Xiong Mao in Islington

I made the mistake of ignoring the bad reviews, thinking “how bad can they be?” Cue two hours of them saying that either the food had been delivered or that it was on its way, when neither was true. It never came and they were horrible on the phone when I tried to complain. For your own sake, avoid at all costs

Had been ordering loyally from here for over 10 years, but in the past few years the quality has drastically reduced; orders are always wrong or late and food is now watery and nothing like it used to be. I think maybe it had new owners who didn't maintain the previous quality and complaints seem to make no difference so I stopped going after giving them several chances to improve. Very disappointing

Had been ordering loyally from here for over 10 years, but in the past few years the quality has drastically reduced; orders are always wrong or late and food is now watery and nothing like it used to be. I think maybe it had new owners who didn't maintain the previous quality and complaints seem to make no difference so I stopped going after giving them several chances to improve. Very disappointing

I ordered from there website late evening, food never arrived, they dont answer phone, and i never got my money back. Everytime i call they say we will speak to the manager and you will get a call back but never happens. From previous reviews i can see more people had same issues, Stealing wont take you anywhere. Avoid this place people.

I ordered late night on a sunday/ early morning of a monday. 00:40 to be EXACT! come 1.30am i did not receive ANY updates! I called to see where the food was and NOTHING! All the man could say was i will call the driver to see where he is. Didn't get a call back so i called again about 30min later.... The man then said to me its taking up to 90mins to get food prepped and out! Ok... Come 2.30am!!! I called and no answer so I just went to bed. Next day i called to complain and address i paid for a service i did not receive! And what do they do? Take almost 3 days to say it was delivered at 2.10am..... It was noted in their system! So i asked for proof of that note in their system but APPARENTLY... Due to confidentiality or what not it can't be done... I don't know what confidentiality because the person it was meant to be delivered to is me! OBVIOUSLY they KNOW they didn't deliver the food! Otherwise they would have proved to me that it was delivered! I DID NOT RECEIVE THAT DELIVERY! And the fact they are trying to call me a liar says that much! To me its not even about the money but the level of customer service. No sorry no care in the world. Complete nonsense thieving business. This is not even the first issue I've had but this now cuts the line!!! NEVER ORDER FROM THEM WITHOUT A 3RD PARTY TO PROTECT YOU! NEVER ORDER FROM THEIR WEBSITE EVERRRR. I would give 0 stars! MINUS ZERO!!

I ordered late night on a sunday/ early morning of a monday. 00:40 to be EXACT! come 1.30am i did not receive ANY updates! I called to see where the food was and NOTHING! All the man could say was i will call the driver to see where he is. Didn't get a call back so i called again about 30min later.... The man then said to me its taking up to 90mins to get food prepped and out! Ok... Come 2.30am!!! I called and no answer so I just went to bed. Next day i called to complain and address i paid for a service i did not receive! And what do they do? Take almost 3 days to say it was delivered at 2.10am..... It was noted in their system! So i asked for proof of that note in their system but APPARENTLY... Due to confidentiality or what not it can't be done... I don't know what confidentiality because the person it was meant to be delivered to is me! OBVIOUSLY they KNOW they didn't deliver the food! Otherwise they would have proved to me that it was delivered! I DID NOT RECEIVE THAT DELIVERY! And the fact they are trying to call me a liar says that much! To me its not even about the money but the level of customer service. No sorry no care in the world. Complete nonsense thieving business. This is not even the first issue I've had but this now cuts the line!!! NEVER ORDER FROM THEM WITHOUT A 3RD PARTY TO PROTECT YOU! NEVER ORDER FROM THEIR WEBSITE EVERRRR. I would give 0 stars! MINUS ZERO!!

Cheap tasteless assembly line food, probably not hygienic. Stay away.

I've been ordering fm here for 2+ years, never had a problem. Ene you shouldn't be visiting foreign countries as ALL of yr reviews are 1 star. Another Taj Manandar, tried changing his order after delivery was at his door, also giving 1 star. What up with this, seriously if u can't order for yrself then don't downgrade an establishment. The chef there knows where spareribs come from & its not fm clueless idiots writing reviews. And I'm not affiliated to Xiong mao.

Waited nearly two hours. Order wasn't delivered but was recorded as delivered by Deliveroo. Avoid like the plague.

Took 1hr 10mins to arrive and not even good. Restaurant wouldn’t answer the phone when I was looking for an update. No apology either when it was delivered.

I ordered chicken chow main and a soft shell crab. No wonder the crab was so cheap I wasn’t even crab. It smelt very strange but I still tried it anyway. Worst thing I could do. I woke up this morning feeling very nauseous, I got up and threw up. I feel violated that they would serve food like this. I will never be ordering here again. It actually poisoned me

Food was very tasty. The gentleman at the till (Ahmed) was very friendly and helpful. Would definitely order again and recommend to my friends and family.

Called multiple times to ask where the food was (it never actually arrived), on the first call the guy said was that the driver should be with me in 5 or 6 minutes, on the second call he said he would call the delivery driver and call me back, but he never called back. I asked if he was in a car, because it sounded as if I could hear an indicator ticking. He said yes and that he had just closed the shop. What a joke. When the food finally did arrive, just under an hour late, it was cold, inedible and ended up in the bin. What a joke of a business - save yourself the trouble, never order from these charlatans.

Love The Food Here... I Can Say I Almost Eat From Here 3/4 days a week good service delicious food thanks all staff and delivery Drivers 👏🏼🙏🏼👍🏽⭐⭐⭐⭐⭐

I ordered a takeaway from this place last week, and it arrived within the suggested wait time (45 minutes), however parts of the meal was uncooked/cold, even though I live a few minutes drive away. When I called up to complain I was informed the driver was at my door 25 minutes before he actually appeared and was accused of not ringing "within the right timeframe" to report an issue even though I called a few minutes after it arrived, and my complaint was trivialized into informing me I was incorrect and was simply trying to claim "free food". The person on the phone offered to send me new food, but when I stated I was worried about the temperature he told me he would prove that I was wrong. At this point I was also told they were going to supply contact info for me to follow-up which never materialized and still hasn't. I did not follow-up further because I had three phones calls at this point and each time the man on the phone made me feel like I was lying and creating drama. The quality of the food wasn't bad, but the overall attitude and unprofessional nature was awful and at times could be seen as gaslighting towards me, I left the call feeling emotionally drained and agitated. It is sad for me to write this review as I have lived locally in the area for a number of years and always make an effort to support local businesses but the way I was spoken to and the lack of follow up has compelled me to warn others of this.

I saw the reviews and thought how bad can this be? It is shockingly bad. I ordered spareribs and what came was lamb or goat. It looked grey and nasty. Tasted worse. Ordered fried rice that was so tasteless. Like not even a pinch of salt or pepper. I threw most of the food away as I didn’t want to be sick in a foreign country. Again, i’m shocked at how bad the food is from here.

Really dreadful. Monochromatic special fried rice with as much flavour as a septic tank, and spare ribs that look like they were used to play cricket with. From the 2018 Ashes. Hideous, bland and disgusting.

order took over 2hours, arrived cold and burned/ was told i'd get a refund/ still waiting on refund!!!!

# UPDATE!!! Second time was The food was amazing. It was hot, tasty and on time. Brilliant service from the actual company itself didn't use just eat. There was no problem... just sad that they don't do bubble tea, on the flip side if you love crab- everything crab and lobster are actually amazing and definitely recommend next trying the fish

ordered through Deliveroo at 6:17pm , estimated delivery stayed at 6:35pm, cancelled order after waiting an hour past delivery time, got a phone call at 10:18pm to say driver had my food. I told him to give it to a homeless person, but what are the chances they could even get that right. Ordering food from here, is a lottery.. (They said there was flooding in the whole street, but they shouldn't take orders if they couldn't fulfil them)

They are thieves!!! Don't order from them! After 1h waiting for my food they cancelled my order and charged me! Tried to have my money back and they not taking any responsibility.

food was supposed to arrive at 6:35pm , after waiting an hour past delivery time I had to order somewhere else. four hours later! after 10:30 the delivery guy tells me he has my food... this is the worst food delivery I've ever experienced. all I can do is make as many people aware as possible how bad this place is.

Best Spare Ribs and chow mien ever ! If your around Essex road I highly recommend 😍

I loved my from here, the service was fantastic! Highly recommended the spring rolls and special fried rice

Really good food. Nice staff. Always happy when we come in an order. Food is always hot and tasty. Staff go above and beyond. The owner is a legend! Free fortune cookie made me happy.

1 star service and 1 star food! I'm not sure why the owner replied that I only ordered plain rice and a can of soft drink as that is not correct. I ordered a full meal for two, which didn't taste or look very nice.

Ordered quite a few times now with no issues. The ribs are really good not dry or chewy. The sea bass is also really nice. Delivery time is very good and the drivers are always polite

Ok. I made my order yesterday on ubereats. I order some stir fried noodles that honestly were great. Spicy enough, great taste, abundant. The thing is that the time it was supposed to be here was not here. There was no tracking system on ubereats and the only over option to contact the restaurant was to call them. Fine. Call them 4 times, voicemail. I checked on tripadvisor. Very bad reviews about delivery, damn. So after one hour delay i tried to ask for refund but it was almost impossibile becuase it was still on preparation. So more than one and a half hour since my order a guy called me with his.phone saying he couldnt find the place. After 25 minutes he appeared at the door saying that the post code send him a km away. Now, london is huge and that why you have indication about the court, the road, numbers etc. If youre late and you have all the info it s your fault. What i suggest is to go directly there and order some food personally. Otherwhise avoid it. There is loads of great place to order food at.

Their menu descriptions are rubbish, Ive ordered spicy tofu on Uber eats, it didnt say it contains meat so you assume its vegetarian. They dont have the vegetarian sign next to any dish btw. When Ive got it, it had pork in it.

The chicken chow mein was cooked to perfection 🤩. Sweet and sour chicken balls tasted sensational, if you haven’t tried this place then I definitely recommend it!

Amazing quality food, the sweet sour chicken was delicious, I highly recommend.

Loved every bite of that chicken chow mein, thank you guys

Great food great taste & wow now I can get Pizza az well here thanks guys

Food was Hot and Fresh, It was ready under 15minuites, Don't know why people are saying its awful service and food. Thanks

Lovely food. Lovely service. And a really really friendly delivery 🙂. Well recommended.

Hi. I wanted to write a review since I have seen the other ones. I have ordered today and overall the service was great. The delivery time was around 30 minutes and the food was okay. The rice was a little dry but the soup was nice. It’s the 3rd of February and I have seen all the bad reviews, personally it was not my experience, I ordered with Uber eats and it was okay.

Honestly I would give it a zero if I could. it’s a TOTAL SCAM. This was my experience, I ordered with Uber Eats however Xiong Mao delivers its own food. They will send an incompetent driver to deliver your food and not find the address. They will then cancel the order, charge you for it, then make it seem as though you cancelled it so you cannot get a refund. DO NOT BUY FROM HERE PLEASE.

TOTAL SCAM! DO NOT ORDER FROM HERE Should have read the Google reviews first! Ordered on UberEats. Food hasn't arrived after two hours. Called up and was told the food was delivered and that I was lying. Was told to complain to Uber Eats and that I was lying and they would not help me. Pathetic scam. The owner seems to respond to reviews and say they're lying. Ask yourself: why would 20 different people leave similar reviews about this being a scam if it wasn't true?

Terrible Service. Ordered food over an hour and 20 mins ago which never arrived, I called up the restaurant and was told the driver had delivered the food and was paid cash. This was a lie because no food had been delivered. The person I spoke too was rude and clearly doesn’t care about customer service.

Appalling customer service. Waited almost 2 hours For my delivery. Then to be told the food was sent out to another address. School boy takeaway shop.

TLDR: Ordered food from them and it didn’t arrive Ordered via Deliveroo at at around 1600, and the order was scheduled to come at 1830. The food was late (it’s Christmas Day, so we’re chillin) after around 30 mins (1900) we called and called and the answer was that the food was on its way. After over 2 hours of waiting (and the restaurant still telling us rudely that it will be another 10-15 mins) we were able to contact Deliveroo and get a refund. Deliveroo didn’t want to refund me as they don’t deliver this food, the restaurant does, so there’s some loophole where the restaurant won’t deliver food, and Deliveroo don’t refund you, but in my experience if you’re polite to the Deliveroo support, they’ll help you out :)

Don't order from this restaurant. After failed delivery I was left waiting and was told to order from another restaurant. I have never seen such a customer support ! Avoid fellow local guides

Food never came at all, more than 35 minutes late. Called the restaurant the staff was rude and unprofessional, no effort to resolve the issue. Told me to cancel my order and hang up the phone

Best food in all shop I was which my dad and we enjoy the food

Having read some of the previous reviews after I placed an order through UberEats I was skeptical. However, I had absolutely no reason to be so. The food was delicious, authentic and arrived within the allotted time that it suggested it would. I think some of the previous comments blaming the restaurant when ordering through a third party should be taken with a pinch of salt - it's not the restaurants fault if a Deliveroo driver doesn't complete a delivery and in these tough times negative ratings can have a heavy impact on small, independent businesses! Give this place a try - it was a positive experience for me!

Cada revisión dice lo mismo en todos los diferentes sitios de revisión: esto es 100% una estafa total que toma el dinero de las personas y no envía pedidos. Literalmente, el peor servicio que he recibido de cualquier comida para llevar en Londres. Pedido directamente a través de su sitio web y después de una hora llamé para asegurarme de que mi pedido había sido recibido. Me pidieron mi número de pedido y código postal y me dijeron que sí y que el conductor estaba en camino. Vivimos a 5 minutos de ellos, así que cuando no llegó en 10 minutos llamé de nuevo y me dijeron lo mismo. Repetí ese proceso dos veces más y me dijeron lo mismo, y que el conductor llegaría "en cualquier segundo". Después de una hora y media volví a llamar y me dijeron que la orden nunca había sido recibida y nada había salido de la cocina todavía. Su personal mintió repetidamente, aunque sonaba como el mismo tipo en cada llamada, incluso cuando admitió que el pedido aún no se había cocinado. En una de las llamadas telefónicas, el tipo incluso "llamó al conductor para ver dónde estaba". Totalmente mental. Cancelé el pedido y me sorprenderé si veo un reembolso. Esta es la segunda vez que los usamos y la segunda vez que tenemos un problema.

After seeing so many incredibly bad reviews on this takeaway service I thought I would give them a chance. They took my money and after waiting many hours for the food to appear no delivery arrived at all. I could not get hold of the restaurant and the calls were sent to voicemail. Do not use. I believe this may be fraudulent

I’ve ordered from XM around 7 times. Food is good. Tonight though I’ve been waiting over 2 hours when estimated was 30 mins. I called and they said it’s on it’s way. 50 mins ago. It’s a 10 min drive. Liars. What’s the point in lying - happy to forgive if they’ve messed up the order but to then be lied to is just strange. I won’t bother again

We were told would take an hour, called after an hour and a half to be told it was with the driver then called after almost two hours and asked if he’d lied to us. After an onslaught, during which we were told not to call again, still no sign of the food. We’d previously used this place with no problems but after tonight the menu is in the recycling bin.

Ordered food this evening So nice never had decent Chinese for long time I recommend this place highly will get food again Thank you chef

Took 3.5 hours to arrive (I get we were in a lockdown but they actually lost the order so this added an hour on). Order was incomplete so a partial refund was offered. Did I get promised refund? Nope. Chased numerous times. Still want my money back. Food that actually arrived was good but cold and not worth the wait.

We have ordered from Xiong Mao many times over the years - and it's steadily got worse. We've waited ages in the past for a delivery, whenever we call they will say 'the food is on the way' then another hour will go by. Last night we stupidly gave them another chance. We ordered at 7.45pm and the food didn't arrive until 10.30pm. We waited over two hours and a completely wrong order was delivered! The food was awful, cold and sloppy. Please support other businesses that support their customers. Xiong Mao is a Xiong NO from me!

BE SUSPICIOUS OF 5 STAR REVIEWS FOR XIONG MAO Poor food and delivery takes HOURS. I've had delivery from Xiong Mao a few times over the years, but NEVER AGAIN. My order last night took over two hours to arrive and they sent the completely wrong order. I had called them after waiting one hour and they said 'the food is on the way', which was a lie as it took another 90 mins to arrive. Food was cold, sloppy and gross. Please support other local businesses who are more interested in their customers. It's clear this place plants 5 star reviews to try and balance their reputation. The suspicious reviews seem to be cut and paste descriptions from their menu.

Ive been waiting over 3 hours for a delivery and cannot get through to the restaurant, i wont be using this restaurant again

This was the worst takeaway we have ever had the food was disgusting we picked it up. When we opened it we threw it in the bin straight away. Please don’t go here

Ordered through just eat with the specification to call when outside. I’ve received no phone calls, no food, no refunds, no replacement order (which I would’ve paid for) and no help from the manager other than “we tried, and that’s the way it goes”. I’m down £22 and I’ve had nothing in return. Absolutely for shame.

Really slow delivery, dry dumplings, OK pad Thai.

Very disappointing! I ordered from there at half 6, the website said 45 mins max. I rang at half 7 and they apologized and said it has been busy. That’s understandable, at 8pm I ring again and they say the same thing. At 8.20 I ring again and they finally say they are delivering it. It’s 2 hours later I get my delivery with no drink even though it says on the website if you pay over £25 you get a free drink. The food was just about warm and tasted stale. I do not recommend

Absolute scam artists. Order still hasn't showed up after 2 hours - they said it would just be a minute after 1 hour and 15 minutes, then they stopped answering the phone. Save yourself the bother and order from somewhere that actually delivers food.

Ordered on Deliveroo, food never arrived, called them, they insisted it was delivered. They don't use Deliveroo deliverers so it's definitely on them. do NOT order from here

absolutely disgusting. Worst takeaway I’ve ever ordered. Threw to lot in the bin. It was watery and had zero flavour. Please take my advice and avoid

I am local right round the corner from this shop and I was recently commanded by my company to go and do an inspection check on the leaks and lights. I came across so much dirt and wet puddles as I entered the basement. Just when I thought things couldn’t get any worse I came across family of mice not even mice.. Big RATS! where the food was kept. In my eyes never in a million years would I have thought this is where I had been eating from all these years! Thank God I now know and i also never ever thought I’d write a review but for the sake of my own health and people’s health. Now I know too!

Very accommodating, lovely good and vegan meals too! Friendly staff and good portion - would recommend

I used to order from them years ago, but stopped after a few bad experiences. So, I have just recently started ordering from here, again. On both occasions I've recently ordered something was either missing or the wrong chow main sent. Having said all of this, the food is superb. Whilst it is more expensive than your local takeaway, this is far tastier and less stodgy. I usually feel bloated after eating from other takeaways but never after eating from here. Delivery times are quite long, but, I do not mind as the food is well worth the wait.

I ordered 2 noodle dishes on Deliveroo, the waiting time for preparing and delivery was estimated between 20 and 30mn...it took more than one hour to come. More than 1 hour ! For cold food that taste juste like the noodles you heat in your microwave for 2£ ! The delivery guy didn't even bother to call us...a few knocks at the door and by the time I go down he was ready to leave. Don't even bother thinking about eating at this restaurant, you'll just be disappointed for the rest of the day.

The most unprofessional & fraudulent restaurant. We ordered online for a takeaway and did not receive our food. The restaurant refuses to refund us our money. We are taking the matter to a small claims court but be warned! Do not spend money here!! Very unprofessional!

Advertised on Deliveroo as having delivery time of 15 minutes, ordered and turns out it takes an hour. Waited the hour until 20:50, driver hadn't arrived even at 21:15, then suddenly shows that delivery was complete even when I never received the food. Ended up having to eat elsewhere. Deliveroo can't provide refunds either coz the restaurant uses their own drivers. Unreliable. Edit: let me be clear: after waiting 55 minutes for food, the rider did not show up for an additional 25 minutes at least. Furthermore, it is an office building with a drop-off concierge. Unless you are willing to do a refund, I feel that for paying £13 for a 1.5hr wait and no food, a one-star review is fair.

Have been ordering from here for over a decade, recently the service has tanked. Delivery times have been getting worse and worse for years but now just a joke. It never ever arrives on time and last two orders have taken nearly two hours and repeated phone calls to get delivered. Never offered any sort of discount either for the huge delays. Such a massive shame.

Ordered a delivery. The result: got half of the food delivered after 180 minutes !!!!! Tried to blame us for giving a wrong address but... his driver was actually with us when we called him (so address wasnt that wrong, he). They either delivered half of the food to a wrong address the first time -total mess- or never deluvered nothing. Food was average. Unacceptable service and attitude towards clients. You've been warned.

I ordered (via just eat) at 1:30am and was given a delivery time of 2:10am. The food never arrived and I was still charged.

I ordered a Chow mein, it was good but very greasy. Although, most food at chinese restaurants are greasy this was overly greasy. It could’ve just been sesame oil but it made it difficult to finish. Nonetheless, it was still good. Will order something else next time.

everything I've seen from this place has been disastrous, and this page is also full of fake reviews

Terrible service - would not recommend at all. Ordered food, which never turned up despite the restaurant charging my card. Contacted the restaurant and was told the food was delivered. Tried to prove with facts which were false and lies. Told I would have to come into the restaurant the next day to sort it out. Avoid this place. There are other places which will actually deliver the food. Save your money. UPDATE: After contacting deliveroo, have been told xiong Mao is responsible for its own deliverys not deliveroo riders. Does not appear deliveroo is going to do anything about it, and the frequency of similar complaints about the restaurant suggests xiong Mao isn't going to do anything about it either. Recommendation is reiterated: go somehwere else

I ordered from just eat, the food came quickly and it was piping hot. My friends and I were amazed at the Chicken Sui Mai and the Gang Dang. it made our sleepover so much better with delicious food. The food is quite cheap too, and the portion sizes are generous.

Fantastic service, food arrived within about 20 minutes of me placing an order via Just Eat phone app. The food was hot and of great quality.

Ordered some food from there. It don't arrive. I called the restaurant repeatedly but no answer. Maybe it was a lucky escape that I didn't eat the food that's served here. To update from your comment, I ordered via deliveroo order number 4115. The food was estimated to arrive within half an hour. I waited for over an hour, the app kept saying that the food was being prepared (I ordered 2 starters so it really shouldn't take do long). Both myself and deliveroo tried to make contact but there was no answer. Eventually the order was marked as delivered even though it wasn't. I live in an apartment with a buzzer. No one buzzed. I then had to stay on a live chat with deliveroo for 45 mins so that I could get a refund. I stand by my first review. I'm glad I didn't eat your food because your service is awful.

I won't be ordering from this place again, the next day I was ill stomach upset. Expensive to.

Order was placed with deliveroo and the food took an hour to arrive (it was suppose to take 20 mins). The szechuan had very little amount of beef and filled half of the box. The driver woke up my flatmates by banging on the door even though i specifically asked for them to call upon arrival to avoid that. Not worth the money spent. Upon reading the reviews I find their replies to customer feedback not uncommon but almost disrespectful. Here you have customers offering you feedback and an opportunity to rectify and find solutions and instead stating they didnt do their part. All I can say is dont order this food for takeaway. UPDATE: Dear Xiong Mao, I have no doorbell and the flat is above a business and that is why on my delivery note it states to phone me when the delivery arrives. Whether you give it to the homeless or not because your driver doesn't end up delivering the item is irrelevant. The problem is that deliveroo has a "quick delivery" option and it stated it would arrive within 20 minutes. Yes, it was a late delivery but had I known I would have to wait that long I would've opted for really anything else nearby. It is no excuse to not deliver an item on time or not following directions. Thank you for your response.

Delicious! Really fast lunch time delivery. Thanks Xiong Mao.

Quite unfortunate that I’m unable to give ‘Xiong Mao’ a rating of zero; I’d like to emphasise this is just because google doesn’t permit a rating of ‘zero’ Anyway this is my story... I ordered 2 mains from Xiong Mao at £20 via Deliveroo’s app. Xiong Mao uses their own delivery service therefore as I would unfortunately find out meant I could not be refunded by Deliveroo in the instance of a problem. I waited for over an hour for my meal to be delivered, I had been craving some Chinese food after a long day on campus. Suddenly, I receive a notification that my food had been delivered (it had not) so as any reasonable person would do I contacted the restaurant which insisted it was delivered to my house, Deliveroo on the other hand pointed out that since Xiong Mao runs it’s own delivery service it would be unable to reimburse me. I then called the restaurant to find out if I could come up to pick up my order myself, my calls are being ignored 😆😆 So now here I am, using the power of customer reviews to warn my fellow foodies 😂! The guys over at Xiong Mao are sneaky they’re using a loophole to profit off random Deliveroo users and leaving some like myself with only a bruised banana to have for dinner! You guys are not nice! IN RESPONSE: Oh come on dude why you do this hahaha! Okay let's do this.... I noticed you had replied to my review i would just like to point out to anyone who is planning to order from here that I DID NOT receive my order. My so called inconvenience is that Xiong Mao charged me £20 and did not deliver. You would also notice that someone else left a similar review 4 weeks ago. In regards to my phone call, you have my consent to publish it, I spoke to 2 different deliveroo customer support representatives and they mentioned the same point.As for me calling only once I have screenshots of my call logs, I also have screenshots of my chat with deliveroo, Oh and as for calling 45min why would my screenshot of the alleged delivered notification show 20:57 but my screenshots of me calling show 21:00, 21:03, and 21:23? Also have screenshots of your reply. Hey I can keep going all night buddy I am pulling an all-nighter for my investment law essay. All I wanted me was some spicy noodled LOOL bring it

Ordered tonight, the chicken curry was watery and the rice was overcooked and stuck together, but the prawn balls and spare ribs were great and hot.

I ordered a take away chicken - sweetcorn soup with added fresh chilli, ginger and garlic as I had a cold and they managed to add things I wanted. I tried other places before finding this one and they refused. Soup was amazing, better than I expected based on reviews. Also order prawns which were so nice too. Thank you so much to staff of this place for understanding that it’s difficult when you are sick and a only thing makes you feel better is my special chicken soup!

Make sure you are not hungry when you order from here. As if you are hungry you’re in trouble !!! Plus, avoid Deliveroo on this restaurant, they will not take the blame whatsoever.

Just feasting on their delicious takeaway. It's like heaven.

First time I ate food from here there was glass in it haven't bought from here since

Went in as there’s tables and chairs. Was told I could eat in but then got served food in a takeaway bag. So I asked for a plate and cutlery. Told there was plastic cutlery in the bag but there’s no plates. Ok, so not a restaurant then but why not make that more obvious. Food was pretty big standard and too pricey for a simple take away meal. Not going to return here.

Ordered pad prik pow got a dish with no chilli wish i hadn't bothered

Terrible experience with this restaurant. I placed an order through Just-Eat and the order was delivered to me. I dished out the food for my family and found the chicken was in cooked and my little boy found 3 hairs in the food nasty never again

The food arrived really quickly and it was hot, fresh and tasty. Cheers Xiong Mao! 😃

Been a customer for a few years now and I have to say the quality has dropped over time. Today was the worst and final time. At first we stomached the prices because it was pretty good. Tonight I had a chicken curry, the curry was non-existent (the crackers were spicier) and even though delivery was within 5 minutes it was cold and needed microwaving. Avoid this place until they appreciate the customer.

¡Horrible! Pollo al curry era frío y sosa. He estado haciendo pedidos por un par de años y la calidad ha ido bajando de forma constante. Mirando los comentarios en tripadvisor, la excusa de estar bajo una nueva administración coincide con la caída en la calidad. La comida es bastante cara, pero al principio la sofocamos porque era buena. Pero, hoy fue el peor y último momento para mí. Gasta tu dinero en otro lado.

Excellent food and service Jon Collins Blues musician

Food was nice but paid £11 for two items and then I asked for special chow min and got jus the chow min. So was very upset that I waisted my money.

I ordered food from this place. In 5 minutes I received a phone call cancelling the order. However, I never got refund for money and the restaurant even goes as far to claim I'm lying! I will NEVER order from that place again. If you do not want to have your money stolen, you shouldn't too.

Always there for you when you need a tasty late night meal. Loads of choice too!

the beef black bean sauce came with 5 little pieces of beef only, the rest was only vegetables

Seems like the food was a few days old and was reheated. Not great as I had a prawn dish so my meal taste really off. Do not recommend!

Very tasty Chinese clean packaging no greasy food I found my taste after yrs Definitely recommended

fast delivery hot in spicy tofu was amazing recommended to all

The order arrived quicker than anticipated (which was great as I was hangry!) but without the promised free prawn crackers for a £20+ order. It all tasted great and as I expected it to. My only criticism is that it wasn’t very hot but it was ok for my elderly Mother to eat, but as it’s literally across the road I would’ve hoped for it to be hotter. That’s just my personal preference. But it tasted good and that’s what matters!