Starbucks Coffee in Cardiff

Normally most Starbucks you get lovely service, there must be something wrong here, the staff look like they hate working there.

Rude drive through lady. Told her very quiet on taking order through microphone she replied well no one else has complained, this was five past 6 in morning, literally just opened!! Maybe listen to customer, lots to learn in the world of employment with this employee!!

An amazing place with very friendly and professional associates.

Slow service 5 staff and only 1 making drinks. joke

Love it as usual. Lovely and clean in there and staff are very friendly

Hi . I think your older server (grey hair/glasses) needs additional customer service training or at least a refresher! I ordered a grande (regular/medium) latte. She repeated the order, great. I paid 4.10 which i thought was steep. She then asked me what i ordered? I told her, medium. I asked how much a large was as she had clearly charged me to much. She replied... my boss asked? I said i paid too much. We are making it she replied. ?? So ... i got a cold weird response to her mistake. I appreciate the large coffee i didnt ask for but to be honest. Just a sorry and an offer to rectify her mistake would have been the correct way about it. If she cant do that, ask/tell a manager to help. I wont be coming back, it was a rare option for me to come to starbucks anyway... i remember why. Many thanks H

Fab coffee misto ,atmosphere went outside with dog so lower stars just me and my friend . Friendly staff always clean .

Beautiful coffee, food and atmosphere

They do not take any care towards their customers

Just off the M4 j44 this is a hidden gem. All the usual facilities plus a drive through.

Is this a coffee house or an office space? Starbucks was full this morning but my freind and I were the only people not working. Not the right energy for socialising, lovely staff, good coffee but where have the plant based cakes gone?

Always used to pop in to this Starbucks as it was our local one. Popped in today since moving away and the barista Brooke who served me was a bit rude when ordering as I didn’t hear her initially so she had to repeat herself. When I got my drinks she pushed and slid them across the bar and luckily I was there to catch them! I said thank you (thinking that she’d done that to make sure I got my drinks quickly) and asked if I could have a tray to carry my drinks (I had 2 iced coffees and an orange juice so a bit of a handful to carry) - she basically threw it to me and it felt very rude! I understand people have their off days and it had been particularly hot today so she may have been tired but still!

This is a busy store however it’s always a pleasant experience. The staff today were extremely friendly. Coffee was nice and fruit toast was just right.

It can be a bit noisy if you want to go there to relax and do some work. The coffee is good and the service too.

Neither of the drinks has extra caramel that I paid for , the cream was all melted and the drink was like water. To top it off the delivery was late and delivery time kept getting changed

One of the drink spilled a bit

I ordered a tomato and mozzarella panini and got a dry panini with just a bit of Pesto inside.

I usually love grabbing a Starbucks while out on a family day out but lately I am really not enjoying lately The coffee is not great I find it overly milky with hardly any taste of coffee. I find the price of the drinks has increased significantly with a coffee reaching nearly £5 The signature drinks are lovely and there's always a good atmosphere with friendly staff.

Amazing staff, always efficient but holy hell when did it get to 4.75 for a medium size pumpkin latte. For that reason alone I will rarely be returning! Didn't realize how expensive it was until it was too late.

Service was a bit slow and no clue given as to picking up from same window as ordering so ended up going in to collect order.However when I went in and got order the food and coffee was good. The dog loves his puppichino!!

I’m Regular customer… But I won’t be coming here again after this morning, I asked for a Skinny single with one shot & when I double check for my order I was informed it is 3- Shots when I informed him only One shot only… The staff who served doesn’t look happy and doesn’t have a friendly face too customer’s that is what you supposed too have with Job… The face he has look likes someone has just died & looks like every time I go there… The staff it with Blonde hair with black patches in it… When he made fresh one I realise he put Semi Skimmed not Skinny milk, then I had to go back again as he did not put Villa in my Latte, I ended up wasting my money on the Latte couldn’t get my order right in 3- Times.. I ended up not drinking as I couldn’t as it had Semi Skimmed Milk.. He doesn’t realise not everyone can take It if Customer asks for Skinny should listen too Customer… And they need too clean tables always looks mess where we sat the table covered in Crumbs either need Cleaner, but I find the place always looks unclean which not Professional specially it is well known Company……

Its Starbucks, if it was not for the amazing staff it would just be ordinary.

No other 24 hour food and drinks place, the best service and the fastest you will get your order anywhere. My second time leaving a review couldn’t ask for more.

My favourite place to work. It's spacious with a lot of natural lighting and an overall great vibe. There is outdoor seating too. Open 24 hours and all their staff is really nice. Coffee is great ofcourse!

I LLLLOOOOOVVVVEEEEE IIIIIITTTTTTT

Nice and quiet this morning. Ideal for catching up on some paperwork. With a venti caramel latte

Sunday morning ritual coffe and fruit toast. Staff are always lovely no complaints from me.

Typical Starbucks, quick friendly service. Worth a visit.

Sept, 4th at 10:30 pm We spent £40 in total on drinks and snacks just to see the worker with the unicorn hair picking his nose by the drive thru window for a good few minutes. That is disgusting the fact that he made our drinks. We ended up throwing it away. Wasted our money. Don’t need to fire the worker but we definitely need to be compensated.

Doesnt taste nothing like what i order its so bitter and disgusting im very unhappy with my order and my mum is also unhappy. This is my regular order when i go in but today i thought id deliver and its absolutely no oate milk in there they have not used oat milk and its bitter so caramel syrup. Baddd baddd

This is the only starbucks in Cardiff that never makes a mistake with my order give then all a raise

It's Starbucks.. you gey what you pay for, but these guys are pretty quick and efficient and really rather nice

I didn’t drink the coffee as someone open the led and drink out of it. They left they lip marks. Disgusting

روقان من ايام الدراسة وبعدها لما اجي كارديف لازم اجيه

It got left out the window and it had been delivered until I went to close the window the bottom was socking the drinks were leaking as well

Nice venue near the retail park. Staff were friendly and attentive. Coffee was well made. Clean and pleasant interior. Toilets clean too.

Nice location with good facilities. Staff were friendly and efficient. I think the oat milk latte is better than the normal latte.

Was happy to hear that my order was so much of a nuisance to whoever was working that my deliveroo driver had to CONVINCE and BEG the man on duty to make my order! Wasnt exactly a difficult order to make, all iced drinks, and two toasties…. Only took the man 45 minutes to convince the worker to make it… worth it eh??

A very busy and popular coffee shop. I have used the drive thru service and also the app collection service here and have always been happy with the service received. There can sometimes be large queues at the drive thru but these generally go down quite quickly. The staff here are very helpful and friendly.

Very clean and very quick service. Also love the seating out side was lovely .. We didn't have any food. Coffee was lovely.

Brilliant customer service from a young blonde woman working the drive thru. Had to wait for our drinks to be made, and she talked to us and we had a good laugh. Very friendly lady, and I hope she does very well in her A level exam on Monday and get her A* 🥰 What a credit to starbucks cardiff bay store.

Best service I’ve ever had anywhere, really friendly staff on the headsets and on the windows. Great atmosphere on the inside of the Starbucks, drinks tasted great, couldn’t order the one we wanted but still happy regardless. Best Starbucks I’ve ever been to, best service of any food/drinks place. The man on the headset deserves a raise.

Really nice atmosphere to study in! Quick service too.

Family visit for coffee and cake. Enjoyable visit and tasty drinks and snacks.

Light and airy excellent service by staff

Very noisy and busy, not many seats left. Tables needed to be cleaned up but not enough staff on. A lot of dogs inside, so not very good for people with allergies, could they not order beforehand and get the other person to collect order or from the window... just a suggestion 😕

Fantastic coffees and iced drinks, toasted sandwiches and sweet treats. The staff are always friendly and there's a nice atmosphere here. This particular Starbucks outlet is conveniently placed too with a lovely outdoor seating area which is great to sit in during warm evenings with a cup of your favourite drink.

Good food and coffee, pleasant staff, and a good atmosphere.

Quiet atmosphere with great staff. Can sit inside or outside with plenty of seating in both areas. Drive through available with quick service.

Lovely clean coffee shop with great service and pleasant staff

The manager Julia is a narcissist and a patronising bully. The woman is filled to the brim with dishonesty and selfishness. Also lacks any form of moral compass. Most would typically associate her with an expletive noun rhyming with either punt, hunt or runt. Approach at your own caution.

What a disgrace! Management is shocking, speaking to their staff like minions. Sort yourself out. Tall skinny guy called himself a supervisor or manager.. not sure who gave him that role. Such a shame to see terrible people have the title of management. Would rather give the job to my 4 year old. Could have made a better cup of coffee. Just general rudeness to general questions. The girls are too busy talking among themselves to be bothered to be served. This Starbucks used to be beaming with people, just felt like another forgotten place.

I ordered an ice latte and panini, arrived early but the drink WAS NOT sealed so leaked everywhere covering and soaking the panini. I put request for full refund 7 days ago and haven’t heard anything since!

Always a good experience at Cardiff Bay.

nice laidback vibe, lively decor and quick service

I'd not choose a starbucks because i am not a fan of their coffee, and the temperature of the 'hot' drinks is pretty tepid. If i have no alternative, then I do go, and the staff at this one were nice enough, doing the job. The seating area is alright- what I'd expect from a Starbucks. Overly air-conditioned at times and not a cosy option. But serves a purpose.

Always busy and pleanty of drink options staff are always polite and efficiant food is a little overpriced but is good

The Starbucks in Cardiff is supposed to be open 24 hours - is that only the drive through? We got here at 5:50am and the staff said they only open at 6am

Nice staff, good service and good ambiance

Friendly staff, nice and clean inside.

Cheeky coffee. Definitely needed it. Great taste and felt good afterwards

WENT THERE WASN'T OPEN 2:33am even though it’s saying it’s 24hrs 7days a week!

Great coffee and friendly staff. Perfect table to do your work, plugs are available almost on each table.

Got an oat milk cappuccino instead of a real one. Very disappointed.

Excellent service. Though seasonal drinks were sold by 5pm!!!! So shame about that. By that time there was no rush so quiet. Which j liked.

Drive-thru was fast and the service was good!

Great place, very friendly staff.

I visit here all the time, at least once a week. The staff are always great and the serve time is generally pretty quick, even when it's really busy. I would have given 5 stars but sometimes, too often I think, the indoor service and seating area is closed earlier than advertised on the door which can be annoying and I'm forced to use the drive through.

Staff were nice the lady who served us was nice. The boy who done our drinks was kinda rude example there was lady before us and when he gave her, her drink he put a cup sleeve on it for her yet we had to ask for ours maybe cos it was a pretty girl that's kind of how it felt. We asked for extra syrup in my husbands drink ( white hot chocolate) which we paid extra for. And he says it just tastes like warm milk so not good. For the price you pay at starbucks you expect a pretty good standard of drinks I much prefer Coryton one so not the best place for drinks but some of the staff were nice like I said so I thank them for that but drinks are not great.

Moody management team still struggle to decide if it should be open for sitting in for 24/7 or maybe different plans!!! Covid was not only the reason for such struggles,,

excellent coffee, staff friendly, good place for all coffee lovers, however range of other refreshing drinks is also good

A lovely cup of coffee in a quiet venue on this bank holiday morning.

One of the best Starbucks in the city..

Nice place to go for a coffee and a snack. Typical cafe type food (croissants etc) so don't expect a full menu. Drink in or drive-through, the choice is yours

2nd visit to tgis Starbucks Drive Thru. The ladies are very pkeasent and attendent Issac is a star. His happiness and customer servicebis outstanding.

Didn’t fill my reusable Starbucks cup which I bought from them to the top because it’s apparently bigger than the large but every other Starbucks fills it Also very rude

You know what you are going to get with Starbucks, nice roomy seating area well staffed & drinks served quickly.

I just had a lunch in Starbucks, and this is what I did get for £4.45 . This was tomato,mozzarella and red pesto panini. It was no enough filling in the panini for the price. When asked member of staff, she said so many people complain about something. Starbucks I think you can do better

Claims to be open 24 hours but so often closed before midnight. 3 times in the last 2 weeks

Great place to work. Good service.

The website states that the drive thru is open 24 hours, this is not true! The amount of times I have drove in to the car park to discover that they have closed they're drive thru by blocking it off. They should at least update the website to say whether or not the drive thru is open at the current time. Apart from that, food and drink is perfect

They don't seem to be 24 hour any more which is a real disappointment

Dated, cold, grubby and soulless. Just had a coffee as I was meeting someone & had upset stomach afterwards. Plenty of other choices locally for coffee/food so go elsewhere! It's had its day...

Lovely clean place great staff fabulous coffee...

we ordered 3 random drinks and zoe served us. she was extremely welcoming for midnight and gave amazing customer service. highly highly recommend :)))

Venti Latte all the way please. Nothing more, nothing less. Chilled Starbucks with drive through as well. Cant go wrong!

Great as always. Good safe service

No seating, but the drinks were nice

Great selection, friendly staff.

Each time, drive through, 3 car in front and it takes almost 30min to wait! 😡

Pleasant setting, good coffee, and a great place to meet up with friends and colleagues. Lots to eat and drink. Clean facilities and friendly staff.

It's OK but to be honest it's stupidly expensive for a coffee .. I normally grind my own beans and make it freshly myself .. It probably costs me less than 20p per mug. I probably drink 6 mugs per day , savings over a month works out the equivalent of a brand new bean to cup machine and about 15kg of coffee to go in it ! ... think I'll pass in future.

I don't go to Starbucks. The coffee is rubbish.

Closed at 5.10. Shop is on a busy shopping area

It's pretty good tge staff are ok, don't go out of their way, but the service is quick and my coffee is good. This particular Starbucks is a little bit tired. It could do with a bit of love.

Red velvet loaf is incredible, hot chocolate is always good, service is always good.

Busy all time w. When I go there I don’t find empty table

Easy access for my wife in wheelchair and goid service

It says 24hr and it’s not and rude people

Terrible. Ordered a Venti Americano with Milk and 4 Brown Sugars; I received it with Syrup! As though I wouldn't have noticed. So bad and the woman didn't seem to care. I had to drive another 25 minutes back to the drive thru after having driven 20 minutes there. Wasting almost an hour of my day. At least the man serving apologised for it and the woman acknowledged the mistake and I was given a replacement. Although if I had been allergic to something in that Syrup it could have been disastrous. Lack of caring and .I felt responsible for to let them know that replacing one ingredient for another is unacceptable. Not good!