Strawberry Field in Southend-on-Sea

Food was disappointing staff were helpful

A bit expensive but nice food I think the restaurant needs a bit of a freshen up with paint

Our meet'an greet'a was very warm and welcoming. Our server was very attentive, professional and friendly. Fish and chips excellent. Grilled chicken salad, below average. Whether the cleaning products at fault or lack of use but all surfaces were sticky. Other customers very dissatisfied and questionable as to whether their complaints were dealt with by management accordingly. Saturday evening was very slow service but restaurant was 1/3 full maximum. Advertised online as 23:00 closure, bar closed at 22:00. Manager said, been same since January, however still advertised 10 months later at 23:00 but not addressed. Many things were less than adequate but no attempt by management to address issues other than to demand an apology from a customer and then 2 pints free, goodwill. No wonder so empty on a weekend. Greeting staff 10/10 Waiting staff 10/10 Bar staff 7/10 Manager needs to understand the meaning of customer service and how to address complaints candidly, recognise inadequate standards and then to support staff in their duties. Will not retirn

Great service from the waiter Freddie, good food, the waiter was very helpful.

Very busy. There didn't appear to be enough staff on.

Good service, nice menu, food quality ok, restaurant in need of a refurb and a deep clean

Excellent full english breakfast. Great service and good value for money for families, highly recommended Services was great, the manager Kelly was great in accomodating in one table my large family and friends. Definetely will come back. Thank you

Family breakfast amazing again, so much choice which my daughters love. From pancakes to cereal and a hot breakfast. Amazing job

We had a meal deal & ordered potato dippers & garlic mushrooms. The mushrooms were ok, the potato dippers were chips covered in cheese & spring onions & were tasteless. We had a steak & vegetable lasagna, the steak was okay but again tasteless, the lasagne was microwaved to an inch of its life & also tasteless. The waitress did advise that sometimes they get a bad batch in!! We also had the breakfast...which while value for money was chaotic & disorganised. The staff were unfriendly & clearly did not like their jobs. They appeared to be unhappy at replenishing stock or if anyone asked them where something was. Children were running wild & touching all the bread & pastries with seemingly no parents taken responsibility. The coffee machine served half full warm coffee. We would not return. The hotel however, was good value for money & clean.

Just had to write a review inspired by exceptional customer service received from Jeanette and Sam. Both staff were so friendly, helpful and just so warm in nature; they really brightened our day and are such a credit to the company. They clearly enjoy their jobs and are part of a happy team. They demonstrate how you can really make a difference in any job at all; please ensure they receive due credit and our thanks.

Good food and service didn't wait long at all, well done guys same about the weather but you can't have it all, thanks again

Admittedly we were a big group but service was slow and the meals when arrived only luke warm. I'd say staff were fantastic it's company thar short staff restaurant

I'm a bit fussy but the lamb roast was beautifully pink. Everyone on our table was happy with their food. Freddie was very personable.

Went for a snack at lunchtime with friends.The table felt very sticky. I had fried halloumi which was horrible.Very greasy and salty. My 2 friends didn’t enjoy their food either. I didn’t complain as the waitress was very nice and didn’t like to make a fuss. Never again

First time in a long while that we had been here and it's still average at best, I won't be back for a long time again, food is 2 / 5 whoever puts the rub of flavouring on the ribs should taste them, so much ground pepper it burns your mouth and then cover it in bbq sauce, not a great combo.

It was so delicious! Chef Ben made for us so delicious meal!!!! Thank you so much 🫶🏻

Our first experience here was a really pleasure,Ben the Chef is the best,and the waitress very kind!

The food was wonderful. A bug thanks to our chef Ben 🥰🥰🥰🥰

Loved the place little cold sitting u der air conditioning but a quick ask and it was turned off.

Visited 8pm on a Saturday night. Felt slightly rushed as we were advised the kitchen was closing at 9. Other than that food was nice.

Great food great service came in for a bit of grub and really enjoyed it. They have bt sports too which is a plus as can watch the football whilst eating my mean by the bar.

We went here Saturday night. My other half was working a night shift across the road so we booked the latest table offered on the website - 9pm - upon arriving we were informed that the kitchen closed at 8.45pm! Manager wasn’t sure why the website let us book a table for 9pm and when my partner checked his email a cancellation had been sent through but he hadn’t read it as he assumed it was a confirmation. However the chef came out and said he could make us anything that needed to be done in the oven. So I had a grilled chicken burger and my partner had the ribs! (Both good). We were so happy that they did this to accommodate us as we were pushed for time and there are no other restaurants nearby (we didn’t fancy a meal deal for 2 in the car park haaaa)! When we went to pay we were told that our meal was complimentary due to the inconvenience at the start (tbh we were more than happy to pay as was just relieved that they fitted us in)! The manager had gone home by this point so we were unable to thank him personally for his kindness - also a big thank you to the chef for staying later too. We do eat here often as it’s local to where I live and so there’s no doubt in saying that we will 100% be back. BIG THANKS AGAIN! xxx

Great place to eat and not too expensive.

My son & I are staying at the Premier Inn next door, so went to go to the Beefeater for dinner. The Premier Inn website says it has an in-house Beefeater. Waited to be seen at the reception & seated, but got told in a rude manner that we are only taking bookings. Now if the restaurant was full we could have understood, but the restaurant wasn’t even half full & there was nobody else waiting to be seated. We won’t be back at the Beefeater even though we have a couple more nights booked, we’ll take our custom elsewhere.

Nice for midweek meal not too expensive. Parking is good. 3 Hours free as long as you register the car when you go in. Good atmosphere and good service

A very good lunch at a competitive price

A party of 11including children when the self service buffet was out if action awaiting repair. The staff, in particularly Lucy, were amazing as they had to bring everything to our table, including re stocking, and were cheerful and obliging throughout what must have been a stressful time.

The general manager was out standing and caring even though he was under a lot of pressure he took is time to make sure me and my family was well look after . This was the stand out thing about my stay thanks

Apparently didn't have a table for two as fully booked even though there were empty tables ?

What a massive disappointment, how is that place still open. Seats were ripped and sticky, table was stickier than 3m tape. Food was bland almost like the chef had given up.

Great service and went out of their way to make our little family holiday extra special. Even when it was busy at times the staff were brilliant. Jenette and Lucie deserve admirable mentions as their service was top notch and made my kids feel so welcome. Sam (the manager) deserves extra credit and praise (and possibly a pay rise!) for the way the place is run and seems to always be there to make sure operations are run as smoothly as they can be and you can tell he really cares to make sure the customer experience is as great as it possibly can be.

Last minute decision to have a meal. I had 1/2 chicken meal that was super with a pint of a cold Dunbar shandy. Excellent service from Ben who had a friendly helpful demeanour. No 2 Passing breakfast. Usual great quick quality service and meal although the bacon tasted strange but enjoyable. I always enjoy Beefeater breakfasts !!

Love the young girl who served us. Always have such a relaxed time here. Would prefer the girls to keep their conversation with my husband to a minimum tho

Jeanette, friendly,helpful and appears to be very efficient at her job

Lovely food and lovely waitress x

Been here a few times now and can highly recommend it. Very clean, the staff are friendly, and all the food we ordered was absolutely lovely. Nice place for a family get together. Well done to the chef, who is apparently called Peter, the food was spot on. 👌

After having a disastrous visit a few weeks back with the attitude of the waitress thought would try again. This time I went with my parents. All staff were very friendly but the food was awful! I ordered loaded potato skins- what I got was cheesy chips!!!! Dad had mixed grill. The steak was like a piece of rubber- even my husband couldn’t eat it! We did raise our concerns and were given a free dessert. I don’t think I will be rushing back anytime soon! It used to be so nice but the food has certainly taken a turn for the worse!

Went out for date night, and decided to give beefeater another try after not going there for a couple of years due to the food not being great and again the mains weren't great but the starters were perfect and the service was absolutely fantastic ❤️ Luke was amazing we had problems and he tried to sort it but the kitchen didn't want to do anything, had to take a picture of the menu of what we ordered as the kitchen said there were no sauces on the burger, yet it plainly says BBQ sauce and burger sauce, unfortunately we won't be going back this is the 3rd time of going there in five years and it's not nice 😶😞

Good value. Calamari very good with surf and turf!!

Wasn't sure whether to accept Brewers Fayre discount vouchers.After explaining that vouchers according to Whitbreads app.they are accepted in all their food outlets.They accepted it this time but would in future. I informed Whitbread but have had no response.

The sound level in this place is too high for comfortable dining. It desperately needs acoustics to be looked at. More soft furnishings, acoustic ceiling tiles etc.

Been several times, over the last couple of weeks, for Breakfast, lunch and evening meal. Never been disappointed withbthe food. Breakfast is a must great value and good quality.

Ordered the apple pie off the set evening menu and found mold on it. Waitress who was serving us seemed to have an attitude too and didn’t seem as welcoming to us than everyone else.

Had breakfast here two days in a row as part of the premier inn breakfast deal. Can’t fault it, lots of food, all fresh and tasty. Plenty to choose from and the staff were absolutely lovely. It was the perfect start to the day.

Food warm not hot as expected, understaffed for that time of day and no interaction with us the customer, It was supposed to be 33% of the food bill but if you had the set menu it did not apply it said it apparently in the small print ,take a pair of binoculars and you just might be able to see it .I will not be going back there ever again and I trust you the people to boycott it as well have a nice day

We arrived a little late but got checked in and seen to our table. Was a little concerned as it was quite busy buy my fears were unfounded. Drinks, starter and main food order taken a few minutes after we sat down. Found it funny that our orders were taken by pen & order pad and asked about it, this is perfectly normal and this avoided the worldwide software glitch a few days before which affected a lot of businesses. Drinks and food duly arrived, drinks cold & food hot! The big question. . . Would we go back? Simply yes.

Visited last week with friends as a thank you for looking after our pet cat whilst we were on holiday. This is our "go to" place to for a good meal at lunchtime & early evening. The staff are always friendly & efficient. The menu offers plenty of choice & all the usual options. Plenty of parking at this time of the day. Can't speak for evenings, but would recommend at the times we regularly visit

Fast friendly service. Plenty of car parking

We had a 40% off voucher for here and thought why not go out for dinner! Great bit of grub and always great to have money off the bill! Mixed grill was great value

Met here to have breakfast with friends whom had stayed the previous night at premier inn next door, only to be told rather abruptly there are no tables available and we would have to wait 1 hour! Our friends were seated as they had their table already booked! There were many unoccupied tables and when we questioned this was simply told they are all booked so we had no choice but to go else where leaving our friends to eat alone. Our friends who did book their table prior and was seated sadly informed us later that none of the tables were used after we left! We felt very unwelcome as soon as we entered and felt the assistant or manager wasn't even trying to accomodate us. Body language and tone says it all! We will not be returning here!

Friendly greeting, clean tidy throughout. Wide range of food which was well presented and restocked when required. Efficient staff keeping the food area clean

Great visit again! Always have a nice time. Food is always excellent and staff are all friendly!! Breakfast is always busy and great value and football on for the euros too.

We never fail to be impressed by the experiences at Strawberry Field. All of the waiting staff and especially the Manager Tommy always show us utmost courtesy and respect, be it 2, 4 or up to 18 guests. The food is served quickly after drinks are served and is always hot and tasty. Our wishes in advance regarding seating are always catered for too. Cannot recommend too highly.

Great food, great service. Ate here whilst staying at the hotel, Tommy and Luke couldn’t have been more helpful or attentive. The food was good and I would come again.

Great Sunday roast.staff were very professional.would come here again.. back next sunday

It's a Beefeater chain pub and restaurant. The menu is primarily grills and chips. Salad sides are OK. The covered grilled chicken dish was bland for the cost of the dish, with just chips and coleslaw. The desert that two of our party had, apple pie and custard, was tiny and the custard lumpy and contaminated with something "brown". Either a sauce of some kind, or the dregs from the custard bowl. We suspected the latter. We did complain and new custard was brought out. But the contaminated custard had already been added to the dishes, which were not changed. There are better independent venues with similar prices and better food options.

Perfect for a post rehearsal pint but randomly closes early.

Excellent steaks, had a mix grill, served by a good bloke with cool hair, will defo be back when we are here again 10/10

Visited for my birthday with 8 family and friends. Out waitress Ellie was very attentive and the service was very good. We ordered 6 different meals between us and received them all at the same time. The food was very tasty and were all enjoyed.

Great place for lunch and reasonably priced. The staff are really friendly

Has taken chips away from lasagne which is rather disappointing. Good service by the waitress. Always friendly and helpful.

Was lovely and quiet to have an afternoon lunch with my boyfriend, lovely service and was amazing food. I never tip and I tipped the waitress. It makes a nice change from Toby Carvery as we are always there. However, needs more items on the menu especially more pasta dishes. Spinach Alfado is my favourite 😋

Not overly busy, so ideal for a family reunion, but I have to say that my meal was less than exceptional, although my wife and daughter enjoyed theirs.

Seats were dirty, food was bland and the chips were hard. Really over priced for the food received. Will not be returning

Truly awful. Poor food poorly cooked, definitely don't recommend eating here

Milk was off twice for my tea so had to change to hot chocolate. Service behind bar was slow and not enough staff. Hard to pay as only one person taking payments for a party of us and people waited ages to be seen at bar while we were all paying . Needs more organisation and complete revamp as a very tired looking interior

Friendly helpful staff Clean spacious pub restaurant Tasty food

Regular for breakfast always a great experience good food friendly staff. Only complaint is lack or orange juice. But I understand that this is a supply issue

We had a lovely Sunday lunch here no complaints at all

Booked table for 9 family members for my birthday yesterday.could not fault anything food great,service good.very friendly waiter.would certainly return sometime.

Lovely evening fantastic food and our waitress Laura was great. She looked after us all night on her section and always had a lovely smile and was so welcoming. Top girl worth her weight in gold

Breakfast for the family again! We love it here it’s all you can eat and with children it’s a win win and get to try things they have never tried! Great choices

Ordered steak, and it was tough and grizzly. Complained, and it was replaced with another just the same. They took it off the bill. I would rather they made sure the meat delivered was of good quality. It was not difficult just looking that the meat was poor quality.

Went here for my mum's birthday. We had a long table in a quiet area, allowing us to enjoy being together and catching up. The food and service were great.

Food was nice, desserts were very good. Service was excellent. Don't forget to put your car registration in the computer on the right hand side as you go in! (I'm expecting a fine to come through any day now 🙈)

Came in for a drink, welcomed by a lovely guy on the bar, beer was good and i didn't want alot to eat and was worried i had to take a seat on the main restaurant. This was not the case, had some very nice chicken fillets served by a lovely friendly waiter, who i think was the manager, these were hot and crispy. Football on telly and a nice atmosphere, will definitely visit again 😀

Food was awful. Fish and chips had been overcooked and peas reheated but still cold. Nachos had plastic cheese on top and no jalapeños just very dry salsa. Definitely will not be returning. Very disappointing

Took a large party here for a birthday. They were quite busy with a great atmosphere. The service was fantastic, served by a charming and attentive young lady called Ellie. The food was so so good! between us all we pretty much ordered most the menu. From the starters to the perfectly cooked quality steaks and the tasty and generous portions of deserts, all were cooked and presented to a very high standard. Special thanks to Jacob ( chef ) the food you put out was awesome. Truly restaurant quality, far exceeds that of a “pub”

it was very very overpriced not going back as the food is cheap pub food at restrant prices rude young staff at front desk sticky table our sever was polite but na

4 of us visited for Sunday lunch. Two had mixed grill which was OK until we tried to eat the steak..mine was well done but i couldnt eat it because of the gristle running through it. My friends was same although his had been medium cooked. My wife had the Sunday roast but there was only peas and spinach for veg option. No brocolli carrots cabbage etc. She was underwhelmed to put it mildly. Drinks prices was over the top. £14 . 20 for 2 glasses of wine £12 . 80 for 2 glasses of cider. I wont be going back.

Food was amazing, steaks and desserts all arrived on time and cooked to perfection, Ellie our waitress was polite and very knowledgeable, even told us the names of the kitchen staff …thank you Brad , Jacob and Peter… couldn’t have wished for more …

Took a large party here for a birthday. They were quite busy with a great atmosphere. The service was fantastic, served by a charming and attentive young lady called Ellie. The food was so so good! between us all we pretty much ordered most the menu. From the starters to the perfectly cooked quality steaks and the tasty and generous portions of deserts, all were cooked and presented to a very high standard. Truly restaurant quality, far exceeds that of a “pub”.

Had a birthday breakfast here, plenty of choice, didn't need to eat for the rest of the day.

Had a lovely meal. Was served by Heidi who was really friendly and helpful. Great service, our meal came quickly and was really tasty.

We held a large Wake at Strawberry Fields last week. The venue was perfect with plenty of parking. We had a designated area with a buffet and coffee station. The food was excellent. Our family would like to thank all the staff for all their hard work. Special thanks must go to Vlad for his kindness and absolute professionalism in arranging every aspect of the day.

Stopped off for lunch en route to visit family after long run. Welcome was very good as was the service throughout! Natalie served us and was very pleasant and chatty. Food was very good.

I enjoyed the night food was ok but money was put into gaming machine, and it stopped playing. Broken. Then had to wait 4 weeks just to get the money back. Customer service ZERO.

Popped in for a quick bit of lunch before work and had lunch menu. Some good choices on the menu I went with the lunch steak came out quickly and cooked very well. Service was great. Not been in much recently but today reminded me that I like to come in frequently

Breakfast. Large selection of food. Full English, muffins, fruit, cereal, toast and juices. Plenty of choice. Coffee... Not as great but plenty of choices for teas.

Excellent food and under 15s eat free.

Big table of us come in for breakfast today and was very enjoyable. Great service great food great time. Special mention to Rose who was so caring towards us

Absolutely awful. Raw (cooked) tomatoes, off tasting black pudding and I think the bacon still had a pulse, no orange juice. When tge waitress asked if everything was OK, I said no, she just said, well I am a vegetarian 🙄. Second time of going, will not go back

Great value, buffet breakfast , plenty of choice

I have worked many years in the food and restaurant industry, in fact I managed two Beefeater Restaurants back in the 90s. When we booked our rooms at the Premiere Inn and found there was a Beefeater right next door to the hotel I was more than pleased. Other members of my family were staying at the hotel. When we arrived we were told that we had to book a table through reception at the hotel. Which we did. Because there were a few of us we decided to booked in smaller groups of 2, 4, 6. I booked a table for myself, partner, my mother and Sister just after we arrived at the hotel, which was about 1600hrs. The booking at The Beefeater was made for 2045hrs. In fact when we all booked our tables, 5 tables in total, we were booked for around the same time. When we arrived at the restaurant we were greeted by an agitated young man who greeted us with “you have 15 minutes to order your meal. Kitchen is closing early.” This is a Friday night, but apparently this was Chef’s instructions. When does a Chef decide how the restaurant operates. We were quickly seated at our table, given the menu which the young man threw on the table. It was very rushed. He didn’t introduce the waiting staff, or take our drink order. He returned shortly after to take our order, we were rushed. My mother has dementia and was feeling really flustered. I had to remind the young man that we hadn’t ordered any drinks. The whole experience was unpleasant, rushed and very unprofessional. One of the female waiting on staff approached my partner and basically blamed my whole family for the rushed service, even when we booked smaller groups. “We didn’t expect a large group this evening.” Which we weren’t, they could have staggered the bookings. But Chef decided to close the kitchen early. It’s a Friday night, it’s supposed to be one of the busiest nights. Food was mediocre. Nothing like the standard and quality when I worked for Beefeaters. The rest of my family experienced similar service in their individual groups. The staff were unfriendly and were very young and clearly didn’t want to be there. There didn’t seem to be a competent adult in charge. I would have given this zero stars but there was an option. Beefeater has fallen to a very low standard. I’m surprised they are still operating.

Had a faultless meal at lunchtime today. We decided to order from the Daytime menu as is it such good value. Our waitress, Sara H provided 10/10 service 👍

It's good, but not great. The food is fine, but they don't have enough staff to provide great service. It is what it is and you get what you pay for.

All you can eat buffet breakfast..never gonna be a quiet affair when kids eat free!- Booking advised at weekends because of this..food plentiful (obviously) sausages were a little mushy but everything else really good, plenty of choice=cereal through to full English & even cakes. Price reasonable at a tenner too

FA cup game on tv, plenty of us wanting food well before the apparent 9pm kitchen close. Id like to point out the bar, management and waiting staff are brilliant. Sorry, but i think this is due to a chef being way about his station, calling the shots. Not his decision only time the kitchen is advertised to shut. person in charge of the kitchen really thinks about it. Its not all about you !!!

Good food freshly prepared Good value for money staff pleasant and friendly

Nice friendly staff , food good.