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3.8

Based on 423 opinions finded in 1 websites

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Nº 266 in 363 in Chorley

CUSTOMERS TALK ABOUT DISHES WITH..chocolatecoffeelady
Score
OpinionsNoteGoogle4233.8

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Excellent service by the lads on shift today 18/08/2024 @ 2020hrs. Very friendly at this time of day.

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Daniel Roberts . 2024-08-18

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Waited 20 minutes before they realised they're out of chocolate for my hot chocolate. 20 minutes. Could've went to WHS Smith across the way, bought some powder, milk, made myself one, drank it, and got back on the road in that time.

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S Ibrahim . 2024-08-17

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Supposed to open at 6am, seldom are. Everytime we call in on the way to work they’re “running late”. Should get new staff if they can’t get to work on time to open up.

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L K . 2024-08-07

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Not given the option to dine in, Nasty coffee. Unfriendly off hand service. Scruffy if not unclean tables and chairs. I know it's 'just a motorway service station' but for the prices charged we are allowed to expect and deserve better. Sort your act out Starbuck. This used to be a pleasurable experience.

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Gegs Thomas . 2024-07-21

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Ordered a double chocolate chip frappachino with coconut milk and whipped cream what I got was a coconut milk slushie with chocolate chips. No mocha sauce (you know the thing that actually makes up this drink) or whipped cream. Safe to say it actually tastes disgusting and no refund on new drink was offered. Staff need retraining asap on how to actually make the drinks your customers order!

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Kaylie Oconnor . 2024-05-16

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Very friendly and helpful staff. Made my dog a pup cup with no ask <3 quick and accurate orders.

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febe allen . 2024-02-15

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We were travelling down from Scotland in totally dreadful weather and two lads made excellent coffee and brightened our mood that rainy day with their jokes. Quick service too

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Anna Mead . 2024-01-29

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Asked for an extra hot chocolate and au pain chocolate croissant. The croissant was cold and the hot chocolate warm 🙄 Both returned and were much better when heated up. The staff were pleasant.

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Noni Robb . 2023-11-25

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No queue, 5 staff working behind counter snd we were ignored for about 5 minutes waiting to be served. When finally served, we were greated with silence, rudely waiting for a response from us. Very poor customer interaction/ service.

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HJ P . 2023-11-20

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Left the services at 06:20 with the Starbucks still not open as advertised

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Andrew Jackson . 2023-11-13

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Staff friendly and efficient,. Very disappointed to discover starbucks using only dispsable cups! Wheres your china cups? Very unethical. Clearly all about the money.

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Holistic Living . 2023-10-29

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Called in on Monday as I often do while nipping in and out of Preston. Got served my regular strawberry and cream Frap by a happy young lady called Tia, excellent service as always, The young lady looked under a lot of pressure as there was a fair few in the queue, asked was she working alone and smiled back saying her manager was in the back. Tia could of really done with some support. Returned on Wednesday and was served by Rachel and the service was again outstanding. Tia and Rachel are a true credit to Starbucks. Keep up the great work.

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Stevie Heaton . 2023-10-27

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Absolutely filthy. Dirty tables and rubbish on the floor. Coffee in paper cups. Fruit toast recommended.

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John Fenton . 2023-10-25

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Thank you for a beautiful experience. The young lady called Poppy was very nice to me and my son. More of people like this in our world 🌎 will make it better place 💙

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Ulviyya Taghi-zade . 2023-10-25

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I think Starbucks have changed their coffee bean/blend, its so bitter and I only had ONE espresso in a tall (the smallest) latte. This will be the last time I go and spend money in a Starbucks.

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Carol Lewis . 2023-10-23

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Very good and fabulous, Pumpkin Spice Latte, to enjoy. :)

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Rita Emerson . 2023-09-25

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Reid.....what a lovely polite young man. Fantastic customer service. Thank you x

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Hippity Hop . 2023-08-27

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Avois. Service is soooooo slow 15bmins still waiting. I regret coming in.

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Damian Miles . 2023-06-09

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Amazing service by Jordan 5star Extremely polite and Extremely nice to customers!!!!

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Ma Ma . 2023-05-09

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Yet again not open on time!!! Seems to just open when the staff feel like they want to open!

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Pablo Salamanca Brownbill . 2023-05-04

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Great Coffee, lots of Parking places, quite quick Service - just come and go, Friendly Staff. There are plenty Places to sit down and gave a Coffee inside. No nasty Smells and the Music isn't too load as well.

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Mantas Plėšikas . 2023-03-27

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Served by exceptionally friendly, thoughtful staff… made my day!

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Kate Baird . 2023-03-03

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Dirty toilets and tables not clean

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Jane Powell . 2023-02-19

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Stsrbuck hit chocolate might as well be called hotwater with s hint of chocolate disgusting

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sandra wilson . 2023-02-18

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Great service for a motorway stop off

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Al Jones . 2022-12-31

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Lovely workers!! Went in on my birthday and couldn’t ask for anything else, amazing staff :) made my day.

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Ella Ashurst . 2022-11-03

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It's sad to say but, my coffee was served by someone that doesn't care about what they make. I appreciate that the staff are young and are willing to work, but they have been let down by poor management and training. No one should be able to make coffee that bad if there machine is dialed in and they are only pressing the required buttons. Shame on Starbucks, you letting yourself down and your young staff.

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David Stevenson . 2022-09-19

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Just another Starbucks. Nothing to add

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Mario P . 2022-09-05

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Legendary Starbucks! Usually exceptional fracappucino and delicious biscuits/desserts. Very friendly and nice staff

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Emil Cenzato . 2022-08-15

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Average Starbucks. Service was reasonably quick.

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Oliver Kirkby . 2022-07-30

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Got my caffeine boost here en route to the lake district. Coffee was great, obviously there was a little premium to pay with it being a motorway service station. Went to sit at a table which had been left in a right state, but a lady came along to clean it up immediately without being asked, and she was very nice about it.

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Dal . 2022-07-29

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Had some coffee as always it's what you expect from Starbucks nice 🙂🙂🙂

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David McClure . 2022-07-14

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Asked for a latte macchiato and they put vanilla syrup in this. Older lady at staff checkout seemed uncaring

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Lewis Knight . 2022-07-11

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Stood in a queue with two people in front of me, moved to the front with three of the staff members looking at me but not one of them acknowledged me, too busy talking to one another. I stood for another short time before they all walked away, that’s when I left.

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Lisa Fullerton . 2022-05-21

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Clean toilets but let down by incompetent Starbucks staff. One of the worst coffees I've ever had.

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Xerxes Mistry . 2022-04-23

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Back home this Soya Latte is gonna haunt me as it’s the new addiction taught to me by my very good brother from another mother Mr ANILASH! Buddy this Soya Latte is awesome🔴💙🖐💕💫💚👌😍🥰

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Suraj M Rengan . 2022-04-18

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Always a good place for a decent coffee and treat.

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Steve Prigg . 2022-03-30

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When there is a queue of 12 people I expect both staff to be serving. Instead one is doing closing jobs which can wait until you are near closing.

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Stewart Family . 2022-03-27

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coffee was awful & place needs a clean

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edward cockburn . 2022-03-27

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Visited Starbucks beginning of February, Just a WARNING check your receipt when paying contactless AS i was charged £80 for 2 coffees and a sandwich....

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Richard Lambert . 2022-02-23

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Just been in Starbucks in the last 15 mins coffee and tea , just to wet our whistle , coffee ok , the tea was one step up from dishwater, terrible ,so we left it

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jim perry . 2022-02-07

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Lovely coffee, good service, but the tables needed cleaning.

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Lee Jones . 2021-12-19

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Excellent range of coffee and cake.

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Paul Davles . 2021-12-12

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Ruby and becky I believe were on shift, 2 lovely lassies, quick services in a under staffed branch, really made nice chat and nice wee pit stop on my 300 mile drive from Scotland 🙂 10/10👌

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Gary Dowling . 2021-10-24

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Good coffee but slow and has a dirty seating area

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Kirk Martinez . 2021-09-04

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Service can sometimes be a little slow. It's frustrating when there are four employees on duty but only one is taking orders and preparing them. However, staff are very friendly and welcoming

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J B . 2021-08-31

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I ordered the cookies and cream Frappicinue and was very disappointed to find out that it tasted like ice blended together and added whip cream on top. However when I mentioned this to them they redone the order free of charge so I'm pleased on that aspect and the reorder was much better

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Lissa . 2021-08-05

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Oh my goodness, how slow. Too few staff and 'Andy', who appeared to be in charge, needed to get to work instead of talking!!!! The girls there were so busy and we waited for 20 minutes to get a tea and a coffee!

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Jean Heighway . 2021-07-31

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Honestly considered the 500 mile round trip just for the iced mocha made by May. I haven't had a mocha taste that good for over 10 years. Perfectly balanced in flavour, all made and served with a smile. 11/10

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Drew Campbell . 2021-07-04

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Very little control of Covid rules, tables not sanitised between customers. Cakes were ok and coffee was typical Starbucks, not much else can be added to a motorway Starbucks.

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James Walsh . 2021-06-26

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Waited 20 mins for an iced tea only to be told that they had run out then proceeded to refund me in coins after I'd paid on card. Bit of a joke really wouldn't recommend.

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Josh Sutcliffe . 2021-05-31

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Good to get a decent cup of coffee in motorway stations now, how did we survive back in the day

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George Mcnaught . 2021-05-17

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Just like the Northbound Starbucks and all other Starbucks. Good coffee, friendly staff and world domination continues.

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Martin Fowler . 2021-04-11

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After we visited so many other motorway services in search of food on Christmas Day we visited this Starbucks. They were about to close for the day but the gentleman and a lady were very kind and they accepted our order. We got some super hot panini’s and coffee. Food was very good. We are extremely grateful to a lady and the gentleman for the great service.

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Apoorva g sannakki . 2020-12-25

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The Starbucks here is amazing and I was served by a lovely girl who was so polite, I think her name is Natalie. I just want to say she is an absolute credit the Starbucks company!

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Styx Nemesis . 2020-11-05

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Service was slow even though it was almost empty, lemon cake not very lemony. Total cost of two panini, one tea, and one substandard lemon cake was just under £15. Adequate if you really need to stop here, but can't recommend.

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Helen Maddocks . 2020-09-05

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The staff were absolutely wonderful today 7/3/20 but don’t know their names. They were a credit to your company

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Joy Wardell . 2020-03-07

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Nice coffee as you would expect

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John Neale . 2020-02-23

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Friendly place, they know what drink you're gonna have before you order!!

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Jordan Campbell . 2020-02-15

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Wooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

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Tariq Mehmood A khan Member Sindh Bar Council . 2020-01-12

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I love their coffee, it's just perfect.

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Denisa Tataru . 2020-01-02

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Good as far as Starbucks go still prefer Costa though ;-)

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Scott Gomersall . 2020-01-01

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Try the caramel frappuccino, it's very good

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Christoph Kromer . 2019-12-21

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Very expensive, for not nice coffee

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Helen Jarvis . 2019-11-30

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Coffee was fine. The problem was having to sit and watch 2 of the staff have a full blown screaming match at each other while there were customers waiting at the counter. It would have been digraceful behaviour for 2 children never mind 2 grown adults. Starbucks seriously need to look at their recruitment process.

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Jim Davies . 2019-11-30

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Comfortable but didn't see the red cups in stock

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Victor Nelson . 2019-11-17

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A small, but very welcoming Starbucks. Handily, just inside the main entrance of the service station.

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James Carter . 2019-10-25

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Good coffee shame about the rude staff when we were there today at 14.30

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william jones . 2019-10-21

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Great staff and a little treat for the road ❤

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Jenny ROWE . 2019-10-13

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Not a fan of star bucks . To expensive only go in if I am desperate

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Tra Fin . 2019-10-12

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Good for an early morning 'pick me up' coffee but wish they had a more interesting line up of breakfast goodies. Quite pricey too.

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Tim Ngyou . 2019-09-26

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Over priced and Costa is alot better

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FATBOY 1987 . 2019-09-10

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Nice Staff as it goes very chatty and personable. Makes a difference, they talked to people and engaged. Very Good

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DD DD . 2019-09-09

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On the charnock Richard services M6, good coffee pleasant staff, served fairly quickly a little expensive but its Starbucks.

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Chris Tyler . 2019-08-24

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I visited here a few weeks ago and had the fafloffel wrap. The wrap was rock hard and the filling was bone dry. The only reason i didnt complain was the queue was very long. Also how are disabled people meant to get up 2 flights of stairs to use the toiet?

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Charlene Duerden-McCartney . 2019-08-13

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Drive thru ....love them when I'm busy on the road .

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Eman Tide . 2019-08-10

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Very expensive for what is basically a cup of coffee

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Michael Almond . 2019-08-07

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Same as alm Starbucks. Tasteless coffee and expensive

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Andrew Turner . 2019-07-30

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Really polite service, quick service (given it was after 10pm when I went in). Food was still available as was all drinks.

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Bev Live . 2019-07-27

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Nice drink but poor customer service the young lady took an age to do my wife's Caramel Macchiato

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Keith Austin . 2019-07-25

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Not the normal service Poor attitude assumed I was taking away , had to ask to get the coffee put in a mug then had to ask to have it topped up then had to ask for the cup charge returned All in all atrocious service at 06.00 I was served by Paul Oh and the place was empty

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Martyn Soames . 2019-06-25

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Good food and drinks at reasonable prices. Located at the entrance to C&C club Windermere site at Staveley. Means you can have a few drinks and not worry about having to drive as you just walk there.

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David Hodgson . 2019-06-02

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Enjoyed tea and toasted tea cake.

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Margaret Nicholls . 2019-05-25

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I always call here when I'm on the M6 South. The Charnock Richard Starbucks is a nice quiet place to have my coffee and return my calls and emails. Lovely staff too.

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Deborah Blore . 2019-05-07

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Great Customer service and same great Starbucks coffee..

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Helroy Tauro . 2019-04-26

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Good coffee. Deducted star for tax dodging but thumbs up for recycling coffee grounds and discount for reusable cups.

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Alpha RAT Ltd . 2019-04-24

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Do good coffees here but. The choi latte put cinnamon in it when I asked them not.

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Sarah “mad cat lady” to old to care . 2019-04-16

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Nice place, unusual music choice as always with Starbucks, creates an ambiance not often observed in other shops. Coffee is alright, certainly nothing to complain about; Prices are a little steeper than other coffee shops. Staff are very attentive and helpful; shop is very well kept and extremely clean. Overall would recommend.

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Dan Otter . 2019-04-16

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Very disappointed, bought a toastie £4.75 with very little filling in it, I’ve now vowed never to buy from Starbucks again

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Danny Heap . 2019-04-15

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Why dont staff be more environmentally friendly!!! Come on people... let's not use plastic or take away throw away packaging when having a drink sitting in the restaurant. Use a mug... I know you have to wash up after....but we have a planet to save!!! Sorry for being grumpy.... Just be more conscious. ...please

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DJ “Freexoner” Mix . 2019-04-14

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Rather slow service, not a massive queue but took about 15 mins from arriving to sitting down with our coffee. Very useful plug sockets for charging my phone though.

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Sue Latcham . 2019-04-13

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Coffee was great as ever, but very slow and a confused queuing system.

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Andy Rogers . 2019-04-08

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Ordered a red bush latte. Brilliant absolutely loved it

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sue smith . 2019-04-03

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Coffee ok, poor selection of teas. Staff miserable and grumpy . Very poor choice of sandwiches. On a positive note it was very clean.

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Chris A . 2019-03-26

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Staff were curt and rude. Customer service hadn't been heard of...

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Andrew Kirkby . 2019-03-24

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As expected. Very nice. Clean, quick service, and friendly team members

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Dom Davies . 2019-03-22

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Nice but bit dear 4 what you get

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Michael Woodall . 2019-03-19

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Lovely customer service! Happy, friendly and helpful staff. Will be back again 😊

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Bethany Moultrie . 2019-03-11

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Use this place a lot. The quick reliable service you'd expect from Starbucks.

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Mark Gregory . 2019-03-07

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Don't got the iced teas watered down rubbish

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adam Roberts . 2019-02-27

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