Subway in Reading

Ordered 4 footlongs, 1 simple ham the others from the menu and was waiting over an hour for them! Would have been quicker to have collected myself! Not only that but they were cold and this would have been ok but they were ‘melts’ which are supposed to be hot but instead got a soggy mess. Will not choose this Subway to order from again!

Where is my order? It was not delivered but the app was updated as delivered. I am not happy at all with driver who did not deliver my order. I need my money back.

I visit there often as I live close by and they really need to change their staff in there. Whenever I go there, the staffs look with a bored face. I will have to repeat my order 4 or 5 times to the order taker.

I went there the first time they gave me enough cheese and second time they gave me one slice omly when the only thing else i got was tomato. i askes for extra they were laughing at me and very rude. horrible seevice and i will not be cominf gere anymore. youre not losing any money since all i got waa tomato, i basically just paid for plain bread since there was not enough tomato eiyther. horrible seevice literally paid for bread. was an indian and asian guy

I did not get my order eventhough the app says otherwise.

I ordered 2 6" subs today and had the most entantilising experience ever at subway the server was so amazing taking my order with pride and also bringing the energy as i ordered 10/10 best subway in reading. i ordered at 7:50pm thank you !!

The food was still quite tasty and we enjoyed it to a degree, but it was not up to the usual quality. One ingredient was missing in the salad and paperoni and cheese toasty was completely overdone, bread hard and dry, paperoni burned.

what do you do when you have a rare hot summer's. You crave salad and ditch cooking chilli con carne. You search salad on this app and end up having the best turkey salad in your life from Subway. Wow. Generous portion, lovely fresh ingredients, ability to add or subtract ingredients so that your husband doesn't say urgh, cucumber and throw it on your plate. And your latest diet app of eternal judgement loves what you log. Yum yum yum. Well done Subway.

Popped here casually and I was pleasantly surprised with the service G and Danhu (sorry if I misspelled) provided. Extremely welcoming, helpful with our dietary choices, patient and the food was quickly ready and delicious.

We did receive our cookie. Very disappointing.

Good food - Fast Deluvery! Thank you!

Driver went to a completely different address nowhere near my address due to not speaking english so the driver had to get a member of the public to speak to me

Food has arrived freezing cold, last time I order from just eat

Food is good but that’s to be expected with a place where you pick what you want. Staff are quiet and dull, look like they hate their jobs and the place is a mess.

Arrived before the latest time although that kept changing. Didn't receive what was ordered. Instead of receiving pickles ended up with jalapenos. Thankfully was in mine and not my daughter's one. Quality was certainly lacking this time.

I ordered the food at 14:50 on 3rd December . First it said delivery between 15:20-15:40 then at 15:40 it changed to 15:40-16:00. At 4pm I started to worry and finally at 16:15 it was updated that they started my order and expected delivery between 16:40-17:00. I received the food at 16:45 ( 2 hours after I ordered )not sure what was the issue why they couldn’t prepare and deliver my order for so long

Sam was lovely, great customer service and really friendly!!

the driver stood outside the gate for ages and didn’t call so the food got cold, and it was extremely late.

Missed half the things I ordered.

The arrival time kept changing. I received a confirmation email at 11:51 and at that time it said the food would arrive by 12:35 at the latest. It didn’t even start preparing the food until way past that time and the food actually arrived around 45 minutes later at 13:10 with out informing us it was even on the way.

This was my first time going to a Subway, and I was very drunk after having spent the evening at the bar next door. Anouar was very patient and understanding and put sweetcorn on my pizza slices which was great. The food was very tasty and just what I needed.

My friend and I went to subway after drinking at the bar next door and Anouar was extremely understanding and gave my friend extra sweetcorn. Highly recommend and again I am so sorry that he had to deal with us.

Probably the best Subway I’ve ever had. It was really well filled and well presented. Thank you.

Crispy onions were missing (or absorbed into something!)

I visited this Subway today armed with a large order for over 13 people. The staff were amazing and couldn't do enough to help. They had it ready so quickly and labelled so the right sub found it's owner. They even gave me an extra bag to carry our delicious treats!! Thanks you are awesome!!

I've been visiting subway for many years now. Usually at the end of an evening. Anouar is usually my server and I always get a fantastic level of service. My dad and my wife also visited this restaurant and they have received fantastic service. 10/10

Fed up with asking NOT to toast - still jt happens

Fresh, crunchy salad. Plenty of sauce.

I ordered extra items which I paid for, but once again they are missing! I even put a polite note on order to request that they were not missed. This is about the 4th time they have done this. It’s so annoying!

I think I'm right about this. They do food to suit all Muslims like they have chicken sausages and other stuff that's all halal

Food good though it was toasted when I asked that it not be toasted Because of this I did not enjoy it

What a guy. Service of the year

The servers didn’t know how to assemble a salad

Very bad Food cold Over an hour late

great fast delivery, very pleased

I've placed an order today via Uber Eats. Apart from the sandwiches being delicious (as usual) and delivered in no time, I had a lady from Subway (didn't catch her name) calling to check if I wanted my sandwiches toasted or not. This was excellent customer service and it was such a nice touch...was not expecting this. Thank you and keep up the good work.

Food item was missing, had to reorder and pay twice. Tried to call the store but couldn't get an answer very disappointing :(

food never showed up yet it said it was delived. very poor wont be ordering from them again

Subway in here was ace, the guys that work here are really nice and friendly approachable and professional, service with a smile and what you would come to expect from this establishment, my subways here are shears great despite being so small and being a delivery partner and getting the hot siracha mixed up with chipotle southwest which was a blessing as my meal of vegan beef strips, onions and peppers was tasty. Cheers guys keep up the good work

Only ordered 3 items, received two. Missing side salad. Sub was wonderful though . Thank you

I mistook an order, i placed an order in error, then ordered the intended order. Lol, my bad. But food was great, and i will have a feed of Subs now. Thank you. Keep up the good work

Lovely fresh ingredients. Great service. Our new favourite regular subway after our previous go to closed

Food was great, but was badly put together and soggy. Apart from that, very good.

Slightly late on arrival, but the food was still warm and tasted very yummy yummy in my tummy 😋

The staff at Gun Street, Reading, followed my instructions perfectly and the delivery driver was very polite. Will buy from this store from now on. Very happy

ordered at 10pm. came at 11:45. outrageous

toppings wer stuck to the roof of box :(

Cold. As usual they send driver to do more than one delivery in freezing weather and my food isn't even in a sealed bag. It's in a thin paper bag that is open at the top so just gets freezing.

Was left on the street in a busy road anyone could have taken it we asked the driver to come into the reception of the flats and he just left the food and went away

Food was burned on the top whilst the food was stone cold due to the driver picking up another order in a completely different part of reading. By the time it arrive it was shocking quality

always a bit inconsistent on food quality but generally good

As two vegetarians, and having ordered only vegetarian food, when you are given meat it is not just a case of the wrong item in an order, rather you are put off the whole meal. I can’t believe this is still happening in today’s day and age, especially from such a large multinational chain. Really poor

They don’t accept coupons - stay open late and food is alright, hence not one star

Me and my friend got a subway from here last night and we both have food poisoning now. avoid

The driver was very rude. She buzzed the door but didn’t answer me when I answered. We spoke on the phone, I tried to advise her on what to do, she hung up on me. I rang her back, she wouldn’t listen to me. She told me to come downstairs but I said I couldn’t as I had just stepped out of the shower. I said I would buzz her in and to leave the food inside the main door. She didn’t seem to want to but did in the end. Terrible service

restaurants fault not drivers ** wrong items

Mo, Ahmed and Dean are absolute legends. I always like coming here, they all provide top tier, stellar service. Credit to their company.

Missing double chocolate cookie! Disappointing!

No clue about allergens - ordered a gluten free subway and hash browns as a coeliac. Hash browns are advertised as gluten free, and they proceeded to put them in a shared toaster. I informed them I cannot have this due to my coeliac and the staff were very misunderstanding and angry (rolling their eyes etc). Staff should really have more training in allergens as it is so important and can make people severely unwell.

Missing half my stuff sent wrong drink

Good smiley friendly staff but the tables was dirty with bread leftovers NEED more cleaning but the atmosphere was beautiful

Told the driver I'm disabled so he needs to come upstairs, said no, I'm not risking my bike, i said i can keep an eye on the bike,he said," your food is outside" and left it in the dirt mangled up. Bin job

Very happy with the footlong tuna baguettes, very tasty, Thanks

Tomato in sandwich and I’m allergic

very friendly deliverers you have as of today as well. excellent customer service. thank you :)

Ordered before 7pm, delivered at 20:52!!!! Absolutely shocking service by Subway. Delivery driver said Subway was not busy too. Refund please and a token gesture of goodwill.

not had a wrap from you before. mmm nice.

I ask for some advice of how to order a sub and the manager (or shift lider, ás he seemed very bosy) didn't help me at all. He justo put two slices of bacon and and two of cheese, luckly the rest of the workers were lovely and put some More ingredientes on. Good ingredients but bad experience for that person on charge tonight

blown away by the promptness of service. Driver very friendly and not rude. Really appreciate it. Thanks. Felt like a valued customer.

Very friendly driver. Arrived on time and found my house with ease. Great food. Very Happy :)

Extremely poor service no with no speed of service poor customer support

I placed 2 orders online through Subway Application. I accidentally pressed the wrong time and wanted the collection to occur an hour and half before the scheduled time. The store employes denied to provide me the order saying they did not receive any order. I showed them my order history and the email confirmation but they still didn't want to provide me with the order and said to call customer care and tell them to send the receipt to the store. I was not expecting this kind of behaviour from Subway. Worst store service ever.

I love this Subway because it's typically quiet throughout the day, so based on my experiences its quick, easy & efficient. Couldn't comment what the state of play is late on a Friday or Saturday night, but I'm guessing something like controlled chaos. Great service & fresh products.

I decided to reorder the sandwich so my wife could eat, same night and again they messed up the order for the second time! Toasted the sandwich when not requested, wrong sandwich fillings again!!

Wrong toppings, wrong bread, wrong sauces in BOTH sandwiches in a combination that made them both inedible due to allergies that we have. We ordered them specifically as we want them and they got totally messed up

One of the sandwiches was wrong. I ordered Mega Meat and received Chcken.

Hi, I received my order a little while ago and it was missing my meal deal, nachos and my cookies. Would it be possible to get a refund for kms order?

Were's my food? It say's delivered? I want you to explain yourself...

wrap wasn’t toasted and sub didn’t have double meat

Didn't give an option to be to Toasted. Resieved a cold.sandwich instead of the toastie

Ordered on uber eats and they Messed up our order completely, bread was soggy and inedible, meatballs were hard and uncooked. Wouldn’t recommend and will never go again

The food was cold and a bit soggy.

Specifically I mentioned toasted however it came completely cold, disgusting service of the restaurant. No fault of delivery person.

It was a super awesome experience all through including cheerful delivery! 👍🏻

Thanks to whoever did my order. I really appreciate the thought behind it.

Food was amazing thank you merry Christmas

Asked for it toasted but it was stone cold, deliver driver threw the bag at me and I was charged for double cheese and meat which there wasn’t! Refund please!

Best subway in reading thank you was amazing

Went to Subway 12:00 today 14th of November 2021. The two guys working there were unprofessional, not wearing gloves. When I opened the sandwich to eat it I was shocked, it was disgusting and everything was upside-down. It's one of the worst Subway experiences that I had.

Driver was great and bought my meal upstairs! 5* also everything is as ordered. Lovely

Terrible service food was okay though

Food was average at best, very little salad

I tried to contact the restaurant but had no answer and so my food got delivered to an address where I wasn’t

Good hot food, order was super quick, very friendly.

Went into Subway at 19:30 in August 2021 ask for my bottle to be filled up with water. Pretty sure my legal right to tap water is very clear and this establishment denied it. Please tell me I'm wrong?

You can order if you want some parts of your order missing. I did complain to Just Eat and they were prompt in refunding my money so you could also order on that basis.

If you accept order and decide to cancel it after hour of waiting without any explanation or apology you are ...

Was very nice except I was missing cookies as I brought 3x chocolate cookies and 3x rainbow one and I only got one of each so missed items other than that wasn’t to bad

My daughter ordered a tuna salad box she ordered extra salad she only got cucumber Onions very disappointed normally they do it right,

Sub was uncut and barely toasted. Nachos arrived with little topping and seemed stale.