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3.0

Based on 27 opinions finded in 1 websites

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Nº 695 in 841 in South Lanarkshire

Nº 20 of 26 Pizza & Pasta in South Lanarkshire

CUSTOMERS TALK ABOUT DISHES WITH..pizza
Score
OpinionsNoteTripAdvisor273.0

comment_iconOpinions

Collected a large pizza and when I got home noticed the pizza was completely burnt and not edible. I phoned the restaurant right away to complain and was dismissed with a ‘will call you back later.’ Still awaiting a response. Completely unacceptable. Shocking customer service from owner.

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isla0396 . 2024-03-23

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Took over 2 hours to be delivered, when finally pizza came it was covered in tomato sauce and little cheese. Phoned the restaurant to ask why so much tomato sauce and so little cheese only to be told (we aren’t an Indian kebab shop takeaway) won’t be using again!

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Derek C . 2023-08-26

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Pizzas are excellent …. Consistently amazing pizzas never been disappointed… quick efficient service. Stuart is always very friendly and goes out his way to help.

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Eileen M . 2023-03-09

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Have always loved a Stefano's Pizza however have noticed recently a downslide in service and produce. Ordered a Pizza Wednesday 11th. Was told by staff taking my call 40 minutes wait, someone shouted in background one hour. Okay, thought they might be busy. After one hour, no pizza Phone call oh that's on order, oh it's in the oven now! One and a half hours latetr Pizza arrives! Now I was tempted to cancel after waiting one hour , would I have been given a refund? Pizza when it did arrive over 1 half hours later was cold , and underside was burnt. Tomato base poor, cheese chewy , barely edible. Dog ate most of it,!!! Was left £21.00 out of pocket and hungry!! Never again, angry and hungry! Angry at myself for being so accomodating. They had received my hard earned cash for garbage!! Never again, and will be spreading the word further afield . No apology given for delay; If I had the ingredients, I could have made and eaten it in the time they took to deliver! Hang your head in shame , absolutely disgusting product and customer service, my stomache was dicky all night and day after only one slice!! Maybe need to call in the inspectors!!!

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francessteven . 2023-01-12

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Feel so disappointed with stefanos. The pizzas used to be the best ever. Now they lack flavour. The tomato base is scarse and the mozzarella is too. Not sure I'll be ordering again from here as its quite expensive too. 😕🍕

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Susan G . 2022-06-23

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I made a Ek eats order at 8.45pm was told order would be with me 9,25pm then changed 9.40pm then changed again to 9.55pm. That’s fair sometimes you can wait over an hour at 10.15pm still nothing then says order complete so I phone constantly from 10.15 to 10.30pm before they closed, I waited till 10.45 over 2hours still nothing, I had to re order somewhere else ate there since original owner won’t be going back and this ain’t over ridiculous.then after ordering from a different place just over 2hrs later it arrives box all squashed and soggy pizza cold and stuck to base was peeling off bits of cardboard. Luckily 10mins later only 20mins my other delivery arrived piping hot don’t get a Stefanos delivery and customer service terrible as there isn’t any

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joemE1935YG . 2022-04-21

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This was my first Stefano’s order. We waited 2 hrs for our pizza delivery - 2 latge pizzas and 2 chips. We called twice and each time was told a different story about when our order was due. The salami topping on one pizza was off and inedible. The other vegetable one and chips were just ok. What a waste of £40. I could have made better myself. I like to support local businesses but this is the first and last time i’ll order from Stefano’s. Take my advice an go elsewhere.

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Pamela483 . 2022-03-25

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Just had my order delivered and my pizza was so burnt I couldn't get my teeth through it. It's happened quite a lot but this time was the worst. Since dentists are a rare thing at the moment, save your teeth and order somewhere else

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kimdV9900OE . 2020-10-25

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2 hours to get pizza delivered for a kids party resulted in kids having to leave without food due to the time we waited. excuse after excuse offered including the girl was out with the delivery and she would phone her and call us back which she didn't do either. 25 minutes later pizza arrived with A GUY delivering it (another lie) also 2 of the pizzas were all on one side of the boxes due to the way it was carried. All in all absolute shocking experience and I will never recommend or order from ever again. Pizzas were so thin they collapsed when you lifted them and flavour wasn't great eithe. r MY ADVICE AVOID AVOID AVOID !!!!!!!!!!!

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Colin K . 2020-02-21

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I ordered 2 pizzas from here last night and the order was wrong. I had ordered Margherita pizza with added ham and a pepperoni pizza,what i got was a Margherita pizza and a pepperoni & ham pizza which was a bit of a dogs dinner and also foccacia bread.The order was late and when it arrived it was frozen. I wanted to send a review last night but i thought I had better wait until today when I had calmed down a bit. I will never order from Stefanos again.

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jeanmurray1204 . 2020-01-18

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These guys have been going for years in EK but are still producing the best pizzas around and even better they now deliver! Can’t fault anything I ever had fro here!

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Ian F . 2019-10-13

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Good choice if pizzas, really enjoyed my margarita. Delivered very quickly and piping hot. delivery driver was very nice

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6710INAROW . 2019-07-09

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Although it has changed hands and the pizza dough is not quite as thin and crispy as before this would still be my pizzeria of choice 👍

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anne j . 2019-04-13

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Fab pizza, great service, great price, a must try. Shop has been all renovated and looks great really enjoyed it

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jackiew105 . 2019-04-01

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Been using Stefanos since it opened up in 1986. I remember as it was the week my son was born. It had been neglected in recent years but has now been bought over and gutted. It looks fab and new pizza ovens. The pizzas taste fabulous, Nothing like the synthetic taste you get from the big brands. A wee taste of authentic Italy. I work in the village and it’s great to see quality places opening up.

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1ClareBear . 2019-03-22

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Me and my friends used the new deal to full advantage at our house party last night! Haha The lad Anthony making the pizza was really nice too! New facelift has the place looking amazing 👏👏👏

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Kevin G . 2019-03-18

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Interesting that all the recent 5 star reviews raving about this place are by contributors who have only one solitary review. Make of that what you will. Terrible pizza, terrible service - nothing like old stefano’s. Guy was rude and I’d avoid it completely if I were you. Give it a wide berth. Pizza stodgy and rubbish, and overpriced too

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Enchantedprincess . 2019-03-08

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Staff were helpful and friendly. Pizza was ready in perfect time even though it was reallly busy. Tasted amazing and will definitely be back.

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Rabthecrab94 . 2019-03-05

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Great pizza, new menu and change of spicy chicken is vast improvement. Also bruchetta was lovely. Will be back.

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Rn2505 . 2019-03-04

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top class pizzas , massive improvement from the last time I had one a few years back. Thought I’d give it a go and I wasn’t let down. Will definitely order from here again. Keep the good work up.

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Chrishenderson1967 . 2019-03-04

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Food was ready very quick for it being a Friday night, staff were lovely and friendly, pizza was out of this world and also the new bruschetta is the best I've tasted. Will definitely be back

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AprilJane44 . 2019-03-04

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Stefano's Pizzeria was once the goto place for authentic Italian Pizza.

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EK_Takeaway_Fan . 2019-01-10

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Stefano’s has been bought over and to be blunt, it’s crap now ! Burnt bases, rubbish dough and just a bog standard pizza. Domino’s is like gourmet cuisine by comparison, and that’s saying something. The new owner has ruined it through his dodgy pricing and crap customer service and arrogance. Not to mention that the pizzas now are like supermarket ones. In fact, Morrison’s own pizzas are nicer - not to mention a tenth of the price of this extremely expensive place. So sad, I used to love Stefano’s :( it’s just rubbish now :(

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Enchantedprincess . 2019-01-05

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Stefano's has been around for years now and ok I am a bit biased as half my family have worked for them at one time or another and my brother owned one but hey let's review them anyway. I am sick of pizza these days, my wife loves Stefano's pizza that much I have had enough, she loves them that much that on our wedding night recently I arranged to have a pizza delivered to the hotel for the time the buffet was due to be served, right on cue the buffet was being set up and I was about to go and check if the pizza had arrived when in walked Stephen (Owner of Stefano's), pizza bag in hand into the middle of the hall and delivered a piping hot pizza straight into the hands of my bride, she was amazed and it was a magical moment for us all, above and beyond Stefano and thank you.

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ritchienash . 2018-08-26

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Stefano's makes the best authentic pizzas! If you love proper thin crust pizzas then Stefano's is the place to order your pizza from. It takes a bit longer than the usual chain store pizza places to have your pizza made here, but it is absolutely worth the wait. There's a reason that it takes a bit longer, and there are always a steady stream of customers, because the pizza is so delicious. Our 'regular' order in my family is: large margherita with garlic, large onion and garlic pizza, and large mushroom and garlic pizza. Feeds 6 people very comfortably, although we've been known to order extras so we have leftovers for the next day!! Don't be expecting pizzas similar to the well-known pizza franchise places, because they're not the same thing. Stefano's are authentic, Italian-style pizzas.

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ktner2018 . 2018-08-11

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Stefanos Pizzeria undoubtedly provides East Kilbride with a little bit of Italy on our doorstep.

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EK_Takeaway_Fan . 2018-04-12

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We have ordered here a few times recently. the pizza's are hand made to order and so delicious. If the chef is currently making an order he won't stop this to answer the telephone until your pizza is in the oven. They do various sizes and will mix and match toppings. It is just a carry out and has no seating.

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jam1263 . 2018-04-11

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