfilled for delivery drivers turning up. Rediculous situation, the city centre subway should be catering for that, people at a station generally need speedy service to board a train.

Some of the food was cold and should of been hot! But sub as usual was exactly what I expected!

DO NOT GO HERE the food is horrendous i ordered a couple of days ago and the customer service was awful the food was disgusting the bread wasn’t cut they missed my drinks and sides and the food was also late and the bread tasted stale will never order again worst money I spent

I didn’t get what I ordered they just made the same subway twice they completely forgot my jalapeños and pickles and somehow I ended up with red pepper weren’t great in all honesty but delivered on time and was still warm and he was very polite

After seeing lots of bad reviews, I did not believe that something as simple as a Subway could be so bad, so tried it anyway. The order was expensive for what is a cheap sandwich shop, cramped and my order came out wrong anyway. Lots of stock was out. The food was ok to eat - had better. This is Norwich - if you've got a connection at the station here, there's plenty of cheap alternatives not far from the station. You must use these instead.

complete wrong order no cheese in any sub or correct bread, incorrect cookies, and stone cold food

I brought a meatball marinara subway while at work the billboard stated a footllong sub was £5.10 but I was charged £6.38 I asked the girl behind the counter who had just taken a cookie out to go with her coffee why the price was higher she stated the billboard price was wrong. While I felt I’d probably just paid for her cookie I left without a receipt due to needing to get back to work. If the price has changed subway needs to change its signs as it’s false advertising or if I have paid for that girls food I want my money back. The 2 stars is only down to the sub being decent itself otherwise I’d boycott the place

They didn't have any salad bowls, so they helped me pick something else, it was not what I intended but it was OK. Helpful staff.

Please DO NOT eat here under any circumstances. The young guy who was serving on Wednesday night, just gone, had no intelligence on what he was doing. He was single handedly serving without help and did not change his gloves once between customers. Whilst gloved he touched everything behind the counter, the cheese and salad after putting a sub together handling ham and chicken on the same pair of gloves. No manager around at all so very disappointing and unacceptable. Both manager and server should be sacked! I will never go or recommend this place to anyone.

My food never turned up I shall be getting my refund

Had no chicken so had to have nacho chicken and bacon, and paid extra for the ‘pleasure’ lol. Everytime I go here, they’ve run out of the most basic ingredients. Asked me to pay before my order was even finished. Once I’d paid, the just shoved all the salad in and put a big lump of mayo in the middle. The woman couldn’t even wrap the sub properly with big chunks of onion falling out into my bag. That’s the last time I’ll be going there.

I often pass through Norwich train station and there is simply never enough staff on at this Subway! On a Friday evening there is only ever 1 person on the shop front. I have had waits exceeding 20 minutes to even order my food, the staff are always trying their hardest but the management need to do something about the staffing numbers during peak times.

No blue cheese sauce , no crispy onions , no lettuce , No chipotle seasoning, no chipotle dip. Payed extra for the crinkle wedges too.

Delivered completely the wrong order...ordered a footlong and recieved a 6 inch.wrong drink, wrong crisps. Absolutely fuming!!

Never have what you want, never seem to be in stock of Nachos or wraps. Unless you want the bog standard sub with the basic filling they are always out of stock of everything else. Terribly managed.

Missing my cheese bites, got the wrong drink, wrong bread, paid for egg and didn’t get it. Honestly suprised I got a sub

Took over an hour and literally forgot most of the order. Your idiots. Oh and just eat drivers check what your picking up before you grab an order

NEVER order from here, they need to be shut down! Previous orders saw the just eat driver come empty handed because the restaurant was accepting orders online but they hadn’t opened even though they were supposed to have been open for hours. On this occasion they called to tell me they only had brown bread and did t have the side I want. Said fine a substituted it. The subway turned up and hour and a half later missing the sauce and cheese from the subway, yes just brown bread and ham. I paid for extra cheese also! It was missing the drink. None of the sides came with the selected dips. And best of all it wasn’t sliced and the food was frozen. I’ve never seen just a low attempt at service in my entire life. It’s at the point where it must be intentional. Considering they open and close when they fancy I’m not surprised their service is even worse. You are pathetic

The food was off! So disappointed of this place … tried to call speak with the manager but the number is not working. How can they charge you and give u off food? Never again!!!!

Bread was stale, half salad items I picked was missing, asked for cheese was none, wanted toasted it wasn't, couldn't eat, arrive late so think it had just sat there for ages

Took a while to get a driver. Over an hour

Waited in a queue with 5 people in front of me to find that there's no veggie sub options. When I asked the brunette lady with a ponytail why it wasn't advertised and that I waited for 20 mins for no reason she replied “it's not my problem”. Absolutely rude! The customer behind me just wanted tea but at least she could see the notice for the hot drinks machine being out-of-order. Service was super slow! Customers getting frustrated with lack of organisation. They really had dumb, dumber and dumbest behind the counter.

I have reported that some items were missing and until now I haven’t got a reply

Cold on arrival no drink as ordered

Can’t even get in. Is it open? People are in there and fresh bread is out. It’s after 7pm

Second TLC chicken sandwich has no chicken in it.

Driver was great and on time however the sub was squashed/flat the top of the subway didn’t even go over the sub I had to use a knife and fork to eat it , shame was they are usually nice but it’s put me off

Grabbed the BLM foot long as they didn’t have the new chicken one. Staff were friendly, got my points on the app.

I am seventy five years old, there were a few problems today but Clair and Liam sorted them out and really helped me. Thank you very much.

This is a hidden gem in an aladins cave of mayhem and noise and bustle. Great food and coffee was just right. Beautiful friendly staff makes this place a must for lunchtime treats. As the slogan says have it my way. If I did I would go there everyday. The way I was treated from entering to completed order was top one of the best csa expenses I have ever had. Miss this and you will miss out..

Food was freezing and the entirely wrong order. Have tried to call them but the number on the website and Google is invalid.

My food came pretty much cold, one of the footlongs had selected fillings missing plus both drinks was incorrect

Due to sundown this store was extremely busy yet the staff handled the que in a very professional manor explaining what was available and what wasn't apologising along the way my partner and myself was impressed with the service and could see the pressure they was under and we were very happy with the service and the food 😀 well done guys

I ordered two meals for just over £23 altogether. They got our subs correct but everything else was wrong! I got two sides that i’ve now got to waste because they were incorrect . I should have just saved my money and just bought the two subs. Not happy

Only 2 types ( brown) bread available, no veggie, chicken tikka, teriyaki, steak ......or pretty much anything else. Intrigued as to how you run out of ingredients when your sole service is to sell food. Felt sorry for staff who repeated the same lack of options to growing queue of disgruntled customers. Someone somewhere must be charge of this place??!!

Where do I start? I promptly arrived at this establishment to order a subway “meal” with my friends. Upon arrival I was greeted 4 times by the same person, not ideal but a start. I was also asked for ID which was surprising but continued my order. I inquired about the meal deal, said staff member had no idea what I was talking about so I had to explain it what it was. Despite the humongous bite taken by the particulary spotty speccy geeza, the food was pretty good. So the review is moderate.

No crisps and drinks were wrong

Forgot half the things we ordered and sent the wrong bottle. 🤷‍♂️

The food I ordered was freezing cold and completely wrong. I drove to the restaurant to get what I ordered and was told that they were short on supplies so they had to substitute a few things when in fact my entire order was substituted. Will not be ordering from here again. Appalling service.

Completely wrong order. Couldnt contact subway. Driver was rude and no help

Previously I had bad service from this branch but since the new management and staff have changed, it’s been brilliant and sorted my issue I had with the previous manager and threw me 2 vegan cookies to apologise:)