McDonald's in Canterbury

We've always asked for NO CHEESE on my burgers as I can't eat it. BUT 3 time lately they've NOT looked at my orders & put the cheese on them. I don't find out till after we've driven away or got home. Please can you tell the staff to read & look out for grill orders. Thank you.

Delivery driver was extremely rude , shouted at my son to open the gate so he could turn round. Was rude on the phone when he phoned to say he was at the main road , even though delivery instructions were to come up the drive. Not happy at all

The delivery driver was very rude and didn't have it in a hot bag keep it hot and my food is cold I want to full refund

All food was completely cold. Absolutely no excuse for this at all

Order was never delivered although showing delivered the staff at st martins did not receive any order

Typical MC Donald's same across the board

Well all the food was collected they missed 2 cheese burgers and all the drink have spilled in the bag so now my kids ain't got there food I won't be coming back to that one location worst food I've had in a while

Stone cold and an hour late not happy kids won’t eat a reheated mc ds so it’s gone in the bin

Went through the drive through, it's a typical McDonald's.

Missing sauces and cold again. Third time in a row. Not ordering from this branch again.

food took an hour and 10 minutes to get the order. food was also stone cold. not happy at all.

Arrived cold and the arrival time kept changing.

Awful delivery drinks came all spilled over food

Amazing staff, they where super friendly and understanding when we ordered too late they still served us - 10/10 thankyou again

Chips for both the happy meals are missing

Where is my order it has not been delivered!!!!

Lovely food service with a smile

Incorrectly prepared food, yet again

Nice clean premises, pleasant staff, reasonably priced food

It is a good restaurant near Canterbury. It wasn't busy inside but lots of deliveries outside working in and out. There wasn't any ice-cream so we had to change our mind for dessert. Good parking as shared with other shops

Food was cold. Fries inedible and ice melted in drinks.

Food was cold and I don’t have facilities to heat up, time kept changing from 35mins to 45 then 55mins. Would not use again. You need better hot boxes, as only 3.3 miles.

Order was delayed several times with overall wait time reaching over an hour. No way to cancel. Won’t use again

Drink was spilled all over my meal. Can’t eat it, missing cheese burger

On time and lovely thank you so much

Food never arrived. Filing a complaint about this

I like the place and it's fairly good. The reason why I am giving 4 stars is that sometimes the restaurant doesn't smell nice, and the toilets as well. Otherwise, all are good. Available: big car park, toielts, disabled access, shops nearby like Iceland, Tkkmaxx, Sports Direct, Home bargain.

everything was wrong not what I ordered

Food was cold tasted like rubber

Chicken nuggets was pink in the middle also delivery driver was rude told him my daughter was asleep so don’t ring the door bell then proceeded to ring the door bell 5 times and woke my daughter up this was all because I told him I couldn’t come down because I couldn’t leave my daughter alone to come down stairs

the food arrived freezing cold, to the point that even the ice in the drinks had melted. When it had said that the courier was on there way, I noticed on the map that they were on the opposite side of town and had obviously done an extra delivery before ours but so far away from and out of the way of our address that the food was never going to show up even warm. Just to be clear, I blame the courier not the restaurant but very disappointed and only got a £5.00 refund for a £25.00 order

ordered at 12 first it to arrive after 1 when my lunch break was over so was unable to eat

It's just a fawt food joint at the end of the day. What should I expect

Food was obviously not fresh, chips were stale and I ordered with no pickles but they just slapped the order sticker on a burger already made and sent it out

sadly I was given the wrong burger

Need to see exactly where the driver is on the app. Food cold on arrival

My order is missing one item. The chicken and chips are cold. The regular chips portion size is about half full. Total rip off.

shocking. absolutely shocking. poor poor service. half of order was missing unable to claim refund as they have marked it as all of the order was there when it wasn't.

the only thing that was right was a burger.

all the staff were very friendly and helpful.

Ordered Philly cheese stack that never received, haven’t been refunded yet.

Timing was so late and food stone cold

we needed to cancel the first delivery as it took 1 hs and the food wasn't collected from the restaurant. I spoke with the restoration and the food was waiting for 40 minutes a that time

took an hour to be delivered even though it's only 25 minutes away

Passing by, parking is convenient

Clearly a well managed McD that is clean, fast and the food is not just thrown together. Very friendly staff..

Orderd on a kiosk and it didn't giveme a recite went to counter took 10 minutes for anyone to bother even talking to me then the shift manger Marie refused to give me my recite. Very poor from a shift manger.

I am autistic and I did not give me my burger. And we pay for it On the receipt.

Good was cold like always and chips not seasoned. Worst McDonald’s around

Horrible, food was late. Took an hour to come

Helpful staff View of the increasing in size landfill site was mentioned by a nearby diner.

Multiple Missing items Food was cold

The driver was friendly polite and was nice to see a cheerful face on a delivery

I didn’t receive some of my order

Service is so poor always getting orders wrong. And are constantly having tongue free food as a compensation

Price was expensive for making it into a "large" meal as only came with a very small bottle of orange juice suitable for a child's happy meal. No large option available.

Nice man delivering but careless with orders drink was half gone where it had been spilt and not secured

Can never get a single order right - make you sit in your car for 20 minutes at the drive thru only to forget to put one of the burgers in.

I’m missing a double sausage and egg meal can you bring it asap

Awful!!!!! Wrong order delivered after spending over £30! And waited a long time for the delivery! Extremely disappointed

Food was 15 minutes late and food was cold

My chicken mayo, was hard and cold.

Ordered extra pickles and onions but there were none.

where is my order I ordered last week Miss Emily Hinds

the app didn't update and it updated as 'courier is on the way' when the driver was outside. chips were cold and obviously recooked, burgers were cold, cheese sticks were cold.

Food is good driver was polite and smiling lovely way to start the day

ordered at 1920, arrived at 2120. we are 15 mins away. food was cold on arrival. spoke to the restaurant after an hour and half. they were still waiting for a driver to be assigned. clearly just eat are accepting orders they cannot forfill.

Helpful staff and food was very nice.

I didn't get my milkshake that l paid for!!! AND my ice cream was only half full. not happy. would like refund of my milkshake and mcflurry.

the food was stone cold and took a ridiculous time to be delivered

Grimace shake 👍, lovely customer service from Ming

Items missing,poor service contacted just eat no response

Didn’t arrive driver lied and had a nice dinner for him and his 19 children

Drive through quite often forget part of your order.

Delivery was good but food was terrible. Just full of grease, cold and badly put together. Cheese was all hanging out the side and egg was smashed up

I know it's winter but the food was cold.

Great place for fast food and a drink

Significantly better than in Germany, very friendly

Always great service from staff and manager

did not receive my delivery atall

spacious inside, very clean , good service.

The food was cold and the nuggets were like rubber, very poor service

Sat waiting to order at the speaker while 3 cars in the next lane pulled up, ordered and moved on. Terrible service, no apologies, How hard is it to do a simple job correctly.

Every time I order from McDonald’s lately it’s been them same 3 drivers and my food has been missing

The driver didn’t deliver to my house I had to walk 5 mins to get my order in my pjs , my food is cold because of this I want a refund , paid for delivery and service charge and didn’t get it delivered to me or get a service worthy of money

chips and apple pie cold. delivery took about 45 mins

Was stone cold when I eventually received it

Have had issues with food missing or mixed up on multiple occasions at this location. It's happened over 5+ times, so I definitely recommend not just looking in your bag but unwrapping all your food before leaving as there have been ingredients missing/wrong. Ordered a double sausage and egg Mcmuffin before and literally had a single sausage patty in a squashed muffin. However, when I've rung the store to let them know of the mix ups/mistakes, they have accommodated us for the slip ups , and overall, the staff are very friendly. The restaurant is somewhat clean. The food has definitely gotten smaller in size for the price you pay, but what place hasn't nowadays. You can expect it to be between £18-30 to get some food for 3 people. I do think the Mcdonald's app is definitely worth downloading, though. You get some good food/drinks you can redeem through points, and they tend to do seasonal promos that have good rewards/offers.

Cold like always thrown together disappointed.

There more then half my food missing I’m not happy.

the delivery kept being pushed forward making it arrive over an hour and a half after it was ordered and most of the food is cold as a result of this.

some food was missing, and is cold and got here late

frezzing cold and the drink was split driver was impatient when knocking on door, knocked 3 times in the times in 1 minute. woke children up

i don’t have a problem with this order however there is no other way to get in contact i have placed a separate order and the money has come out of my bank from just eat (i have proof) however there’s no order it’s saying it doesn’t exist your contact number to speak to a member doesn’t even work so i have no other way or contacting you as you give no option to type your own complaint i was like a refund for the £20.81 that has been taken out of my account

It took an hour for the food to arrive which im less than 10 minutes from, the food was cold and essentially thrown away.

Food was kept inside riders bike seat, not in a thermal bag. Food was cold as a result

Slowest mcdonalds I've ever been to. Ordered and asked to park up along with about 7 other cars. Specifically asked for sauce TWICE, came out 20 mins later, no sauce by the time we checked. App isn't working either so that wasn't an option

don't know why it almost took an hour to deliver ,I live fairly close too

the more u come to this plce the they rob u for ur order

Had to pick my own order up as it was over a hour late