Shell in Forest Heath

Rude staff. Never using a shell garage again. The lady cashier was very abrupt and rude. Manners don't cost nothing. Obviously she has none

Filled with fuel at night window at 14/08/2028 @ 04.45. Asked for a Costa coffee, got told we don't have a licence to serve coffee 🤣🤣, I wasn't asking for Stella bud.

Beware of having to wait at till to pay whilst members of staff get their mobile phones out and log onto their personal Shell accounts to get the points for the fuel you've just put in your car !!!! Examile pump 5 15th June 2024 £50.01 at about 9.20am if anyone in authority who doesn't work at the station wants to look into this, how sneaky !!!!

Speedy transaction but as with any services on a main route overpriced fuel.

Unbelievably rude, aggressive, threatening and unprofessional member of staff - Josh If pay at the pump isn't working then I'll be getting my petrol at Jet or Esso in Mildenhall. Edit: I already contacted Shell Head Office. Plus your link takes me directly to the Shell website where I've already been. Expect a call from someone regarding bringing the company into disrepute. It's a clause in your contract with Shell which can have serious repercussions for you. 2nd Edit: Downloaded the Esso app and now buying from the Esso in Mildenhall.

i pulled into the garage to buy some food and drinks, 23/7 at 1.30 am, no one at the till which is fine as this is normally the time they stock up the shelves. completely understand, there was no bell to call anyone to the till at the night kiosk. so i knocked on the window but no one was coming, i tried to get someones attention no luck. i then thought if i lift a petrol pump someone might come. this worked. what happened after that was unbelievable. sinniah approached the till screwed up a piece of paper and threw it aggressively in the bin. surely the coffee machine could of waited 5 minutes, he then said any petrol goes through the pump you are paying for that. i said well i didn't need the petrol i was just trying to get your attention i wanted to buy something. i was then told over and over again you are paying for that i said what for? i want something from the shop. i had to lift the pump as you were not coming. another round of you pay, you pay.... i really didn't want to argue so i said don't worry i'll go somewhere else. i really hope i receive a debt letter for fuel because i will instruct lawyers to sue the business and all costs plus compensation will be recovered.

Very disappointed this morning, myself and my husband went to get fuel and some beverages. While I was getting the coffees my husband asked the lady behind the food counter can he toast the sandwich. The lady replied if you pay you can toast it,,,, f in a very rude tone . No,,,,, please can you pay first and then I’ll toast it. Also this lady was a manager , that’s how a manager acts, wearing a white shirt. We use this garage in so many occasions and never experience this problem. That lady behind the food counter need to go on a customer service course to learn how to speak to her customers. Very rude lady………

There is a McDonald's on site and if you don't fancy that then inside the shop there are some really nice pasties for sale. I would recommend the steak and ales pasty ...hmmm very delicious. There are also some vegetarian options. No or very little place for HGVs to stop.

I had to stop by during a return journey in the area, visited both time to use the facilities during early morning and then in the afternoon. Excellent, clean & tidy. Staff were friendly with welcoming smile. Keep it up all time. :-)🙂

Really friendly counter staff which is a rarity these days. Always clean and tidy. Petrol prices always on-par with other local garages.

First port of call when visiting U.K. The sausage rolls and cornish pasties are worth the 6000 mile trip alone!

Toilets has not been cleaned for few days🤢

I was charged twice for my £60.01 worth of diesel nearly a month ago and still waiting a response let alone a refund. Will not be using a shell station until this is sorted.

Very friendly staff good to stop for a rest and refuel clean store and grounds

Great hot Cornish pastry! Happy with their food and service!

Prices as of 21.05.2022. Good location, lots of pumps. Reasonably priced petrol. Waitrose products in store. Handy as next door to McDonald's and you want a bite to eat.

Staff in the shop are very helpful and friendly,and the shop was clean! Unfortunately the men's toilet is disgusting, toilet seat is broken and it wasn't very clean!

Well no very happy shell with the so called 24hr garage went into purchase food and a hot coffee at 2120hrs to keep me awake as night driving lorry driver. All three Costa coffee machines would not allow latte or any other coffees just espresso shots. Asked why member of staff said we turn them off at 2200hrs. Mmm sounds like they cannot be bothered to clean them. So went to McDonald’s yes when McDonald’s say 24hrs they mean it. Shame on you shell , Waitrose, or costa coffee. Nice to see key workers can’t get hot coffee after 2120hrs.

Went to this garage to pick up lunch this morning at 6.30am have to say the oriental lady serving on the checkout had a face like a chewed up toffee, didn't say hello didn't smile , I would say if you don't like working there find a job you do like. Was absolutely miserable. And when serving people was rude.

Nice little place to stop. Much better than the other gas station down the street. A lot of options for food and such. My only complaint is the drink cooler was severely stocked incorrectly. Almost none of the drinks marched the label so you won't really know how much the drink you're choosing actually costs. I let the staff know. Hopefully they fix it.

Toilets are poorly maintained and staff are very rude

SCAM ARTIST. Tried to charge double for a bottle of wine. They said someone put it on wrong shelf. I would understand if it was one bottle, but multiple bottles? Asked for refund. I paid on card but they would only give refund in cash?????? When questioning the double charge on a bottle of wine .I was told to move along as I wasn't buying anything

WOW. Just met Shane at Shell. Excellent manners Excellent customer service, I had my hands full whilst trying to decide what pie I wanted and he offered to take my drinks off me and carry them to the till. And he couldn't be more helpful offering a bag after the sale as well. Good on you Shell, you have an excellent member of staff. MASSIVE difference from some of the people at Stortford Services Shell.

As a disabled driver, I can not fill my car, The forecourt staff help me every time and are polite, understanding, and respectful, This is worth a lot to me so thank you guys Update 2919 shell have now withdrawn forecourt assistances I have called them but they say they shell have decided to stop this service and I can get help from shell champions but offered me no further information as I asked about this, So shell lose my money approximately £80 of fuel and £20 sunderies not much to them but their loss and mine

Nice clean place. Hot food selection is a bit limited, but its a petrol station. And McDonald's is next door.

Good service and the price of the was ok

Hey don’t make COSTA coffee until 05:00AM

Stopped for coffee. Lovely lady Indre at the counter couldn't have been more helpful. Made my day, thanks

Used to use this Garage all the time when I used to Travel from Norfolk to Kent but now I have moved back to kent I Normally use it Night time Good Service clean Forecourt there's always gloves available toilets nice and clean

Great services. Great selection of food including Mc Donald’s, Pizza Hut and Costa.

Standard shell. High prices. decent shop.

Friendly staff, handy for McDonald's 🍟 🍔

Clean and Polite staff what you'd expect from a Shell service station.

Lovely staff and lovey facilities. Best service station on this very busy roundabout.

Amazing customer service really helpful chatty people

Big fuel station. Has lots of choice for snacks. Toilets are OK as far as fuel stations go. Access and exit to/from the A11 could be better.

A clean and modern service station which offers attended pump service at certain times of the day. The staff are always friendly and make a point of asking how you are.

Nice clean and spacious forecourt with a clean well presented shop.

Fine facilities and helpful staff, but pumps are not labeled by octane rating, had to ask staff. It's important as my car requires premium octane.

Modern, big decent petrol station

Loads of parking, 24 hours a day!