Subway in Islington

I visited the Subway store today and had an extremely disappointing experience, which I believe could be a case of attempted fraud by the staff. I specifically asked for gluten-free (GF) bread, and at first, the staff member claimed the shop didn’t have any. When I asked him to check again, he eventually found some in the back. I then asked for the meal deal, which is advertised at £3.99. He confirmed the meal deal and started preparing my food. However, when it came time to pay, I was shocked to see the total was over £10. I questioned this, and he claimed that tuna costs an extra £6, and I was also being charged an additional £1 for the GF bread. He also said that the meal deal only includes crisps and a drink????????????? None of this was explained upfront, and I was in disbelief at how a simple 6-inch sandwich could come to over £10 at Subway. I refused to pay this unreasonable amount and was about to leave when the staff member suddenly said he could charge me £4 for the sandwich instead. Since the bread had already been toasted, I accepted. However, when I went to pay again, he attempted to charge me £6. After confronting him again, he reluctantly adjusted it to £4. On top of this, I noticed something highly suspicious with the payment transaction. Instead of showing “Subway” on the payment receipt, the transaction showed “Zettle_*money machine,” which I suspect might be a personal payment receiver rather than an official Subway account. This raised even more concerns about whether I was being scammed. I feel this entire situation was highly unprofessional and possibly an attempt to overcharge me on purpose. The inconsistent pricing, lack of transparency, and overall behavior were appalling for a well-known chain like Subway. I hope Subway addresses this issue seriously and prevents such behavior from happening to other customers in the future.

I visited this Subway branch on the afternoon of Saturday, 12th October 2024, and had an unusual experience with the payment process. Instead of using the usual Point of Sale (POS) system, the staff member processed my payment by tapping a mobile phone. I found this quite odd and was concerned about the possibility of fraudulent activity. As a customer, I expect businesses to use secure and recognised payment methods, so this deviation from the norm left me feeling uneasy. I hope the branch addresses this issue and ensures that all transactions are handled safely and professionally in the future.

Bread was soggy from all the ingredients. Never happens when I go to the other sub. Not sure what happened …

I loved this place, especially the attention of one latina girl, she was do kind and helpful, also the food was really good

An unforgettable experience, very satisfactory customer service, spectacular food flavors and a very comfortable and welcoming place.

U should hire more latinas! Muy linda la chica de lentes 🥰 . Very clean place, fresh food. I will definitely go again

Its a great place. The employes are very gentel.. Recomended!

I was just there, the girl who took care of me was kind and helpful, she did her job well and always had a smile despite the time

Subway forever has great food but it is the staff here that make this subway stand out! Staff is very friendly and good service

The sandwiches are the best I have ever had in my life, the vegetables are fresh, the cookies are baked the same day and the staff is very attentive and friendly, I will definitely go back.

The best sandwiches I’ve ever eaten in my life 🙌

I love the food and the client service is really good, the personal is super kind and lovely. All was clean and my food was warm, deliciosus and well done

I loved the variety of fresh ingredients and the ability to customize my sandwich to my liking. The staff was very friendly and efficient, and I was attended to quickly. The place was clean and well organized which made my visit even more enjoyable. Additionally, I appreciated the healthy options available on the menu.

I went here 2 days ago, the bread was fresh and the place is very clean, the staff is very friendly to customers and the service is very fast, I am really fascinated with the place.

It is a very good restaurant, its employees are friendly, excellent service

I highly recommend the place, all the staff is very friendly and dedicated to their work, the place is very clean and tidy, all the food is prepared at that moment.

The best Subway I've ever been to, the service is super good, all the staff is friendly, the place is super clean, and the food is fresh, totally recommended!

I recently visited Subway and was very impressed. The place is incredibly clean, which immediately made me feel comfortable. The food is excellent, always fresh and well prepared. Additionally, the staff is very friendly and attentive, always willing to help and make sure you have the best experience possible. Definitely, an excellent option to enjoy a good sandwich.

the best place i have ever seen!!

Worst subway i ever seen . O rating

Double the price of the subway a few meters away

Gave me food poisoning stay away !

Honestly the worst subway I've ever been to . Staff were grumpy and moody, refused valid vouchers and barely put any toppings on the sub. Never had an issue before, this was awful

22/05/2024 - 22:00 Best subway i’ve had in a while. The dude put love into the sandwich. Thanks, i’ll be back.

Good food. No place to sit though.

Sub newsletter came to me by post - with coupons - you’d think that these coupons are useable; no, they are not. The whole campaign is shambles and a scam to boot - will never remove this review until the issue gets ratified; mainly, they don’t work. Moreover, since I am already describing my experience - it would be good to mention that the chicken tastes exactly like that time you chew on cardboard as a kid; and that time you decided to taste the tree bark - as the beef option. Absolutely horrendous, go on and have a taste of garbage at your local Sub (thank you I hate it)!!!

Disappointment is not a word strong enough to describe my experience. Only giving one star as there’s not a negative score option! Ordered a meatball sandwich on yesterday’s dry bread and nearly broke a tooth. The meatballs tasted like mould. I was eating while trying not to throw up! Cookies overcooked and went for a second round in the microwave before handed to me! Should’ve stayed away from the place. Got stomach aches already! If I survive this meal I will definitely NEVER VISIT Subway again! Ever! Anywhere!

Subway have promo on nationwide, this store is part of that promo.... shop worker refused to honour the promotion..... That being £4.99 for Subway App users. What a rubbish store ... Subway promotions until 20th Feb: Page 12 of 29 on the "Participating Stores" list for 4 Cowcross Str... Pathetic.

Listed as a participating store for a promo but aren’t actually doing it

Ordered a steak sandwich and they didn't bother to add any steak! They didn't even tell me! I also asked for Chipotle South-West sauce and instead they gave me some kind of chilli sauce. It was awful!

Honestly quite a horrible approach, asked me if I’m buying a meal deal only snd wanted me out the store asap

What the heck, I went in there for my usual BMT, there was only one person at the shop and he looks absolutely miserable. Customer service was so poor, if you don’t like your job please don’t project onto the customers.

A couple minute walk from Farringdon Railway/Underground. Tiny place, only few chairs to sit and eat inside the front window, standing space is limited. The work station is small compare to other subways, person who made my sandwich with no interest or enthusiasm as he just sees it as a easy paid job and didn't wear hair net or hat.

visit subway saturday but i,m surprised it’s not look subway brand from any side two people working but no one wears uniform hat net look like normal food shop ,and Food fully cross contamination .last they no give me receipt of my order because they not use subway payment machine that normally every subway have the boy just take payment on simple mobile sumup and no give me receipts.

Staff were rude, ordered a bmt and the meat was pretty frozen still. Salad looked like it had been there a few days and bread tasted stale!

Bread stale and frozen salad/veggies. Awful.

terrible. asked if they'd heated up my sandwich as took a suspiciously short amount of time in the oven - left, started eating the sandwich and meat was frozen 🤢

Very nice and friendly staff great place to eat fresh.

The food was cold and disgusting, will never return

Closed early too not gonna bother with subways if they cannot follow opening times.

Very rude staff and they don't make your sandwiches properly always half filled half falling out. The guy deliberately ignored me and laughed. I was going to leave but I had already paid. I asked for mine to be toasted and the meat was still frozen. Not even warm Never again

It's a subway. It's an £11 sandwich with a selection of toppings.

Staff friendly but the bread was really hard and stale.. temples were throbbing bad by the end of it.

Food good but really bad customer service. They should train the employees

Ordered delivery. Didn’t toast my sub so basically inedible cause it was cold meat patty. Way too much sauce. Sides were soggy and somehow stuck to the box? Missed 2 of the sides I ordered so I paid for nothing.

Worse subway I’ve ever been to. Did time I went it was closed even though it’s 24 hours. I went with a voucher where this shop is on the list of participating stores and they didn’t accept it. At first they said this is not number 4 cow cross street then just said no and started serving someone else. I think if you’re on the list you have to take it? Edit: thanks for the very slow response, you haven’t addressed why the shop was shut during its opening hours or why you refused my voucher despite being on the list of participating stores. I simply went to the shop after it reopened.

Disappointing. Bread was a bit stale at the ends. Was toasted but barely warmed through at all. Asked if I want ‘cheese on both sides’ of the sub then charged for extra cheese that I didn’t ask for. Drinks dispenser turned off so only more expensive bottled drinks available. Cookie was rock hard

Waited 10 minutes to be served as the only customer, still nobody came out was just talking on the phone out back

It's subway, so you know what you can expect. A very small and cramped store, but for grabbing a takeaway it's perfectly serviceable but the customers do get in each others way.

Not the best Subway I've visited

Google says it’s open, card on the door also said should be open now, but it’s closed

Absolutely dreadful. I stood for a good 2 minutes whilst the guy deliberately ignored me and played with his phone. He only looked up as I opened the door to leave.

I’ve been waiting inside for 10 min the store is empty… there’s no one working here although it’s open

Worst Subway in the world. They’re meant to be open almost 24 hours but they’re closed all the time but with the lights on. The staff is clueless, overcharge whenever they can and lazy. Honestly, just avoid!!!

Can't cut a footling into to six inches. Got a 4 inch and an 8 inch.

Edwin the employee was an amazing guy and gave us the best experience with an amazing special sandwich call it the Edwin special

Extremely very bed experience the server don’t pay attention on orders and i just hate this subway outlet

When I'm down in London for work, I'll often walk by at 7:50am hoping to get some breakfast, only to find them closed and no-one in site, despite advertising that they open at 7am. There are also some members of staff who clearly don't listen to what you say, or you ask for something additional (such as cookies) and they'll charge you, but won't give them to you and seem surprised when you ask to be given it.

Food was tasty and clean , service was ok , the only down side that the meal arrived cold but I think because it’s delivery issue not related to the restaurant

Just got a couple of sandwiches, even if it was busy, the man behind the counter was just amazing! Very polite, attentive and cheerful.

Ordered via Uber eats and went to pick it up 5 minutes later. The whole sub was cold (they hadn’t even warmed the meat nor roasted it as I asked) and the whole thing ended up tasting really bad.

Eat fresh did not apply to this subway. Food was incredibly dry and seemed like it was a day or more old. Very small store and staff were blocking the walkway refilling drinks.

Genuinely dreadful experience. Bought two rolls at the end of the night and took an hour to come. I rang up in between and was promised that it was about to be delivered, however didn't arrive for 70 mins. Not what you need after a night out

Open way later than advertised popped in thier around 11pm on a Sunday night and a nice 6 inch sub great for the night workers in the near by Smithfield Market

I am absolutely fuming. Have been busy all evening and didn’t have time to eat and was absolutely starving so decided to order a subway for my partner and I. Have to be up at 6 tomorrow for an important call as well so was glad to see the delivery time was relatively short. You can imagine my exasperation then when my ENTIRE ORDER was incorrect. I ordered a footlong, it was 6-inch, I asked for no cheese (lactose intolerant) and it came with cheese. I ordered meatball marinara and instead I received a sandwich with no meat or filling of any kind aside from salad (which was also incorrect) and last but not least the bread wasn’t even correct. Honestly laughable. My partner’s sandwich was a similar story. The level of incompetency is absolutely astounding for a multi-national, multi-billion pound franchise. If you do not have the ingredients to make the requested order, DON’T ACCEPT THE ORDER. Absolutely shocking and will never order from this branch again. Happy to pay extra for delivery from another restaurant if it means I never have to experience this again. AVOID.

Good place to go. Was bang on and didn't have to wait too long.

Ordered the vegan meatball marinara sauce sub had no sauce at all when i asked where the marinara sauce was they said our spoon has holes in it so we can put any sauce on it i said use another spoon then sub came back still with no sauce so had to ask for extra southwest so it wasnt completely dry i will never go to this subway again.

Dirty place with a terrible customer service. Do not go there

Terrible customer service just now (11pm 29th Nov 2019) - lots of products and toppings missing, that’s fine, but treated as if ‘how the dare you come in here at this time and expect anything, you’re only stopping us from clearing up’ - genuinely got the sense the staff were infuriated by my presence. Never the slightest hint of an apology for the missing items, more than I should be desperately grateful for them that were even deigning to serve me in the first place. Abysmal.

The worst branch I have ever experienced! Staff is incredibly rude and terrible at making sandwiches. never never never again

Very dissappointed with this particular Subway. They wouldn't accept my promotion voucher. Sad that they use these vouchers to drag you in and then refuse to serve you......

It's a Subway. You know what you're gonna get. I try and avoid this branch though, as: 1. They NEVER cut the footlong in half properly, and you end up pulling half the fillings out trying to tear the bread when you get back to the office. 2. Bit stingy on the toppings.

staff needs to be a bit more attentive and smiling

I was completely and utterly disappointed with the food and service I received today, to start we had a very long wait to even see any staff members and we were wondering if there was even anyone in the building, when we finally got served it was ok however when I got back to my hotel to eat my sandwich it was overdone the bread was hard and it was obvious the sub had been left in the toaster for way too long as the tuna was really hot and tasted weird so I couldn’t eat most of it, will never return.

Literally put 4 pieces of cucumber and 4 pieces of tomato on a footlong sandwich. Even the other toppings were literally sooo minimal and completely missing from either side. Pathetic excuse for ‘sandwich maker’

Spoke to Ravi, excellent service great food, would recommend.

Ravi is a legend, past closing still serving the crazy subs

Excellent sandwich delicious cookies Excellent attention I recommend everyone tankyou SUBWAY.

Staff are unbelievably rude simply asked him if a certain item was on the breakfast menu or not and he changed his tone of voice so dramatically to convey his annoyance. On top of that because I asked about the price he told me “ if you don’t have money then get out from shop “ clearly this deluded individual has confused himself and thinks he’s the CEO rather than a measly employee. Dude in questions is an Indian looking guy. @subway you need to go through a more rigid employment process the person spoke terrible English aswell. AVOID

It's subway. You know what it's like and what to do. Why are you looking at online reviews?

Subway forever has great food but it is the staff here that make this subway stand out! Great team and of course amazing food.

A bit small, very few places to sit, but otherwise OK

Good place for lunch . Staff is very friendly happy to lunch here ! Adios

Great subways as per usual. Looking at previous reviews the shop clearly has upped their standards. Passed by here briefly the other day, needed a quick lunch and they provided. Food was hot and they didn't skimp out on the cheese or meat. Recommend.

Suggested wrong as halal on google. Small subway

It's Subway, so food-wise there's not much to say. Unfortunately they seem to be easily distracted and often make mistakes with the orders.

Staff are unhelpful and rude. Bread had been on the side for a while. Was rather dry. My food came out the oven and I could see no cheese on it, so I asked him where it was. And he said "its on there, 2 slices" There was hardly anything on there. "Stay picky" campaign by subway really did nothing, as the staff refused to add more toppings. Go else where for food.

VERY small restaurant. It is wedge shaped, and it is really awkward if there is any lineup at all. Staff isn't overly friendly.

I am absolutely astounded that this place has any repeating customers. Let me describe my lunch today in this not busy subway. 1. The first person to speak to me says - "what do you want?" 2. Then starts to give me a piece of bread smaller then 1 slice of cheese! 3. Replacing this bread was a hardship for him to walk 2ft to the oven. 4. I ask for it toasted and it was taken out with the customer in front. 5. I ask for all salad where I get - 1 small slice of tomato more onion and pickle then lettuce and a couple of pieces of olives. 6. The customer in front uses a metro £1.99 voucher when I go to use mine I am informed that they don't accept them. I point out that the customer in front used one they rudely tell me he works there!! 7. I accept this and buy this poorly made meal. 8. I ask the customer outside if he works there he laughs and says no. Do not go they are rude not one please or thank you. This is my third time in a subway and this was the worst one I am never going again and I strongly urge you not to go either.

Don't go there, especially fridays night, the 2 guys working there like to take joke of customers mostly if they don't speak English, Don't add extra meat, is all expired and i don't want to wonder with what is mixed. Two times i go to Subway, both awful experiences. Don't trust neither the Oxford Street one. Worst behaviour towards customers that i ever seen in life.