KFC Chorley in Chorley

once again I ordered two meals sent wrong drink! absolute ridiculous service charge nearly £4 delivery for 5 mins up road I think it will be the last time I visit KFC

I ordered a fillet burger and it came with 2 mini fillets on it

Delivery time was delayed three times.after paying a charge,i expect better customer service

Long wait at drive in and 3 piece chicken meal disappointing in the coating and mix of items. 1 thigh piece, oily, 2 drumsticks very dry and over cooked

Food was great, but missing cookies from the order. We got refunded but would rather have had the cookies.

My order should have been ready for 5.55pm but I only got it at 6.25pm

Only one peice of chicken. When ordered a 3 pc meal

Friendly courier, good service .Shame that breast meat is no longer included in the two or three pcs of chicken. I guess it now goes in to the burgers etc.

The food was the usual, if a little cool. Very friendly delivery driver.

the bag broke and food went everywhere on the road, delivery driver not helpful at all and didn't want to help me fix the issue.

Item missing from the order but the store arranged a voucher for a future purchase.

The food was cold the chips just chucked in the bag

Courier was great. Order complete.

Delivered the wrong food and got someone’s else’s order

Two items missing from our order. I now have to wait to see if I am granted a refund for these items. This is terrible customer care. I didn’t want a refund, I wanted the food that I ordered and paid for. The potential to get some money back doesn’t fill my stomach does it?! Useless…

Every order has something missing or wrong! Today the ricebox was missing the bean salsa!!

Poor service no paper towels rude staff!

Quick service, good food, forgot my sweetcorn

half the order was missing, I received food that I didn't order , chips where stone cold

Lovely polite and very efficient

Missing the largest part of the order

Great food, great delivery service

They have NEVER got my delivery order correct. If there’s not a drink missing, they give me gravy instead of beans, or a plain chicken burger instead of a Zinger or no cheese or no supercharger sauce. It’s very often cold too, although recently it has been warmer. The delivery drivers don’t read the notes either and they deliver to lower down the street instead of the cottages at the end… many evening I’ve been stood in my onesie or pyjamas in the wind and/or rain trying to get the attention of the delivery drivers who are stood clutching a paper bag gazing at the gutters of the wrong house in the hope that it’ll magically transform into the right house, all the while my food getting closer to the ambient outside temperature. There are many evenings I don’t cook or I’d be eating at midnight. So I order KFC from Chorley, solely because it’s relatively low fat chicken. I resent paying premium prices for grossly sub-par food and service.

I went to Chorley Kentucky this evening after work. I ordered a 3 piece meal and 4 pieces of boneless for my pet, when I got home there was on 3 pieces of boneless, but I was charged for 4. I tried to call them, but the number kept coming up as Chorley Methodist Church

Every time I go I have to go back as items missing or not prepared properly customer service is shocking

happy with the delivery service

Decided to eat in for a change. Only able to use kiosk so couldn't modify to unseasoned fries. Every table was dirty.

Waited an hour for a kfc. Absolute joke.

Not only was the service at KFC Chorley shocking, but Courtney’s personal presentation was extremely off-putting. Her missing and blackened teeth made me lose my appetite completely. Hygiene and professionalism are critical in the food industry, and this branch fails miserably.

Friendly delivery driver. The food was nice and hot..

Soggy cold fries. Cold chicken in salad. I live less than 2 mins drive from kfc the food has yet again been delivered cold. I won’t be ordering from here no more.

did not get the burger I ordered

changed delivery time multiple times

Missing my large popcorn chicken

great delivery guy, very polite. food was on time and he delivered with a smile.

Delivery lady very nice and polite

Truly delicious thank you so much

Did not receive my order i had tracked it was few streets away from me says its been delivered can not get hold of just eats

food was cold , soggy and not appetising at all . delivery time kept changing . kfc is definitely not what it used to be

Really good. Hot, whole order made it. Nothing wrong. Finally

Food was good as always but not too impressed with the courier!!

I received the wrong order, none of the food I ordered was delivered, I sent complaint and wanted a full refund yesterday, and had no reply or response.

Excellent as usual. Very nice, friendly & professional delivery man. Please pass on our thanks

Food better eating in can't forget anything .

ZERO STAR REVIEW I had a terrible experience with the KFC Chorley branch’s delivery service. After placing my order via the KFC app, the delivery status didn’t update, leaving me unsure if the order was being processed. I called the branch, and they assured me the order was waiting for a driver, so I decided to wait. After a significant delay with no update, I contacted Uber Eats as directed by the app. I spent a frustrating amount of time on the phone with no resolution. Eventually, I called the branch again, only to be told the order was still sitting there. How is this acceptable when I live just 10 minutes away? The amount of time I wasted chasing this up is beyond frustrating. I could have gone to another restaurant or cooked my own meal in less time. On top of that, there’s still no clear answer on who will refund me for this mess. The lack of communication between KFC and Uber Eats is shocking, and this experience has left me with no confidence in their delivery service. I’ll not be ordering again.

Here’s a revised update based on my experience of late: --- I had an incredibly disappointing experience with the KFC Chorley branch's delivery service. I placed an order via the KFC app, but the app was glitchy and didn’t update the delivery status. When I called the branch at 4:09 PM, I was told the order was waiting for a driver, so I waited. By 4:30 PM, still no sign of my order. I contacted Uber Eats, as the app suggested, and spent 30 minutes on the phone with no resolution. Finally, at 5:09 PM, I called the branch again, only to be told the order was gone, but I'm still waiting For a restaurant just 10 minutes away from my home, this kind of delay is unacceptable. What’s even more frustrating is the phenomenal lack of communication between KFC and Uber Eats. As a customer, I shouldn’t have to chase both companies to figure out where my order is. This experience has left me questioning the reliability of KFC’s delivery service. I wouldn’t recommend ordering from this branch unless you’re prepared to deal with delays and poor communication. --- It's 7pm and instead of being well fed, I'm hungry and on the phone with uber eats till I die of starvation because they can't be bothered to answer.

I went to this store fortnightly for years and stopped going a year ago due to the cheap cuts of chicken in the share buckets so started going elsewhere.So today Friday at 12.50 I decided to give it another try.Never again 😡 I ordered a 10 piece sharing bucket at £22.99 and specifically asked for not many drumsticks please as the last time I came I got 6 pieces in a 10 piece bucket.The guy said yes that’s fine but you’ll have to wait a while whilst there cooking more chicken.I thought well that’s a good sign.To my shock when I got home it was 5 drumsticks 4 wings and 1 thigh.£30 for for this is disgraceful especially when I’d asked for it not to be.Im sure your having a laugh at my expense.I will never ever use this KFC again even though it’s my local one,I’d rather drive miles further for a proper deal.I realise your a big company and don’t take negative feedback seriously as you have enough customers.I personally think it’s a joke to pay £30 for cheap chicken pieces making the buckets.Shame on you.You shouldn’t have the right to use the name of KFC above your shop.I get that it’s a franchise but the standards of this shop fall well below expectations 😡

Delivered wrong order got some one else’s can you rectify this matter please

order was late and was missing an item

Chips perfect. Fish also but I did hope they had plaice. Delivery also perfect. I needed delivery because of walking difficulties.

Food was piping hot and came really quickly after ordering.

food was cold doesn't help that it got delivered on a push bike an the man was messing with his phone

Stopped in here for a quick bite, you know what you're getting, it's KFC!

Friendly staff at this restaurant

For the 1000th time I rang soon as I ordered to tell them make sure there’s no missing items and guess what missing items including pop arghhh

Best kfc I've had in 10 years passing through chorley and called here I'm from Huddersfield and this kfc is an accett to itself.keep up the good work guys.

One of my chips were wet, there wasn't appropriate PPE which should be there when handling food. I wouldn't recommend. Plus for the amount and cost your better off going somewhere else.

Items missing as normal still expect delivery fee in full

Waited for 90mins, cold food and missing some items

second time I've not recieved the correct meal

Awful place food order wasn’t cooked properly chicken was raw in the middle had to fight to get my money back haven’t been back go to the one on charnock Richard services had no issues food his cooked and my orders are never wrong

no popcorn chicken in the order.

Be better of with the Morrisons hot counter. Staff couldn’t seem bothered save your self the hassle go to big Morrisons

Ive spent over 30 pound with you and im missing all my fries the kids are now upset and i dont agree with this service. Im absolutely fuming. I want this sortinf immediately

items missing i messaged straight away 18 hour later got asked to take a photo of the order which i find crazy 🤣, and was advised that without a photo i couldnt recieve a refund, what a joke and i wont be using JUST EAT again

Delivery time was supposed to be 25-35 mins then changed to an hour - hour and a half. In the end it came an hour from ordering.

food was late and only lukewarm.

Item missing from order, wouldnt refund, just gave us a code to go and collect from the restaurant. A bit pointless when youve had most of it delivered already. We were disappointed as it was the kid's part of what we ordered.

Excellent delivery driver - friendly and professional

Missed part of the order off again

This is the best and cleanest KFC we have had the pleasure of eating in. Fast and efficient, thoroughly enjoyed everything about it. We have been to numerous KFC all over and it's been spoiled by either it being a mess with tables not cleaned, food and debris on the floor, food not being fresh, waiting ages for food, service machines not working or having no paper for receips, bins overflowing but not this one in Chorley we have been back a number of times and it's always been good with high standards well done.

The service is always quick here and the food is always well cooked and tasty

I usually order from here and give a 5 star review! However tonight’s performance is worthy of a Shout Out, for all the wrong Reasons………. Food not delivered, restaurant advised foot has been returned to the restaurant, ok great deliver here please as originally requested! Nope, hygiene (was not the answer they gave), ultimately- the non binary thing I spoke to couldn’t help! Proper wounded, after all Stella performance from that franchise and all involved until tonight

was given beans when I ordered mash everything else was fine 🙂

KFC is overpriced now and the quality of food is getting worse every week and overall is very poor value for the money

It was amazing thank you keep it up

no gravy which i ordered, no supercharger dip which i paid for

ordered a 1.5 ltr bottle of pepsi max not been given it

This is the 50th order that is wrong well tonight’s order we ordered 2 zinger burgers and another meal and the burgers was not in the bag, so I ring them and get again they saying sorry it’s the driver fault well it’s not love coz u bag the items and the delivery guys pick them up so my partner is having to walk down there just to pick up these burgers which is 30 min walk is this fair because Iam raging right now I feel like going down but my fella didn’t want me to because I would of gone mad

Driver was good but food was cold and soggy.

couldn't eat the chicken in my boneless box was cold and not cooked properly

Nothing at all was delivered. I ordered food when I was out to go to my house and they somehow weirdly tracked my local GPS location and tried to deliver it to my moving taxi instead of the clear home address that was on my order. So so so weird

Driver came with nice and hot food. Order was correct. Really good friendly driver. Top marks!

Even though on time wasn’t very hot, felt like it had been made for a while

Shocking! Phoned the restaurant to try and get the missing items delivered to be told I had to go and collect them! Why request and pay for delivery if I can go to collect them! Paid £23.99 for some chicken pieces and chips as the majority of the bucket meal I ordered was missing. Told that no driver would return yet the driver did not deliver the whole order. Who is actually responsible for the abismal service that was provided?

How can you buy a 4 person meal and end up with no fries and no popcorn- was the driver hungry?? Always the same with if can never get the order right no fries and no chicken popcorn in the bucket??? Starving now

Food was poor and cold. Only live 5 minute away from the kfc

Not as good as buckshaw, definitely won’t order from here again

Missing more than half of the order, what did arrive was cold.

Later than the time originally given at the time of order…

No fries which I orderd. Gravey sent that I didn't order,

ordered 4 peice and fries and got 3 peice no fries 🙈😤

Food was ok the chips could of been better

Ordered 10 pc bucket. There were 8 drumsticks and only 2 pc of chicken

Missing one of the best bits of the order ! Very simple to ! Annoying if can’t even get a simple order right

late, cold food, forgot gravy, cant have kfc without gravy

Delivery was fine but there was items missing off our order

Food was cold and items missing from order

not received my order rang the restaurant and this is a just eat delivery driver issue

food was stone cold missing side dishes , what a mess