Starbucks Coffee in Forest Heath

Perfect stop between Suffolk and Surrey. Always a good choice of panninis etc and yummy cakes and pastry. Quick service and good tasting coffee. Toilets clean as was eating area. Parking limited on busy days but I've always found a spot.

Contactless was down. Other than that it was fine.

Older gentleman on the till was incredibly rude and passive-aggressive at me while I was ordering; I ended up adding on an extra drink as my partner joined me suddenly, he asked for something similar to a smoothie and all I got back was a sharp "Frappe", my partner said he just wanted something cold and sorta sweet/fruity, and again the guy just said "Frappe" even sharper seemingly getting more frustrated at us... no any suggestions or sort of conversation when I tried - he made it very clear we had annoyed him! Came off as incredibly rude. Would reccomended training this person in social skills and emotional controll/awareness perhaps. I totally get if I had been blunt and rude to him first, but I was not, I tried to engage in conversation and resolve his clear dislike that I had added the extra drink on to my order, but I think maybe this just made him more frustrated at me! The Frappe in the end wasn't very nice to taste, I regret massively continuing with the order should have just told him to forget the whole thing and gone next door to Greggs! The place is soulless and dirty, one to avoid I'd say. Happy to never come back again.

Service is a bit hot and miss. Sometimes great and team really putting in effort other times it’s clear that it’s an effort for them to even smile. Coffee varies too which is frustrating you’d expect consistency considering most of the making is automated. Food is fine, nothing amazing.

Just simply best service. Friendly staff always with a smile 5⭐ 😘

3 staff 9 people in queue for almost 10 minutes. Main road services so had expected efficiency. Would help if all team members pitched in.

Place was filthy, the counter to add sugars was covered in spilt old drinks, the bin over flowing and a spilt drink left on the floor. I ordered via the app and waited 30 minutes for my order. No apology for the wait

Toilets are disgusting but the drink and food is okay and staff are friendly

Dirty, unloved place from start to finish , loos need a deep clean , unswept floors & tables need clearing , don’t come here unless desperate & then leave as quick as possible

There is plenty of space for sitting.

I love a Starbucks coffee.The cost is a little on the high side but the taste is really good

Three hours until closing and chairs on tables and toilets closed to stop you eating in. Rubbish all over car park and surrounding area.

Coffee was actually undrinkable. They made me another but it was just as bad. Toilets were all out of order. Recommended you avoid this Starbucks. Not even worth a one star!

We had to stop on way to airport, 2 teas and 2 ham and cheese toasties £19,30, disgusting toilets and hard chairs, no thanks.

Would give no stars of could. Showed up at 7.45 states shutting at 8pm . Refused entry even tho a gentleman and his young disabled son urgently needed the loo he turned him away and said it’s not our problem we are now shut even tho it’s not 8pm. Absolutely disgusting appalling customer service. Should not falsely advertise closing hrs 8pm when. Staff are locking up at 7.45pm

I just can’t get over how a service station Starbucks has only 2 staff members. When one was on the tills and the other making coffee, this guy just walks off and starts doing something else. The one guy actually working the till and making coffee did every while no one helped him. While stood here waiting over 10 mins for My coffee a young girl and another guy came back. Don’t walk off half way through a busy service

Very rude staff member when we went to get breakfast and she threw are bags of food at us which is not professional and had bad customer service as I work for a supermarket it's not very professional she needs to be more polite to customers my wife said there wasn't hardly any toliet roll in the toliets either

All ways stop here on route to my holiday for a break, coffee and toilet.

Lovely coffee...bit expensive tho

Great little coffee shop, staff friendly and welcoming

Starbucks - pretty good for vegan options! Michael served me coffee today. He was an absolute angel. I just wanted regular coffee and was pretty confused by the mighty list of options. He helped get regular coffee and made me laugh while doing so. It didn't hurt that he is a charming hottie.

Drinks are watery and tasteless!

Huge space for us - quite empty because people are just taking away their coffees. We tried the Crème Brûlée specialties - quite good but the flavor could be more persistent and powerful. I recommend stopping by.

Always stop here to get a fill up of my coffee, location is great on the A14 if you coming from the east coast.

The slowest Starbucks in existence. Save your time and drive further to the next services, or go to greggs next door. 20 minutes after ordering to get coffee. Dirty tables.

I just went into this Starbucks, and saw a lady being extremely rude to the man behind the till. I believe his name was James. I just wanted to say that I thought James was wonderful. I have been to this Starbucks many times on my route to work and James has never failed to make me smile, he is a bubbly and extremely helpful person!

Please note if you're showing a discount card on your phone and have a wallet on it make sure the card reader is cancelled before showing your discount card as staff are useless and don't do it

Consistently great coffee. Much better than other Starbucks I've had. How do they do that?

Great place to pick up a coffee..

Understaffed, very slow service, bins overflowing, rude staff. If it was a choice between using this Starbucks again or cutting my own arms off I'd be useless in a Mexican Wave!

The only Starbucks that actually takes interest in their customers. I’ve never Been asked if my oat milk drink is a preference or allergy Apart from here . They also take time to converse which I find is very pleasant. You don’t get service like this in many places.

Always 5 stars! Highly recommend caramel macchiato ☕️

Excellent coffee as always didn't have food as only expensive small bars available for gf shame the promised Bagels haven't started yet.

Starbucks is Starbucks is Starbucks. They are reliably all the same. The coffee is always the same “as it says on the can” . If you like their coffee etc it is superb. Useful place to get a coffee when on the move…

Serves great coffee. All the staff are very good at what they do, especially Alexandra and James, always welcomed with a friendly environment.

A welcome coffee just when I needed it and pretty much deserted.

A nice size services version of Starbucks with plenty of seating. Has a Gregs attached for other food options. BIG ISSUE HOWEVER There is only a SINGLE DISABLED BAY in the car park and even that is very tight on space. At least 4 other badge holders mentioned it whilst I was there. This really needs to be sorted as it is a major problem.

Nice clean place, plenty of seats.

To answer the question about what I think about Starbucks and to be honest, I will just say that I don't think about it - not the place in Bury, they have one of the best baristas in town. As a chain I think it is overrated, overpriced, overestimated for customer service - they are just after the money and using all the tricks of the trade. I can get much more real personal interactions and good quality of the drinks in any local coffee places, and feel human, not just a money machine. This is what I think of Starbucks and I'm not sure if anyone but Google maps, wants to know about it. So life goes on, shop local!

I get a coffee every sun an mon morning when am on way to London for work and the staff are always very friendly and welcoming x fantastic service thank you ☕️☕️🌟🌟

Had a frappachino, was quiet so service from the friendly barista was fast.

Along the highway. The coffee is of course always good, but it was not really pleasant. Service mediocre.

If you like rubbish American coffee

Don't use Starbucks coffee at all too expensive just a money making machine.

Went there around 6pm on Sunday. Customer service needs improving.

Service is poor at best. Despite bringing my own cup I've been charged full price several times.

Always stop here as a pit stop. Quick, clean and good service

Brilliant lady serving. Food lovely. Great "stop off point" during long journey.

Usual Starbucks, no drive through. Huge shop but not enough car spaces. Many staff.

Server with coloured hair should get another job if she hates the customer so much. Dreadful attitude.

I had a latte in my reusable cup and a babyccino dispatched with a smile and very kind people from behind the counter. Shop was clean and toilets as well.

Clean, quiet and comfortable Coffee wasn't bad either Toilets are 👍

Decent coffee and selection of snacks

Usual fare but go space to sit and relax on your journey.

I have a service dog, and was told by the staff No Dogs Allowed. Did not go down well with the other patrons either 🤨🤨🤨

Apps says close’s at 8pm closed at 7pm

I like your sausage rolls and coffee best ever thanks al merry Christmas to All staff

Very friendly staff and well stocked and very busy.

Clean, tidy, nice loos, service took a while because of long queue but all done efficiently

Latte coffee smokey flavour not so keen on... But overnight oats and ginger shot drink recommended.👍

Service station stop off for a hot drink. Staff fine and pleasant interaction with customers but its a route / drive stop-off location

It's a Starbucks coffee shop, it does all you expect from Starbucks. Delicious!

10 mins past opening and it was still closed so I left.

Nice quick friendly service - just what’s needed when you make a quick potato on a long journey

Nice and tidy. Overpriced though.

Overall positive 3 out of 5 toilets with broken locks but drinks were good. Asked if staff had any recommendations and the staff member looked blank.

Worst Starbucks we been to staff was more taking each other laughing and don’t care about customer

I asked for a double expresso in a flat white cup, topped up with water. This was met with a rude response as it appears that this drink was mot on the menu and they would be in trouble if they seved such a drink. I politely told them that it would be nice if they just served me what I had asked for. This they did but not with good grace.

The best services I have been to. Immaculate inside, including toilets. Our server (Delia) was friendly and really efficient!

Stopped off during a business day, great coffee and really friendly staff.

Very fast and friendly service. Very nice decor. Late opening hours. Plenty of parking. There is an M&S shop in the adjacent BP garage. There are Fuuse and EVPoint EV chargers in the car park.

Not all Starbucks are created equal, these guys get it right every time. Aleksandra has turned the place around and James is always on point.

Staff in this cafe were lovely - friendly and helpful. The cafe was a nice place to be and the team are clearly taking care of it. Coffee was awful.

The coffee was very bland even with a extra shot of coffee the staff seem uninterested in serving the customers

Excellent as always. A coffee Frappachini always hits the spot on a sunny day.

I came 1:30h before it closes and I needed to use the bathroom because of my high blood sugars (I'm diabetic) and I asked one of the employees and they said it was fine for me to use the bathroom... After I came out I become bombarded from a guy that may have been her college or manager idk, saying that I shouldn't have done this and I should have went for the pump ... I tried to explain the situation and he continued to be rude about it, like he did not care for my condition at all... Will never come back here again

Can’t complain. Super convenient place for a wee and a coffee. Plus there’s EV charging!

Unfortunately didn't get a name but I was served by an older woman with blonde hair. Very rude, unfriendly and walked off once she'd taken my order to the opposite end of the seating area to clean tables, no "someone else will serve you shortly etc". I'm quite a smiley and friendly person, she made me feel uncomfortable. Not what you need when you're travelling all day. After a few minutes a friendlier younger man with dark hair came and served me. So I appreciated that. I just want to bring that to the attention of whoever is in charge of this branch. If you're working with the public you need to at least pretend you don't have contempt for them.

The cost of my coffee seemed to be well above what it should have been last time i stopped here but by time I'd really thought about it I was on the road again so just check your receipts.

Plenty of seating and clean toilets.

Great place! The supervisor in charge Gabriela treat us appropriately

Only stopped for a coffee and a toilet on way home really big place, but it was completely empty apart from myself and one other also buying takeaway

Good coffee served with a smile.

Area around Starbucks absolutely filthy. Litter everywhere, my dog choked on a chicken bone. Staff were rude and inattentive I asked for dairy free frappé due to allergies and then watched him make it with a container marked dairy. When I pointed this out he snorted like I was a nuisance poured it away and then made another with bad grace. Will avoid here in future. If I hadn't watched him making it I wouldn't have known it had dairy until it was too late.

Absolutely amazing ❤️, staff is very polite and very attentive. Highly recommended!!!

Great staff and amenities. Dead, empty corporate void

Very friendly staff, Alexsandra the manager always greets me with a smile and makes customers feel welcome, a credit to Starbucks

I'm not a fan, but needed to take a break on my journey. Food was mediocre- wishing I had gone next door to Gregg's. Service was slowish and order was missing items

We arrived early after opening and the place is flithy. Crumbs and dust everywhere, seats and floors. Toilets smell. Carpark for Greg's and Starbucks was covered in litter too. Coffee was mediocre. Shame as has potential to be quite nice.

AMAZING. experience 10/10 food super fresh the atmosphere was also nice the staff was nice too 🥰🥰 definitely recommend 🤩

The service was really good, Aleksandra really helped me with allergens and she gave me some good recommendations. Also the atmosphere was nice and friendly.

really friendly and attentive staff. the drinks we ordered arrived fast and were really good. i ordered a chicken focaccia which has to be the best item on the menu

Customer service was amazing ! Julia was very helpful at recommending drinks for me. Tables were very clean and tidy.

ordered a cappuccino today and julia served me with a smile and had a lovely chat. would return again! thank you julia

Good coffee. Was served by a girl named Gabi who gave excellent service and was very helpful when I was choosing a drink.

Awful. Dirty and untidy. Dog unfriendly, cold, and spartan.

Worst cappuccino I've had in a while. Didn't realise how bad it was until we had driven away. Fortunately its next to a Greggs which meant the sausage roll I had made up for the disappointing coffee.

Standard Starbucks experience which is fine. But “Disabled toilet out of service” is NOT acceptable. Get a 24 hour plumber.

Coffee is always good as much as service. The seating area in this particular shop was closed. Hence three stars.

Was carrying a very small dog but told no dogs allowed so had to sit outside