Starbucks Coffee in Peterborough

Awful Staff Members !! My dog was minding his own business (it even said on the website they were allowed in the shop) and after we payed for drinks they came up to us and said that the dog wasn't welcome. we asked for a refund but the lady was very difficult about this and eventually gave us a refund !!

Distgusting Mucky hole i wouldnt even let my dog eat in there

Early morning I came to this branch and receive a fantastic customer service and is very clean and good food Sheila and Jess were great.

Filthy ladies toilets. Over priced stale cakes.

Took an age to get 1 coffee and yet the staff didn’t care and showed no sympathy - certainly didn’t make an effort to speed things up.

Had a lovely welcome from Sheila and the team. Really nice friendly staff.

Helped us out when our van broken down. Staff were brilliant. Thankyou

Large order, not an issue at all. They were amazing, quick and easy service with a smile 😊

Won’t take an order at the window even though the speaker and menu isn’t good enough. Sometbing to do with being timed on everything. Ok thanks you won’t get my order at all then! Talk about a self licking lollipop

Lovely place however I do miss little chef and it’s Olympic breakfasts

Lovely grande cappuccino with extra shot!

Toilet disgusting Weird smell Tables not cleared and bins full Guess if you're desperate?

The girl with the poorly dyed hair was just not it. Rude and didn’t seem interested in taking my order - made one of my drinks wrong. Also heard all of the staff bitching about another customer. Really not a good look on the company

Building closed to the public due to “licensing issues” so toilets and sit in opportunities are unavailable. Drive Thru still available for drink purchases only.

Good location option for driveway and the expected Starbucks coffees, cakes and snacks. The service personnel were experienced and friendly.

Waited 10 minutes just to be served. One member of staff and busy. Avoid if your time limited

Just another Starbucks, conveniently located by the motorway. It is clean with typical Starbucks choice. It is a convenient stop before the channel tunnel.

Told us there was going to be another 15 minuete wait for the particular items we ordered, 5 minuetes after already charging us for them. Offered us cheaper alternatives instead that we took, but was never offered a partial refund to the correct value of what we were given. (So we were overcharged) Partner stood at the till waiting to be served for some other little bits, but never got seen to, so she gave up. No way to dry hands in the toilet as that's broken, but hey, at least the toilet flushes 👍

Handy location, very clean, nice mocha. Staff always cheerful and helpful, especially Leah.

Definitely not dog friendly. Some are, some not. Extremly confusing

This Starbucks coffee shop is as good as any of them. It's very clean, the toilets were immaculate and the staff were very friendly and welcoming on our visit. There is a petrol station right next to it. It is a good place to break a journey on the A1. My rating is comparing this starbucks and other similar coffee shops.

Standard Starbucks been here many times before. Not the easiest entry and exit to the A1 - better signage required. Very clean toilets...

Really friendly helpful service

The only thing I like to eat from Starbucks is their fruit toast, and in this case the service was excellent; 4 stars ⭐⭐⭐⭐

Efficient drive through Never massively busy which is nice for a quiet lunch

Fine place to get a cup of coffee. Toilets are clean. Staff are friendly.

Stopped in after staying at Travelodge on site. Ordered coffee and breakfast. Naomi served me with a huge smile and was very helpful. Even crafting a leaf into the foam in my coffee which made me smile! Never had this at Starbucks anywhere else. Very nice touch. Will stop in again soon.

Lookwarm coffee ignorant and rude staff what's not to like !!! Get your act together

What can I say about visiting this starbucks. The food is tasty but very expensive. The place is clean with friendly staff. I always enjoy the taste of anything I get from here, but have a nagging feeling that its a bad choice financially and morally compared to other places that you can grab something to eat.

Pretty shambolic truth be told. They had run out of all plant milk except coconut. Food selection was limited. It was completely empty when I arrived with one car on the drivethu yet it took quite a while for me to get served, and even longer for them to make my drink (which tasted awful when I did get it) Only positive thing I can say is it seemed clean inside.

Coffee, average. Mabel, Phenomenal.

Came for a drive through and waited for 15 mins by the window. When my drink was ready the lady serving did not say anything not even when I had said hello. She scanned my app gave me my drive and shut the window. My chai latte wasn’t that but hot water and milk. The milk was burnt and there was no chai flavouring whatsoever. As she had added hot water when I had asked just for milk the drink burnt my mouth. I could not drink it at all. It was horrid. Service and consistancy on how drinks at made needs to be taught here

Clean facilities, friendly staff.

A stop off to break up a long journey. We often stop at this particular Starbucks. Today the service was slow but ok. There wasn't a particularly good selection of savoury food today so I just had coffee and a cake share. We were eating in but there were no plates! When I asked the server the response was they didn't have any, yet I could see them on tables!. Quite unbelievable really. I had gingerbread latte festive drink and was disappointed to find that there was no gingerbread biscuit served with this any longer. I think just a sign of the times where businesses are giving less for more. It was ok.

Just very unpleasant Staff where rude

Stopped off for a coffee and toilet break. Unreasonable high prices are to be expected at Starbucks, I was unpleasantly not surprised by almost £4 for a flat white. I'm unable to comment on the quality of the coffee because I was never asked what I wanted nor even acknowledged that I was standing at the counter. The toilet was clean-ish, but the hand dryer was not working. Overall, I would say the only pleasant aspect was the very polite young lady picking litter in the carpark. Could do better but probably won't .

Always seemingly a better version of this chain vs others. Good service, clean, loos ok etc. Usual brand wise issues such as ridiculous prices especially food

Very over price and staff Not friendly 🙄

Very rude staff member called Carla. Deliberately difficult. Lazy. Makes no effort. Poor quality coffee. Horrible atmosphere created by staff.

Love starbucks coffe, unfortunately they don't have gluten free food options.

Smaller selection than some Starbucks but in a much quieter less busy location than the nearby services

Good stopping point on the A1 but don't ask for filter coffee as they always have to make it and it's a bit like tap water (same on 3 different visits).

Didn't have any food, only stopped to use toilets, but from what I saw it was very clean inside.

Considering I was their only customer & there were 3 staff on duty I felt they were pretty off with me. I asked what they had that was gluten free & the more experienced women's suggestion was crisps which she said whilst walking away from me!

Clean and tidy , not too busy The staff didn't pay attention to what I ordered, but I didn't get the right drinks and was over charged. I did get a refund but the lady in charge seemed really irritated and stressed at this

Only usually use the drive through….consistently exceptional coffee and super staff…..

Convenient location. Pretty fast service I guess, for a drive through. We received our cups with no sleeves, so they’re impossible to hold, they’re so hot 🙄🙄🙄

Very friendly staff. Coffee great, as always

I've only one complaint. I asked for a cold black coffee.... I got a hot Americano.... Apart from that friendly service, polite, wanted a name before starting.... I AM SPARTA

On an excellent exit point, we were serviced so very kindly; a very welcoming place, good coffee, a recommended stop.

Clean, friendly staff, quick service

Love this place especially considering it’s just a pit stop on the A1

The lady that served us was super friendly, just had new till system put In and was still getting use to it, but she so so nice yo us! 5 stars

We went to this location this morning and didn’t have a great experience. The pastry case had a bunch of fruit flies and the woman working the cash register was slow and confident she got our order right even though she didn’t. Luckily the woman making the drinks was kind and remade them the right way quickly.

Lovely staff and service. Tried a Matcha tea latte, it was ok but don’t think I’ll be having it again. It’s probably because I don’t think milk belongs in tea. It also make’s your tash green 😂 . You have to try everything once.

A stop off for a break, coffee and sandwich

Literally on the road, comfortable to get in. Normal Starbucks. Looks good. Toilets wasn’t clean but service was good.

This is a regular stop for me. I find they run out of the popular food by mid to late lunchtime. By mid afternoon, I find the choice of food is limited. The coffee is typical for starbucks, but if you want something specific I find the drop in standards of training across the company restricts your options. Parking is tight but adequate, they now have more recharging points for electric cars, but these need to be smaller cars due to the space provided. The building is clean and tidy and a pleasant place to sit and take a break. The staff have always been lovely.

Given wrong drink but rectified with no fuss. Seemed clean.

Wasted my money again but do they always have to burn the coffee tasted awful

Great friendly staff would definitely stop again

Great place for a coffee and a wee on the way to London

Always get drive through, good service and good parking.

Staff are amazing, friendly and genuinely care

Good basic coffee shop but entrance comes up suddenly off fast road.

I get my morning coffee here almost every day. Staff are always cheerful and friendly no matter how early it is and they make great coffee. Tambs Ap 👍

It’s absolutely none of your business, whether I have food allergies or not!! To then try and quote that it’s legal requirement to ask and refuse to serve me, even after by this point I’ve told you I have no allergies is absolutely ridiculous. A simple Google search reveals that “Natasha’s law” that you mentioned does not apply to takeaways!! Not to mention they are still refusing to take cash. Seems to be a familiar word rude on most of these reviews. Urgent Staff Training Required !

Friendly staff. Good place for a quick break during your trip.

I think they were on verge of closing. Staff friendly enough but coffee and croissant nothing special. Toilet was not at all clean

Nice roadside Starbucks Clean, staff were friendly and helpful.

I actually go out of my way to use this Starbucks in Peterborough. Very friendly staff and always make a great drink. Entry and exit off the A1 at Alwalton.

Selected a 5 Cheese toasted sandwich, when it was presented to the assistant I was informed I'd have to take it in a bag as they had no plates...there were 6 people in the place using sandwiches, I'd suggest getting more plates!! As for the coffees I ordered for myself and the wife, we were told they'd have to be in paper cups as the had no small cups....please buy more cups and plates Starbucks, you've failed miserably on customers wanting to sit in and enjoy your products.

I arrived at the coffee shop at 6.45pm 31st December 2022 and it was already closed. It should be open to 8pm. It was cold and raining

Toilets were absolutely disgusting. No toilet paper. No food. Avoid

Very very bad road signs. I had already missed two starbucks on the motorway due to poor signage. I almost got hit by the car behind me and almost swung over because I had to turn in quickly when I saw starbucks. Getting to the window again, I was told to go and turn around again because I've missed my ordering point. Apart from that every other thing was spot on. Coffee was very nice, muffin and waffle were delicious.

Always good coffee and selection of food.

There was a very limited choice of drinks and food. Functional but not what you would expect from a pricey coffee establishment.

You need to try the 🎄 tree brownie heaven in your mouth

Probably the slowest I've been to. Only 2 staff on and loads of cars queuing. Waited 5 mins to put order in and a further 10 mins to get drinks. Need to put more staff on to give a decent service.

It was a good alternative to the motorway services, especially as one of our party can't walk very far to get to disabled toilets stuff. Just stopped for coffee and a quick break. Could be signposted better as the signposting on the roundabout only points to the services and this is on a different exit. But the big sign is relatively visible from the roundabout.

Super friendly staff and good coffee & matcha. no complaints ☺️

Rude, unfriendly, unhelpful, staff. Filthy toilets. Drive on!!

Filter coffee not available and was charged the full americano price for the alternative when every other Starbucks charges the filter coffee price for the alternative when filter isn't available. Store wasn't particularly clean either. Probably won't be calling in at this branch again.

Normally I'd be quite happy with Starbucks coffee, but sadly not the case this time. Ordered 2 coffees, one black and one white via drive thru. Ended up with 2 black coffees and as we were already back on the road, nothing I could do about it. Also is it me or do they make coffee stupidly hot?

Don't overcharge people and then claim that you can't give a refund. For a professional organisation you have let this location be run by mugs. I shall be back in to get my money you thief's.

Food good but expensive. I had tuna melt, lemon cake and maple macciato(wanted caramel but not in stock, same as for northbound journey, missing stock and poor choice of sandwiches). My coffee was prepared first, then the cake and eventually last the tuna melt went in to be heated. I pointed out that disabled toilets needed cleaning...urine on the toilet seat. No loo paper. No soap and hand dryer did not work. Response was "fine". I'd waited on my journey to get my food from a Starbucks but service, staff training and staff initiative severely lacking. Next time I'll go to Marks and Spencer for my sandwich and skip the coffee!

Never in my life have I received such awful service as I did at this Starbucks today. I went to the drive through and the lady who says it’s ‘her store’ was extremely rude. The story is too long to explain but she clearly needs to learn customer service skills.

Exquisite. First class service, and excellent food as always. We went for there for breakfast as a special way to start the day it fully met our expectations. Highly recommended

Clean, good and quick service, good coffee

Convenient location plenty of car park.

Clean, accessible and friendly.

Coffee and staff were great but toilets. URGH. Cringeworthy! Didn't want to touch anything.🤢

Come here every week with my dog. Told quite rudely today that dogs aren't allowed. Literally could have been told that when I walked in instead of waiting ten minutes. Or any time the last 12 months or so. What has always been a pleasant Starbucks now ruined by a rude server who clearly does not enjoy her job. Thanks.

Coffee on the way to work from drive through. Fast service in the morning. Get what you pay for.

Starbucks is what it is but this is a very busy site on the A1 however there were only 2 staff on who were dealing with front of house and drive thru. Credit to them as they were doing their best, shame on Starbucks expecting people to work under pressure like that.

Staff pleasant but the place needs a clean. All tables needed a wipe & several needed clearing - the place was quiet and hardly a drive through to be seen so no excuse!! Am guessing that the management work on the basis that they have a passing trade unlikely to return. Our local Starbucks maintains far higher standards.

Helpful and friendly staff value for money good choice on the menu

Good parking, friendly staff and quick service when I went there. Toilets clean and handy. I couldn't ask for more

Great Statbucks coffee and proper cups 👍

Staff was rude, coffee average. Rest room untidy, bin at the entrance full. won’t stop here ever again.