Subway in South Staffordshire

Today I went in with my partner the two young people was on was very polite, well mannered made us welcome as customers had the warm welcoming smile from both, the food was prepared to high standard hygiene was superb when dealing with us seemed like they work really well as a team highly recommended

South Asian girl working there is very rude. No smile, no banter. On top of that, dropped my hash brown onto the counter that looked a mess and proceeded to put it into my box. Very stingy with the sauces. She put less than a tablespoon on my sub and had to ask for more. Then she didn't even fill the pot for my hash browns and gave attitude when I asked for more. Go to other subways, at least they are nice there and give you what you pay for.

Turned up at 7.45 the girl had closed, she had already cleaned down. It's not meant to shut until 8pm promised the kids subway for super and had to let them down, she just shrugged her shoulders and didn't have any details for had office. Really angry with the service

I can honestly say that's the worst subway I have had .!!!..no customer service, no atmosphere ,not good food....all you ask for really when you are getting your pants pulled down for ham salad lol £6 jokers

Excellent food, but it's always the same with a chain fast food restaurant. Not much to review really, nothing special.

Absolutely terrible service. Never answer the phone, orders turn up with items missing, now I’ve been waiting over an hour for my food. If I ran my business like this, I wouldn’t have one anymore. Shocking

Thank u guys really enjoyed my food. See u tomorrow

I simply asked for a sandwich but was ignored. I stood there and waited for ages to be served. I was the only person in the shop. The manager who decided to serve me had attitude and then went round the back and stuck her middle finger at me. I saw her swearing at me in the reflection. I asked her about it and she said she was just having a bad day. This does not justify her behaviour or the appalling customer service. Unacceptable behaviour!!!

Its a shame with this place. You either get really great food or really hastly thrown together nonsense. The biggest problem is the service, no one ackowledges you. Basic customer service is to acknowledge a customer, even if you are busy. This can simply be a "hello, i'll be with you in a second". But nothing. Its not alot to ask to be treated like a human being. But apparently too hard for some. My record is 8 minutes without being noticed. I'm the only one in the queue, 3 staff on. Just poor.

shocking to say the least. they completely got our order wrong. it was a total massacre. no refund at all. not to mention a thick hair- sorry not one, 2 thick hairs in my chicken. disgusting. never eating again in my life. the devil is holier than this chump joint.

Food was okay but service was slow and overcharged for food been here 5 times and been the same every time, don’t bother!

It is always so slow when I go in here which makes me avoid it. There is only ever 1 person in there doing everything so it’s so slow. Food average, salad doesn’t look that fresh, seem to get overcharged and okay customer service.

Kinga (hopefully that’s how you spell her name)the manager was so nice to us when we went in today, helped us so much. She’s was very friendly and welcoming. Even have me a free cookie. Would defo come to this subway again

Terrible service bad attitude and burnt my food

Rude manager, over talks the customers and does not listen.

No organisation within the staff can't follow simple instructions of what to add on a roll

So, i am healthcare worker and walks everyday house to house , to take rest i choose fire station subway area .i went there after 2 weeks The women with spacks on she behaved very rude with me, she mentioned that i put the chair in center and some other customer falls last time with very unpleasant way she mentioned . And i just want to complain because i wasnt there for 2 weeks and 10 days still have been told . Am not sunway employee . And she should ask very politely with some respect, no communication skills at all she needs to sit at home rather been working if she have anger issues. Customer left the subway and she also cursed me when i left . This is not the way you treat customers. Be calm because everyone in this country is working hard !! Thanks They are builling people . And being a bully in this generation speacially the lady with spakes usually work on Friday. Such a shame i went in petrol station today for my drink and was in rush and was wearing mask because am healthcare worker. She said “look at her she is wearing mask , excuse me you cant sit here today , and i wasnt even in subway she shouted loud shame on her !!! Such a bully. Next time if this happen strictly action will be taken from my side and she dont have right to shout at someone who is not even going to have subway , she thought i will sit by chair of subway. women making down other women in public. Thanks

Where do I start! 3 times now I’ve visited this store, and on all 3 occasions I’ve had the wrong order and over charged also today I was told I had to wait as she was doing online orders I was in front of her first but no she didn’t wanna serve me, I’ve also called head office twice and they don’t care she is a rude woman who needs to learn customer service basic skills

Waste of money. Nobody said they changed the steak to plant based. Went straight in the bin! Dirty sods! What's wrong with proper meat! Lost my custom

Lovely staff, very friendly and helpful, always clean and fresh

This is a revised version of my review - Staff have now changed and the new staff are MUCH better.

Awful customer service here. Ordered on the app for 7pm, ordered at just after 6pm. Turned up and they said they were closed an hour early. They can't be bothered to contact you to tell you. Don't use this store with the app. Liked this store but not for me anymore.

Dreadful. Painfully slow service - took 30 mins to serve me and 1 other person. No urgency at all - it took nearly 15 mins to make my 2 sandwiches. No apologies for the wait. Uber/Just Eat orders clearly taking priority over the customers in front of them. Can only assume it was the staff's first day since the person operating the till did nothing else despite there being nobody to serve. And the person making my sandwich took an age to put 4 slices of cheese on it. Tip is to drive to one further away and still get your food quicker.

Was great. Perfectly done friendly people love it !

The employees are very new every week so they are quite fresh on the job and provide very poor and inconsistent service’s Iv never experienced anything like this on any subway:

The slowest staff ever seen in a Subway. They are literally half asleep, don't know what they are doing and do not care. 1 girl was just there on her phone while the other 2 took all the time in the world. Just walked out.

Awful service, staff are not customer focused at all. Nachos were overloaded with jalapeños and little else! 3x foot longs 2x crisps 3x cookies 1x nachos £24.26 not an offer of a drink. Won't be using again in a hurry!

By far the worst experience I’ve ever had with an online order. Ordered a footlong meal, wrong bread, no added extras to the meal on the footlong sandwich, no drink, cookie or crisps which I paid for, no added extras on the tuna melt sandwich, Do not use Uber eats with this place, absolutely pathetic… got a refund for the missing items straight away

Used voucher foot long for 4 pound. AMAZING VALUE

Good selection, subway don't vary from store to store.

Terrible experience. Ordered to collect. Food 20 mins late. Nobody else in the shop. Salad orders we wrong, like they didn't even look at the order. Would avoid this store.

Ordered a platter online, order was incorrect when I went to pick it up. Staff were not friendly, in fact quite rude and not helpful at all. To rectify this I had to pay extra for additional foot longs and staff didn’t care about what they did. Pathetic service and if you read this, be sure to go to another subway.

Slow service only 1 server 20 min for 1 sub with only 2 people infront of me ......

Poor never got anything you want

Today What is the first day in awhile that I have visited the subway total contrast to my review last time Sam who serve me today was absolutely excellent nothing was too much. He was polite friendly welcoming total total difference to last time

Great service welcoming friendly staff .very polite .very clean and tidy .table are wiped down after every customer for covid hygeine well done great to see .good selection of food and drinks .

Brilliant Little Shop Sandwhiches made fresh to Order is a little pricey but Food is a good Quailty Standard. Staff wear gloves and regularly change them per an new order so safe place for people with Food Allergies to Eat at

Bit mean on the salad but otherwise clean and tidy and friendly staff

Decent little subs but be prepared for a short wait to be served.

Always good to visit subway for a decent sandwich of personal preference, very filling and tasty, Always a choice of breads and other ingredients. A wholesome choice every time.

Decent enough but they often don't have enough ingredients to fulfil demand. On several occasions I've had to choose a different sandwich to the one originally intended.

Staff are not professional. Never have enough stock and was served cookies as white chocolate chip cookies with no mention of nuts in them. Luckily I a not allergic but staff are not trained!

Good as any Subway but not enough parking

I visited there 1st time today! Good service,only small as next to petrol station inbetween bilbrook and codsall.

Absolutely disgusting. Very unprofessional and they never listen to the customer. We was good customers but will never use again. Staff talking about there sexual relationships for customers to hear. Make a complaint and manager doesn’t even respond.