Starbucks Coffee in Cardiff

Drinks were freezing cold when we’re supposed to be hot!

The drink had leaked at was all at the bottom so only about half left in cup this is the 2nd time this week

Was shocked to see a dog sat on the chairs

Dirty, all Starbucks seem to be dirty! Tables left with previous occupiers cups/plates/rubbish, in addition to dirty tables/chairs. Staff moaning about having to clear tables, noisy, unruly kids running around screaming- great if you like all that!

Beautiful service, very polite, fast service, spot on coffees ☕️

Nice food and coffee. Service could have been quicker but there was only one server dispensing the drinks - and it was busy. Chairs were very hard.

Currently sat in Starbucks Llanishen which the closing time is supposedly 7pm. However for some reason one of the staff has started closing up at just after 5pm. After a pleasant lady serving me my coffee I sat down to enjoy my coffee and do some work on my laptop. Immediately as I sat down a member of staff decided to make me feel as uncomfortable as possible by cleaning directly around me and putting chairs on top of tables either side of me. I understand these tactics if it is near closing time if people are not keen to leave but over an hour and a half before the venue is due to close it seems like bad manners and terrible customer service. After a pleasant welcome from the member of staff that served me I was surprised to be made to feel immediately unwelcome by these actions.

Had a to good to go bag,not worth the money unless your a vegan because that's all I had,they should put on the app that's its vegan,I won't be wasting my money again

Food was late by an hour and never even arrived. Just Eat didn’t offer a refund. I would recommend avoiding this platform and restaurant and going elsewhere like Uber eats

Filthy place. Uncleared tables, litter on floor, paper strewn toilets. Yuk!

Great coffee shop. Animal friendly too

I ordered a panini it was hard probably over cooked and I ordered a tall latte and got a small

2 problems teenager sat in side smoking a vape, a group of women teachers sat on thier phones kids left the toilet in mess tissue and water everywhere .

Kind staff and lovely coffee! I was waiting for the AA as my car had broken down in the car park and Victoria and Sophie went above and beyond to help me out. I had a lovely coffee whilst I was waiting. Massive thank you to them both 🙂

Seats were better this time coffee excellent

Drink had leaked over all the food. I would like a refund. And took an hour to deliver. Even though they are round the corner. Please advise how i ask for a refund

Clean establishment, efficient and pleasant staff. Coffee was good.

We had two coffees and I asked a young man if they had any sugar he said i Will have a look ...so I waited for him to bring me the sugar and waiting so I asked him and he said sorry we haven't got any sugar...how can Starbucks ran out of Sugar naver again go to Starbucks coffee company.. Next time Costa coffee

They told me after I bought my coffee that they didn’t have any sugar. I was incredulous. It’s a cafe! Couldn’t they pop over to M&S?

A bit run down inside, and the coffee making took ages despite there not really being anyone in front of us. The outside seating area has a vague air of misery. Fortunately, my best friend Daf treated me to my coffee, which took the edge off the generally depressing experience.

Wrong coffee delivered. Ordered Caramel late, caramel cold coffee delivered

Fast delivery and excellent service! We will be regulars. Thank you

Wrong coffee sent - hot drink ordered, iced coffee received

The Young man and Women that were working today (Luke & Beth) are lovey and really good at their job. Friendly and helpful. It was a pleasure being in the venue.

I was in town for a friend's wedding and visited here twice. Both times, they were quick and friendly. Beth was super kind and helpful and honestly made our stop a joy.

Matt who normally works in another branch was fantastic!! Amazing customer service!! Please can you keep him in llanishen!!

very quick service and nice drinks. my friend ordered a drink with no whipped cream and it came with whipped cream while the receipt still said no whipped cream. meanwhile i asked for no whipped cream and got as i wished.

It's Starbucks after a food fight....food on the floor, food on the chairs, food and drinks left on the tables. They need more staff OR a bin near the door instead of at the back where no one goes.

service has improved massively over the past few months.

Poor service I'm afraid..no ice. Staff on their mobile phones instead of serving. Not a thankyou in sight !! No need for lack of communication in these times. Unable to eat Bacon roll!! So sorry don't like to leave negative review 😕

Wanted a decaffeinated tea and was told they don't sell them!! Yet I have had them in other Starbucks.

Excellent service and very friendly staff. Minor grumble is the door wedges open so can get a bit chilly. Easy fix, don't sit by the door.

Usually busy, but the staff never fail to hold things together and serve customers with a polite smile. 5 stars for customer service alone.

half the drink is in the bag no cream or sauce?

Nice clean and friendly lot of well behaved dogs

Place was busy, tables full and people just sitting in sits using laptops with no food or drink , paying customers like me had to leave no where to sit, why let someone sit on a table using a laptop, it’s not an office it’s a coffee shop, your losing paying customers.

It's ok , coffee is meh... Nothing special but cost !! For 2 drinks and a chocolate twist it was 10 pounds !

Tipped all in the bag but was nice

Absolutly filthy, god k ow how often (they dont) sweep the floor or clear the tables

Possibly the worst coffee shop I’ve used. Dirty and not enough staff to deal with demand. Won’t be going back.

Sorry but this particular place was very unwelcoming. I felt sorry the two staff trying to serve the queue of customers. The place was untidy and the toilets were dirty. The hand washing facilities were minimal. Poor coffee in a basic mug. Might have been better on a building site.

I go here nearly every day and the staff are always polite, kind and helpful. They always go above and beyond within their customer service - I'd love to name members of staff but each one of the team has always been fantastic! Thanks guys

Best quality coffee available here

Toilets filthy, no soap, rubbish everywhere, bin overflowing, only 2 staff in who to be fair were trying their hardest - but they had no chance. 5pm so busy, long queue 10 minute wait to be served. Shocking experience. Will drive 10 minutes further next time for a better experience. Does anybody from Starbucks read these??? I should have read the other reviews before coming!

Cafe area, food and service was all great, however I was really shocked when I used the toilets. Starbucks really needs a refurb on their toilets and also they need to be cleaned, nothing worse then eating at a place that doesn't care about the customer toilets 😔

Enjoyed visiting Starbucks today. Clean and tidy, staff helpful. Plenty of seasonal drinks and food available.

Again paid for a venti and they gave me a small

Just had to wait nearly 20 minutes for one cup of coffee for the second day in a row. Huge queue all the way to the front door. Not enough staff and an epicentre for mother's and their screaming kids.

Visited at 3.45 PM today and had poor service , very slow and generally almost rude. The flat white was awful, just far too strong with bits in the not bottom o the cup. They had no sugar available and apparently totally run out. The tables and floor were dirty and both toilets dirty and no hand soap. This is the worst Starbucks I have ever visited. This is normally a good one but today surpassed itself making it the worst ever used. Very sad for the area as not much else other than a cafe in Morrisons or McDonalds down the road where I will go in future. The Manager was walking around with aI assume a new hire and barged past customers waiting for their drinks. Starbuck's should look at the location !!!

Lovely friendly shop staff have what it takes to invite you in and are always happy to see you, I visit most days for my daily fix of oat milk latte....love it

No espresso drinks available... what is the point of being open?

As other reviews really poor Starbucks. Really filthy floor and nearly every table has used mugs, food etc etc, 4 staff and not one clearing tables. Even the coffee machine isn't working!!!!! Last time visiting this Starbucks!

Didn't deliver my drink the whole reason people order from them and the food was in shambles in the bag, still warm at least.

I wasn't aware that this Starbucks was Dog friendly but now I know I'll be bringing my puppy more often 🐕

At time of writing, their coffee machine had broken down and had run out of filter coffee, so no coffee available at all.

Probably the worst service I’ve ever had. Ever. The staff member behind the till actually rolled her eyes at me when I walked in. What?! Then the girl who handed me my Frappuccinos declared (to her colleague) “I’m so happy I’m leaving so I don’t have to make any more fraps!” Way to make a customer feel special. Avoid this place and go to Green Door bakery down the road.

Went for coffee today , the place was dirty. No where to sit because non of the tables has been cleared away. Went to buy a cookie at £2.15 for one!! You can buy them elsewhere 4 for £2.65 . Will never go there again

Starbucks has become my fave coffee chain recently.

Staff do not listen or communicate I ordered a large mocha with no cream , she layered it in cream and when I said I could not eat cream she said I could scrape it off , very rude and disinterested, how can you run a store with staff like this is pretty poor !

A very nice Starbucks coffee shop. I actually had a nice fruit smoothie drink. I had the Kiwi, Mango and Lime one. Very nice it was.

Our orders were wrong however the staff were so friendly and offered us a replacement as well as a few treats on the house! So kind and great service. Quick delivery and kind driver too. Thank you!

Coffee and food are ok, nothing remarkable though and certainly not worth £18.00 for two coffees and a couple of sandwiches!

My daughter loves their refreshments

Had a great brown sugar oat milk espresso. It wasn't too busy when we were there but it was late afternoon after the school rush so very pleasant

Food arrived quickly. Didn’t provide a straw for iced coffee drink tho!!

No sweeteners available (found that out after I had bought the coffee) and Wi-Fi not working 😳 had to ask for a take away cup to leave and do my work elsewhere.

I love Starbucks, I personally feel they should put the strawberry syrup on Uber eats though, as peach iced tea with strawberry syrup slaps on a hot summers day.

OK experienced, nothing to write home about.

Could do with more than one barista at busy times, too long to wait.

Very helpful girls who brought my coffee to my table as I'm disabled

Wonderful as always. They tried to reach out to me regarding a drink on my order to query if I wanted an extra pump or not however I missed the call, instead of cancelling or refunding me they included two drinks one with and one without. Very generous, thank you :)

Caramel machiato was meant to be hot not iced and iced mocha doesn't have the added sauce I paid for either.

Today Easter 🐣 Sunday I can say Starbucks wasn't that good , food stale , cappuccino cold, disappointed 😑

Coffee never hot enough .long wait in ques

I love this place with every inch of my soul

Coffee average, very messy restaurant, more staff needed!

my drink never came and i lost my money. i’m fuming 😤

Lovely coffee and cake from Starbucks. Staff are always very welcoming and friendly!

Staff friendly, accommodating and always helpful.

Amazing service as always by Starbucks and the delivery driver.

Nice friendly place for a quiet coffee.

Toilet not very clean, tables still had food left on them from previous customers, food spilt on floor and not cleaned up, there was a large dog sleeping on the furniture not on the floor. My first ever visit to a Starbucks and it will be the last so very disappointing 😞. The place was disgusting

Not so helpful in this store on this occasion. Would not serve me an early release of Christmas eggnog despite me having an email to claim on my phone. Very disappointed, moved onto the next shop at Bridgend who were happy to serve me an early release.

Lifeless corporate American chain

Very pleasant and courteous service at all times. Thank you

Very busy but only 2 staff serving with no one to clean the tables.

The website and sign on the door clearly states closing time is 7pm on Sunday. Got there at 6pm only to find the lights are on but the doors locked. I will not visit this one again, at least update your signs and website, its not difficult is it!

Wouldn't accept cash?!?! Pathetic if u ask me!!

Very poor service today (23/7/21). Extremely slow service and poor customer interaction. Definitely the worst Starbucks I've been to. Serious improvement required.

Good, friendly staff. Good coffee as expected

The coffee shop has challenges stopping over crowding within the guide lines for covid control. The customers are asked to leave the shop, but remain in line, inside. The coffee is good.

This is a pleasant cafe with excellent, helpful and polite staff. The barister making coffee could not have been more helpful. Ten out of ten!

A member of the team (female, didn't catch the name) on Saturday 20th was excellent, really went out of her way to make my daughter happy with a custom smoothie which she loved! Totally recommend this place

Terrible service the staff today at 16:50 20th March would clearly like to be anywhere else but in work and made that clear to all customers. The young blonde lady was extremely rude and off hand. So disappointing. No manager there to monitor. Will never attend again and ensure all people are aware

Love Starbucks, hope it stays open during latest lockdown

Just ordered here, felt safe and secure with their covid measurements. Service was great, especially the blond lady on the till!!!!

Bit slow at the Drive Thru. Recommend another member of staff assist the only person at the window

Does what it should where it is needed.

Arrived at 10.30am for a take out coffee. Told by 2 young ladies standing idle that I couldn't be served till 11am. I was not happy. They had their reasons I’m sure. I usually find the service good and the covid precautions make me feel safe.

Great coffee. Swift service. Pleasant.