Gild Lounge & Bar in Solihull

didn’t even deliver it to me taking the piss no updates complete waste of my time dont recommend ordering from here

I came yesterday with my friends for afternoon tea, it was by far the worst afternoon tea experience we’ve ever had!! I was so shocked that this awful experience came from such reputable hotel! Very unexpected! I was so looking forward for a traditional afternoon tea and I choose the hotel based on reputation and location and invited my friends to come along, I’ve initially booked for 7 and two cancelled on the day for emergency reasons, the afternoon tea was then served, it didn’t look appetising or inviting, tea cups arrived with no saucers underneath, no cups for water for water bottles!! The food was served on one of these wooden blocks which was unexpected and unappealing for the traditional afternoon tea style we were expecting, those blocks were ugly and made it hard to access the items desolated inside and made it hard to communicate with ont another as there in ur face kind of thing!! The whole desolate looked like anything but a traditional afternoon tea style! Coming to the food itself We had soggy couple of sandwiche sliced each, unappealing purple dyed salmon setting on densed pastry (why would u dye the beautiful salmon colour in that unappealing appetising way, it was awfull, we also had arancini balls with meat in the middle despite me telling them we dont want anything containing meat or pork or alcohol when I booked, they apologised and replaced it later with vege version, Scones where ice cold, not fresh and it looked and tasted like what you get in these prepackaged scones from supermarkets,, we also had runny icecrem with few diced pieces of strawberries swimming in the middle, At this point we were off and didn’t want to complete the couple of items left in the sweet section because they also looked like something u just opened from packaging and placed on a plate in a rush!! When we’re ready to pay I was told I need to pay for seven although five came and I asked for afternoon for five on arrival as two cancelled due to emergency happened at the time, no one mentioned this when I booked and it didnt sound right that I have to pay for two extra when they didn’t turn up, The restaurant manager came and told me that he had to prepare for seven and I have to pay for seven because of this, at this point I flipped and wasn’t sure what exactly was pre prepared as everything there looked like ready made supermarket quality food not a top hotel restaurant quality food, and he can see they that there was food left over which shows that wr didn’t enjoy what wr had!! He the. Said I don’t know what’s ur explanation from an afternoon trea, I then Stopped him and said I’ve been to so many in my life most in hotels and I never received this below average experince, food in other place looked artisan, made for you, prepared, inviting, appetising, opposite to what we had! He then apologised and ask me to pay for the five wr had! I’ll never come back again nor my friends will, worst food and very unprofessional restaurant manager, he’s got zero customer service and satisfaction experince!! What a shame…

Comfortable lounge, staff are great friendly and welcoming. Food isn't great just all very basic. Watched one lady spend 10mins just trying to get a pancake from a machine. Wasn't worth it her words.

I have bad experience with them

Had a couple of beers and a meal here while waiting for my flight at Birmingham Airport. I had a club sandwich and garlic bread pizza, which were both excellent. Poor selection of beers (most were sold out). Used the app to order and the service was very quick.