Starbucks - Sainsbury's in Canterbury

Really awful and uncomfortable experience. Faced racial profiling which should never be accepted in any case. Me and my friend had just walked into the shop (prior to this the last time we had shopped there was like 2months ago), and not even 2 steps in the security accuses us of being banned so why are we here? We kept telling him, extremely confused that he’s mistaken, we haven’t been here in a while and we have never been banned? He was very adamant that we were banned and kept going back and forth, simply just not believing us. He then left us to do our shopping whilst he went to check and confirm. Already extremely uncomfortable we took a couple minutes but then decided to speak to the manager in regards to this situation as there was no apology and the way he immediately assumed we were banned made no sense, especially in the way he approached us. The manager(Ollie) was just as in the wrong as the security guard, as he was also adamant from what the security guard was saying was true and if that’s the case we will have to leave or they will get police involved. Extremely confused and frustrated that they wouldn’t believe us we then asked can they simply give us a name or show us the picture of the supposed banned people in which they said they can’t because of “security reasons”. We didn’t want to give them our names as they don’t have the right to know but we ended up telling them and they immediately realised they had the wrong people. We then asked what was so identical about the people that were previously banned, in which the security guard replied “you’re wearing glasses and you’re wearing a hat”. No facial feature recognition just simply what we were wearing? No apology whatsoever and the security guards face seemed embarrassed as soon as we said our names, but the manager looked like he couldn’t care less and looked as if we were overreacting. Will not be shopping here again as this is not the first bad experience I’ve had, but this is definitely the worst.

Dirty shop carpark nightmare. All slabs uneven outside

Good but very difficult trying to navigate the place. Even with the many self-service tills the queue can be very long. The limited number of staff are great. EDIT: Went to the same Sainsbury's today. Used SmartScan on the phone with personalised discounts if you use the app. When I got to the till I was selected to be checked - no problem - but then the till would not allow the SmartScan to be uploaded. I was told to rescan everything. I did. But did not get personalised discounts I had on the SmartScan. Went to customer service and was told I had confused the person on customer service. I was then told you only got the discount with the SmartScan. I explained I had used that but the till did not accept it. I was made to feel like I was very stupid and all I had done was what I was told. Not a great experience and it's never a good idea to blame the customer when it is the store's tech that was not working. I left genuinely feeling gutted and rather down, like I had been an idiot. Not an experience I would want to repeat, and I'm sure the staff would feel the same.

I had several Problems at the small basket, Self service tills today (neither were my fault!) which were resolved, but when the till ran out of notes for my change, a ‘younger’ member of staff who was from the trolly self service tills stepped in to help. This member of staff, I’m very sad to say, was the rudest, disrespectful member of staff I have ever come across in Sainsbury's store C/bury. No greeting, smile or apology for inconvenience caused, or the delay in going to get the note I was owed. She just gave me the note, stood in front of the till before I had taken my coins & only moved when I politely asked her to. Again silence & no apology. Having spent my whole career dealing with customers in retail & till services, I know what customers expect from staff & it certainly wasn’t I had experienced today.

Friendly Staff always helpful with plenty of parking

Very road stuff not helpful at all Lady working by the cashier served alcohol to my youngest sister watches she’s only 16 without ID check wow There must be something Doogie going on in this place be careful every one

Clean with friendly staff and it is so easy to find any item you need to purchase. Great store !! Thank You sainsburys

Okay but very dated and small Sainsbury in Canterbury.

I purchased a meal deal (with coffee)

😡😡😡bad service from worker in self checkout called tanya….somuch😳😳attitude for what😥😳 Sainsbury’s you got soome firing to do 😡😤im nothappy

Large supermarket in Canterbury where I like to buy English products.

Normally busy at the weekend, quieter during the week. For those driving, there is a good sized car park. There's a cafe and a riverside walk for those interested. There is now an Argos outlet in-store as well.

Dirty, cluttered, and many gaps on shelves

Shitty staff and food from there always rotten… you’re better off shopping at Sainsbury’s local…

Have now stopped shopping at Sainsbury's. Only 3 staffed tills now available, all the others have been removed. There is often only one member of staff at the staffed checkouts now, leading to huge queues. New self-checkouts are a joke! You now have to scan your receipt to open the security gate. Many people have thrown away their receipt or thrown them in the bottom of their bags leading to endless delays and frustration. No other supermarket uses such a silly system. Will go to ASDA in future. A new Argos has just opened inside the store, see the photo.

Few boxes with humans available. The rest good

Worse customer service ever Definitely not recommend

Generic soulless city minisupermarket. At least it no longer has Israeli fruit on display.

I loved this superstore. Everything is so well organised. Although it is little bit expensive than other superstores, I would recommend to go here.

Always busy but can usually get everything I want. Added bonus is Argos in store.

I have been coming sainsburys for many years and never been served as politely as I was by taylor hammel. Lovely girl, made lovely conversation as she sliced my bread for a birthday meal I was hosting for my granddaughter. Precious girl and excellent speedy customer service 👍👍

Had to trouble posting this review as phone decided not to work. Was served by a Taylor with my friend the other in the bakery for bread. Lovely polite girl and made my Nan laugh. Very much will be going Sainsbury’s again and hope to be served by her soon

Like any other Sainsbury's, the best supermarket in the UK

Local supermarket well stocked and convenient with free 2 hour parking.

It's handy for shopping, and post a parcel. Get items from Argos then have a coffee

Good place to shop and get a cappuccino.

There are plenty of options, The largest Sainsbury's in Canterbury which is a plus. It is difficult to navigate finding items. Too many distractions as a shopper.

I love 2 hours of free parking !!

Picked up an internet order, no waiting.

There is a variety of menus and a lot of Asian food. sauces and ingredients etc.

I was accused by the staff of stealing when I had a receipt to prove my purchase. When evidence was shown to the security within the store I was left feeling in shock and angry as to the false accusation that was made against me by the till staff and security guard. When I asked for an apology for the accusation made none was forthcoming from the either party.

Excellent supermarket, I always go there on arrival from France to fill the car up with my favourite food.

Has a fab Starbuck too ! Toilets stink ... Still...

Saintsburys is my supermarket in the UK. Waitrose is also great, but quite expensive. The price-performance ratio is simply right. Above all, I love Habitat. And the range of inexpensive children's clothing is simply great. No stay in England without many visits to Saintsburys. PS: I'm not talking about Saintsburys local. These are general stores. 😊😊😊

Definitely a decent place if you wanna go in for something quick but the wear and tear has really hit the store. Some of the items and the isle location of items make no sense together so you might think an item is not available when they are actually in a different location.

Good choice of alcohol, abit pricey, well lit inside overall very convenient

Supermarket, decent parking - 2 hours free - good range of fresh produce, household essentials etc. It's not massive, though there's not much room to expand. Should do well with the new Kingsmead development.

Great large supermarket, very nice staff, free toilets available, practical location.

Great shop, moderate prices. Huge range of products, staff usually friendly. Self check out machines also available. It could be a bit cleaner but shop is usually superbusy so it's up to the customers I guess. 2 hours free parking. If you want a coffe, there is also a Starbucks next to it.

Serious lack of staff. It seems their system like people waiting in queues

it's a sainsburys with a Starbucks and 2 hours parking in Canterbury City

Store is what you would expect of a sainsburys, car park much to be desired! Total lack of direction signs, good job I had a compass to find my way out.

A very pleasant shipping experience

We are a Bristol based Indian Authentic food catering company. We always use Sainsbury for our catering shopping. We got almost all the ingredients for our cooking and specially Paneer which is the most important ingredient in Indian cooking. Sainsbury’s staff are also great and ready to help. Highly recommend them . Thanks Bristol Indian Food And Sweet

Spacious store unwelcoming on the way in dodging juveniles on bikes then the aggressive security guards following people and searching random people by the exit Had what I was after and no queues at the checkout

You can get all you need, but very cold inside.

I like our ad its noir fat but our is cheaper for same brands in Asda's WTC I got a lovely throw and cushions tho on sale, and I love theselection of flowers plants And they do locally plants mini ones in lovely vases

Good store, toilets and parking available.

Struggled with the Smart Shop App and eventually gave up trying to use it. Otherwise it is a standard supermarket! Update: Used the 2hrs free parking to walk the dog along the river as far as Asda and back again. Only took about an hour altogether!

Good sized supermarket with good amount of parking yet still close to town. 2 hours free parking with option to pay to stay longer via an app.

Friendly stop, should focus a little on cleanliness.

Wide range, parking in front of the door. Of course you buy the tasty English things that are not available in the Netherlands. Long opening hours, friendly staff.

Good, well equipped supermarket

Large branch of this national chain with the usual wide variety of groceries plus clothing and houseware at this branch. Dated building and layout so car park entry and exit needs care. Has a Starbucks on site with the usual overpriced selection of coffee and food. Ok for a shop if you're in the area.

An incredibly large supermarket. He seemed huge to me. The selection is enormous. I could buy myself to death here!!!

Argos click and collect from eBay is so convenient if you work full time

Dates on the meat aren't great and not everything is in stock especially in the meat and veg section.

Shopping fine...toilets disgusting!

Good supermarket, nice customer service

Good selection of food and friendly staff. You can pick up bargains when items are reduced.

I think it's time for the lighting in the carpark to be updated, apart from that very nice clean store 👌

Good local store that has most things you could need for a shop.

Parking limited to 2 hours but more than enough for shopping. Wide range of products.

Big, everything you need grocery store.

It's OK, needs a refresh, rather a refit. Only brought an item not available at sainsburys Westwood Cross, if they stocked it I would not have gone in ,only because I was in Canterbury

This is where we do our weekly shop, and for years it's been fantastic - but we've noticed vegan options are disappearing. I had thought that all the stuff we buy had been phased out, then I went to another Sainsburys at Westwood Cross and EVERYTHING was there. Why have you stopped trying? We're limited now to so little, and I'm never going to eat meat or dairy, so what option do I have? You were great once!

No shopping baskets available at the entrance to the store. Had to search around the store to find one. Indicates poor management.

Worn out, depressing store, somewhat dispirited staff too

Plenty of parking, including disabled spaces. Easy terrain for wheelchair users from. Well laid out and very helpful staff.

7 years ago I reviewed Sainsbury's and gave it five stars. Unfortunately, now it only deserves two stars as the lines and brands stocked by the store have reduced significantly. I can no longer get my preferred breakfast cereal (Grape Nuts), nor can I buy large bottles of spirits, being forced to buy more expensive, smaller 750 ml bottles. They have added additional features, such as an Argos collection point, but removed the really useful pharmacy. To compound all of this, I am forced to scan all of my own shopping as they have put in a majority of self-service, Which means my free labour is being used to support the shareholders profit! In addition, often the shelves are empty, mainly due to our Brexit bonus of no longer having access to a free market, so the price of our goods has gone up considerably 😞. I have taken to shopping in the Asda, just down Sturry Road as it meets my requirements, but it is less convenient. Maybe Sainsbury's needs to rethink its customer base.

You literally get almost everything you need and the nectar card is a blessing in disguise. I look for ingredients that are used for Indian cooking and you have a section for it. I buy the ones that are available and the other ones I usually go to the Asian grocery store. But overall it's a good place to get groceries.

Love shopping at Sainsbury's but some staff are quite rude esp to non British. I find this appalling as there are a lot of foreigners around Canterbury and lots of students who get rude remarks but are not even able to make formal compaints. Some staff ive heard makong comments about children as well-- but I saw the child was autistic. I think some staff training brush up would be appropriate.

Wide range, good fresh products.

Always love Sainsbury’s. As an Asian I get everything if my needs here.

Went to argos.sad experience.staff have none or very little customer experience.sad .

Excellent service, staff very friendly and accommodating and lots let's not forget the superb taste of their drinks 😀

Large selection in all products

Much improved store. Thank you for being so helpful with checkouts.

Very good shop for daily shoppings, cheap prices and fresh food. I recommend!

I left something behind and staff found it. So pleased. 😊

Ladies toilets had no toilet roll or soap. Were very dirty and smelly.

Not bad but prices are much higher than in another supermarkets.Why baby changing is closed?Many clients visit Starbucks with babies and kids.

Amazing superstore. Layout is remarkable and very clean. Great place to get all of your essentials.

It's a nice big supermarket with a large car park, which can be quite busy. There is an extensive range of grocery and frozen products, and a range of clothes for adult and children, together with toys. Argos is also situated inside. There's also a Timpson key cutting and shoe repair kiosk on the site. Inside there's a pharmacy and a Starbucks as well. Avoid the till queues by using Sainsbury's phone app to scan your items, and pay at the self serve. July 2023 - the pharmacy has now closed.

I actually sat in the car with the motor running while my gf got a coat and some hot drinks. She came back with Earl Grey rather than regular tea, but feels mean to remove a star for that.

Too many self checkouts. Feels really crammed.

Why do Sainsbury's put their Tribute Ale on a shelf where I can't reach it? It's my favourite beer and there's loads of other swill they could put on that high shelf! I'm kidding Sainsbury's....I think.

My fiancé and I recently moved to Canterbury, and because we enjoyed doing our weekly shopping at Sainsbury's in the previous town we lived in, we wanted to do the same here if course.....but we were so disappointed (and a bit surprised, lol) to find that this is the Sainsbury's we would have to shop at now if we keep shopping at Sainsbury's. The stock is limited (for example, the yoghurt section doesn't stock much more than a Sainsbury's local), yet shelves seem crammed and messily packed.The layout is just confusing and somewhat jarring, and the overall atmosphere is just depressing to be honest. We thought that maybe they're in the middle of an ongoing renovation, but I don't think so... Just feels like an afterthought Sainsbury's supermarket.

Smart Shop is the way forward 👍🏻

Didn't have the cleansing creams I wanted.

Very friendly staff..sadly could do with a bit of a clean outside

Good shop lots of things you need more expensive than the one at westwood cross

Love the fact they carry a range of halal meat products.. chicken, beef, Minced, turkey slices and ready to cook meals.

Loving slow cooked sous vide meats

Stock low on shelves. Store looks messy.

It's Sainsbury. What more do you need to know?

Très spécieux rayon bien ranger une très bonne ambiance ❤

Very strange layout with clothing in the middle isles and drinks hidden away.

Not a usual Sainsbury's experience. Popped in to pick up a few bit, whilst there both myself and my wife nipped into the toilets. They were rank, dirty,.smelly, empty soap dispensers... And get this ... The single toilet cubicle had a paper dispenser where the toilet paper was pulled through a tiny hole.... This hole was blocked solid so it was impossible to get any toilet paper. I have literally never seen a supermarket toilet with no way to get toilet paper... How disgusting is that... It looked like it had.been like that for ages and ages. Just imagine how many people use that toilet then go outside to find no soap in the dispenser and then go out to touch all the produce outside. I came out to my wife telling me it was the same in the Ladies! Shocking. Who ever is the manager of that store should hang their head in shame. Sainsbury's... What are you playing at!

Pretty awful. Gents was revolting. Disabled was locked. Tried to complain but no one at customer services - one person serving vapes to a long queue. Long queue at the only open till too, but the self check tills were all empty - presumably people don’t want to put their neighbours out of a job.