Starbucks Coffee in Hounslow

Poor coffee that tastes of ashtrays. Adverts for ugly sounding concoctions served up in plastic cups with bubble lids and drinking straws. Grim Pentonville do no pass go interior. People staring at screens, unable to engage with life outside this American tragedy of ugliness. Staff wishing they had studied harder. Barista-ing not being the life goal they were sold. Toilets are plain rank. Cold brew pumpkin spice. Nip in and use the bogs. Discorporate.

Not a shame this is closed down the staff were awful

Yesterday, before evening, I was disgusted by the mannerism of the staff called Italia, as when I pointed out a fly within the pastry see through cabinet, I pointed out and requested to eradicate the fly, before it sits on the food, the person did not take any actions or was acknowledging of the fact and when explained that it is not nice to not do anything about it her response was well it is summer and it is okay, and this will be taken care of at the end of the day. Meanwhile the fly was still allowed to roam freely and contaminate, without any assurances given or actions taken. It is in fact not okay, and completely against the f s a regulations food hygiene. I strongly advise strict disciplinary actions to be taken against the staff and you make sure that this does not happen again, as a strict measure this will be reported to FSA to who carry out further investigation and audit of the site, and strict measures to be taken, even if the site needs to be closed down. Such attitude it's not welcoming in our society when it dangers the public health and lack of due diligence can have major consequences and it is our responsibility to put this right in the interest of the public.

I went to this Starbucks to order a drink like every regular customer, asking "can I have a large iced latte". The barista didn't hear me clearly and made me repeat that, which I did. He then tightened his face, and in the most serious, grave tone, he said: "No. You can't have that. NO." I FROZE. In that split second I thought what I did wrong. How did I make a previously friendly barista suddenly seem to hate me to the point of refusing to serve me? Was I rude? Was iced latte out of stock with a sign on it and I didn't notice? Did I make any stupid mistakes? Two seconds later, he told me that HE WAS JOKING, and carried on as if nothing had happened. I genuinely am confused and can't fathom the reason behind this interaction—I only ordered a drink like every other customer in line? Why did this barista pretend to refuse to serve me, had to dismissively and nonchalantly laugh after he'd made me FREEZE, and THEN had the GALL to act as if nothing had happened, asking me to pay with a machine in hand? Is it because I seem to be a young, "petite", "impressionable" woman, that making fun of / humiliating me is something that he thinks that he can get away with? In what universe does "pretending to refuse service to a racial and gender minority" funny? By the same lines of logic, I wonder whether he would hand in his notice to his superiors pretending he's quitting and THEN laugh it off as a joke and carry on as if nothing had happened, or make the same joke to a white 6'3 bodybuilder male customer. All that I'd say that it was completely unnecessary, uncalled for, patronising and unprofessional; it is borderline harassment packaged as a joke. It was just.....awful. And it made me feel awful, and later enraged. I choose not to mention this person by name in this review—I only hope that this never happen again, or I would be less polite than simply saying "actually, never mind" and walking out.

Starbucks delivered my order to the wrong address then gave me a meat sandwich, which I cannot eat as I'm a vegetarian. I ordered a cheese and oickle sandwich and instead was given a ham sandwich. -_-

We were the only customers when we arrived, waited around 5 mins to order while a barista was making the drinks and the cashier was talking to a person in front of the pastry case, nobody acknowledged us so my wife said “hi, can we order?” to which the cashier replied “are you in a rush?” under his breath for some reason. Which was unnecessarily rude and uncalled for. I’ve never had a team member treating me this way just because we asked if we can order, I guess they weren’t really in the mood…

The guy tried to tell me that oats produce milk.

I regularly come to this branch of Starbucks , however , today's (17th of June, 2023 @ 17:45 ) experience is very different. The cashier never told the staff preparing my drink of the add ons I asked for (and paid for). The staff who prepared my drink then asked the cashier, PAMBREEN to confirm my order after I told her that I asked for a Caramel drizzle instead of cream. The cashier told her to just "drizzle it on top" in a very, very rude and nonchalant manner. I know this kind of incidents happen, but what annoyed me was the fact that instead of acknowledging her mistake, PAMBREEN was very reckless in replying , to "just drizzle it on top! Although it's a usual occurrence to easily get mixed up with people's orders sometimes, but, lack of manners is not acceptable. I love Starbucks , but the behaviour of PAMBREEN In the Chiswick Branch was totally RUDE! And she went to explain to the next customer after me what transpired between us, and continued to talk about it, even when I was already sat away. I could very well hear her talking away to her colleagues, boasting and laughing about it. Clearly unapologetic and unabashedly rude. I am appalled of the behaviour of this PAMBREEN. Being young is no excuse to be rude and without manners. Plus the toilet was very dirty. The staff were informed twice by two different customers that it needs cleaning but they certainly took their time to clean it, even though it wasn't busy. I won't recommend this place , probably best to go to other branches of Starbucks. 👎👎👎👎👎

Dani with a heart serve me just what I needed at 7 am to start work. She understood my order and got it right even though I came to the store once all-round. Good customer service I would love to see more staff like Dani again

always Lack of staff, wrong order, untasty coffee and watery hot chocolate, shame.

I always love to have my morning coffee at Starbucks on Chiswick High Road. The coffee is absolutely delicious and so incredibly tasty. It is the staff at Starbucks on Chiswick High Road that are really wonderful and so professional and extremely kind and caring as well and will always talk to me every single day. Andrea, Prableen and Dani are absolutely outstanding at their jobs and will always go the extra mile to support the customers in the Coffee Shop. They work extremely hard each and every day and have really exceptional customer service skills. This is one of the main reasons I continually go to this coffee shop, because all of the staff are so very helpful and friendly - especially Andrea, Prableen and Dani. Thank you all so much for always being so happy, positive and for always being so very caring each and every day.

Nice staff nice place for a relaxing coffee,

Firstly i asked for an Oat milk Late But ended up with a normal milk late, probably due to the barista being more interested in telling his tales to the other team member or previous shift exploits. I went to sit down in what looked like a cosy corner with padded seats, looked more like an “Adult” play area though, white stains on seats and general questionable marks. Then I went to the toilet 🤮 OMG Please get someone to clean it, Starbucks HQ send in the cleaners!!!!

Disgusting...porridge hadn't been heated...I asked for a white mocha...got a normal coffee...it was all disgusting and such a waste of my money

I asked for a vanilla late, not to hot and a bit creamer than usual; 5 minutes later gives me extra hot and forty latte with little to no creamy milk. Also the shop was not busy.

Ordered a coffee, the guy didn’t take my name. Two minutes later slid a coffee over to me which turned out to be someone else’s. The cashier saw me take it, didn’t say a word. When I complained it was not what I ordered the cashier didn’t apologise for giving me the wrong drink, he demanded I apologise to the person whose drink id mistakenly taken. Deeply odd customer service aside (seems to be the same guy mentioned in all the bad reviews), there’s only ever one person working here so the service is also painfully slow. Best of going to Nero 10 seconds walk away.

Food is always stolen by the drivers...don't order from here...it will never arrive to you...then it will also be made impossible to get refunds

Kids friendly. Always quick and easy to buy and pay. Friendly stuff

They always forget plant milk. They even used dairy directly, even though I ordered plant milk. Do not go if you are lactose intolerant or allergic. I will never go again.

Got stuck behind someone who had just ordered x4 Frappuccino's - took +10mins before my Americano arrived! Top tip, if you're in a hurry and someone ahead has ordered Frappuccino's, you might want to think twice about placing your order and go elsewhere for that caffeine fix.

Was served by a man that was extremely rude and bad mannered.

The front of house wearing the Julien badge called a customer “pig” in front of other customers. Moreover was rude with everyone in the store including me. Probably the Starbucks team member had a bad sleep. Not the Starbucks service level that is expected.

Staff a great and friendly place is not too quiet or overly busy and it's a good sized place so you can meet a a group, couple or find a quiet nook to read, study or work... honestly it would have had a 5 star if the seating was cleaner, they have a mix of material and leather seats and the material ones could use a clean.... but they're by no means filthy.

Nice place. We liked our strawberry frapuchino.

Rude barista, no name tag (young man/bold - no hair). No manners. Acting like doing a great favour to all customers by taking orders. Requires proper training. Shameful.

Great food ! Best coffee ever!!!! Highly recommended And best service

Dry industrialised croissant. Single person behind the counter which consider the time of morning (0815) was insufficient. They then had the presence of mind to call additional staff that was working in the kitchen to assist in the front of house. Get the basics right please!!

So I ordered a large strawberry acai, brownie bites to eat. I said dine in. But you know what they gave? A small strawberry acai, and placed the brownie bites in individual paper bags? The bites were tiny. It was such a waste. I had to ask for a plate and moved my food and threw away the paper bags. I tend not to ask for receipts so I trusted the cashier but everything she entered was wrong. First time trying this branch and I am so disappointed.

Great service, the toilet wasn't the best though and not very clean

Amazing friendly staff!!! Cheerful and helpful always

Even though I didn’t receive my correct order probably out of stock I like that they sent me a plant-based alternative which I also love 😋

Very kids friendly place! Relaxing and professional atmosphere. Very polite, caring and professional staff. Even when members of staff are fully busy, they always find a moment to pay attention to extra requests.

Guy called Fred mega rude, lost my order I was waiting for 15min patiently but then they dumped sandwich I ordered forgot about, had to make another one, whole coffee and marmite sandwich took over 20min.,. Worst Starbucks in London

Since being updated, Starbucks feel very soulless now. Plenty of seating, clean and tidy. I grabbed a chai tea latte and the vegan breakfast sandwich.

Fred & Julia/Juliet (sorry not sure of name) was really kind instore even though I was in wrong store to complain. Thank you for your kindness x

Emiliano is such a sweet guy who always serves me with a smile and good convo. Great costumer service!!

I’m a Gold member and I usually go to the Turnham Starbucks since it’s more local. This Starbucks does have the atmosphere but do mess up their drinks quite often I’ve seen. When requesting my drink they’d gotten the order wrong atleast 4 times and had a attitude. I do suggest the Starbucks at Turnham, it may be smaller but it’s a lot better.

Fred, Yamiko, Izzy and Mido are the best. Thank you for the great experience, stay cool (-:

Ordered 2 hot drinks. The date I went it appeared the store had run out of cash coins? Manager or whoever it was named Emilio proceeded to tell the trainee cashier to give everyone change in pennies. Understandable if they didn’t have any coins but should have gave customers the option by letting them know this before ordering. Card machine was also not working either! Cashier proceeded to give me £0.50 in 2ps - Emilio told the cashier it’s no big deal! It would’ve of been nice for them to apologise rather than shrug it off. I had so much 2ps I ended up dumping them into the tip box as it overflowed in my purse.

3 hours late. I placed the order at 12.45 and it said driver assigned for 3 hours. Then the driver delivered my food 3 hours later when I wasn't even home. No way of communicating on help no online chat. I rang the restaurant and he said he couldn't help me I want a full refund as I didn't even get my order

Need to learn how to close coffee lids properly

Starbucks is always a great experience, this one is no exception, the staff are really pleasant, the atmosphere is nice and the place is kept really clean, a cool little spot in Chiswick!

Great food. Ok service needs more tables and toilets

I DONT HAVE MY MEAL HOW DO I GET A REFUND

Good: Coffee and location. Can improve: Toilet. Reason for the low rating: One of the baristas (male) in the morning shift. I did not enjoy my time there for that reason. Sad because the manager and the other baristas are nice, but that one made my experience miserable.

WiFi was with good connection. Coffee Americano was perfect. Well done, staff. One inconvenience was closed loo room. Anyway, high service mark. I recommend Starbucks cafe to everyone.

I was a big fan of Costa,coffee. I am an Oat family. Since Costa lost its texture and their coffee quality changed into a reverse direction. I replaced them by Starbucks man their coffee is just has coffee flavour. Each time I drink at Starbucks I get inspired to write and I get encouraged to be such a productive person and most of my hard tasks are getting solved with having a coffee at Starbucks I hope they don’t same mistake as Costa.

This starbucks has great selection food for breakfast. Panini and sandwich was good, coffee too. Staff was very nice. But the disadvantage is that they have few toilets. Unfortunately, when we were here, only one worked, which was always occupied for at least 25 minutes.

It's okay the internet connection is good

Love your ice coffe and outstanding customer service.

ASK FOR KEY IF YOU WANT TO USE THE TOILET. The most ridiculous system I've had to experience. I went to the toilet, locked the door and someone just opens the door with the key behind me. Apparently you have to ask for the key, but its not written anywhere in the shop nor by the toilets. So why would you hand the key out if your toilet door locks? You pull the door and if it's shut you assume it's busy. Really stupid system....

They gave me wrong orders and I want my refund!!!!

Be aware of your phone , if someone approach you with a mask and a hat and asks you for change she definitely steal your phone in 3 second and vanishing . Staffs are so care less someone stole my phone, one of the staff members told me this happene almost everyday . There should be a poster to warn customers about burglars and staff must warn customers to be extra careful

All good but next time please don't forget the whipped cream this is second time i not get the whipped cream pay 50p extra for that whipped cream.

Coffee was spilt inside the bag. It ended up being less than a Venti size, which was what I ordered.

Very spacious, well air conditioned along with a pleasant customer service...

Gracias a Izzie por ser tan profesional, atenta, servicial y trabajadora, muchas gracias por tu excelente servicio, para mi un buen servicio puede a hacer que todo cambie.

Alex is always serving you with a smile and remembers my usual order!

Bought latte today, waited 10 minutes never got one, had to run for bus. It wasn’t even busy. Forget about this place.

[Try cleaning the tables and toilets.. ] three years ago I wrote that. Went in today - toilets in a disgusting state with blood on the toilet seat. Toilet working fine but had a old looking sign on door saying they were out of order. Strange

A decent Starbucks enjoyed by the affluent folk of Chiswick.

It is soooo good I get my coffe there’s every day and my daughter gets a hot chocolate

Lovely staff. Very helpful. A nice place to meet friends and chill

fantastic delivery Drinks were not filled, about an inch from the top. However the drink was still yummy

If u go in the morning be careful at parking your car 🚗, ticket enforcer,everywhere. Otherwise all very good.

Item missing. I paid for delivery purely for this item. Very annoying.

Great chocolate and coffee cold drinks.

Thanks for safe my hot day with the ice chocolate.

Poor quality croissants. Caffè Nero and almost everyone else does it better. Buck up Starbucks

Love coming to Chiswick Starbucks. The staff are really friendly and very attentive.

Starbucks , (for me) do the very best frappe.....😋😋

I ordered a tuna panini NOT a mozarella and tomato panini. I also ordered a Tall decaf latte not a regular. Very disappointed. My order is wrong and I will be complaining about it.

Fantastic serving. Amazing food!

Nice coffee and customer service. However, every time I’ve had something to eat here weather it’s sweet or savoury it’s been stale and tastes horrible.

Popped in for a refreshing latte and sarnie and catch up with pals. Service was very good and surroundings clean and tidy.

I got a smiley face on my bag and the delivery driver was really nice too :)

The coffee lid was not sealed so I was handed a dripping bag with a trail of coffee up my apartment stairs. Had to spend the next 10 minutes cleaning coffee off of my floor and the food in the bag was soaked with coffee. This has happened several times.

I ordered a Caramel Macchiato, but I received a Caramel Latte. And you can see and taste the difference between the two.

Didn’t receive any of my order. Instead there is a person out there missing their tuna melt and iced latte. Do not use this branch of Starbucks, consistently sending wrong orders

placed order at 10.11am was delivered 11 .15am! and when i left a messages asking for surge sachets and there was non in the bag! coffee arrived lukewarm on top of it all!

This branch has terrible customer service. Grumpy staff and they don’t follow simple requests for your drink.

Love the Veganuary selection. GO Starbies!

We ordered two hot drinks. Only got one. Unable to get a refund for delivery cost or fees. So basically it's a neat way to make customers pay twice for the same thing! Ridiculous.

Huge, nice seating and friendly staff

Perfect service!! I used to get Costa but had recently been receiving dairy lattes instead of requested oat and I have a sensitivity to dairy so had been throwing away each time. Starbucks kindly wrote oat on the cup and a lovely message on the bag. Great service and would definitely order again - thanks so much!! :)

One of the drinks wasnt close properly and it spilled. I had to order a new one

Driver left my food outside the building!!!

My coffee was not packaged properly I just went to take it out the bag and it spilled everywhere burning my hand. Please properly package your hot drinks!

After a good walk, it's refreshing with Matcha frappuccino.

Great temperature of drinks. Thank you.

The place is quite dirty; my mum ordered a salad and, sadly, when we took the lid off, it turned out that inside was a dead fly. As it was the last salad, we couldn't get a new one. My sandwiches didn't taste fresh, which was a pity too. When it comes to our drinks - my one was too sweet, and my mum didn't enjoy hers. In general, it is quite good if you want a take away because it's near the park, but it's definitely not the cleanest Starbucks around.

Ordered a peace iced tea and it tasted absolutely vile. They must have missed something from the drink, was undrinkable

Huge Starbucks. Having my second coffee. Kinda need to use a toilet...but... Toilets are locked. There's one key to open one of them. And you need to ask staff for that key... Why? I'm old enough to remember the times when you needed a code from your receipt to use the toilet. But I thought we were over those times and we became kinder and opened the toilets for public use... Quite unpleasantly impressed.

Nice coffee shop. Lovely cappuccino but please clean the toilets more regularly.

Normally I love Starbucks but at this one they can't make Cappuccino's. I didnt pay for hot milk... I paid for a Cappuccino. This has happened multiple times now.

Friendly staff. Nice working atmosphere for the day!

They forgot to put coffee in my iced caramel macchiato. I just received a big cup of caramel milk. This starbucks never gets the order right.

Coffee spilt, no lid, biscuits incorrect

Missing items, put frozen muffins in the bag that are not even starbucks brand

I had totally the wrong order delivered and have ordered for a third time now after the first two exploded! Completely furious