McDonald's in Canterbury

Located along sturry road close to park and ride bus stop, just a few steps away from major stores. It's a place to grab something to eat when you're out shopping in that axis. Not too busy. They also have drive through service.

Don't use the app at this store, always get scammed.

Absolutely terrible wouldn’t recommend shift manager BEN was so rude made me cry I’m 9 months pregnant was trying to order some food with the McDonald’s vouchers I had sitting in my car I had about 10 to use he scanned them then told me they had already been used when I tried to say I haven’t used them he started being very rude to me spoke to me as If I was a child. Really need to look at there staff here I don’t think I’ve ever been spoken to like that before nor did I think I would be spoken to like that considering I’m very pregnant.

Food great but unfortunately not much service going on.

Typical McDonald's, 2 adults and 1 child, it was clean and the floor was being swept as we sat down, table service was nice and quick and the food was hot

Very reliable in quality and friendly service but often leave food out when I have a big order delivered.

don't help at all wasted my points and money

Standard McDonald's but all freshly made

It would be very nice if you will put a straw and a few napkins.Unfortunately in this order I have not got them.

Chips was cold the burgers were cold

Ordered a hamburger which included an extra of bacon. Got home to find it had no bacon, but the ticket printed on the wrapper confirmed Add Bacon. Called to ask for a refund and was told at first they couldn't hear me, despite my line was clear, and there was alot of chatter in their background, and then was told I would need to return to the store to get a refund. How ridiculous. So a customer needs to unwrap every item in store before leaving in case the staff have made an error? There needs to be another point of checking items before the food is handed out to the customer.

No ice cream as ever - staff could not care less! I don’t even know why I bother! If you want a milk shake or anything with ice cream just don’t even brother as they won’t have it. Don’t waste your time or money.

Had to rush home. Ordered burgers that were tailor made and take away, as always, but this time didn't check the contents of the bag to my order, as I usually do from rxperience. Mine was order 93. Got home and I had to have a damned sandwich as my Quarter Pounder was missing. Tired of this!!! All too oftten stuff is missing. Are orders not verified before they're given!! Even when eating in. burgers are luke warm.

I received completely the wrong order.

What’s the point in delivering part of meals, it’s a waste of money paying for meals if you don’t get the whole thing. Ruined our dinner and we are out of pocket

I never collected my food. I fell asleep and didn’t collect it. I need an immediate maximum refund.

terrible again! this is now the second time that my order has been confirmed as delivered and nothing arrived! refund process shocking too

Delivery was on time and all good. I got given nine nuggets instead of selects which is rubbish. Did the whole refund thing through JE but only got the money back as account credit, which is pants.I mean, I am fat so I will use the credit,

Freshest McDonald's breakfast 10/10

Food was delivered very quickly, earlier than originally estimated. Shame there isn't an option to tip the driver afterwords as I've tipped early before only to have my food not turn up.

I've visited a few times, slow services. The self service machine always freeze, cold food and long waits. I'll go elsewhere from now on. My local McDonald's is completely opposite.

Ordered via the app and collected via drive through, food was fresh and very enjoyable 👍

Didnt get my order. Was delivered to someone else i would assume

Food wasn’t delivered driver made no attempt to walk into the building and just drove off with our food.

says delivered but has not arrived

Would have been ok if courier did not stand with her foot in my door asking for a code which I didn’t receive stood arguing with me about it it but after 20-25 mins we both got the code at the same time but food was stone cold by then spend over £18 on it and received a measly £7.98 credit disgusting if you ask me not very happy at all

food was freezing cold, was in in delivery for 30 minutes

This is the worst nightmare. The bag is broken, the bun is upside down, chicken nuggles fallen out. The drinks (HOT) coffee and cold milkshake is a mixture and becomes coffee shake leakage in the bag! Money LOST for all the drinks! Kids are all so disappointed, and just thankfully the food is still eatable

I normally love coming here when I dine in. However the staff at the drive through are unnecessarily rude and aggressive, taking their stress out on kind-faced customers. Makes the otherwise tasty food taste disgusting.

Never got my order I am fuming

Mcdonalds, can't really go wrong, usually consistent

All food was stone cold i email for refund

It says delivered but hasn't even turned up

The best McDonalds ever! Hardworking staff who are friendly and fast. Cannot be beaten.

I order food and when it came on the receipt the food was out for 42 mins before it came was cold couldn’t eat so a waste of £26 will not be ordering food from them

Ordered a happy meal for my child and didn’t receive the toy. Now I have a crying toddler who won’t even eat the food

My tea spilled completely over food, and no refund, don’t order from this place terrible customer service

Was late but was not the drivers fault

How do manage to get an order so wrong, dinner ruined!

It was clean tables, friendly staff... The food was OK, good service. However! The ladies' toilet smelt so badly of urine, I almost lost my meal! That's a one for "atmosphere."

Constantly forget to pack half of your order

Julie and lolly was very good and attentive. Lolly was on the counter she served me, was very helpful and she went above and beyond to give me a code for a cheap lunch meal. Julie was super efficient and showed me how to fill out the survey could not fault these two at all the perfect duo 5 🌟

They put pork in it i order with out pork

Unfortunately I have just ordered online using the McDonald’s App. Went to collect my food but the assistant said that they hadn’t received my order despite her colleague saying that it was on the system and the money pending on my account. Suggested I re order in store. What a waste of my time and concern caused over the pending order. Zero confidence in this outlet or the app

The delivery driver was so rude to me and my daughter there is no need for rudeness in 2024 I have thought long and hard before leaving this review but it has really upset me and my autistic daughter I would like to at least get some compensation from this before going further with my complaint

Whoever was ordering this delivery gave it to the wrong address or never even delivered it , it’s coming up on my screen as delivered and I haven’t received anything , so I hope you feel better about your self now knowning I’ve paid for something you haven’t even delivered .

This store was slow and had to park up. The milkshake was strange more a solid lump with incomplete mixing won't bother again Burger was OK. No sauces brought out

Bit crowded but good in other ways.

ordered a £90+ order it never arrived. they delivered the wrong order. of 1 happy meal! not happy

Service seems to be getting so slow on the last few visits.

it was cold i cant eat it .i want a refund, i have put it in the bin,you have peed me off,its not the first time

Very clean restaurant area. Staff very helpful.

Fast and yummy. If I had a criticism it would be that they always forget the fruit bags in the happy meal.

Driver did not read instructions, he was about to deliver to no.16 house not flat 16 kingfisher house. Luckily I was looking out the window and noticed.

Toilets were filthy overall the tables were dirty and stacked up with trays pretty mediocre overall for was OK

It is getting annoying the amount of times we order food and it is wrong. When you order a tea you would expect to be given milk and sugar but this never happens to the point we now have to ask our drivers to ask on our behalf. When we visit it seems like the workers see this place as a big social event and get so distracted that they make mistakes a lot. I would suggest having a strong manager in place 24 hours a day. We have seen blue roll being thrown around the kitchen. Workers swearing at each other at the drive through windows and customers being ignored. It’s common for them to ask multiple cars to wait for orders. Then workers take their time to come over. Stopping for chats as a priority to doing the job. There are some good workers but they seem to struggle when others in the team do not play their role. I am convinced there is no management here as I have never seen it this bad. Today we ordered a bacon roll and they couldn’t get that right.

Badley assembled burger they decided to break off the end of the burger because it didn't fit in the box because it wasn't placed in the center for the bun.. update: failed to get a receipt again

Paid for 2 sauces and yet again no sauce!

Mcds....getting worse. Chicken mayo was rubbish and was wafted around the place looking for a home for 5mins

you need to listen to your orders and get things right

Totally wrong order. Not one item correct. £30.93 spent, refund required immediately. High risk brain tumour patient, awaiting admission to Kings Hospital tomorrow. Needing items purchased or refund immediately. If this is not addressed immediately serious risk to blood sugars and health, potential death. Tried to call driver with no response.

Not sure whether it was the time of day or something, but it was the freshest mcdonalds burger I've ever had. It was around 12pm on a Saturday.

Once again missing items on a £50 order! Would think spending that amount that would get it right. Meant to be a birthday treat that is now ruined

This is possibly the worst branch of McDonald’s in Kent. Every single time I’ve made an order from here, something has been wrong with my order. From missing items to the complete wrong orders, to the food tasting horrible. I’m shocked by the level of customer service and care that goes into customer orders by this branch.

our food was never delivered the kids are all hungry send the food back now

The amazing lady Marie I think her name was she does the nights was amazing so sweet and kind always puts a smile on my face when I come to the drive through 🥰great customer service

For the second time now every meal turnt up without chips and when I called the restaurant they told me to come collect them I place a delivery for a reason if I wanted to go to the restaurant I would have in the first place

everything was lovely and hot because sometimes it is only lukewarm.

Great food as expected and unexpected early delivery.

You get what you expect! Good service at 01:30 in the morning!

They don’t even put pickles in anymore. I ordered extra pickles. I had a total of two!!! Two is the normal amount. Stop recruiting from the Vauxhall estate and get people who can count past two.

I don’t usually enjoy McDonald’s but my children love it but the service here and staff are so friendly, there 2 ladies one who brought my food and when I went to empty my tray a lady took it off me for her to do, it take the fast cheap food into a pleasurable dinning experience

I got given someone else’s order

I was missing items but just eat sorted it for me all that did arrive was yummy and was hot kids enjoyed there hash browns and we enjoyed our muffins and wraps

Cold chips! Burger just thrown together by the time it was at my door it fallen apart. Not sure why I order from this McDonald’s the food is always cold

my food always turns up warm or cold

Was half hour late and no chips for all four meals tried to call the restaurant and got no answer absolutely terrible service

half measures and no straws great job

Half of my food was not even there

Great food if you haven't yet try the hat trick it's a beast

I went in drive trough with my motorcycle and the girl refused to serve me cause I'm on a bike she said. I tried to explain I do this all the time and she just didn't want to hear anything of it. Disappointed with this and the fact that sometimes the fast food is very slow. There's a video on YouTube with all the interaction.

my food hasn’t came and it’s saying it’s delivered i’m not happy

Before I left home I had an offer; 3 items for £3 showing on the App. I had to wait for my car to finish being serviced and decided to buy some McDonald's afterwards. When I went to place my order the offer was no longer there so I did not buy anything.

terrible. i got the wrong order! i would like a refund please or some sort of payback to make up for my wrong order!

I had a coffee, it was wet and warm and tasted of coffee. It took slightly too long but that's standard. McDonald's is rarely Fast.

I order a coffee came I didn’t order no pancake with sausage no double egg sausage McMuffin no hash brownie no coke nor strawberry milkshake so they don’t get breakfast then

The chips were very greasy and they taste right now haven't been cooked propped me

Stone cold food, McFlurry with no bits in it. Delivery driver was driving around for over an hour

Had to wait in a waiting bay, which would normally be fine. But the girl who was bringing foods to cars kept stopping for chats with fellow workers and even hugging one of them whilst holding customer's orders. It was about 10pm so food also getting cooler quicker whilst she kept having her little catch ups. Apart from that, all was good. Rant over.

Overcrowded, could be cleaner, service slow. On the other hand staff very friendly and helpful. Food OK. Parking congested.

Unfortunately, after ordering a 2nd time, they "only" forgot the dips this time. But that's twice in a row of them forgetting parts of my order. I've never had issues with this particular McDonald's before, so be warned that it's a bit of a 50/50 chance whether you're gonna get everything you asked for.

Unfortunately, they forgot parts of my order which is why I had to ring them up to get it sorted.

Every time I think about giving this place another chance, they seem to yet again get the order wrong even when the McDelivery sticker clearly states my otder. Won't be ordering McDelivery again. Waste of time and money.

1st order was cancelled after half hour waiting. ordered again and loads missing yet again and cold. this is becoming worse each time. and to just get a refund for drinks you have waited nearly 2 hours for is a joke.

Very good delivery , excelent driver

Bought my son for a treat Lots of school kids tho

Delivery was on time. Food could have been hotter as it wasn’t very warm

whole meal mostly cold, completely wrong dips. i love paying extra through this ap for a terrible service and quality of food.

The food was cold as was the hot chocolate

Coffee can’t be delivered on a moped cup total empty,missing pancake and no syrup,delivery driver was fantastic wanted to pay for coffee,just eat have refunded.driver needs 5 stars