Subway in Newcastle-under-Lyme

Tasteless sandwich with other people's hair in. Sausage hashbrowns and bacon footlong sub i had genuinely dont suggest that one to anyone tasteless 11.50 not well spent oh well ill order something better from a different restaurant i think.

no crisps, no pigs in blanket with sauce an wrong drink

Forgot cookie footlong also the hashbrowns were stale and cheese bites cold and sandwich cold considering i live 15 mins away and it shower up cold n stale is shocking obviously using yesterday’s products!

vegan ice cream missing from order and toasted sandwich was cold.

food never turned up, said delivered but can't get hold of anyone

Definitely the worst subway I’ve used! Highly recommend you don’t use this subway! Poor! Cold! Enough to put me off having a subway in the future !

Tasty food, lovely driver. thank you

Food is cold and wring cheese bites delivered (too spicy to eat)

Delivery was fast and friendly. Food was cold but correct

“I’m not going loose my job over some meatballs”! Non existent customer service. Spent £39 on an order for it to arrive wrong. No form of contact was made to me to pick an alternative as that’s a breach of GDPR apparently. The sandwich maker just decided to pick what he thought was nearest to my order. No consideration for allergy’s etc. When I called the store there was no answer so I decided to call the petrol station itself. When they answered I explained the situation for the subway server to shout in the background “I’m to busy, tell her ring back in a bit”. What good would that be? Id still have no food “in a bit”. So I went down to the store and spoke to the subway team member. When I walked in the store he had an attitude with me from the start! I explained my situation he said your solution is to ask for a refund off Uber. No offer of an alternative sandwich to my liking. He said it’s company policy to give you what they think is best. They are not allowed to contact you to make you aware that the items you’ve ordered are out of stock. When I questioned this he got aggressive and stated how he would not loose his job over contacting me. He explained that what would be the point in him talking to me on the phone prior to me coming to the store when he’s just told me my solution after I have spent time and petrol to try and resolve this situation. He accused me of having an attitude and that there’s nothing he can do to help me because he’s busy with other customers! I explained iv worked in customer service for years and this is not how you treat people, he then began to argue with me. After going back and forth and getting no where,. He came at me with “I’m not going to loose my job over meatballs” WOW! Is that the type of employees you want representing your brand? He refused to give me his name, said he has no contact details for a manager or head office! I will not shop there again and would advise others to stay clear. Clearly this guy needs re training, I am honestly mortified by the way I was spoken to. Absolutely disgusting!

Will not be eating/ordering from this subway again, poor service and attitude from the staff, lucky I did not pull him over the counter. Rude and obnoxious.

Was left on doorstep and not told

My order never even arrived! Took my order, accepted the payment and then didn't deliver

Wrong cookies. Don’t like chocolate chunk.

Chicken seemed like it had only just been defrosted

Food was stone cold. And hashbrowns were missing. Disgusting.

I haven’t been sent my crisps. Ordered and paid for Quavers and they’re not in the bag

Arrived early, order was correct, good service 👌

Disgusting delivering a sandwich with a nail in to a pregnancy women

Got a phone call from Subway to tell me the driver had drove off without my food. I then asked if they could remake my hot food because he told me it had been sat on the side for 10 minutes. The subway fellow was expecting me to do something about the driver issue. Then he said oh he is here now so I again said please remake my hot food. Food arrived and it was cold, and the all the items on the sub had fell off in the bag. Not happy at all. REFUND PLEASE

Real chicken delivered instead of vegan?

Delivery was brilliant but very disappointed with missing items! It’s expensive and for the cost of thing I don’t expect items to be missing….. refund for the missing items requested…

i only received my bottle of pepsi and my cookie and that was it! i’m not happy with this!

Great delivery. Food is poor today. Salad is Brown in places and doesn't feel very fresh.

i was missing my pepsi bottle and was missing my crisps and cookie

All the order was cold and the three steak subs barely had any filling, very disappointed

Unfortunately this subway can never seem to get an order right. Always missing items or fillings on sandwiches.

Food never even turned up - staff at the shop were useless.

Food arrived, nachos which were ordered were missing. Subs came on the wrong bread. Tired to call the store but the number were going through as incorrect even off the Subway website. Highly disappointing considering the order was £25.

The food was stale and not nice but the delivery service was great

Missing the two drinks, missing the footlong mighty meat sub. Order completely wrong on the footlong chicken sub. Terrible service !!

Wrong order for one sub. Wrong salad on the other. Ordered double cheese for one sub and couldn’t even find what would look like one portion of cheese on the sub. Can’t trust online orders of these kinds of meals from this branch of subway.

Outstanding service. Food fabulous and driver was a very happy man x excellent smile !!

What I ordered didn’t arrive!!!

Food has not even been delivered

Ordered a mega meat theres no meatballs

Do not recommend at all.paid extra for footlong and recieved 6 inch subs? Ordered meatballs and was sent some sort of chicken bites.rang 8 times and said incorrect phone number.Uber eats refuse a refund .£40 down the drain

No delivery of food. Still waiting even gave driver verbal instructions where the address is. Where is my food????

Food is absolutely disgusting. Subway have gone both far to expensive and the food quality is absolutely abysmal shockingly bad

Really bad dishonest trick with meal deal price, ordered a sub sandwich which said was £4 and got charged £14 meaning that got £10 thrown down the toilet. Also wanted a full sandwich not a cut one. They did not ask and just cut it in half. I'd sack her for all that.

Tlc chicken Rock solid like its been left out for a week and gone off I've had it many times before so know this isn't right

it was amazing but you need to start cutting your bead in half before delivering

Just ordered on JustEat, and didnt have the drinks that i ordered, drounded in mayo, and wasnt cut. I use to work at subway, and i know that this is unacceptable!

Pre-ordered at 16.55 for delivery at 17.55 and eventually had it delivered at 18.18!

Received the most lovely note with my food. The staff here are angels xx

This was the chicken and bacon salad that was sent?!?! Absolutely discusting service. Lettuce, cucumber and tomato with a bit of mayo in a long box. Which went all over the floor because I thought it was a sub sandwich! Is this a joke?

Wrong bottle of pop, muffin instead of a cookie and wrong flavour of crisps. it’s not hard to read an order guys sort it out

Very disappointed ordered 2 wraps which were thrown together and very little ingredients inside them. 1 I counted 5 small spinach leaves small amount of chicken 2 slices of cucumber and no sauce which I requested. 2nd wrap wasn’t much better!!! Ordered 9 pieces of nacho chicken bites with 2 sauces, they were barely warm and again no sauces. I won’t be ordering from there again! It is obviously too much like hard work to prepare orders!

Food was extremely late - no response from restaurant. When food arrived it was cold

You forgot some of our order and it’s not the first time it has happened and some of the things were missing on the subs

Ordered a plant patty wrap for collection and got given some fake alien meat instead. They didn't get the other contents right either. How hard is it to copy an online order?! Also, staff are childish and unprofessional. I'll make my own lunch from now on.

Ordered 2 footlong subs through just eat. Recieved 2 6 inch subs instead but still charged for the footlongs, and spent an hour calling multiple times with nobody answering the phone. Staff obviously aren't competent enough to make the right sandwiches, so shouldn't be surprised the have no idea how to pick up a phone receiver either.

Ordered two footlong subs, they sent two six inch subs. Wouldn't answer the phone to rectify their mistake. Obviously aren't that clever if they can't read the word footlong.

absolute rubbish, failed to arrive at the correct location and not able to contact them to find out what has happened, do not order from this place again

One sandwich was toasted and shouldn't have been, but another wasn't toasted and should have been

Got my order completely wrong and never wanted to help sort it ! AVOID

Asked for a large meal deal which included a footlong sub... Got 6 inch sent instead...

Not worth paying a 50p service charge for meatballs about as dry and hard as bricks. Got my order correct though which is more than I can say for the other subway

It was stone cold when it got here, driver was going the wrong way for the first 15 mins, the bacon was more fat than the actual meat, I didn’t ask for cheese but it was still on my sandwich. I won’t be ordering from this subway again

Really disappointed with this, half my order was wrong, one of my sandwiches were missing. Tried to call them for 20 minutes and phone just rang out with no answer. Had to order again for missing sandwich and pay another delivery fee. Maybe try another subway restaurant but wouldn't use this one again.

As you can see the order was cancelled twice before it even got excepted this app is getting a joke

Hash browns were soggy and burnt . Meatballs were reheated possibly from the previous day.

Not the right order. I asked for a 2lt Pepsi and I got a 500ml. And on the images of the order there was a Dorito bag. And I got a walkers.

Sent a salad in a small 6” box ! Absolutely disgusting

Food was cold asked for toasted bread came back white bread everything was cold and added way too much spinach and lettuce

I absolutely loved the chicken tikka salad will be ordering again

Incorrect crisps and drink sent. Bread was soggy.

Stone cold, wrong bread, not toasted, no cheese, wrong crisps. Absolutely shocking. Sort it out.

Steak sandwich was border mine freezing surely they should heat the steak up

Brilliant service. Life savers. ♥️

Food on time. But, was cold when it got here, i assume it was delivered on a bike as everything was wet when it arrived. The bread was not what we ordered and toppings were missing. Normally wouldnt mind if they dont have what we order available, but places ive had that happen before at least leave a note in the bag or call apologising for something being either missing or different. Not a good experience honestly

They gave me the wrong bread...

Delivery was 12:15 - 12:35 and my food didn't come until nearly 12:50. My toasted sandwich was cold and horrible

very speedy delivery and easy pick up

Fast delivery shame you got my cookie order wrong

Wrong drink, ordered 2 ×3 cookies and only received 1 x3 cookies. Need to check orders throughly and complete them.

Ordered salad with letruce onion gerkins and cucumber got a salad box of cucumber and gerkins with chicken no lettuce or red onion

Ordered a tuna salad that arrived without tuna. Tried numerous times contacting them with no success

Order was wrong missing 2 drinks

Only downside was they sent me the wrong drink, tried to call them and couldn't get through.

Second time now I have ordered a delivery and both times there has been a problem with my order. Either sent half a sub instead of footlong/salad missing/wrong bread/wrong items of drink/crisps. I cant understand how you can get an order so wrong every single time. Not happy! Will not be ordering again

Simply DONT DO IT !DONT GO THERE.... STAFF RUDE TO CUSTOMERS, FOOD QUALITY POOR.... TOTAL DISGRACE, CLOSE THEM DOWN !

5 items were missing they also sent out wrong drinks, when trying to get hold of the restaurant there was no answer after calling multiple times. Also it was over 30mins late. Someone had to go without dinner

I want my money back the sandwich has come burnt I asked for extra bacon there is definitely not extra bacon it’s a joke tbh

Ordered on just eat it turned up with 5items missing. When we rang 4times nobody answers the phone and food was 30minutes late

Ordered a chicken and bacon footlong. The chicken tastes off and the bacon was practically raw. Probably not safe to eat only managed 2 bites 😫. No answer when I called the store.

The order was wrong. Tried ringing them and couldn't get through, disgusting service

Food was cold and wrong cookie delivered. All toppings on the sub though including the seasonings which was good.

Ordered a steak and cheese wrap with guac, no cheese or guacamole and a missing drinks!

One of the meals ordered was almost completely wrong, only the sub was correct (well sort of), there was traces of jalapeños on it which had to be removed.

I asked for toased subs and they weren't. One of them was meant to be a tiger sub and wasn't. No correspondence from the restaurant to advise us of this. A real shame.

The meatballs are rock hard and the hash browns are freezing cold. I've not been able to eat it. It has gone in the bin.

Salads was ok. Has browns was cold and didn't seem like they had been cooked. Normally soft this time they was hard and cold. Wouldn't recommend the hash browns.

the cookies are never right, they only give you what they have a lot of

Awful, everything was wrong! No drinks came with orders. No snacks with the meal deal and wrong bread!

Staff were so lovely today! Food was really good. Thank you 😊

Both subs were stone cold and the meatball was not edible, quick delivery

I had 3 great 6inches and each one was perfect.

Probably the worst sandwich I’ve ever had there was about a pint of sauce on it

Food was cold I wasn’t happy asked for extra meat on my sandwich and it had the same amount as a normal sandwich