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Very single time I order from here, it's excessively late. I kick myself every time forgetting they are useless here. Right now, it was meant to be delivered by 11.35 and it's now 12.12. I get it's lunch time but don't offer delivery or be more realistic with delivery time? I have 2 kids now waiting to eat, cannot get hold of the restaurant... pathetic service. I rarely complain or leave bad reviews but this has been too many times now

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Marc Dueck . 2024-07-20

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Food was absolutely delicious. When I entered the atmosphere here was totally positive and cool.All tables were clean and all food was fresh. I m surely visit this subway over and again.

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Mahabir Singh . 2024-07-15

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I’ve used this subway more than once and definitely decided it’s the worst branch I’ve ever used. Portions are stingy, they don’t participate in offers and the staff are far from polite.

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Mark Taylor . 2024-06-27

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Always have loads of promotions advertised but won't ever accept any, even though their site says they're participating. Avoid this store and go to sears retail branch.

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Lukveer Singh . 2024-06-09

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Ordered food on deliveroo it showed for an hour restaurant preparing your order! Had to phone the restaurant to find out why it takes 60 minutes to put pre cooked food into some bread! Then I was forced to wait another 40 minutes after ringing before my food arrived stone cold the toasted bread was solid. After reading reviews it seems asif this isnt a one off thing so i will never be ordering from this branch again as they can't get basic customer service right.

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M. O . 2024-04-22

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I had 2 nachos chicken 6 inch meal. Girl and man behind counter don’t know how many cheese goes in sub. That’s fine. I always get my sub from digeth and she confirmed that it’s same owner but how they have different policies for same brand with same owners. Plus coffee machine didn’t work. At the end I asked her to scan my barcode she said it’s done and I realised now that she didn’t because my point didn’t get updated. I hope I get answers for these.

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Hitesh . 2024-04-09

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Don’t order through Deliveroo or just eat they take the absolute piss. Whenever I go in as well the service is always poor. Staff just don’t seem as though they care about the customer.

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Redvindicator 101 . 2024-01-02

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The app for your points doesn’t work and hasn’t been for a few weeks they said, this is not good as a reward system if you can’t be rewarded for your loyalty.

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Amy Spiers . 2023-12-21

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Order food on just eat turn up a hour late and my melt was stone cold I will not be ordering from them again

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Scott Franks . 2023-11-20

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A great fan of the notorious BMT sandwich. This is a small shop located at the heart of Shirley near Stratford road. This shop has only limited seating spaces. So if you are coming with a large group, space need to be checked for dine in. There are public car parking spaces outside the shop. Some of them are paid. Subway has vegetarian options. Vegetarians in your group won't get disappointed.

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Amal G Jose . 2023-07-10

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I ordered a custom sub, i asked for my usual salad and for it not to be toasted it turned up stale, toasted and no lettuce or cucumber. getting 3 however because i called up and they fixed the mistake and sent it out within 20 mins

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Charlie Jacques . 2023-05-13

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Nice to eat in hot chocolates really nice subs are really nice aswell.

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Harjit Kaur . 2023-05-12

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Worst subway I have been to, next to no service furthermore very stingy with the meat toppings, 75% bread, 15% salad and 10% actual meat.

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VonNineOne . 2023-01-25

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2 visits made and consistently the most miserable staff of any subway I've ever been to.

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Rob Pedley . 2022-09-15

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Terrible service!!! Do not have any idea about customer service. I got shouted at for chasing an order that was 25 mins late. I got told to wait. Its been over an 1 hour 35mins ! I live 4 mins away on car! Worst service ever!!!

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A I . 2022-09-07

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They can be really slow but I think that's delivery driver's fault

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Adam Coton . 2022-08-03

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Kinda annoying the opening times say 10:30pm but we went in at 7 to be told they closed

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amy litherland . 2022-07-19

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Still waiting for my Just Eat order 35 minutes after said it was delivered. Tried phoning. Got through once and couldn't hear a word he said. Now its just ringing out...

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Anne-Marie Pearman . 2022-07-17

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Really nice servers! Horrid manager ( we think he was a manager) very rude to his staff and having ago at them in front of customers. Very unprofessional and unwelcoming.

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Maddison Williams . 2022-05-19

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This subway branch is normally my go to however since it’s under new management the service has been absolutely disgusting by the manager himself (mohesh) he does not know how to deliver good customer service. There’s been a few lovely girls in headscarves that have been absolutely so great and so polite and another gentlemen James he always has been professional too. I will not be using this branch anymore due to the manager delivering poor customer service even after telling him multiple times on how I want my sandwich made he still went ahead and didn’t listen and just argued with me. Shoutout to them lovely headscarf girls and James!

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Saira Rashid . 2022-05-09

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Placed an order for delivery When delivery driver arrived he was polite, smartly dressed and very friendly 👍

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Laura Musgrove . 2022-04-29

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Ordered delivery from justeat. Look at this meatball sandwich. Come on!! We also paid for guac and didn't get it. The tuna was missing lettuce and tomato and this is the saddest tuna sandwich ever. Don't waste your time.

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Angel Cowen . 2022-02-22

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I would give this place a 0 star if could the reason being they no longer sell ham and changed it to Turkey ham I know exactly why thy have done this its because restaurants now are constantly catering for Muslims and getting rid of English food like bacon ham and anything to do with pig products which is wrong because they should offer a choice which they do not why should I eat halal food when I am not a Muslim I thought I was in England not a Muslim it seems like I'm forced into eating halal products i am not a Muslims I can eat ham or bacon when I feel like it I sick of having to change what I eat because this country is all wrong

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lee quaid . 2022-02-03

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Closed 2 hours early and did not explain why

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Eaglemaster 486 . 2021-07-02

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Disgraceful! Stale tasting bread, flat ‘empty’ sandwiches, nachos were awful and only about 10 soggy crisps.

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Kelle Organ . 2021-06-25

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Such a shame that this Subway is not wheelchair accessible. My partner who is in a wheelchair was unable to access and despite a sticker on the door saying they were happy to help wheelchair users no member of staff made any effort to do so. Very disappointed with such a big chain like subway not being accessible to all.

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Sam . 2020-11-28

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They have dang food and plus the staff are very polite plus the manager is very friendly like the staff and the food is one of the best in the area I've ever tried

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Subhan Sheikh . 2020-09-25

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Very nice place to eat in or take out the staff are very polite but as a vegetarian I would recommend this place 100% for vegetarians and non vegetarians people.The food is mouthwatering

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Subhan Sheikh . 2020-09-25

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Well over priced for salad. On a poshed out baguette.staff can just about understand english.

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Ricky Nash . 2020-08-31

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Food was amazing very good quality and the staff were very kind and nice and would definitely recommend others to visit this subway and I'm definitely coming back to this subway👍

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Subhan sheikh . 2020-08-06

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Food was nice, staved off my hunger and quenched my thirst.

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Mark Kavanagh . 2020-07-19

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Best staff, clean as general and fast service with good quality food and all fresh.

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Arif Sab . 2020-07-01

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Nice food and clean place, with a lot of choices.

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Christine Barwell . 2020-06-30

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Ordered 4 subs and all were incorrect - no cheese on any and all had the wrong salad selection. No answer when phoning.

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trudy bryan . 2020-06-21

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Nice food pleasant staff toilet not very pleasant no toilet roll and tap nearly falling off. At least food was good

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Julie Andrews . 2020-01-27

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A spot of lunch with the wife here. New branch, so thought why not. New items on offer, done if which 8 had as part of my lunch. Chilli and Paprika bread 👌🏽 really nice. Had the chicken and bacon melt which is my favourite and didn't disappoint. Staff friendly and efficient. The branch itself is very clean and spacious. Think with a pushchair it may be bit of a squeeze. With my wife being a vegetarian it was really good to see that the staff changing their gloves each time which is something we've had a problem with at other branches. Recommend this branch ⭐⭐⭐⭐⭐

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Mitesh Parmar . 2019-07-03

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I came yesterday with my friends for afternoon tea, it was by far the worst afternoon tea experience we’ve ever had!! I was so shocked that this awful experience came from such reputable hotel! Very unexpected! I was so looking forward for a traditional afternoon tea and I choose the hotel based on reputation and location and invited my friends to come along, I’ve initially booked for 7 and two cancelled on the day for emergency reasons, the afternoon tea was then served, it didn’t look appetising or inviting, tea cups arrived with no saucers underneath, no cups for water for water bottles!! The food was served on one of these wooden blocks which was unexpected and unappealing for the traditional afternoon tea style we were expecting, those blocks were ugly and made it hard to access the items desolated inside and made it hard to communicate with ont another as there in ur face kind of thing!! The whole desolate looked like anything but a traditional afternoon tea style! Coming to the food itself We had soggy couple of sandwiche sliced each, unappealing purple dyed salmon setting on densed pastry (why would u dye the beautiful salmon colour in that unappealing appetising way, it was awfull, we also had arancini balls with meat in the middle despite me telling them we dont want anything containing meat or pork or alcohol when I booked, they apologised and replaced it later with vege version, Scones where ice cold, not fresh and it looked and tasted like what you get in these prepackaged scones from supermarkets,, we also had runny icecrem with few diced pieces of strawberries swimming in the middle, At this point we were off and didn’t want to complete the couple of items left in the sweet section because they also looked like something u just opened from packaging and placed on a plate in a rush!! When we’re ready to pay I was told I need to pay for seven although five came and I asked for afternoon for five on arrival as two cancelled due to emergency happened at the time, no one mentioned this when I booked and it didnt sound right that I have to pay for two extra when they didn’t turn up, The restaurant manager came and told me that he had to prepare for seven and I have to pay for seven because of this, at this point I flipped and wasn’t sure what exactly was pre prepared as everything there looked like ready made supermarket quality food not a top hotel restaurant quality food, and he can see they that there was food left over which shows that wr didn’t enjoy what wr had!! He the. Said I don’t know what’s ur explanation from an afternoon trea, I then Stopped him and said I’ve been to so many in my life most in hotels and I never received this below average experince, food in other place looked artisan, made for you, prepared, inviting, appetising, opposite to what we had! He then apologised and ask me to pay for the five wr had! I’ll never come back again nor my friends will, worst food and very unprofessional restaurant manager, he’s got zero customer service and satisfaction experince!! What a shame…