Starbucks Coffee in Barnsley

Visited today and all staff were hanging out of the drive through window chatting. One staff member then made the order for that customer. I waited a while and asked if she could let them know there was a customer waiting. Her customer service response was they were busy and they were allowed to talk. They need proper customer service training and manners. I will take my business elsewhere as its obviously not important to Starbucks.

Purchased a flat white from the drive this. Unfortunately it was burning and had been completely ruined. People make mistakes and this is fine. Went back and was offered a replacement but no apology, no apology from the manager either. It's not my fault you served a bad cup of coffee and for 3.74 this feels like a problem.

Visited on way home , counter not manned so had to look behind back area. When Beth came told they were all chatting about a party. Ordered and received but only one clean plate so asked for another , told by Chloe that she would have to put in dishwasher. I said would be better washing them instead of chatting about parties. Chloe told me to mind my own business. Obviously she wanted to be paid for chatting to friends about parties and not worked in Starbucks. This staff member was rude , off hand and needs sacking the way I was spoken to as a paying customer.

Usually a really lovely service at this drive through, always positive, smiling and welcoming but today didn’t match up. The lady working the drive through between 11&12 seemed very much like she didn’t want to be there… super miserable which was not nice to see. Totally understand everyone has bad days as I work in retail myself but for a customer facing role it wasn’t up to par. White mocca also tasted like a plain coffee so overall something’s gone wrong today.

After an honest mistake where I drove off without paying for my drink, the staff were so lovely and grateful that I'd gone back to pay that they just ignored the mistake. Absolute gems working here, wish it was closer to home.

Rip off, don't accept cash. Shocking.

You can pretty much go to any Starbucks and you will get the same service that is expected from this business. Disabled friendly. Plenty of parking and is free. I was concerned about the lack of seating outside as there were only two little tables and 4 chairs on a hot summer day. The staff are friendly and professional.

I went today and was served by the most rude male member of staff called Adrian absolutely disgusting how I was treated he gave me a massive glare if looks could kill I'd be dead I will never ever step in that place again needs to brush up on his customer service

Lovely driver. Food was hot, drinks were great. Only one issue got a cheese twist instead of a chocolate one.

Needs to work on making matcha latter. Charging £4.75 but leaving lot of bits of matcha in the cup, this doesn’t look professional at all. At the too had massive bits, which I had to mix myself, and also at the bottom mixed as much as I could. I can make my home made matcha better than this and only for a £1, instead of paying £4.75. Hope Starbucks will consider my comment and staff will improve their work.

Okay atmosphere was okay good selection of food the cool food could of been topped up as it was very empty (unsure if a delivery was incoming). The baristas though the who served before was great did her job well but the one I was served by was snobby didn’t expect me to have the app and with me working at a store at first expected me to pay the full price til my discount came off. Unsure of the name of this person but had blue hair

Had a large latte and a smoky bacon sarnie...and both were excellent! Morning family group meeting with me and my wife, nieces Jemma and Amie, Jemma's fiancé Callum and Amie's children Jack and Milly Violet! Lovely time...x

Needed cleaning, toilets dirty. Lots of staff but no one clearing up .

Fast efficient drive-through service.

I don't often come to Starbucks but thought I'd try this one. I've got a disabled passenger and when we arrived there were two designated disabled parking bays but both were occupied by inconsiderate non disabled drivers. I reported it to a staff member but she said they couldn't do anything about it so i suggested at various times they could check and put a notice on the cars asking them to be considerate next time. Aside from that, the staff member who served me was pleasant. It was paper cups only today but it was posted on their door. The batista serving the drinks seemed to be quite slow so there was a queue. In total there were 4 members of staff serving both the drive thru and inside. I only ordered teas.

lovely drink and lovely driver

Genocidal company, terrible quality products

Great coffee, great food. Courteous staff.

nice skinny latte with oat milk

Really nice outlet to visit, service is friendly and polite and the atmosphere is relaxing .

Lovely people work there. And you just can’t beat their chai tea lattes 👍

It was pretty empty but the staff were happy anyway.

Took ages to arrive, (Starbucks fault not the driver) sent wrong oats as well

Unfortunately the wrong item was sent. We ordered chicken ceaser wrap and a cheese and pickle sandwich was sent instead. The drink had also spilled into the bag as it didn’t have a seal over it.

They've started opening later, 5:30 now, so I can't call on the way to work. The staff are fantastic though and the drinks always nice 👍

Dry dirty even for a Starbucks. I asked for a tray to clear my table before I enjoyed my drink and they acted like I insulted them. Every table was dirty and full of cups. Had to be served in a take away cup as “things” where broken or maybe they had no cups as they hadn’t cleared them. Anyway I was given a tray they sent someone to clear my table who had a face like thunder who took the cups but left the table dirty.

Every time i order from here they get my order wrong

Service not good..obviously one girl had enough to think about without actually remembering what to do ..

Lovely, lovely place! The girls really made Otis's holiday! 😀 Keep up the good work ❤️

Shocking they didn't deliver my order

Driver asked me to pay again because his app wasn't working? He was quite rude to me and said that 'I order for comfort' when I said I'd already paid on the app and wasnt paying again. Lovely coffee but really not happy with the driver, very rude to me.

Ordered a frappucino but failed to provide a straw so i can actually drink it. Ta. Appreciated not.

Bring back the filter coffee!!!

I got two items the wrong orders 😕

Fantastic coffee shop. The staff are so helpful, nice and always do their jobs with a smile on their faces. 😁

Coffee was nice, but would only accept cards, no cash. No toilet paper in the toilets. Did tell the staff..

Only one of our drinks came so that’s money been wasted

Our order was wrong and it came with no straws for drinks

Service nothing to write home about and coffee like dish water.

Lovely delivery bloke, came early. Gorgeous drinks!

Staff are always friendly good selection of food.

Every time I order there is something wrong the drink is spilled so the bag falls apart.

The drinks were missing from my order

Friendly and courteous service, plus the usual quality coffee and cake. Seating comfortable, clean and adequate.

Been to Starbucks tonight with friends like we do every Thursday night, ordered my coffee got a £10 out of my wallet to pay to be told we don’t accept cash. No signs up saying it’s card only. Absolutely ridiculous situation.

Been for a walk down the pennine trail called off at Stairfoot Starbucks, in Barnsley. Ordered 3 lattes and 3 sandwiches not cheap, to be told they didn't accept cash..We had no choice but to leave as we only had cash with us. This is a bad management choice , imagine how many sales will be lost. I will stick to Costa in the future.

Order was okay but drink was a little too strong. No vanilla syrup in the bottom and barely any ice or caramel drizzle in the drink. Cinnamon swirl was amazing.

Coffees spilt everywhere in the bag

Went in to this Starbucks September 10th 2023 for a quick coffe. Went to the till and placed my order only to be told they don't accept cash anymore. Go to Costa across the road instead of waisting your time here. Better service and cheaper.

Quick friendly service, to usual Starbucks expectations. They accidentally added two pastries, but were happy to refund and still allowed us to have the second. All in all a very friendly interaction. Would recommend.

Excellent service friendly staff

This is the second time I’ve ordered and they gave me the complete wrong order lol

My items never turned up really unhappy and and annoyed that I’ve paid out and got nothing at all

Always a poor coffee at Starbucks compared to an independent. This place is no different, but its clean and tidy and the staff seem friendly.

Great place and dog friendly too👍

This particular franchise owner doesn’t operate well organised stores in my area. I visited both Birdwell in Barnsley and Peel Retail Park also in Barnsley, and they were both pretty rough and poorly managed with no focus on customer service. Peel for example just shouted out people’s orders after taking their names and taking time to tap this in, and were more interested in chatting to each others on their headsets. Birdwell has very little drinks other than, quote, “normally coffee from the machine”. They didn’t have chai, filter coffee, mint tea, or cold brew just to mention a few things. Rather than offering an alternative I was just given the aforementioned response. Both stores were not particularly clean, and had no passion or love towards the stores or it’s customers.

Lovely drinks, customer service made us feel so welcome. We was serviced by a you ng gentleman and he was very helpful , friendly and professional!. He loved my border collie and kept her happy with treats and his time. Thank you so so much! Can't get enough of this place now!. Recommend to anyone catching up with friends!

Staff on drive through are always welcoming and friendly. Always have a bit of a chat. Well worth the money.👍😁

I totally agree with most of these reviews about this Starbucks. There are a couple of staff that are friendly and helpful, the rest clearly need some more customer care training as they are disinterested at best. My biggest problem with this shop is the lack of goods! I’ve been twice this week, the first occasion to order coffee at home to which I was told sorry we don’t have that, this is the third time I’ve been told this in the last four weeks. Called today for a latte and a bottle of water only to be told sorry we have no bottled water at all. What’s going on? It’s not working people. I for one will not bother with this shop again.

Lovely place and the iced Mocha was beaut!

Good food and the drinks and coffee were nice too

I never usually have an issue with starbucks but i ordered a mocha frappe and all it was was iced coffee when it arrived, very solid and awful i had to throw out. Couldn't even taste the chocolate in it. I was very upset. My other order was fine and my daughter loved it.

Had no fruit in my drink as advertised and no ice

Unfortunately today I received really bad, slightly arrogant service. We ordered a drink with oat milk for my friend who has serious milk allergy, we asked for oat milk and we got oat milk cream then full fat milk. When we went back to exchange and explain we were met with rudeness and excuses. My friend could have ended up in hospital....we were told it was an accident because the other drinks were made with normal milk. Again, that isn't an excuse for nearly putting someone in HOSPITAL. I wouldn't have written this review if they were NICE when we came back, we understand mistakes we are human but we do NOT need to be met with rudeness on behalf of YOUR MISTAKES. Unfortunately due to this lack of customer service, I wont be returning. I would like to point out this was a regular spot for me.

Always order from here. Sadly on this occasion I’ve paid 12.65 for one coffee as you’ve forgot to pack my steak sandwich. 😩

Best Iced White Mocha I’ve ever had genuinely x

Service from the staff was very I ordered at the drive-thru I was never told they do not accept cash there were no signs to say they do not accept cash. But when my items arrived they then said card only and were very rude about it

Lots of tables needed clearing we had to move dirty cups from our table and our cake was served in take out bags as there were no clean plates as informed by staff

Very ignorant staff member - spent the entire time talking into her mike whilst I was asking questions of availability on various items. There was quite a few of us waiting for our drinks, but they were just placed on the end to collect with no clue as to who's drink was who. When asked if 'this is mine', she snapped with a very curt YES (this wasnt personal, she did it to us all). Unfortunately i didn't get her name, but I wont be returning regardless.

Lovely lass who served me on drive through.

Don't recommend. It's not first time when my money come out of my account and they didn't get my order... Definitely not recommend.

Nice store..... seating area not very comfortable but it's okay

Amazing customer service and lovely ambience

Very inconsistent with drinks at this starbucks, always seem to be tight with the flavorings or toppings with drinks you order

Really depends on how much you love these sort of drinks, they have great variety however in my opinion it is/can be a bit on the pricey side. Just something to bare in mind.

Wasted over £20 on stale, reheated inedible food.

never a bad expirience lovely employees xx

Only thing to let it down, they don't take cash!!

Friendly staff and helpful. Favourite Starbucks to go to.

Love this place great coffee choice and cold drink choices, also love the cakes. Staff are always friendly too

Amazing staff always really happy and friendly. Kian , especially always manages to make me smile on my morning coffee run nothing is too much trouble

Good Starbucks, staff always polite and speedy with drinks ☕

So very clean! Friendly staff and service plus good value for money...will be back!

Had great latte and raspberry swirl. Fran was a great server.

Friendly staff, prompt fast service, one of my fav coffee spots.

Took awhile to arrive (an hour) however drinks were great, nice and warm and tasted lovely

Prompt. Efficient staff. Nice coffee.

Drink melted and sloppy when arrived

Lovely tea but I didn't think the red velvet loaf was as good as it could have been. It was quite dry.

Nice place. Friendly staff clean and tidy.

Drinks spilled everywhere in bag

Clean, friendly, nice staff, definitely a good Starbucks 👍

Didn’t turn up. Ur drivers are clueless!!!

My favourite coffee ☕ place 😋 💕 x

No customer service. Rude staff.

Amazing service. On time, red hot drinks, friendly delivery staff too <3

Very friendly staff and they make fab coffee.

The impact of only been able to pay by card has made me think about going into the cafe at all....so I think this will be last review of Starbucks...

Order 2 muffin which were not received

my order hasn’t shown up but says delivered